Inpatient Satisfaction Research Articles

The effect of incentives on nurse performance at bahteramas general hospital, Indonesia

Preliminary studies show that several programs have not reached the specified Minimum Service Standards (MSS), namely customer satisfaction in the Emergency Room (34.0%) from the standard 70%, outpatient satisfaction (73.21%) from the standard ≥90%, satisfaction of inpatients is 60.89% from the standard 90%. This type of research is quantitative research with a cross sectional study design. The population in this study amounted to 209 people, a sample of 138 respondents. The data were analyzed using the chi square test analysis. The results showed that there was a significant effect between incentives on the performance of nurses at the Bahteramas General Hospital (0.000 <0.05). The conclusion in this study is that incentives affect the performance of nurses at Bahteramas General Hospital.

The Effect of Service Quality, Facilities and Image / Brand image on The Satisfaction of Inpatients of Royal Prima Hospital Medan

The hospital seeks to build a marketing strategy that raises the image in the community to increase satisfaction through improving the quality of services, facilities, image, price, and other factors. If customer expectations are greater than the quality of service received, consumers are not satisfied. Similarly, if expectations are equal to or less than the quality of service received, then the patient is not satisfied. The purpose of this study is to see the effect of service quality, facilities, and image/brand image on the satisfaction of inpatients of Royal Prima Hospital Medan. The research approach used in this study is a quantitative research method. The population of the entire inpatient. data from the last three months obtained patient data of 15,691 patients with an average per month of 6,653 patients. The minimum number of samples using SEM, then the number of samples taken in this study was determined to be 100 people. The sample determination technique used in this study is based on the nonprobability sampling method. The validity test compares the r-count value with the r-table for the degree of freedom = n- k, in alpha 0.05. Reliability test with Cronbach Alpha statistical test > 0.70. Data analysis using multiple regression analysis models, coefficient of determination (R2), F test (simultaneous testing), and t-test (partial testing). The results of the Service Quality variable, obtained t count (6.026) > t-table (1.66) and probability value (0.006) < 0.05, Health Facility Variable, obtained t-count (5,442) > t-table (1.66) and probability value (0.001) < 0.05, variable Image / Brand image, obtained t-count (5,109) > t-table (1.66) and probability value (0.004) < 0.05, thus partially variables of service quality, facilities, and image have an influence on Patient Satisfaction. The calculated F value is 60.554 with a probability of 0.004, since the probability is smaller than 0.05, then the regression model can be used to predict Patient Satisfaction. This can also be seen from the F-count (60,554) > F-table (2.70), then H4 is accepted which means that the variables of Service Quality, Health Facilities, and Image / Brand image affect the Satisfaction of Inpatients of Royal Prima Hospital. In conclusion, based on partial analysis of t-tests and simultaneous F tests, variables of service quality, facilities, and image have a significant influence on the level of satisfaction of inpatients at Royal Prima Hospital Medan

Effects of music therapy on mood, pain, and satisfaction in the neurologic inpatient setting

Purpose Music therapy (MT) has been used in health care settings for a wide variety of treatment goals. Many inpatients with neurologic impairments struggle with low mood and pain for which MT may be a novel adjunct treatment. The aims of this study were to: (1) evaluate change in mood and pain following a single MT session; (2) explore the impact of an MT program on mood, pain and satisfaction from the perspective of the patient, family and staff. Materials and methods A mixed-methods study was conducted. Forty participants completed pre/post MT surveys evaluating mood, pain and satisfaction. Individual semi-structured interviews and focus groups were conducted with 14 MT program participants (inpatients), 5 family members of participants and 16 staff. Results There was significant improvement in mood (p < 0.001) and decrease in pain (p < 0.05) from pre-to-post MT with 74% reporting being “very satisfied” with the session. “Benefits of MT” was the overarching theme of the qualitative data. Subthemes were emotional regulation, pain management, effects on self-concept, enjoyment, and social connectedness. Conclusions Improvements in mood and pain were reported from pre-to-post MT session and in interviews. Further evaluation of MT effectiveness against standard of care rehabilitation and cost implications is required. Implications for Rehabilitation Music therapy (MT) is delivered by accredited music therapists (MTAs) in health care settings, including rehabilitation units, as an individual, group or co-treatment therapy. MT can be used for a range of health outcomes, including the treatment of mood and pain, in addition to improving inpatient satisfaction. Early evidence using pre/post MT surveys suggests an improvement in mood and pain following a single therapy session. Qualitative data suggest overall benefit of offering MT services in addition to standard neurorehabilitation therapy, including improvements to emotional regulation, pain management, self-concept, enjoyment, and social connectedness.

