Sự hài lòng và nhu cầu quay lại tái khám của người bệnh tại bệnh viện Phạm Ngọc Thạch năm 2020

Abstract

Background: The patient satisfaction isa critical part of improving the quality of the current health care system. Objectives: Measuring the satisfaction of inpatients and determining the relationship between the satisfaction and the demand of return for follow-up visits of patients at Pham Ngoc Thach hospital in 2020. Subjects and Methods:This analytical cross – sectional study used convenience sampling technique and surveyed all eligible subjects by the questionnaire “Inpatient opinion survey” of Ministry of Health that promulgated in 2019. Result: The rate of overall inpatients satisfaction was 92,9% and the mean score was 4,4±0,6. Overall patient satisfaction rates for aspect ranged from 90% to 94%. Patients with the older age will have a higher level of satisfaction. Satisfaction with service quality affects to the patient’s demand to return for follow-up visits Conclusion: Service quality that meets patient satisfaction is an important factor determining the patient's need for follow-up visits