Quality Management In Organizations Research Articles

Organizational factors, quality performance and competitive advantage of village-owned enterprise in Indonesia

PurposeThis research objective is to (1) examine the effect of organizational factors on quality performance, (2) examine the effect of quality performance on competitive advantage and (3) examine the mediating role of quality performance between organizational factors and competitive advantage.Design/methodology/approachThe research sample includes 140 employees in the Windusari village-owned enterprise, in Magelang, Indonesia. Data are collected using 5-Likert scale questionnaires which follow Ferdousi et al. (2019). The dependent variable is a competitive advantage. The Independent variable is organizational factors which are top management support, employee empowerment, employee involvement, reward and recognition, training and customer focus. The mediating variable is quality performance. Data analysis uses path analysis provided by structural equation modeling.FindingsBased on path analysis, organizational factors have a positive effect on quality performance, quality performance has a positive effect on competitive advantage and quality performance mediates the effect of organizational factors on competitive advantage. The results confirm the concept of quality management where continuous improvement of products and services can meet customer expectations and bring the organization to a better position in the industry to face other competitors.Originality/valueThis research extends the previous studies of the relationship between organizational factors and organizational outcomes by considering the effectiveness of the organizational process. This research also contributes to giving new evidence about the relationship between organizational factors, quality management and competitive advantage in the village-owned enterprise in Magelang, Indonesia. This research also contributes to updating the literature on the theory of quality management.

The characteristics of leadership and their effectiveness in quality management in healthcare - A systematic literature review and a content analysis.

Effective quality leadership is identified as a critical factor for organisational success. Leadership style has an important role in the implementation of quality management. This systematic review describes the characteristics of leadership in quality management in healthcare, and analyses their association with successful or unsuccessful quality management by using content analysis. Papers published in peer-reviewed journals between 2011 and June 2023 were selected by exploring the Abi/Inform, Business Source Complete, Cinahl, Pubmed and Web of Science electronic databases. Altogether 3014 records were found. PRISMA-protocol was used for selection of studies. 12 original and three review articles were included. Six leadership characteristics were identified that were linked to successful or unsuccessful implementation of quality management. The six categories were strategic, knowledge-oriented, value-based, supportive, participatory and communicative leadership. Supercategories and subcategories of successful and unsuccessful implementation are described. The results can be used to identify the leadership characteristics that promote successful quality management in healthcare organisations. In education for leaders and managers, attention should be in the characteristics and style of leadership and their impact on the effectiveness of quality management.

Improving Quality and Operational Performance of Service Organizations: An Empirical Analysis Using Repeated Cross-Sectional Data of U.S. Firms

Research in quality management has provided new insights and directions on how to incorporate quality principles into organizational, operational, and policy decisions. However, most research into quality management has focused on manufacturing firms, which differ from service organizations in their structural and organizational characteristics, thus limiting the value of the findings for service organizations and highlighting the need for further research to assess quality practices in service organizations. In addition, whether quality management practices can provide sustainable quality results for service organizations is overlooked in the literature, primarily due to the lack of availability of reliable and valid data. This had led to inconsistent research findings, which limits theory development and managerial relevance of quality management for service organizations. Building upon the contingency theory of quality management, we examine the determinants of quality results in service organizations and determine the magnitude of the impacts of quality excellence programs on customer satisfaction and operational results in service organizations on a more detailed level. We use repeated cross-sectional data of 16 years from the Baldrige Quality Award program. The results show that information, analysis, and knowledge management is a significant predictor of quality and operational results, and management of process quality and human resource (HR) management significantly influence customer focus and satisfaction, controlling for the firms’ year. We also find that HR management has the strongest impact on customer focus and satisfaction in service organizations, followed by the management of process quality. In addition, the quality and operational improvements resulting from quality management implementation diminish over time in service enterprises. This article provides insights for service organizations and policymakers to enhance service quality and operational performance in service organizations.