Analysis of Humanistic Nursing Care in Regulating the Emotion, Satisfaction, and Sleep Quality of Inpatients with Hematologic Neoplasms

Objective: To explore the clinical application value of humanistic nursing care in the treatment of hematologic neoplasm inpatients. Methods: Fifty-two patients with hematologic neoplasms admitted to a hospital from May 2019 to February 2022 were selected as the research subjects. According to a random number table, they were divided into two groups: the control group (n = 25, routine clinical nursing) and the observation group (n = 27, humanistic nursing care). The negative emotion score, nursing satisfaction, and sleep quality were compared between the two groups under different nursing modes. Results: The SAS and SDS scores before and after nursing were compared between the two groups. There was no significant difference between the two groups before nursing (p &gt; 0.05). However, the SDS and SAS scores in the two groups after nursing were lower than those before nursing, in which the observation group was slightly lower than the control group, and the difference was statistically significant (p &lt; 0.001). In terms of nursing satisfaction, it was as high as 96.29% in the observation group, whereas in the control group, the satisfaction rate was only 72.00%; the PSQI scores were compared between the two groups before and after nursing, and there was no significant difference between the two groups before nursing (p &gt; 0.05). However, the PSQI scores and total score of the observation group after nursing were lower than those of the control group (p &lt; 0.001). Conclusion: In the clinical treatment of patients with hematologic neoplasms, the implementation of humanistic nursing care can significantly improve patients’ anxiety, depression, other negative emotions, sleep quality, and nursing satisfaction, all of which have significance in promoting the prognosis of patients and improving their quality of life.

ANALISIS DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN BPJS MANDIRI RAWAT JALAN PADA RUMAH SAKIT BINA KASIH MEDAN

The purpose of this study was to analyze the effect of service quality consisting of reliability, responsiveness, assurance, tangible, partial and simultaneous empathy on inpatient satisfaction at Bina Kasih General Hospital Medan. . The population of all BPJS Mandiri patients hospitalized at Bina Kasih Hospital, Medan. The sample is 96 respondents, the data collection method is through questionnaires and documentation, the analysis method is multiple regression. The regression equation: KP = 2.641 + 0.305K + 0.108Kt + 0.103Ky + 0.203B + 0.131E means that reliability, responsiveness, confidence, tangibles and empathy have a positive effect on patient satisfaction and the reliability dimension has a greater influence on inpatient satisfaction compared to other variables. The results of the F test indicate that reliability, responsiveness, confidence, tangibles and empathy have a simultaneous and significant effect on patient satisfaction, so H0 is rejected and H1 is accepted. The results of the t-test showed that reliability, responsiveness, confidence, tangibles and empathy had a partial and significant effect on patient satisfaction, so H0 was rejected and H1 was accepted. The value of the determinant coefficient (R Square) is 0.514, meaning that inpatient satisfaction can be explained by the dimensions of service quality (reliability, responsiveness, confidence, tangibles and empathy) of 51.4% while another 48.6% is explained by other unexplained factors. in this research such as security, promotion and communication. The Bina Kasih Hospital Medan should improve the quality of service regarding the variables of responsiveness, confidence/guarantee, tangible and empathy.

