Role In Crisis Management Research Articles

Social media in healthcare emergency management: insights from Spanish hospitals during the COVID-19 pandemic

PurposeThis study aims to explore the Facebook communication strategies of Spanish hospitals during health emergencies, focusing on their role in crisis management and public information dissemination.Design/methodology/approachAutomatic topic modelling and deep learning sentiment analysis were applied to analyse 151,738 posts from 274 hospital Facebook pages (March 2020–Feb 2022). Regression analyses were used to explore the relationships between topics, sentiment scores and hospital characteristics.FindingsThe analysis revealed nine main topics, with the three most prevalent related to COVID-19: vaccine information, security measures and situational updates. This indicates that Spanish hospitals significantly relied on Facebook to manage the emergency. The communication strategies dynamically adapted to the intensity of the pandemic and varied across hospital types. Sentiment analysis showed a negative tone for posts about security measures and situational updates. These findings align with the Agenda-Setting Theory, suggesting that hospitals influenced public discourse. Vaccine information posts were more positive, resonating with the Uses and Gratifications Theory by fulfilling the audience’s need for reassurance and guidance.Originality/valueUsing replicable machine learning techniques, this study elucidates the communication strategies employed by Spanish hospitals to manage healthcare emergencies, such as the COVID-19 pandemic. It highlights factors that potentially influence these strategies and provides theoretical justifications for them. The variation in communication strategies on Facebook among different hospital categories underscores the imperative for stricter guidelines and regulations to guarantee consistent and reliable communication during emergencies. This research provides valuable insights for practitioners and policymakers aimed at developing effective health communication strategies on social media.

The Economic Impact of the COVID-19 and the Russia-Ukraine Conflict on the Eurozone and the Central Bank's Corresponding Policies

The COVID-19 pandemic and the Russia-Ukraine crisis have presented the Eurozone with serious economic challenges that have resulted in hitherto unheard-of economic shocks and the need for extensive governmental responses. The European Central Bank's (ECB) monetary policies and their success in stabilizing the economy are the main topics of this study, which looks at the economic effects of these crises on the Eurozone. The monetary policy actions of the ECB are examined using the IS-PC-MR macroeconomic model. Reports from the World Bank, European Commission, European Central Bank, and other pertinent organizations are among the data sources. In-depth analyses of macroeconomic variables like GDP, inflation rates, and employment levels before and after crises are part of the research technique. These analyses are complemented by qualitative analyses of policy papers and professional opinions. The results are intended to shed light on the efficacy of ECB policy, forecast future economic patterns, and make suggestions for improving policy measures to deal with comparable economic shocks in the future. This study is important because it offers a framework for future policy-making in reaction to economic disturbances, in addition to advancing knowledge of the ECB's role in crisis management.

Impact of Public Relations Efforts on Tourism Industry Growth in Developing Countries

Purpose: The aim of the study was to assess the impact of public relations efforts on tourism industry growth in developing countries. Materials and Methods: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies and reports as the data was easily accessed through online journals and libraries. Findings: By leveraging strategic communication and media engagement, these efforts have enhanced the visibility and appeal of tourist destinations. Effective public relations campaigns have helped to counteract negative perceptions and highlight unique cultural, historical, and natural attractions, drawing international tourists. These campaigns often involve collaboration with travel influencers, media outlets, and social media platforms to reach a broader audience. Consequently, increased tourist arrivals have stimulated local economies, creating jobs, and generating revenue. Additionally, public relations initiatives have played a crucial role in crisis management, swiftly addressing issues such as natural disasters or political instability, thereby maintaining the destination's attractiveness and reassuring potential visitors. Overall, the strategic use of public relations has proven to be a vital tool in promoting tourism and fostering economic development in developing countries. Implications to Theory, Practice and Policy: Situational theory of publics, relationship management theory and integrated marketing communications may be used to anchor future studies on assessing the impact of public relations efforts on tourism industry growth in developing countries. In practical terms, tourism stakeholders in developing countries must prioritize the implementation of digital PR strategies that leverage modern communication tools and platforms. From a policy standpoint, it is crucial for governments and tourism authorities in developing countries to establish comprehensive PR policies that support sustainable tourism growth.

