Inpatient Satisfaction Research Articles

Relationship Between Patient Perceptions Of The Quality Of Inpatient Registration Services And Satisfaction Of Inpatients

The hospital, as a referral level health service institution has the task of providing complete individual health services which include promotive, preventive, curative, and rehabilitative. Hospitals must meet the completeness of professional human resources, superior facilities where all of these indicators can affect service delivery to provide satisfaction to patients. This study aims to determine the relationship between patient perceptions of the quality of inpatient registration services and satisfaction of inpatients at GrandMed Hospital inpatient room, using an analytical survey research type. The sample of this study were 30 patients in the Ns 3D room using a questionnaire instrument. The sampling technique used is total sampling using the chi square test with a 95% confidence level = (0.05). The results showed that there was a relationship between inpatients’ perceptions of the quality of inpatient registration services based on responsiveness (P= 0.049 < (0.05) and empathy (P= 0.000 < (0.05) with inpatient satisfaction at Ns 3D GrandMed Hospital Lubuk Pakam. There is no relationship between inpatients’ perceptions about the quality of inpatient registration services based on tangible (P= 0.414 > (0.05), reliability (P= 0.283 > (0.005) and assurance (P= 0.783 > (0.05) with satisfaction of inpatients at Ns 3D Hospital GrandMed Lubuk Pakam. The results of this study are expected to be taken into consideration to improve the quality of services in the inpatient registration room at GrandMed Hospital.

FACTORS RELATED TO PATIENT SATISFACTION IN THE INHERATION OF GRANDED LUBUK PAKAM HOSPITAL

A service is considered satisfactory if the service can meet the needs and expectations of customers. If reality is greater than expectations, the consumer is very satisfied. The advantages of health services provided include aspects of tangible, assurance, reliability, empathy, and responsiveness. Meanwhile, satisfaction is the response or level (pleasure or disappointment) of the patient obtained after the patient has received a health service product by comparing the perceived performance or outcome with the patient's needs and expectations. This type of research is a quantitative research that is an analytic survey with a cross sectional design which aims to determine the factors that are related to the quality of health services on the satisfaction of inpatients at Grandmed Lubuk Pakam which were observed at the same time. The population in this study were all 34 inpatients at Grandmed Lubuk Pakam based on an initial survey in 2022 at Grandmed Lubuk Pakam Hospital. The sample in this study were 34 inpatients at Grandmed Lubuk Pakam who were taken using a total sampling technique. The results of this study indicate that there is no relationship between the quality of health services in tangible dimensions (0.084> 05), empathy (0.088> 0.05), and responsiveness (0.058> 0.05), while reliability (0.05> 0.05). assurance (0,058>0,050). With patient satisfaction. The conclusion in this study is that there is no relationship with the quality of health services on inpatient satisfaction at Grandmed Lubuk Pakam.

FACTORS AFFECTING PATIENT SATISFACTION HOSPITALIZATION OF FOOD SERVICE AT GRANDMED LUBUK PAKAM HOSPITAL

Health services in hospitals consist of various parts, one of which is nutrition services. The hospital nutrition service program aims to improve the quality of hospital services by providing efficient and integrated nutrition services with other health services. Nutrition services in hospitals are part of supporting health services, namely part of medical therapy. This type of research is a quantitative research with an analytical survey with a cross sectional design which aims to determine the factors that influence inpatient satisfaction with food serving at Grandmed Lubuk Pakam Hospital. The population in this study were all inpatients at Grandmed Lubuk Pakam Hospital, which 256 patients were found based on an initial survey conducted in March 2022. The sample in this study were inpatients in the 3D room collected by 30 patients who were taken using the accidental sampling technique. Data collection uses primary data and secondary data. Primary data using a prepared questionnaire while secondary data obtained from the Medical Record section in the form of data on the number of inpatients at Grandmed Lubuk Pakam Hospital. After the data was processed using the chi square test at the 95% confidence level (α = 5%). The basis for decision making with the provision that if the value of p < then H0 is rejected which can be concluded that there is a relationship between the independent and dependent variables. Based on the results of the study, it is known that the factors that influence the level of satisfaction with the presentation of inpatients at Grandmed Lubuk Pakam Hospital, with an average result of 73.9%, (patients are satisfied