Inpatient satisfaction with healthcare services of a public tertiary general hospital in Vietnam during COVID-19 pandemic

Objectives: The article was to assess the satisfaction of inpatients with healthcare services of Vietnam – Sweden Uong Bi General Hospital (VSUGH), a public referral hospital in the Northeast of Vietnam, during the time of implementing prevention measures against Covid-19 and figure out the correlation between the variables and the satisfaction rate. Methods: A cross-sectional survey using a 5 point Likert scale questionnaire was adopted in August 2020 with the sample of 117 inpatients/ family members of inpatients discharged from 23 clinical departments in VSUGH. The survey form was modified upon the Inpatient Satisfaction Questionnaire sample of Ministry of Health of Vietnam (MOH, 2019). Results: The results showed the overall satisfaction rate on healthcare services of the hospital was 98.7% (absolute score: 4.8 ± 0.4). Of all respondents, 99.7% satisfied with the accessibility, 99.8% satisfied with the information and procedures, 96.4% satisfied with the facilities, 99.8% satisfied with the health workers and 99.0% satisfied with the results. The hospital met 95.7% ± 5.9% of the patients’ expectation. 100% patients replied that they would definitely return if needed or recommend to others. The comprehensive satisfaction index was 74.4%. There were no statistically significant differences between satisfaction rates of inpatients belong to different groups of gender, age, bed days and use of health insurance. Conclusions: In spite of enormous difficulties in Covid-19 pandemic, the inpatient satisfaction rate of VSUGH was still high. From an aspect of view, it could be seen that the healthcare services provided by the hospital were quite good upon the inpatients’ standard and assessment.

What Determinants Affect Inpatient Satisfaction in a Post-Acute Care Rehabilitation Hospital?

ObjectiveTo examine how specific hospital service domains (personal issues domain, discharge domain, rehabilitation doctor domain, nursing domain, physical therapist domain, occupational therapist domain, and food domain) influence final patient satisfaction scores, the overall quality of care, and willingness to recommend the hospital to others among patients in an inpatient rehabilitation hospital. DesignLongitudinal study. SettingPatient-level data from electronic medical records were joined with Press Ganey (www.pressganey.com) satisfaction data for a single post-acute care inpatient rehabilitation facility in northeast Florida. ParticipantsPatients who participated in the inpatient rehabilitation survey (N=4,785). InterventionsNot applicable. Main Outcome MeasuresMain outcome measures included final patient satisfaction scores, overall rating of care during the stay, and willingness to recommend the hospital to others. ResultsThis study found the personal issues domain to be the most important factor in determining the final patient satisfaction score, overall rating of care, and likelihood to recommend the hospital to others, followed by the physical therapist, nurse, discharge, and food domains (P<.0001). Within the personal issues domain score, staff promptness and explanation upon arrival were areas identified as opportunities to make improvements that would result in the greatest positive effect. ConclusionsThis work represents novel findings by investigating the major determinants of positive patient experience in a rehabilitation hospital setting. These findings provide actionable information to improve patient experience as well as where to focus improvement efforts using limited resources.

Analisis Hubungan Kualitas Pelayanan Dengan Tingkat Kepuasan Pasien Rawat Inap Di Rumah Sakit

Service quality shows the level of perfection of health services in generating patient satisfaction. RSUD Haji Makassar is one of the government hospitals in South Sulawesi trying to provide good health services to the community, but there are still some complaints about the health services provided by the hospital. This study aims to determine the relationship between service quality and satisfaction level of inpatients at Haji Makassar Hospital. This type of research is a quantitative study with a cross sectional study approach . The population in this study were inpatients at Haji Makassar Hospital as many as 15,119 people. The sampling technique in this study used proportional random sampling with a total sample of 100 people. Data analysis was performed by univariate, bivariate with chi-square test. The results showed that there was a relationship between assurance (p value 0.026), empathy (p value 0.010) and responsiveness (p value 0.005 ) with the level of satisfaction of inpatients in RSUD Haji Makassar. It is recommended to the hospital to increase the responsiveness of health workers, especially by responding quickly to all patient complaints, both requested and unsolicited, providing suggestion boxes and following up on suggestions given by patients and immediately evaluating patient complaints.