The Structural Equation Modeling of the Relationship Between Insight and Crisis Management Mediated by Passive Defense: A Case Study of Isfahan Police Department, Iran

Background and objective Increasing insight, law enforcement knowledge, and using active and passive defense mechanisms have a significant role in crisis management, and many disasters can be solved with these mechanisms in the society. The current research aims to provide a structural equation modeling (SEM) of the relationship between insight and crisis management mediated by passive defense mechanism. Method This is a descriptive survey using SEM method. The study population consists of the employees of Isfahan police department (FAA) in Isfahan, Iran, who had participated in the provincial insight courses (n=240). The sample size was determined using Cochran’s formula. By using simple random sampling method, 148 eligible employees were selected, all of whom were second-level managers. The standard crisis management questionnaires of Jahanbakhsh et al. (2015), a researcher-made insight scale with 14 items, and a researcher-made questionnaire of passive defense with 30 items were used to collect data. To analyze the data and test the hypotheses, correlation test, stepwise multiple regression analysis, and SEM were used in SPSS software, version 20 and Smart PLS software, version 3. Results The findings showed that insight and its components together with passive defense had a significant relationship with crisis management. The variable of passive defense also had a significant mediating role in the relationship between insight and crisis management. Conclusion increasing insight is one of the important factors in improving the quality of crisis management along with paying attention to the dimensions and components of passive defense. One of the strengths of this study was the attention to the hidden layers of crisis management in the performance of police missions. By understanding the concept of passive defense, the relationship between insight and crisis management can be understood and it can be used to prevent and deal with internal and external threats.

Mapping of Government’s Communication Strategies in the COVID-19 Era on Social Media

This study explores the changing government communication methods throughout the unusual COVID-19 epidemic, with a focus on using social media as the main instrument for engaging with the public. We utilize a bibliometric methodology, examining an extensive dataset of articles obtained from journals indexed in Scopus. Using VOSviewer software, we provide a visual representation of the main theme clusters in this research. NVivo 12 Plus also supports word cloud analysis, which allows for the discovery of commonly used phrases and patterns within the analyzed material. The results of study reveals a range of communication strategies adopted by governments globally in response to the pandemic. These measures involve promoting communication in both directions, utilizing social media platforms to spread information, and using efficient strategies to communicate risks. The data demonstrates a predominance of research that specifically examines risk communication driven by the government, emphasizing its vital role in crisis management. In addition, the VOSviewer mapping reveals the presence of four unique theme clusters. The "government communication" cluster focuses on subjects such as communication strategy, the ongoing epidemic, the challenge of fake news, and the influence on public anxiety. These areas are key to the research and investigation within this cluster. This comprehensive analysis illuminates the complex correlation between social media communication techniques and successful public health actions amidst a worldwide crisis.

Political and Legal Developments in the EU Law

The European Union (EU) is a remarkable example of a supranational organisation in the 21st century political world, where its 27 Member States share power and resources to pursue common economic, environmental, political, and social goals. However, in recent years, it has encountered a myriad of challenges that fracture its structure and competency. This paper examines two such momentous case studies, the Migration Crisis and COVID-19, through a legal and political lens. The research, consisting of legislation and case law, finds systemic flaws within the Common European Asylum System (CEAS) and inefficiency caused by bureaucracy that sometimes causes a stalemate. On the other hand, the initial response to COVID-19 discloses unknown weaknesses in the EU’s ability to act as a collective union towards human health. The paper evaluates the successes and limitations of specific developments to EU law, including directives, economic mechanisms, and financial agreements, showcasing the workings of EU policy making and its impact on Member States. Then, the paper discusses the political implications of these legal developments and their role in redefining human rights for the EU in the 21st century. The paper concludes that the EU’s future relies on addressing the political implications of EU law that are essential to reinforce the EU’s role in crisis management and to better equip it to promote human development.