EFEKTIFITAS PELATIHAN KEPEMIMPINAN DAN MANAJEMEN BAGI KETUA TIM TERHADAP KEPUASAN PASIEN DI METRO HOSPITALS CIKUPA KABUPATEN TANGERANG

Leadership in nursing management will affect the quality of nurse services and patient satisfaction, seen from access, effectiveness, efficiency, safety and security, continuity of service, and service standards to patients. This study aims to identify the effectiveness of Leadership and Management training for team leaders on patient satisfaction, using a Pre-experiment two groups post test design at Metro Hospitals Cikupa on 11 June - 11 August 2021. The team leader trained as many as 20 nurses and 9 nurses in the control group. The impact of the training was assessed based on satisfaction with 393 hospitalized patients in both groups. Data collection tools are questionnaires and Chi-Square Test Data Analysis and Multivariate Logistic Regression Test. The results showed that the satisfaction of inpatients based on 5 dimensions (tangibles, empathy, reliability, responsiveness, assurance) the largest percentage of the intervention group was satisfied and the control group was the largest quite satisfied. The effect of training was statistically significant (p<0.05). Inpatients in the intervention group had 8.5 times higher probability of satisfaction than patients in the control group. Patient characteristics, namely age, education, occupation and class of care were significantly related to inpatient satisfaction (p<0.05). This study recommends ongoing leadership and management training for all team leaders in the hospital, continuous monitoring and evaluation of patient satisfaction.

Influence of Quality of Services and Infrastructures on Inpatient Satisfaction

This research was conducted at the Mother and Child Hospital “Fatimah” Lamongan with a scope of marketing which consists of service quality variables (X1), Infrastructure (X2) and patient satisfaction (Y). The study uses quantitative method. The population is the inpatients of the Mother and Child Hospital “Fatimah” Lamongan which will then be selected as the research sample. The data collection technique used a questionnaire and the sampling technique used probability sampling, with a random sampling technique and 98 patients were selected as samples. It uses primary data obtained directly from the respondents. The data obtained have tested the validity and reliability using SPSS software. The analysis of hypothesis testing used multiple linear regression analysis techniques and the results obtained that the quality of services and infrastructure have a significant effect on patient satisfaction inpatient care at the “Fatimah” Lamongan Mother and Child Hospital, while the variable infrastructure has a dominant influence on inpatient satisfaction.

Satisfaction of inpatients with health care facilities and medical services in Slovak Republic

Evaluation of the healthcare facilities and inpatients satisfaction with healthcare services is a decisive point in the healthcare enhancement process. The aim of the study is to map the overall inpatients satisfaction with provided healthcare by healthcare facilities and its determinants in Slovak republic by using data from ranking of healthcare facilities published by Institute for Economic and Social Reforms (INEKO, 2021). Visual descriptive analysis reveals that there exist relatively large regional differences among inpatients satisfaction. Data indicates that there is no significant relationship between inpatient satisfaction and the number of inpatients per doctor; that there exists a negative nexus between complexity of provided healthcare and the overall inpatient satisfaction; and that positive relationship between the complexity and severity of treated diagnosis and the overall inpatient satisfaction can be observed. Regression analysis results indicate that inpatient satisfaction is positively linked to quality of the provided healthcare, overall rating of the hospital and to university hospitals; and negatively affected by operated inpatients to number of nurses ratio, reoperation, total rehospitalization within 30 days and to number of hospitalized inpatients.