The Influence of Service Quality and Facilities on Inpatient Satisfaction at Assyifa Manna Hospital, South Bengkulu

Health represent requirement of fundamental to society. More than anything else whole world a period now knocking over by virus of covid-19. Growing of level live society, hence progressively mount also society demand will the quality of kesehatan.Tujuan in this peneilitian that is to know influence of[is quality of Facility and service to satisfaction of patient take care of to stay with Pain of Assyifa Paradise Fruit of Bengkulu South. Method Analysis the used [is] method Test Validity, Test Rehabilitas, classic Test Assumption, Doubled Linear Regression, Kofesien Determensi and Test Hypothesis. Sampel in this research is patient take care of to stay with pain of Assyifa Bengkulu South amounting to 44 people Result of from research showing Result of Analysis linear regression of bergaanda the is Y = - 1,086+ 0,335 X1 + 0,692 X2. so that this matter depict that variable of x1 and of x2 have an effect on signifikan to variable Y. Coefficient value of determinasi of R square equal to 0,986 . Matter this means that value quality of ( X1) and facility ( X2) have an effect on to satisfaction of patient ( Y) equal to 98,6% while 1,4 % influenced by other variable which we do not is checked in research. Of Neglect test of Crobach that is 0,06 which variable is quality of and facility very reliable to satisfaction of this matter patient is proved with coefficient value is quality of facility and service to officer performance above Neglect of Crobach which have been specified by that is 0,736 and 0,62. Result of classic assumption test [of] value of VIF and of tolerance the quality of facility and service do not influence satisfaction of proved patient with value of VIF and of Tolerence both below/under 10 and above 0,10

Analysis of Nurse Services Quality on Patient Satisfaction Class II Hospital

Nursing services are the most critical factor in determining the extent to which hospital service quality is assessed. If patients are satisfied, the nursing service will bring satisfaction and comfort, and vice versa. The number of complaints filed in the suggestion box grows annually, rising from 45 in 2019 to 52 in 2020 (15%), particularly concerned with nurses' ability to deliver nursing services The purpose of the study was to determine how service quality affects the satisfaction of Class III inpatients at Latersia Hospital Binjai. This was cross-sectional research conducted as part of an analytic survey. The population was 101 people, and the samples were 80 people. A questionnaire was used to collect data. The chi square test was used to assess the data univariate, bivariate, and multivariate at a 95% significant level. The findings revealed that while the dependability of nursing services was good (53.8%), the responsiveness (52.5%), assurance (55%), empathy (58.8%), and physical evidence (66.3) were not. Patients were not satisfied with nursing services (51.2%). Statistically, reliability (0.013), responsiveness (0.007), empathy (0.000), assurance (0.001), and physical evidence (0.002) in the Class III Inpatient Room had a substantial impact on patient satisfaction The findings revealed that nurse services had an impact on Class III inpatient satisfaction in terms of reliability, responsiveness, assurance, empathy, and physical proof. It is recommended that hospital management improve overall control of health services and give patient comfort support facilities, especially in Class III rooms.

Inpatient Satisfaction With Surgical Resident Care After Elective General and Oncologic Surgery.

To investigate inpatient satisfaction with surgical resident care. Surgical trainees are often the primary providers of care to surgical inpatients, yet patient satisfaction with surgical resident care is not well characterized or routinely assessed. English-speaking, general surgery inpatients recovering from elective gastrointestinal and oncologic surgery were invited to complete a survey addressing their satisfaction with surgical resident care. Patients positively identified photos of surgical senior residents and interns before completing a modified version of the Consumer Assessment of Healthcare Providers and Systems Surgical Care Survey (S-CAHPS). Adapted S-CAHPS items were scored using the "top-box" method. Ninety percent of recruited patients agreed to participate (324/359, mean age=62.2, 50.3% male). Patients were able to correctly identify their seniors and interns 85% and 83% of the time, respectively ( P =0.14). On a 10-point scale, seniors had a mean rating of 9.23±1.27 and interns had a mean rating of 9.01±1.49 ( P =0.14). Ninety-nine percent of patients agreed it was important to help in the education of future surgeons. Surgical inpatients were able to recognize their resident physicians with high frequency and rated resident care highly overall, suggesting that they may serve as a willing source of feedback regarding residents' development of core competencies such as interpersonal skills, communication, professionalism, and patient care. Future work should investigate how to best incorporate patient evaluation of surgical resident care routinely into trainee assessment to support resident development.