Crisis Response and Management of Public Administrations: Forgotten Tales

Crises and disasters have become omnipresent worldwide in recent years. But thinking of managing those critical situations the focus of the public and scientific research in recent years was primarily on blue light organizations, i.e., classic emergency response organizations. This changed with the refugee situation in 2015/2016 and the COVID-19 pandemic, when public administrations and local authorities in particular took on a central role in crisis management. They became the central players in those situations, played an important role at the interface with the local population and were the first point of contact and information for them. This article sheds light on municipal administrations in Germany which have often be overlooked in various stages of crisis management. Drawing on empirical evidence from a German research project, it delves into the extent to which municipalities may have been overlooked or disregarded in certain aspects.

The Effect of Big Data Analytics on Predictive Policing: The Mediation Role of Crisis Management

Objective: The objective of this study is to evaluate the impact of big data analytics (BDA) on predictive policing, particularly examining the mediating role of crisis management in this relationship. Theoretical Framework: The research is anchored in the domain of big data analytics, focusing on its application within law enforcement for enhancing predictive policing capabilities. The study explores how crisis management serves as a linkage between data analytics and predictive policing practices. Method: The study gathered data from 450 individuals working across various police departments in Dubai, utilizing a questionnaire to collect responses. The analytical approach was based on Structural Equation Modeling, conducted using AMOS software. Results and Discussion: Findings from the research indicate that big data analytics significantly boosts predictive policing and crisis management. Importantly, crisis management was identified as a mediating factor between big data analytics and its efficacy in predictive policing. These results suggest that big data analytics not only directly enhances predictive policing but also improves it indirectly through effective crisis management. Research Implications: This study underscores the importance of integrating big data analytics into police operations to advance predictive policing capabilities. It highlights the dual benefits of big data analytics in both direct application and enhancement through crisis management processes. Originality/Value: This research contributes to the limited but growing body of literature on the application of big data analytics in predictive policing. It offers practical guidelines for police forces, especially within the UAE, to better harness big data for improving their operational effectiveness and crisis management strategies. The study also discusses broader implications for both practice and ongoing research in this evolving field.

دور إدارة الأزمات في ظل جائحة كورونا وأثره في تخطي الأزمة دراسة ميدانية على شركة الفنار للمشاريع

The field study conducted delved into the attitudes of managers and employees at Al Fanar Projects Company towards crisis management, gauging their interest and interaction through various questions related to awareness levels and the application of crisis management strategies, particularly during the COVID-19 pandemic. The study revealed a positive and effective role of crisis management in achieving the desired goal of transitioning the company and its operations to safety during the pandemic, enabling it to overcome the crisis effectively. At the outset, the study reviewed previous specialized research on crisis management, comparing the findings with those derived from our study. The results of the comparisons indicated that implementing crisis management strategies in companies plays a crucial role in protecting them from expected and unexpected risks through pre-planning and developing crisis management strategies before their occurrence. The success and excellence of companies are linked to the company's ability to manage its internal and external crises alike. The study then outlined the main objectives, including identifying the role of crisis management in dealing with the necessary procedures to overcome the COVID-19 pandemic, assessing the plans and crisis management strategies adopted by Al Fanar Company, and measuring the effectiveness of these measures, which focused on internal and external procedures. Furthermore, the study clarified some theories related to crisis management and introduced procedural definitions related to management and crises. Finally, the study concluded with a presentation and discussion of the research results, analyzing the demographic data of a sample of Al Fanar Projects Company employees, along with analyzing the sample's responses to the research tool (questionnaire). The questions were analyzed and answered in detail, followed by hypothesis testing to reach the conclusion. In conclusion, the researchers presented some recommendations aimed at developing and improving the concept of crisis management in companies.

