Variance In Satisfaction Research Articles

Statistical analysis of the effect of socio-political factors on individual life satisfaction

Life satisfaction refers to an individual’s cognitive evaluation of the quality of their life. The aim of the present study is to develop the current understanding of how perceived corruption, attitudes toward migration, perceived security, and strength of national identity influence life satisfaction. Additionally, the study examines how demographic variables of relationship status, social class, sex, religious affiliation, and country impact life satisfaction in the provided cultural context. Ordinal logistic regression analysis, Confirmatory Factor Analysis, and Structural Equation Modeling are used to analyze data from the World Values Survey. Findings from the analyses indicate that perceived corruption, perceived security, and strength of national identity have a significant impact on life satisfaction, whereas migration has an indirect effect on life satisfaction through perceived security. The present research can develop our current understanding of life satisfaction from a socio-political perspective.

Pengaruh Kepercayaan dan Harga Terhadap Loyalitas dengan Kepuasan Sebagai Variabel Intervening: Studi Kasus pada Pasien Klinik Sukaraya Medika Bekasi

The purpose of this study is to determine the effect of trust and price on satisfaction, both partially and simultaneously, as well as the effect of trust, price, and satisfaction on loyalty, both partially and simultaneously. Additionally, the study examines the direct and indirect effects of trust and price on loyalty by introducing satisfaction as an intervening variable. This research is associative in nature with a quantitative approach. The population in this study includes all patients who have received treatment at Sukaraya Medika Clinic, with a sample size of 100 respondents calculated using the Purba formula. The sampling technique employed is incidental sampling. The research instrument is a questionnaire using a Likert scale, distributed via Google Forms as well as printed copies. Data validity and reliability were measured through validity and reliability tests, and data analysis was conducted using path analysis with the help of SPSS software. The results of this study indicate that the variables of trust and price have a positive and significant effect on patient satisfaction, both partially and simultaneously. Furthermore, the variables of trust, price, and satisfaction have a positive and significant effect on patient loyalty, both partially and simultaneously. The indirect effects of trust and price on loyalty through satisfaction as an intervening variable are greater than the direct effects of trust and price on loyalty.

A Safe Haven Through Attachment: A Dyadic Perspective on the Association Between Cumulative Childhood Trauma and Relationship Satisfaction.

Cumulative childhood trauma (CCT) increases the risk of experiencing interpersonal problems and relationship distress in adulthood. However, not all CCT survivors experience such difficulties, and little research has investigated protective factors against relationship dissatisfaction in CCT survivors and their partners. Romantic attachment might be one such factor that could reduce the harmful effects of a CCT history on relationship satisfaction for both survivors and their partners. Using a dyadic perspective, this study aimed to examine the association between CCT and relationship satisfaction and to test the moderating effect of attachment avoidance and anxiety on this association. A sample of 501 couples was recruited through a Canadian survey firm. Canadian couples who had provided their telephone number were randomly selected to complete the short form of the Dyadic Adjustment Scale, the Experiences in Close Relationships Scale, and the Childhood Cumulative Trauma Questionnaire. The actor-partner interdependence moderation model was used to guide the analyses. Results showed that individuals' and partners' higher CCT was correlated with both partners' lower relationship satisfaction. The analyses revealed a moderating effect of lower attachment avoidance on the link between individuals' CCT and their own relationship satisfaction. Specifically, individuals' CCT was significantly and negatively associated with relationship satisfaction at high levels of attachment avoidance, but unrelated to relationship satisfaction at low levels of attachment avoidance. The final model explained 31.4% of the variance in relationship satisfaction. Overall, the findings support the relevance of couple interventions that focus on romantic attachment to improve relationship well-being in couples where one or both partners have experienced CCT.