Hubungan Kuatlitas Pelayanan Kesehatan Dengan Kepuasan Pasien Rawat Inap di FKTP: Literature Review

The quality of Puskesmas services was an important factor in the utilization of health services. Patient satisfaction was an important measure of the effectiveness of health care providers to fulfill patient needs and expectations. The purpose of this research is to determine the relation between the quality of health services (tangible, reliability, responsiveness, assurance, empathy) and the satisfaction of inpatients at first-level health facilities. The method used is a literature review by analyzing 10 articles from various sources. Based on the results of the literature study from various studies obtained, the researcher stated that 3 articles that the overall quality of health services (tangible, reliability, responsiveness, assurance, empathy) have a significant relationship with patient satisfaction. A total of 6 literatures show that the tangible dimensions are related and 1 literature shows that there is no relationship. There are 4 dimensions of reliability that show a relationship and 3 literature that show no relationship. The responsiveness dimension consists of 4 literature showing a relationship and 3 literature that is not related. The assurance dimension consists of 3 literature showing a relationship and 4 literature that is not related to patient satisfaction. The empathy dimension consists of 5 literatures that show a relationship and 2 literature that show no relationship with patient satisfaction. The assurance dimension is considered is not good so that it has no relationship with patient satisfaction. There are literatures that only writes the correlation test results without explaining the situation or facts found in first-level health facilities.

Utilization of an individualized nursing plan based on the comprehensive geriatric assessment to improve quality of life in older patients with osteoporosis.

This study aimed to observe the effect of individualized nursing based on a comprehensive geriatric assessment (CGA) on improving the quality of life of elderly osteoporosis patients. Ninety-two elderly osteoporosis patients were divided into two groups using the random number table method, with 46 patients in each group. The control group received routine nursing, while the observation group was the recipients of personalized care intervention based on a CGA. The abbreviated generic Quality of Life Scale developed through the World Health Organization and an inpatient nursing satisfaction scale were used to evaluate the quality of life and patient satisfaction scores of the two groups before and 6months after the nursing intervention. There were no significant differences in the WHOQOL-BREF scores between the two groups before intervention (p > 0.05). After 6months of intervention, the index of each domain was significantly higher than that before the intervention (p < 0.05), and the index of each domain in the observation group was significantly higher than that in the control group after 6months of intervention (p < 0.05). There was no significant difference in patient satisfaction scores between the two groups before the intervention (p > 0.05). However, after 6months of intervention, the patient satisfaction scores in the observation group were significantly higher than those in the control group after 6months of intervention (p < 0.05). Individualized nursing intervention based on a CGA can effectively improve the quality of life of elderly osteoporosis patients and improve patient satisfaction.

The Effect of Physician Communication on Inpatient Satisfaction.

(1) Background: The importance of physician-patient communication and its effect on patient satisfaction has become a hot topic and has been studied from various aspects in recent years. However, there is a lack of systematic reviews to integrate recent research findings into patient satisfaction studies with physician communication. Therefore, this study aims to systematically examine physician communication’s effect on patient satisfaction in public hospitals. (2) Methods: Using a keywords search, data was collected from five databases for the papers published until October 2021. Original studies, observational studies, intervention studies, cross-sectional studies, cohort studies, experimental studies, and qualitative studies published in English, peer-reviewed research, and inpatients who communicated with the physician in a hospital met the inclusion criteria. (3) Results: Overall, 11 studies met the inclusion criteria from the 4810 articles found in the database. Physicians and organizations can influence two determinants of inpatient satisfaction in physician communication. Determinants of patient satisfaction that physicians influence consist of amounts of time spent with the patient, verbal and nonverbal indirect interpersonal communication, and understanding the demands of patients. The organization can improve patient satisfaction with physician communication by the organization’s availability of interpreter service and physician workload. Physicians’ communication with inpatients can affect patient satisfaction with hospital services. (4) Conclusions: To improve patient satisfaction with physician communication, physicians and organizational determinants must be considered.