Administrative empowerment strategy and its role in crisis management and exceptional circumstances From the point of view of the supervisory leaders of the Coastal Municipalities Water Utility in the Gaza Strip governorates

هدفت الدراسة إلى التعرّف على دور استراتيجية التمكين الاداري في إدارة الأزمات والظروف الاستثنائية كدراسة مسحية على القيادات الإشرافية لدى مصلحة مياه بلديات الساحل بمحافظات قطاع غزة" واستخدمت الدراسة المنهج الوصفي التحليلي، والاستبانة أداةً لجمع البيانات؛ وللإجابة على تساؤلاتها واقتصر الباحثان في الدراسة على المناصب الإشرافية والمكونة من (30) مفردة وقد توصّلت الدراسة إلى جملة من النتائج كان أهمها أن هناك موافقة كبيرة من مفردات عينة الدراسة حول دور استراتيجية التمكين الإداري في إدارة الأزمات والظروف الاستثنائية لدى المؤسسة، حيث بلغ المتوسط الحسابي العام لجميع محاور الاستبانة ما قيميته (3.91)،وكانت النتائج بترتيب الأولويات التي حققت استراتيجية التمكين الإداري كالتالي: (التفويض، المشاركة في اتخاذ القرار، التدريب، تحفيز العاملين، والاتصال الفعال). وأوصت الدراسة مجموعة من التوصيات أبرزها: يجب على الإدارة العليا منح العاملين استقلالية أكبر للعمل خلال فترة الأزمات والظروف الاستثنائية، ومنح السلطات الكافية للعاملين للتغلب على الأزمات والظروف الاستثنائية.

The application of database systems in information management

Database technology has always been a focal point of interest for enterprises and organizations in the field of information management. With the continuous growth and diversification of information, effective information management has become crucial. This paper aims to explore the extensive applications of database systems in information management. Firstly, the paper reviews relational and non-relational databases. Subsequently, it delves into the current applications of database systems in various domains, including enterprise management, retail, education, and government and public services. In the realm of enterprise management, database systems provide a solid foundation for information management by ensuring the timeliness, accuracy, and reliability of data. In the retail industry, they support inventory management, sales analysis, and enhance the user experience. In education, database systems are used for student information management, teaching data analysis, and online learning. In the government and public services sector, they facilitate information sharing and data transparency, while playing a critical role in crisis management and emergency response. This paper highlights the significance and diverse applications of database systems in different domains, offering insights into the current research trends and future prospects in this field.

Maritime Environmental Crisis: Public Administration as Master in the Global Marine Pollution Storm

This qualitative research delves into the multifaceted dynamics of the Maritime Environmental Crisis, focusing on the pivotal role of public administration in navigating the global marine pollution storm. The study explores marine pollution sources, environmental effects, public administration's role in preventing crises, the need for adaptable policies, and the significance of marine pollution-specific public administration. This qualitative research study uses secondary data sources to analyze marine pollution, emphasizing the need for targeted interventions, global impacts, public administration's role in crisis management, and adaptive administrative structures. In conclusion, the research positions public administration as the master orchestrator in the face of the global marine pollution storm, emphasizing the importance of strategic interventions and collaborative efforts to ensure a sustainable and resilient future.

ОЦІНКА ІНВЕСТИЦІЙНОГО ПОТЕНЦІАЛУ УКРАЇНИ В СУЧАСНИХ РЕАЛІЯХ

The article addresses the issues related to the essential interpretation of the term "investment potential," its assessment in the current realities of Ukraine, and understanding of its role in crisis management of the national economy in modern conditions. The aim of the article is to identify investment potential as an economic category in the context of crisis management of the country's economy and determine its current state in Ukraine. An analysis of theoretical approaches to defining the concept of investment potential has been conducted, and they have been categorized into resource, probabilistic, market, capacity, structural, and performance directions. The definition of crisis management of the national economy is characterized, attempting to determine the role of the country's investment potential in such management. An analysis and assessment of the dynamics of foreign direct investments in Ukraine from 2002 to 2022 have been carried out, revealing that their total volume during the war year decreased by almost five times, negatively impacting the country's economy. The research emphasizes the necessity for Ukraine to enhance its investment potential to finance the needs of recovery and stabilization of the economic situation, both in the post-war period and the current stage, considering the challenges of digitization. The article argues that due to russia's military aggression and the prolonged war, Ukraine needs to explore new solutions to bring the national economy out of a crisis state and overcome the destructive consequences of warfare through digital solutions. This is achievable by boosting the country's investment potential, especially considering the insufficient domestic resources.