Does considering different cultures make online distance learning better? a study of stu-dent satisfaction

As online distance learning (ODL) becomes a staple of modern education, ensuring student satisfaction with its frameworks is paramount. This study investigates the impact of cultural diversity on student satisfaction with various aspects of ODL. Employing a quantitative methodology, the study surveyed students to measure their cultural diversity awareness and satisfaction levels with ODL organization, course design, and technology. The findings indicate that students have a high level of cultural diversity awareness, with general weighted mean of 3.87 Satisfaction levels varied across different aspects of ODL. With organization receiving a mean score of 3.05, course design 3.16, and technology 2.94. A moderate positive correlation was found between cultural diversity awareness and satisfaction with ODL frameworks (r=.59 for organization, r=.54 for course design, and r=.49 for technology, all p<.05). furthermore, cultural diversity awareness was found to be a significant predictor of satisfaction with ODL frameworks, explaining 34% of the variance in organization satisfaction, 29% in course design, and 24% in technology satisfaction. These results highlight the critical role of cultural diversity awareness in enhancing student satisfaction with online distance learning and suggest that incorporating culturally responsive elements into ODL frameworks can significantly improve the online learning experience.

Service quality management, coach knowledge through achievement motivation, and pencak silat student satisfaction in Kazakhstan

This study aimed to (1) analyze the effect of service quality on satisfaction through motivation, (2) analyze the effect of knowledge on satisfaction through motivation, and (3) analyze the direct effect of motivation on satisfaction. A correlational quantitative approach was employed, utilizing Structural Equation Modeling (SEM) with Smart-PLS software. The subjects in the study amounted to 150 pencak silat athletes. The research instrument used a 1-4 Likert scale. Research Results indicated that the Average Variance Extracted (AVE) values were higher than 0.5 and 0.4, and composite reliability values were ≥ 0.7. Hypothesis testing revealed that: (1) service quality did not significantly influence motivation (t-statistic < 1.96, p-value > 0.05); (2) knowledge significantly influenced motivation (t-statistic > 1.96, p-value < 0.05); (3) motivation significantly influenced satisfaction (t-statistic > 1.96, p-value < 0.05); (4) motivation did not significantly mediate the effect of service quality on satisfaction (t-statistic < 1.96, p-value > 0.05); and (5) motivation significantly mediated the effect of knowledge on satisfaction (t-statistic > 1.96, p-value < 0.05). The R-square values indicated that the coefficient of determination for motivation was 0.548, suggesting that other variables in the study explained 54.8% of the variance in motivation. The coefficient of determination for satisfaction was 0.448, indicating that other variables explained 44.8% of the variance in satisfaction. In conclusion, this research provides in-depth insights into coach knowledge, student satisfaction, and motivation in Pencak Silat in Kazakhstan. The findings contribute to understanding the knowledge and qualifications of coaches, how to develop Pencak Silat in the region, and the impact of coach quality on tactics and strategies in Pencak Silat competitions. Keywords: Service quality, knowledge, motivation, satisfaction

Pengaruh Kepemimpinan Transformasional Terhadap Organizational Citizenship Behavior (OCB) Melalui Mediasi Kepercayaan Kepada Atasan dan Kepuasan Kerja Karyawan

This study aims to determine the influence of transformational leadership on OCB, trust in superiors, and employee job satisfaction. Research was also conducted to identify the influence of trust in superiors and employee job satisfaction on OCB and whether or not there is a mediating effect of trust and job satisfaction on the transformational leadership relationship and OCB. The study population is employees working at the Central Java Provincial Manpower and Transmigration Office with a sample of 100 respondents. Sampling was done using a simple random sampling technique. Taking research data by distributing questionnaires directly. Data analysis using the boostrapping method on the SmartPLS 4 software. The results of the study show the positive influence of transformational leadership on OCB, trust in superiors, and employee job satisfaction. Transformational leadership has a positive and insignificant impact on OCB but is significant on trust in superiors and employee job satisfaction. The variables of trust and job satisfaction have a positive and insignificant influence on OCB. In addition, trust in superiors plays a role in mediating the influence of transformational leadership on OCB. Employee job satisfaction also mediates the relationship between transformational leadership and OCB.