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT UMUM BINA KASIH MEDAN

The purpose of this study is to analyze the effect of service quality consisting of reliability, responsiveness, assurance, tangible, partial and simultaneous empathy on inpatient satisfaction at Bina Kasih General Hospital Medan. . The purpose of this study is expected to identify the problem of how the influence of service quality on patient satisfaction. This research method uses a sample of 96 respondents, data collection techniques through questionnaires and documentation and data analysis techniques with multiple regression.&#x0D; The results of the study using multiple linear regression equations: KP = 2.641 + 0.103K + 0.131Kt + 0.305Ky + 0.203B + 0.108E. This means that the variables of reliability, responsiveness, confidence, tangibles and empathy have a positive effect on patient satisfaction. The belief variable has a greater influence on inpatient satisfaction compared to other variables. The results of the F test indicate that the variables of reliability, responsiveness, confidence, tangibles and empathy have a simultaneous and significant effect on patient satisfaction, this can be seen from Fcount = 19,027 then H0 is rejected and H1 is accepted. The results of the t-test, showed that reliability, responsiveness, confidence, tangibles and empathy had a partial and significant effect on patient satisfaction, then H0 was rejected and H1 was accepted. The value of the determinant coefficient (R Square) is = r 0.514, which means that inpatient satisfaction can be explained by service quality variables (reliability, responsiveness, confidence, tangibles and empathy) of 51.4% while another 48.6% is explained by other factors that are not described in this study such as security, promotion and communication.&#x0D; The Bina Kasih Hospital Medan should improve the quality of service regarding the variables of reliability, responsiveness, confidence/guarantee, tangible, empathy in order to maintain the level of patient satisfaction for the future&#x0D;

Experience of Inpatients at the Oncology Center of Phu Tho Provincial General Hospital and Some Related Factors

Background: The patient experience includes all interactions between the patient and the health care system, including the treatment plan, doctors, nurses, and hospital staff. Patient experience is one of the three important pillars of hospital quality including: patient safety, clinical effectiveness, and patient experience. A positive patient experience is an important goal to be focused on. The aim of this study was to have an overview of the experience and satisfaction of hospital inpatients, thereby offering solutions to improve service quality at the hospital. Methods: A cross-sectional descriptive study on 115 patients being treated at the Oncology Center to evaluate the experience of patients undergoing inpatient treatment at the Oncology Center, Phu Tho Provincial General Hospital in 2021. Results: Research results showed that the rate of good feedback about the treatment experience of the doctor, the care of the Nursing, the response of the medical staff to the patient's request, experience themselves during treatment, experience when receiving drugs, experience of hospital environment and experience when leaving hospital were 95.65%, 97.39%, 87.83%, 100%, 93.91%, 86.96%, 94.78%, respectively. The overall score for the Oncology center was 9.43 points. The study found 3 factors that have a statistically significant relationship: the patient's education level was related to the assessment of the hospital environment (OR=2.955; 95%CI=1). ,22-7.15; P=0.014), the number of days in the hospital stay of inpatients was related to the experience assessment of the hospital environment (OR=2.43; 95%CI = 1.00 -5.87; P=0.045) and inpatient mental health were related to the overall hospital rating (OR=2.1; 95%CI = 1.00-4.40; P=0.05). Conclusion: Satisfaction about the experience of hospital inpatients has given us the key to come up with optimal solutions to contribute to improving service quality at the hospital. Promote the advantages and improve the problems that make patients unsatisfied. Keywords: patient experience, oncology, related factors, Phu Tho Provincial General Hospital