STRATEGIC PLANNING MANAGEMENT IN THE ANTI-CRISIS SITUATION

The leading role in crisis management is the management strategy. It is aimed not only at the problems of overcoming the crisis. The strategy makes it possible to identify and eliminate the real causes of the crisis in a timely manner. First of all, it is necessary to study and evaluate the expediency of the external and internal business environment.This article reveals not only the necessity, but also the importance of anti-crisis management, and also assigns an essential role to anti-crisis strategy in a crisis situation. It is required to draw up a strategic program, outline the specifics of the strategy and, based on this, develop an anti-crisis management plan.The purpose of the article focuses on the research and study of theoretical approaches for further practical application in the formation of a strategic planning and management system at domestic enterprises.The relevance of this article is due to the fact that in order to maintain the existence of competition in the market, all organizations must make changes to their business activities from time to time.The scientific novelty of the research is the presentation of ideas for strategic planning of the enterprise.The object and subject of the study are various aspects, such as: crisis prevention and ensuring the sustainable position of the enterprise. The solution of these aspects is possible with the help of a system of anti-crisis measures. Anti-crisis management of enterprises, problems of a theoretical and methodological nature, issues arising in practice during the period of strengthening the economy.The article identifies and evaluates the obstacles of the strategy in domestic enterprises. The ability to find the right approach to the development of information support, planning and management systems.

Corporate crisis management from a strategic operations perspective: the importance and impact of information management

Corporate crisis management is important and influential from a strategic operations perspective, and information management plays a key role in crisis management and is critical to the success and sustainability of a company. This study aims to explore the importance of information management in corporate crisis management from a strategic operations perspective and its impact on companies. Firstly, this paper provides an introduction to crisis management, focusing on the dynamic process of crisis development, including the prevention, identification, handling, and aftermath of crises. At the same time, this paper provides an in-depth introduction to the importance and key elements of corporate crisis information management. In the section on information management, this paper compares the key elements of data collection and analysis, information dissemination and communication, and decision support, and introduces the challenges faced by contemporary enterprise crisis information management. Finally, this paper proposes an early warning model for enterprise crisis information management based on theories related to data analysis. The early warning model is built from three aspects: users, data, and applications, and the indicators of enterprise crisis pressure table are obtained, through which the possibility of an enterprise crisis and the impact value of the crisis on the enterprise can be seen more subjectively and corresponding measures can be taken.

Countermeasures of Hotel Industry for Tourism Crisis Management Under the Influence of Epidemic Situation

On a global scale, the epidemic has had a great impact on tourism, and the hotel industry, as a key component of tourism, has also been seriously affected. The purpose of this paper is to study the impact of the epidemic on the hotel industry and put forward coping strategies to help the hotel industry effectively cope with the tourism crisis. First of all, the epidemic has led to a sharp decline in tourism, a sharp drop in the occupancy rate of the hotel industry and a sharp drop in income. In order to meet this challenge, the hotel industry needs to adopt the strategy of diversified income sources and reduce its dependence on the traditional tourism market. Secondly, the hotel industry should formulate more flexible cancellation policies to meet customer needs. Third, the hotel industry should strengthen cleaning and hygiene measures to ensure the health and safety of customers when they check in. This includes regular disinfection of guest rooms and public areas, provision of hand sanitizer, masks and other sanitary products. A transparent cleaning policy can improve the trust of customers. In addition, digital technology plays a key role in crisis management. Finally, staff training is the key link to deal with the crisis. This paper studies the coping strategies of crisis management in the hotel industry under the influence of epidemic situation, which is helpful for the hotel industry to tide over the crisis, maintain business sustainability and prepare for future uncertainty.