Relating the strategic role of technology orientation in organizational TQM performance

The importance of incorporating cutting-edge technological strategies to support business ecosystem development is growing across industries. By examining the relationship between organisational Total Quality Management (TQM) performance and the indicators of technology orientation, this study aims to fill the knowledge gap caused by insufficient empirical research on the characteristics of technology orientation. This study evaluates a unique conceptual framework using survey data from 254 IT manufacturing companies in India, utilising a two-staged structural equation modelling and artificial neural network methodology. The study developed hypotheses on TQM organisational performance through the literature on technology orientation to determine the correlations between these indicators. The findings highlight how enterprises that commit to adopting new technologies can enhance technological innovation to become more resourceful and creative and increase organisational TQM performance. The sensitivity analysis results showed that technology adoption significantly impacts organisational TQM performance. The novelty of this study contributes to the literature on organisation TQM performance by providing a deeper understanding of relevant technology orientation indicators and how organisations should use them to achieve superior performance. The results show that technology acceptance strategy, capability, infrastructure, innovation, and adoption benefit organisational TQM performance.

Quality management in educational organizations: transformation of the environment and features of the formation of local quality management systems

Methods. Scientific results are obtained through the use of such methods as description, abstraction and induction. With the help of the method of description, aspects of the evolution of quality management in the educational organization were revealed, in particular, attention was focused on the experience of higher education institutions in Poland, the Czech Republic, and Germany. With the help of the abstraction method, certain aspects of quality management in higher education institutions of Ukraine were singled out and a list of actions was proposed that will contribute to the optimization of certain processes within the framework of ISO 9001:2015. When applying the induction method, the authors made conclusions regarding the possibilities of significant optimization and improvement of the quality management system in higher education institutions of Ukraine. Results. The article investigates and analyzes the features and aspects of the functioning of the quality management system in institutions of higher education, proposes certain elements for implementation in the system of higher education that will contribute to the optimization and improvement of the functioning of processes within the framework of ISO 9001:2015. Novelty. This study revealed and demonstrated that within the framework of the higher education system of Ukraine there are certain characteristics that in one way or another negatively affect the functioning of the educational processes of higher education institutions of Ukraine. Therefore, we have created and proposed methods that can improve and optimize processes in higher education institutions. Practical value. This study can be important and useful for the management of higher education institutions in building an effective quality management system in higher education institutions, which can lead to higher education standards and, as a result, satisfaction of all interested parties.

Analysis of Device-to-Device Communication in IoT System

Peer-to-Peer communication is based on an important feature of communication which is Device-to-Device (D2D) communication. IoT is a computational device that is equipped with accurate identifiers and the capacity to speak data across a network without the assistance of a human. D2D communication is referred to as “Direct verbal exchange among the taking part gadgets without the use of the centralized infrastructure”. This research study examines the advantages and barriers of D2D communication as a means of meeting the IoT's requirements. Many companies and quality management organizations have demonstrated a strong interest in implementing the D2D approach in wireless networks. The thought of working without the necessary control of centralized supervision and making Wi-Fi networks wider as well as energy saving can be made possible with D2D communication in IoT. These devices' technical limitations and the connection's support limitations provide an upward push to numerous problems that must be addressed. Some of the IoT studies Electricity production, connectivity, security, scenario technologies, and so forth are all issues. We cognizance’s on troubles that in the IoT there is an influence in D2D communication surroundings. We also discovered some important stumbling blocks to the success of smart D2D speech communication in the Internet of Things. We talked about how to deal with these difficult situations. This research explains the idea of a tool to tool verbal exchange and IoT system and defines its predominant techniques and applications imparting a subsequent era therefore as procedure strategy to the demanding situations. To boost research and development in the domains IoT problems have been studied. Every cited research work's contribution and limitations are discussed as well as any potential problem statement and open rely.