BEBAN KERJA DAN DISIPLIN KERJA DALAM MEMENGARUHI KINERJA KARYAWAN PADA UPTD PUSKESMAS BOTOLINGGO BONDOWOSO DENGAN MODERASI VARIABEL KEPUASAN KERJA

The aim of this research is to analyze the variables of workload and work discipline in influencing employee performance at UPTD.Botolinggo Bondowoso Health Center with Moderation of Job Satisfaction Variables. By using the Partial Least Square (PLS) Structural equation model. The results of the direct influence hypothesis test using the Smart PLS 3.0 application, show that workload has no significant effect on employee performance, work discipline has no significant effect on employee performance, job satisfaction moderates the effect of workload on employee performance, job satisfaction moderates the effect of work discipline on employee performance.

The Role of Customer Satisfaction in Mediating the Influence of Service Quality on Re-Visit Intention

Bali is one of the tourist destinations in Indonesia that is most popular with both local and foreign tourists. The high interest of tourists in Bali provides opportunities for hotel industry entrepreneurs in Bali whose growth is increasingly rapid. This research was conducted at Natya Hotel Kuta, Badung. The aim of this research is to explain the role of customer satisfaction in mediating the influence of service quality on re-visit intention. This research uses consumer behavior as a theoretical basis with a sample size of 100 people based on adjusted criteria, using purposive sampling techniques. Data collection in this research was carried out using survey, observation and questionnaire methods via the Google Form platform. This research uses path analysis techniques, Sobel test, and VAF test. The results of this research show that all hypotheses are accepted. Service quality has a positive and significant effect on re-visit intention, service quality has a positive and significant effect on customer satisfaction, customer satisfaction has a positive and significant effect on re-visit intention and customer satisfaction plays a significant role in mediating the effect of service quality on re-visit intention. visit Intention. The implications of this research can be used by Natya Hotel Kuta to increase customer re-visit intention through the variables of customer satisfaction and service quality.

Mattering And Satisfaction with Life: Gender and Age Differences Among Kenyan Secondary School Students

This study examined how mattering related with satisfaction with school life among secondary school students in Kenya (N= 446, M = 17.40, SD = 1.22; 55.8 % Male). Age and gender differences were also explored. Mattering had a moderate correlation with school life satisfaction. Both age and mattering explained 11 % variance in satisfaction with school life. Age and gender did not moderate the prediction of satisfaction with school life by mattering. The relationship was similar for middle and late adolescent students, but prediction was only significant among the middle adolescent group. No significant gender differences were reported among the study variables. The findings suggest that when students feel important and when their age is taken into account, they are more likely to have higher levels of satisfaction with their school experience.

Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan Karang Hias (Coral) di CV. Bali Samudra Anugrah

Service quality management is certainly important in today's increasingly competitive business world. This, of course, is inseparable from the competition of business people in providing services that are guided by meeting customer needs that are able to exceed customer expectations. Customers who meet their needs and feel that the service provided by the service provider exceeds what they expect, then there will be a sense of satisfaction having used the service from the provider. The purpose of this study isto find out the influence of the quality of ornamental corals and how much the service quality affects customer satisfaction in CV. Bali Samudra Anugrah. The type of research used is Quantitative. The data sources used came from Primary Data and Secondary Data with the research methods used, namely questionnaires, literature studies and observations. Hresults of research on the impact of service quality on customer satisfaction in CV. Bali Samudra Anugrah, concluded that there is a significant influence between service quality and customer satisfaction. Based on several test results such as simple linear regression analysis, it was found that the variables of service quality and customer satisfaction showed a positive relationship. The results of this research analysis also show that each variable makes a great contribution to customer satisfaction. Based on several test results such as simple linear regression analysis, it was found that the variables of service quality and customer satisfaction showed a positive relationship. The results of this research analysis also show that each variable makes a great contribution to customer satisfaction. ,