Abstract- Poster

Background- Music therapy has beneficial effects on patients’ mood and behaviour. We evaluated the level of satisfaction in patients attending music therapy.Aims- To evaluate the level of satisfaction and socio-demographic correlates of inpatients with mental illness attending music therapy.Methodology- 50 inpatients, with regular treatment, attending weekly music therapy sessions at DIMHANS Dharwad, consenting for the study were evaluated for the level of satisfaction using Music Therapy User Feedback Questionnaire after obtaining clearance from the ethics committee. The data was assessed using Chi square test and p≤0.05 was taken as significant.Result- 29 were below the age of 30, 41 were male and 27 were educated upto high school. 23 participants had a diagnosis of ADS, 12 had schizophrenia and 9 had BPAD. 27 participants reported to be satisfied and 12 reported very satisfied. Significantly more male participants disagreed that music therapy was not beneficial(p= 0.019), uncertain if music therapy helped them to communicate(p=0.040), had private, supportive space to explore their feelings(p=0.018).More participants with ADS were uncertain if music gave them opportunity to be themselves and talk to others(p=0.06), felt music helped them to cope with hospital stay(p=0.05), helped them to communicate(p=0.00). More participants with schizophrenia felt they had private and supportive space to express their feelings(p=048). There was no significant association between demographic details, diagnosis and number of sessions attended with the overall satisfaction.Conclusion- Inpatients with mental illness attending music therapy report high level of satisfaction which may further positive impact treatment and outcome.

Patient Experience and Hospital Environment Measures at Military Treatment Facilities.

SUMMARY Goal: We examined the relationship of nine hospital environment measures (room cleanliness, room quietness, food temperature, food variety, mattress comfort, room temperature, room privacy, hospital signage, adequate parking) to two patient outcome measures (likelihood of recommending hospital, overall satisfaction with hospital) by type of services received (medical, obstetric, surgical) at all military medical treatment facilities globally. Our aim was to understand the impact of various hospital environment measures on the patient experience. Methods: We analyzed six logistic regression models, one for each patient satisfaction measure and each service line (medical, obstetric, surgical). The patient characteristic variables were gender, patient age group, and beneficiary category (active duty, active duty family member, retiree, retiree dependents). Results are based on 20,534 completed surveys representing inpatient care delivered October 2019 to March 2020. Data are from the Military Health System TRICARE Inpatient Satisfaction Survey, which is based on the Hospital Consumer Assessment of Healthcare Providers and Systems survey with additional Department of Defense questions. Principal Findings: Across all models, nearly all hospital environment measures were found to be significantly related to patient satisfaction outcomes, aside from food variety in two models and room privacy and temperature in one model. The strongest environment impact factor was room cleanliness for both outcomes with odds ratios ranging from 2.1 to 2.7, p &lt; .01 in all cases. The order of impact for the other eight environment factors varied across service lines with some playing dominant roles dependent on the type of care being received. Significant odds ratios (p &lt; .05) ranged from 1.3 to 2.0 for room quietness, 1.5 to 1.9 for hospital signage, 1.3 to 1.5 for both food variety and food temperature, 1.3 to 1.8 for mattress comfort, 1.3 to 1.6 for room temperature, and 1.3 to 1.8 for adequate parking. Hospital environment measures represented a breadth of the patient experience and were significantly related to a patient’s overall satisfaction and likelihood to recommend military inpatient facilities. Applications to Practice: Healthcare leaders continuously focus on improving the overall patient experience. Fostering a positive experience includes many factors such as provider and nurse interactions and communications with patients. Moreover, the hospital environment should not be overlooked as also having an impact on patient satisfaction, and hospital leaders—both military and civilian—should continue to emphasize hospital amenities as well.

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP RUMAH SAKIT MULIA AMUNTAI DI KABUPATEN HULU SUNGAI UTARA

The objectives of this research the effect of service quality on inpatient satisfaction at the Mulia Amuntai Hospital in Kabupaten Hulu Sungai Utara. The type of research used is explanatory. The population and sample in this study were inpatients at Mulia Amuntai Hospital from the period 9 to 30 May with a total sample of 41 respondents. Sampling technique using of purposive sampling. The data analysis technique in this study used SPSS. &#x0D; The results showed that service quality had a significant effect on inpatient satisfaction at Mulia Amuntai Hospital in Hulu Sungai Utara Regency, the effect was 65.10%, while 34.9% was the influence of other variables not examined in this study.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Inap Di RSUD Labuang Baji Makassar pada Masa Pandemi Covid-19

