Abstract
Preliminary studies show that several programs have not reached the specified Minimum Service Standards (MSS), namely customer satisfaction in the Emergency Room (34.0%) from the standard 70%, outpatient satisfaction (73.21%) from the standard ≥90%, satisfaction of inpatients is 60.89% from the standard 90%. This type of research is quantitative research with a cross sectional study design. The population in this study amounted to 209 people, a sample of 138 respondents. The data were analyzed using the chi square test analysis. The results showed that there was a significant effect between incentives on the performance of nurses at the Bahteramas General Hospital (0.000 <0.05). The conclusion in this study is that incentives affect the performance of nurses at Bahteramas General Hospital.
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