Analysis of Employee Organizational Commitment: Using Four Independent Variables

This research focuses on exploring effective efficiency in employee treatment by examining organizational commitment influenced by organizational culture and compensation, with performance and satisfaction serving as mediators. The research location was conducted at an accommodation service in Lampung with a population of 80 employees. Data collection used a saturated sampling technique for 77 employees who wanted to contribute to filling in statements related to this research. SEM-PLS is employed to uncover direct and indirect effects, yielding the following findings: Performance is directly impacted by organizational culture and compensation. Organizational commitment, however, is not directly affected by either organizational culture or compensation. On the other hand, job satisfaction is directly influenced by organizational culture and compensation. Furthermore, organizational commitment is directly influenced by performance rather than job satisfaction. Regarding indirect influence, performance variables and job satisfaction have no significant effect, so the two exogenous variables, namely organizational culture and compensation, can directly influence organizational commitment without going through performance or job satisfaction variables

The Effect of Job Stress and Coping Strategies on Job Satisfaction Mediated by Work Family Conflict (Study on Kendari Polresta Personnel)

This research aims to examine the Effect of Job Stress and Coping Strategies on Job Satisfaction Mediated by Work Family Conflict. This type of research is explanatory research. The populations in the study were all police personnel in the Kendari Police detective field. The number of samples determined was 130 respondents. The analysis method uses structural equation modeling (SEM) using the AMOS 4.01 program package to obtain results of causal relationships between the variables developed in the model. The test results show that: Job stress from the results of this research is proven to have a negative and significant effect on the job satisfaction of police personnel; Coping strategies directly have a positive and significant effect on job satisfaction of police personnel, Work-family conflict directly has a negative and significant effect on job satisfaction, Job stress has a positive and significant effect on work conflict; (5) Coping strategies have a negative and significant effect on work-family conflict. Work stress has an influence on job satisfaction and can be significantly mediated by work-family conflict, so it can be said that work conflict has a significant influence as a mediator variable in this research and strategy. Coping has a significant influence on job satisfaction. The influence on job satisfaction variables can be significantly mediated by conflict. family work. This means that reducing work stress will have an impact on increasing job satisfaction through reducing work conflict, as well as better coping strategies will have an impact on increasing job satisfaction through work conflict.

Online Lectures for Sports and Non-Sports Study Program Students: Interrelation of Attitudes, Involvement, Satisfaction, Happiness, and Learning Achievement

This research aims to explore the relationship between attitudes, satisfaction, happiness, and involvement and student learning outcomes based on gender and the undertaken study program (sport and non-sport) after the covid-19 pandemic. This research is a cross-sectional study. A total of 380 students in Indonesia participated in this study. The research results show that online learning on campus was perceived positively by students of both sports and non-sports study programs. There are no significant differences in the variables of student satisfaction, happiness, involvement, and learning achievements based on gender and study program. There is a significant relationship between satisfaction with online learning, life happiness, and involvement in lectures with learning outcomes. In addition, the satisfaction variable in online learning has a direct and indirect impact on student learning outcomes through the involvement variable. The happiness of life variable has a direct impact only on the involvement variable but not on the learning achievement variable. Keywords: attitude, satisfaction, life happiness, involvement, learning achievement, online lectures

Analysis of the Relationships between Quality of Life, Resilience, and Life Satisfaction Variables in Retired Individuals

Quality of life, resilience, and life satisfaction are influential variables during periods of change and adaptation, such as retirement. To assess the relationships between these variables and to analyze differences based on sex and length of time in retirement. This descriptive-correlational study was conducted with a sample of 63 participants, aged 50 to 84 years, who were effectively retired and residing in Spain. Participants completed a form measuring levels of resilience, quality of life, life satisfaction, and sociodemographic data. The data showed a positive and significant correlation between resilience and life satisfaction, and between quality of life and life satisfaction. Significant differences were found in quality of life based on the length of time in retirement. This study has elucidated the relationships between quality of life, resilience, and life satisfaction, as well as the influence of sociodemographic variables on these factors. These insights will aid in developing effective intervention programs for the retirement stage that promote quality of life, resilience, and life satisfaction among retired individuals.