The COVID-19 pandemic requires hospitals as health service providers to be able to provide maximum service to maintain good service quality. This study aims to determine the effect of service quality on Inpatient Satisfaction at Labuang Baji Hospital Makassar During the Covid-19 Pandemic. The type of research used is quantitative research with a cross sectional study design. The population in the study of this is the patient care hospitalized in RSUD Labuang Baji Makassar as many as 5,448 patients. The number of samples were used in the study as many as 70 people with the determination of a large sample of receipts formula Lammeshow and sampling techniques done in purposive sampling. Methods of data collection using a questionnaire. Data analysis was performed by univariate , bivariate with chi-square test. Results of the study show that there is the influence of the quality of service based on tangibles (p value = 0.000), realiability (p value = 0.000), responsiveness (p value 0.000 ) and assurance (p value = 0.000) towards satisfaction patient care inpatient in hospital Labuang Baji Makassar on past pandemics Covid-19. It is recommended for nurses to spend special time communicating with patients, giving attention and enthusiasm to patients so that they recover quickly.

FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KINERJA PERAWAT DI RUMAH SAKIT PERTAMINA BINTANG AMIN KOTA BANDAR LAMPUNG TAHUN 2018

Nurses as one of the health workers in hospitals play an important role in efforts to achieve health development goals. Based on data from the Public Relations department of Pertamina Bintang Amin Hospital, it was found that inpatient satisfaction was 75%. below the minimum service standard (SPM) indicator for inpatient care, which is 90%. Based on the results of Human Resources (HR) monitoring there are several complaints submitted by patients regarding nurse's performance so that it decreases patient satisfaction, the complaints submitted are: nurses who are not responsive to patient complaints by (56.7%). This study aimed to is known factors - factors related to the performance of nurses at Pertamina Bintang Amin Hospital in 2018. A quantitative research, with Cross Sectional approach, conducted among 118 nurses at Pertamina Bintang Amin Hospital taken by Proportional random sampling. Data collection using questionnaires, data analysis in univariate, bivariate (Chi Square) and multivariate (Logistic Regression). The results of the study showed good performance 67.8%, strong motivation 64.4%, job satisfaction satisfied 69.5%, compensation 66.9%, good leadership 62.7% and good organizational culture 83.1%. There is a relationship of motivation (p-value = 0,000; OR 21,250), job satisfaction (p-value= 0,000; OR 15,167), compensation (p-value = 0,000; OR 6,133), leadership (p-value= 0.000; OR 7,463), organizational culture (p-value 0.001; OR 5.423) with performance. The dominant factor in the performance of nursing staff was motivation (p = 0.001; OR 6.358). Giving awards in the form of incentives so that they are expected to be a motivator for nurses to improve their performance. Provide opportunities for nurses to attend training and seminars in nurse self-development.

Development and validation of the Chinese surgical inpatient satisfaction and comfort questionnaire.

Patient feedback can provide insights to assess and improve the quality of healthcare. This study aimed to develop a measure of surgical inpatient satisfaction and comfort and examine its acceptability, validity, and reliability among discharged surgical patients.This multicenter, descriptive, cross-sectional study was conducted at three tertiary hospitals in Shaanxi Province, China. A random sample of patients admitted to the surgical inpatient departments of the three hospitals between November and December 2018 was recruited. An analysis was conducted on the acceptability, validity, and reliability of a newly developed measure of satisfaction with surgical inpatient services.A total of 1582 out of 1805 (87.6%) eligible patients completed the questionnaire (average time taken = 17.1 ± 10.3 minutes), which indicated high acceptability. Sociodemographic differences between the participants and non-participants were not significant. Using factor analysis, the following 7 dimensions (number of items: 65, variance explained: 68.0%) were identified: medical care (19 items), nursing care (15 items), environment and logistics (11 items), postoperative and hospitalization experiences (11 items), feeling nervous and afraid (4 items), operating room services (3 items), and visiting (2 items). The latent structure of the assessment was examined and validated using exploratory and confirmatory factor analyses, respectively. All item loadings were >0.4. All dimensions demonstrated satisfactory internal consistency (Cronbach's alphas = 0.83–0.96) and test-retest reliability (intra-class correlation coefficients = 0.77–0.96).The Chinese Surgical Inpatient Satisfaction and Comfort Questionnaire has strong psychometric properties and can be used to assess patient satisfaction with public hospital surgical inpatient services in China. A distinguishing feature of this questionnaire is the inclusion of a subscale that assesses comfort as a dimension of patient satisfaction. Such instruments can be used to identify the factors that should be addressed to improve the quality of patient care. Further research is needed to determine the role of assessment in quality improvement.

Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien Ruang Rawat Inap Kebidanan

Introduction: Service quality refers to the level of perfection of health services in meeting the needs of each customer. So, the quality of health is to meet the needs and satisfying services, which if the service is satisfactory it will lead to a sense of satisfaction with the health that is held. The purpose of the study was to determine the effect of service quality on patient satisfaction in obstetrics at RSDH Cianjur. Methods: This research is a quantitative type with an analytic nature with a cross-sectional study. The population in this study were obstetric inpatients at RSDH Cianjur. The sample in this study was 98 respondents. Researchers used the Chi-Square test. Results: Based on the research, it is known that most of the patients stated that they were satisfied as many as 60 people (61.2%) and most of the patients stated that the service quality was good as many as 51 people (52%). Statistical test results There is a relationship between service quality and patient satisfaction in obstetrics at RSDH Cianjur r with P-value = 0.009 and OR = 3.322. In conclusion, there is an effect of service quality on the satisfaction of obstetric inpatients at RSDH Cianjur. Discussion: There is an effect of service quality on the satisfaction of obstetric inpatients at RSDH Cianjur.

Efficiency of the ethnopsychotherapeutic communication culture of medical personnel for patients needs in Indonesia

Therapeutic communication will create a trusting relationship between nurses and patients. With thus, patients will feel satisfied and comfortable with the services provided by nurses so as to increase enthusiasm and motivation of patients to recover. The purpose of this study was to determine the relationship of communication therapeutic nurse with satisfaction of inpatients at RS Columbia Semarang, RSI Tologorejo Semarang, RSIA PKU Muhammadiyah Yogyakarta, RS Rem 721 Yogyakarta, RSU Siloam Surabaya, and RS Adi Husada Surabaya in 2020. Types quantitative research with a cross sectional research design. The population in this study were all patients hospitalization in the selected. Sampling using accidental sampling, then obtained the number of samples in this study as many as 40 respondents. Research instrument using questionnaires and data processing using the program. The results obtained from 40 respondents as much as 24 respondents are satisfied with inpatient services and as many as 23 respondents assess therapeutic communication good nurse. Test the chi square hypothesis between nurse's therapeutic communication on inpatient satisfaction in hospital. The research target hospital obtained a p-value of 0.016 and an Odds Ratio (OR) value of 6.600.

Medical disputes and patient satisfaction in China: How does hospital management matter?

Satisfaction with healthcare may be captured by surveys of patients and staff, or in extreme cases, the number and severity of medical disputes. This study tries to investigate the relationship between satisfaction and hospital management as well as the role of good management in preventing medical disputes ex ante. We investigate this relationship using information on management practices collected from 510 hospitals in mainland China using the World Management Survey questionnaire and combined with medical malpractice litigation data and patient/staff satisfaction surveys. Multiple regression models were used to analyse the relationship between hospital management scores and medical litigation outcomes as well as patient and staff satisfaction during 2014-2016. An increase of one standard deviation in the management score was related to 13.1% (p<0.10) lower incidence of medical disputes, 12.4% (p<0.05) fewer medical litigations, and 51.3% (p<0.10) less compensation. Better management quality of hospitals was associated with higher inpatient satisfaction (p<0.05) and staff well-being (p<0.01). Improving hospital management could reduce hospital costs generated by lawsuits, reduce potential harm to patients, and improve patient and staff satisfaction, thus leading to a better patient-physician relationship.