Patient satisfaction with inpatient pharmacy services at tertiary care setting—a meta-analysis of recent literature

AbstractObjectivesThis study aimed to determine patient satisfaction with the following pharmacist-led services for inpatients in tertiary care hospitals.MethodsStudies were identified from different databases from 2012 to 2020. A total of 1910 articles were identified using the search strategies out of which 1153 were rejected based on the review of titles and abstracts. The search criteria were the roles of inpatient pharmacists and patient satisfaction with inpatient pharmacy services. Multiple keywords were used such as ‘patient satisfaction’/‘inpatient pharmacist’/‘pharmacist hospital services’/‘clinical pharmacist roles’. The quality of each study was measured using the mixed methods appraisal tool, and the same was used to evaluate the risk of bias as well.Key findingsA total of 11 cross-sectional studies were included in the evidence synthesis of this meta-analysis. Three studies tested the satisfaction of patients with inpatient counselling with a sample size of n = 742. The odd ratio (OR) was 215.33 (141.77 to 327.05) [95% confidence interval (CI)] showed a significant patient satisfaction (P = 0.00001) with the pharmacist’s inpatient counselling (I2 = 0%). Studies showed a statistically significant satisfaction of patients with discharge counselling P &amp;lt; 0.00001 and OR 55.74 (35.93 to 86.49) and heterogeneity I2 = 0%. In a total of five studies, the healthcare professional (HCP) satisfaction with pharmacist services was reported, and satisfied and unsatisfied HCPs were n = 801 and n = 362, respectively. Results showed high satisfaction (P &amp;lt; 0.00001) and OR 4.62 (95% CI, 3.89 to 5.48).ConclusionThis meta-analysis concluded that clinical pharmacist services in an inpatient setting have a significant impact on increasing patient satisfaction with their treatment. The clinical pharmacist services are not very well implemented and are limited in some hospitals, but patients who have received these services were highly satisfied and expected to receive them more often.

Determinants of Satisfaction of Inpatients at Datu Beru Takengon Regional General Hospital

The Datu Beru Takengon Hospital is the location of this research, and its purpose is to investigate the factors that influence patient satisfaction. This study is a quantitative research with a cross-sectional study design, which is a measurement of the dependent variable and the independent variable (age, treatment class, and length of treatment) with the dependent variable (physical appearance, handling, responsiveness, assurance, and empathy (SERVQUAL) and making use of the survey method. According to the findings of the research, the variable guarantee with Exp (B) 25,263 has the most significant link with patient satisfaction, making it the most influential factor that determines the level of satisfaction experienced by patients. Whereas physicians and nurses who have high levels of confidence and trust are 25 times more likely to have the same level of satisfaction as their patients. In this context, "assurance" refers to the knowledge, courtesy, and capacity of corporate personnel to develop client faith in the organization, including the knowledge, abilities, politeness, and trustworthiness of the staff. It is possible to draw the conclusion from this research that insurance plays a more significant role than the other variables in determining the degree to which patients are satisfied with the care they get in the inpatient unit. It has been indicated that there is a need for assistance from the administration of the Datu Beru Takengon Hospital in order to boost patient satisfaction. Additionally, the hospital should make an effort to build patient trust in the provision of better services.

Sự hài lòng và nhu cầu quay lại tái khám của người bệnh tại bệnh viện Phạm Ngọc Thạch năm 2020

Background: The patient satisfaction isa critical part of improving the quality of the current health care system. Objectives: Measuring the satisfaction of inpatients and determining the relationship between the satisfaction and the demand of return for follow-up visits of patients at Pham Ngoc Thach hospital in 2020. Subjects and Methods:This analytical cross – sectional study used convenience sampling technique and surveyed all eligible subjects by the questionnaire “Inpatient opinion survey” of Ministry of Health that promulgated in 2019. Result: The rate of overall inpatients satisfaction was 92,9% and the mean score was 4,4±0,6. Overall patient satisfaction rates for aspect ranged from 90% to 94%. Patients with the older age will have a higher level of satisfaction. Satisfaction with service quality affects to the patient’s demand to return for follow-up visits Conclusion: Service quality that meets patient satisfaction is an important factor determining the patient's need for follow-up visits