Analisis Lingkungan dan Kemampuan Kerja Terhadap Kinerja Pegawai dan Dampaknya Pada Kepuasan Kerja Pegawai (Studi Pada UPTD Puskesmas Muara Komam)

This study aims to analyze the influence of work environment and workability on employee performance and its impact on employee job satisfaction at UPTD Muara Komam Health Center. The background of this study is based on the importance of employee performance in improving the quality of health services, as well as various problems related to suboptimal work environments and workability conditions. This study integrates the variables of work environment, workability, performance, and job satisfaction in one analysis model to provide a more comprehensive picture of the factors that influence the performance of Puskesmas employees. The research sample consisted of 63 UPTD Muara Komam Health Center employees who were selected randomly. Data collection was carried out through a questionnaire tested for validity and reliability. The data analysis method used was the Structural Equation Model (SEM) with SmartPLS software. The results showed that work environment and workability significantly affected employee performance. Job satisfaction was proven to mediate the relationship between work environment and workability on employee performance. A conducive work environment and good work ability directly improve employee performance and high job satisfaction, further strengthening this relationship. This study provides an important contribution to the development of human resource management policies in the health sector, especially in efforts to improve the performance and job satisfaction of Puskesmas employees. The managerial implications of this study include the need for good work environment management, such as providing adequate facilities and creating harmonious working relationships, as well as improving employee work skills through ongoing training and development programs

Impact of electronic customer relationship management on competitive advantage: Mediating role of customer satisfaction in EgyptAir

In today’s highly competitive business environment, organizations, particularly in the airline industry, are increasingly adopting electronic customer relationship management (E-CRM) to enhance customer engagement and achieve a competitive edge. This study aims to analyze the impact of E-CRM on the competitive advantage of EgyptAir, focusing on customer satisfaction as a mediating factor. Employing a descriptive and analytical methodology, the paper surveyed 355 EgyptAir customers, utilizing a structured questionnaire to gather data on E-CRM practices, customer satisfaction, and competitive advantage. The findings reveal a significant positive correlation between E-CRM and competitive advantage, with a correlation coefficient (R) of 0.56 and a determination coefficient (R²) of 0.315, indicating that E-CRM accounts for 31.5% of the variance in competitive advantage. Furthermore, the results demonstrate that customer satisfaction significantly mediates this relationship, with E-CRM explaining 43.9% of the variance in customer satisfaction (R² = 0.439) and a direct positive impact of customer satisfaction on competitive advantage (R = 0.38, R² = 0.247). Path analysis using AMOS v.24 confirmed these findings, showing both direct and indirect effects of E-CRM on competitive advantage through customer satisfaction. The model fit indices (CFI = 0.894, RMSEA = 0.000) suggest a robust model. The study underscores the crucial role of E-CRM in fostering customer satisfaction and enhancing competitive advantage in the airline industry, providing valuable insights for airlines aiming to leverage E-CRM for sustainable success. Acknowledgments The authors are thankful to the Deanship of Graduate Studies and Scientific Research at University of Bisha for supporting this work through the Fast-Track Research Support Program.

The mediating role of satisfaction with life in the relationship between hope and academic satisfaction among Ecuadorian university students

The aim is to identify the effect that hope has on academic satisfaction at a direct and indirect level through satisfaction with life in a sample of university students from Ecuador. The method used is based on a descriptive, explanatory mediation and cross-sectional study with SEM techniques. The sample is formed by 879 participants, 79.6% are women and 20.4% are men. With ages between 18 and 67 years (M = 29.71, SD = 7.92). The students are from ten public universities in Ecuador, divided into 22 undergraduate courses. The results are that the levels of hope, life satisfaction and academic satisfaction are moderate and high. Hope and satisfaction with life explain 24.6% of the changes in the variance of academic satisfaction. Satisfaction with life plays a mediating role and explains 58.6% of the total effect of the relationship between hope and academic satisfaction. It is concluded that hope exerts both a direct and indirect effect through life satisfaction on the academic satisfaction of university students in Ecuador.

