Corporate crisis management from a strategic operations perspective: the importance and impact of information management

Abstract

Corporate crisis management is important and influential from a strategic operations perspective, and information management plays a key role in crisis management and is critical to the success and sustainability of a company. This study aims to explore the importance of information management in corporate crisis management from a strategic operations perspective and its impact on companies. Firstly, this paper provides an introduction to crisis management, focusing on the dynamic process of crisis development, including the prevention, identification, handling, and aftermath of crises. At the same time, this paper provides an in-depth introduction to the importance and key elements of corporate crisis information management. In the section on information management, this paper compares the key elements of data collection and analysis, information dissemination and communication, and decision support, and introduces the challenges faced by contemporary enterprise crisis information management. Finally, this paper proposes an early warning model for enterprise crisis information management based on theories related to data analysis. The early warning model is built from three aspects: users, data, and applications, and the indicators of enterprise crisis pressure table are obtained, through which the possibility of an enterprise crisis and the impact value of the crisis on the enterprise can be seen more subjectively and corresponding measures can be taken.