Determinants of Satisfaction of Inpatients in Hospitals

Patient satisfaction can have an impact on the development of the health system, increasing the fulfillment of service needs, continuity of service, and will ultimately provide better health outcomes. Patient satisfaction investigation is a method of assessing the quality of care from the patient's perspective. This study aims to determine the determinants of patient satisfaction in hospital.This research is a literature review research. The research subjects were hospitalized patients. The databases used are: Google scholar, PubMed, and ScienceDirect. The keywords used included: age OR gender OR education OR profession OR residence OR insurance OR “type hospital” OR “quality of care” OR “length of stay” OR “facilities hospital” OR “hospital environment” AND “patient satisfaction” OR “inpatient satisfaction” AND “observational design”. The research used is from 2016 to 2021. Data analysis uses PRISMA flow diagrams. Results: The number of articles is 10 journals, the journals reached are national and international journals. The international journals covered are China (2 journals), Kazakhstan, Ethiopia (2 journals), and America, while the locations of journals conducted in Indonesia include Surakarta (2 journals), Papua, and Yogyakarta. There are 22 variables examined with 14 variables related positively and significantly. These variables are age, gender, education, occupation, quality of health services, doctor's work period, insurance ownership, urban location, length of stay, hospital accreditation status, perception of facilities, number of annual operations, nurse/bed ratio.determinants of inpatient satisfaction in hospitals, namely age, gender, education, occupation, quality of health services, doctor's work period, insurance ownership, urban location, length of stay, hospital accreditation status, perception of facilities, number of annual operations, nurse ratio /bed.

Pengaruh Mutu Pelayanan terhadap Tingkat Kepuasan Pasien Rawat Inap di Puskesmas Lapai Kabupaten Kolaka Utara

Public services in the health sector can be carried out in hospitals and health centers throughout Indonesia. Community Health Center is a service facility that organizes public health efforts and first-level individual health efforts, by prioritizing promotive and preventive efforts, to achieve the highest public health degree in its working area. The purpose of the study was to influence service quality on the level of satisfaction of inpatients at the Lasusua Public Health Center, North Kolaka Regency in 2021. The type of research used was an analytical survey research with a "cross-sectional" design, where all observed variables were measured simultaneously. when the research took place. The results show that physical evidence affects the level of patient satisfaction with a value of value (0.000) Reliability affects the level of patient satisfaction with a value of value (0.000) Responsiveness affects the level of hospitalization satisfaction with a value of value (0.001), Guarantee affects the level of satisfaction patient satisfaction with a value of value (0.013) Empathy affects the level of patient satisfaction with a value of value (0.000) and the most dominant variable on the level of satisfaction of inpatients at the Lapai Health Center, North Kolaka Regency is physical evidence with an Exp (B) or OR value of 107,823. Suggestions in research are to become information and input for the health office to improve the quality of health services at the puskesmas, can be input for the puskesmas to always continue to improve the quality of services provided to patients in order to achieve patient satisfaction and become reference material and information for research. The next is related to the quality of service to patient satisfaction

Kajian Keluhan Pelayanan Ditinjau dari Kualitas Pelayanan Pasien Rawat Inap Peserta BPJS Non-PBI Kesehatan di RSU Puri Asih Salatiga

Management of hospital services needs to be done properly. This is to improve the quality of service and minimize complaints from patients. This study aims to determine the level of satisfaction of BPJS inpatients, identify service barriers, and provide service solutions at Puri Asih Hospital Salatiga. The method used by researchers using descriptive methods, through a qualitative approach. Data were collected through interviews, using a checklist interview guide with accidental sampling technique. The study was conducted from July to August 202. The samples used were 5 BPJS Health participant patients who received inpatient services, 2 authorized BPJS Health officers, and 5 inpatient service doctors through inclusion criteria. Some indicators of the service quality of inpatient BPJS participants for non-PBI health at RSU Puri Asih Salatiga in the poor category are the ease of achievement and adjustment of services, reliability and trust in BPJS service administration staff. Problems mostly lie in long service waiting periods, inadequate waiting room facilities such as small seats, and slow service speeds

The Effect of Medical Education on Patient Satisfaction: An Asset or a Liability?