Lessons learned from behaviors of the employees in Iranian banks during the Covid-19 pandemic crisis: A phenomenological study

The aim of this research is to analyze the experiences of employees during the Covid-19 pandemic cri-sis and conceptualize the lessons learned to deal with similar crises in the future. To achieve this, a qualitative approach with a phenomenological strategy was conducted through semi-structured, in-depth interviews with 16 front-line employees of Bank Melli, the largest state bank in Iran. The study found that employee behavior plays a critical role in crisis management, with functional behaviors such as preventive measures, stress management, and sharing valid information being essential. Dysfunctional behaviors such as resistance to change and inconsistent behaviors were also identified. The prevention of infection and stress management were identified as key behaviors to cope with the crisis, while media literacy and acceptance of change were crucial for correct information analysis and crisis management. Overall, the study highlights the challenges faced by employees during the Covid-19 crisis and provides valuable lessons from a behavioral perspective for managers in the banking industry to manage disruptions caused by current and future pandemics. The study emphasizes the importance of learning from the lessons of the Covid-19 crisis to reduce negative effects on physical and mental health.

ANTI-CRISIS MANAGEMENT AS A BASIS FOR THE FORMATION OF A FINANCIAL MECHANISM FOR THE SUSTAINABLE DEVELOPMENT OF AGRICULTURAL BUSINESS

Crisis management is an important tool for managing modern agricultural businesses, especially in the face of uncertainty and changes in the market. This article examines the role of crisis management as a key element in the formation of a financial mechanism for the sustainable development of the agricultural sector. It analyses the main aspects of crisis management in agricultural business and its impact on the formation of a sustainable financial mechanism. The relationship between crisis management and sustainable development of the agrarian sector is studied. The possibilities of using the principles of crisis management to improve the financial stability and competitiveness of agricultural enterprises are determined. As a result, the article emphasizes the importance of crisis management as a key factor in the formation of a sustainable financial mechanism for achieving sustainable development of agricultural businesses. As follows, the scientific novelty in the article lies in several key aspects: integration of crisis management and sustainable development; application of crisis management principles to agriculture; emphasis on financial mechanisms: the article focuses on the financial aspect of crisis management and sustainable development in agriculture. Thus, the scientific novelty of the article lies in its innovative approach to integrating crisis management principles into the agricultural context, emphasizing the financial mechanism involved in the pursuit of sustainable development in the agricultural sector. The results of the study can be useful for agricultural entrepreneurs, managers, academics, and regulators to improve management strategies and increase the sustainability of the agricultural sector.

Building digital resilience against crises: The case of Taiwan's COVID‐19 pandemic management

AbstractDigital technologies are playing an increasingly central role in crisis management. Despite concerted efforts by information systems (IS) scholars to explore the capabilities of digital technologies to foster resilience against crises, very few have investigated the dynamics of building digital resilience in turbulent times. This study, drawing upon the resource orchestration view (ROV) and through an empirical investigation of Taiwan's COVID‐19 pandemic management, unpacked the black box process of governments leading heterogeneous societal entities to promote resource orchestration actions for the development of digital resilience. The research findings revealed four patterns of digital resource orchestrations—dual‐purposing existing IS, balancing data exploitation, enacting online co‐production, and augmenting social network effects—that led to rapid and effective pandemic crisis management in Taiwan. We incorporated our findings into a research model of digital resilience in the making, thereby providing a mechanism for building digital resilience at a societal level. The research outcomes foreground temporal and societal aspects of digital resilience that contribute to the literature by adding new insights to the currently limited research on the operational process of building digital resilience.

How a Vibrant Board™ Manages Crisis

Dr. Linda Henman, The Decision Catalyst®, is the author of nine books, including the newly released The Vibrant Board. For more than 40 years she has helped executives and boards accelerate growth by making decisions they can't afford to get wrong. In this article, Dr. Henman explores the board's role in crisis management.