THE EFFECT OF LEADERSHIP AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS AN INTERVENING VARIABLE AT PT. MEDCO E & P LEMATANG

This research aims to determine the effect of leadership and work environment on employee performance with job satisfaction as an intervening variable at PT Medco E & P Lematang. The variables used by researchers are the variables of Leadership, Work Environment, Job Satisfaction and Performance. The sample in this study was 124 employees at PT Medco E & P Lematang who were selected by cluster sampling. The data used in this study are primary data with questionnaire data collection methods. The data analysis technique used is Structural Modeling Equation (SEM) with the Lisrel Program Application. The results of this study indicate that: (1) Leadership has an insignificant effect on employee performance, (2) Work Environment has a positive and significant effect on employee performance, (3) Leadership has a positive and significant effect on employee job satisfaction, (4) work environment has a positive and significant effect on employee job satisfaction, (5) job satisfaction has a positive and significant effect on employee performance at PT. Medco E & P Lematang.

THE INFLUENCE OF MOTIVATION AND JOB SATISFACTION ON EMPLOYEE PERFORMANCE AT THE PALOPO CITY EDUCATION OFFICE

In organizational success, one of the factors that influences employee performance is human resources. Human resources are the actors in the entire management process in an organization starting from the level of planning, organizing, directing to evaluating all organizational management activities. Human resources include motivation and job satisfaction. In this research, the data collection techniques used were observation, administering questionnaires and interviews. This research raises the issue of the influence of motivation and job satisfaction on employee performance at the Palopo City Education Office. The population in this study was employees at the Palopo City Education Office, totaling 115 people. Using random sampling technique, 54 people were taken as samples. The research results show that the variables of motivation and job satisfaction simultaneously have a significant effect on employee performance at the Palopo City Education Office. Partially, motivation has a significant effect on employee performance at the Palopo City Education Office, while job satisfaction does not have a significant effect on employee performance at the Palopo City Education Office.

Optimizing the Quality of Services, Products and Digital Promotions for Restaurants and Restaurants on Satisfaction and Interest Guests Revisit the City Entrance Area Parapat Tourism in Simalungun Regency

The Parapat area also highlights culinary diversity with unique eateries and restaurants as well as cafes offering various culinary experiences. Gumarang Restaurant presents a rich Minang culinary experience, inviting guests to enjoy delicious and traditional dishes. Meanwhile, Sehat Restaurant brings uniqueness to each of its dishes with creative touches, creating an unforgettable dining experience for consumers. On the other hand, the Kantor Pos Parapat Cafe emphasizes a relaxed atmosphere combined with practical service, offering comfort to guests seeking an enjoyable dining experience.This research aims to optimize the quality of service, products, and digital promotion in similar eateries and restaurants, focusing on their impact on consumer satisfaction and interest in revisiting the area. This study is of a quantitative nature. The population identified in this research consists of business owners, consumers, and employees located in the Entrance Area of Parapat Tourist City in Simalungun Regency. The sampling technique used is purposive sampling with a sample size of 97 respondents. The data is then analyzed using the partial least squares method using SmartPLS 4.0 software. The results of this study indicate that service quality has a positive and significant effect on consumer satisfaction, product quality has a positive and significant effect on consumer satisfaction, digital promotion of eateries and restaurants has a positive and significant effect on consumer satisfaction, consumer satisfaction has a positive and significant effect on the intention of consumers to revisit. The consumer satisfaction variable is able to mediate the influence of service quality, product quality, and digital promotion on the intention of consumers to revisit.