Few studies have investigated the influence of trainee involvement on inpatient satisfaction scores in the postoperative joint arthroplasty setting. This study compares Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores at academic and private health care centers to assess the impact of trainees on patient satisfaction. From 2013 to 2017, 3454 HCAHPS surveys were collected at the investigating institution from patients who underwent primary total hip and total knee arthroplasty. Surveys were categorized based on the inpatient practice setting-academic hospitals included orthopedic residents and medical students who were involved in perioperative care, whereas private settings did not have trainee involvement. Patient demographics, including age, body mass index, sex, and American Society of Anesthesiologists score, were retrospectively collected. A total of 2454 HCAHPS surveys from 2 academic hospitals and 1000 surveys from a private hospital were collected. Patients at the academic hospitals were more likely to report that symptoms to look out for were clearly explained (odds ratio, 1.882; P=.001), whereas patients from the private hospital were more likely to report that the hospital was always quiet at night (odds ratio, 1.271; P=.005). The overall satisfaction score was not significantly different between the academic and private settings (78.9 vs 80.2, respectively; P=.111). The overall hospital satisfaction score for patients undergoing primary total hip and knee arthroplasty was not significantly different between private and academic medical facilities. Thus, this study supports the idea that training future orthopedic surgeons will not negatively impact patient satisfaction scores in a way that affects reimbursement. [Orthopedics. 2022;45(5):276-280.].

THE RELATION BETWEEN NURSE THERAPEUTIC COMMUNICATION WITH PATIENT SATISFACTION AT JATIROTO PUSKESMAS, LUMAJANG

Therapeutic Communication is defined as nurses communication techniques to provide support and information to patients aims to therapy. When the nurses provide good communication, it will bind a good relation between nurses and patient so that the patient will be satisfied with the services. This research aims to determine the relation between nurse therapeutic communication with inpatient satisfaction at Jatiroto publich health centre, Lumajang. This research was using correlational design with cross sectional approach. The sampling method was using incidental sampling and sampling technique was using nonprobability sampling. The data collection was conducted by observational and questionnaires. The result of this research shows that 73,3% nurse therapeutic communication are in good category and 26,7% nurse therapeutic communication are in passably category. The satisfaction level of patient 53,3% are satisfied, 13,3% are unsatisfied and 53,3% are very unsatisfied. The statistic analytical by Spearmean Rank was obtained p value 0.046 &lt;0.05, it means there is a relation between nurse therapeutic communication with inpatient satisfaction at Jatirotopublich health centre, Lumajang.It means that the better nurse's therapeutic communication is, the more satisfied the patient is. Nurse's therapeutic communication is in good category and patient satisfaction is in satisfied category. The practice of health services through therapeutic communication by nurses at the Puskesmas is an example and a small part of the lessons and application of Akhlaq in a profession.

Relationship Of Health Service Quality With Bpjs Patient Satisfaction In The Outpatient Unit Lubuk Pakam Grandmed Hospital

The quality of health services reflects the improvement of health services in achieving patient satisfaction. Increased public awareness will encourage the demand for health services. These issues and some of the outstanding cases have created a public perception that there is a disparity in services for BPJS patients in general. The purpose of this study was to determine the relationship between the quality of health services with patient satisfaction BPJS card users at Grandmed Hospital. This type of research is an interpretive survey using a cross sectional approach. The sampling technique used is random sampling, which applies certain considerations in sampling. Service quality is a measure of how well the services provided meet customer (patient) expectations. In this study, a cross-sectional approach was used for analysis and investigation. The sample in this study were inpatients at Grandmed Lubuk Pakam Hospital with 32 respondents using the accidental sampling method using the chi square test using a 95% confidence level = (0.05). The results showed that there was still a significant relationship between services using grade 1 inpatient satisfaction where tangible p (0.038) &lt; (0.05), reliability p (0.003) &lt; (0.05), responsiveness p (0.026) &lt; (0 ,05). ), guarantee p (0.002) &lt;α (0.05) and feel p (0.005) &lt;α (0.05). It is hoped that health workers will improve the quality of services provided, especially outpatient BPJS patients, apply smiles, greetings, speed, service schedules &amp; punctuality in patient examinations so as to create interaction between patients and nurses. For hospital management, it is necessary to develop a information management system to facilitate services &amp; matters of housing needs quickly.