Employee Survey Identifying Threats and Motivating Factors in the Implementation of ISO 9001 in the Kuwait Oil and Gas Sector

Enterprise standards for business processes such as ISO 9001:2015 are used worldwide in the energy sector. Use of these standards improves business processes and improves organizational quality management. There are however trade-offs to implementation in the form of organizational disruption, startup costs, and institutional resistance to change. Increasing quality management enables improved response to disruptions. Accelerating the implementation of these standards requires employee engagement to identify the benefits to agility and barriers so they can be overcome. Given the scale and regularity of disruptions to the energy sector in past decades, it is urgent that these practices be applied in the industry at a supply chain scale, which will make it an appropriate example to survey employees within the petroleum industry. This example is focused on evaluating the risks and opportunities for the implementation of ISO standards in the oil and gas industries. An employee survey is used as the basis for these evaluations. Based on hypothesis testing, results indicate that lack of motivation among employees to follow the standards and lack of adequate training contribute the most to the risks. Additionally, several opportunities seem to contribute to the reduction of these risks, per the survey takers’ opinions. In a first step, the various factors are compared and studied from the perspective of employees. A survey of employees is prepared from the literature and a pilot study. The results in part illustrate how particular oil and gas companies are pursuing ISO certifications. The survey helps in identifying risks and preparing a roadmap of the processes that can be used by industries and organizations to improve quality practices. This paper should be of wide interest to industries and organizations that are implementing ISO 9001:2015 and other enterprise standards in the energy sector.

Pengaruh Budaya Organisasi dan Komunikasi Interpersonal Guru terhadap Manajemen Mutu Sekolah Taman Kanak-Kanak

School quality improvement management is a quality improvement method that is based on the school itself, applying a set of techniques, based on the availability of quantitative and qualitative data, and empowering all components of the school to continuously improve the capacity and organizational ability of the school to meet the needs of students and the community. This study aims to determine the influence of organizational culture and teacher interpersonal communication on the quality management of Kindergarten schools in the Tangerang District. This study uses a descriptive quantitative approach. The variables in this study are Organizational Culture, Interpersonal Communication and Quality Management. The population in this study were 222 teachers in the Tangerang District from 37 Kindergartens. Sampling used a random sampling technique and obtained a sample of 143 teachers and 30 teachers as a trial. Data collection is done by questionnaire. Validity test using product moment correlation and reliability using alpha cronbach. The results of the study obtained the following conclusions: 1) There is a positive and significant influence of Organizational Culture on the Quality Management of Kindergarten Schools in Tangerang District, Tangerang City, with an r count value of 0.559, β value = 0.580 and t value = 8.001 with a smaller significant value of 0.000 from 0.05. 2) There is a positive and significant influence of Interpersonal Communication on the Quality Management of Kindergarten Schools in Tangerang District, Tangerang City, with a t-value of 11.822 with a significant value of 0.000 which is less than 0.05, the value of r = 0.706 and β = 0.706. 3) There is a positive and significant influence of Organizational Culture on Interpersonal Communication of Kindergarten Teachers in Tangerang District, Tangerang City, with a t-value of 6.045 with a significant value of 0.000 which is less than 0.05, the value of r and β = 0.454

Investigating the Key Factors Influencing the Process Innovation Capability in Organizations: Evidence from the Republic of Serbia

Research exploring quality management, knowledge management, and innovations in organizations has received significant attention from academics worldwide, providing different insights. Innovation has been widely seen as an essential organizational performance driver. This study aims to accentuate the importance of quality management and knowledge management and their direct, mediating, and total effect on an organization’s process innovations. The double-reflective second-order construct model was analyzed following the most recent methodology guidelines. Eventually, partial least squares structural equation modeling (PLS-SEM) was used to test the research hypotheses and investigate the relations between the latent factors. The results from 264 Serbian companies that implemented ISO 9001 standard point to quality management’s direct effect on process innovations and knowledge management’s mediating effect on process innovation.

The Sustainability of TQM in an Innovative Environment: The Quality of Virtual Organization

This research study looks at application and sustainability of Total Quality Management in virtual organizations based on the ever-increasing number of virtual organizations in United Arab Emirates and internationally. TQM has been successfully implemented to enhance performance, profitability and sustainability of the traditional brick-and-mortar organizations. But can this implementation be replicated successfully in virtual workplaces:
 This research reports have a background on the development of TQM and its relevance to both the brick-and-mortar as well as the virtual organizations. It lays down the objectives and hypotheses of the study. The hypotheses include determining how virtual organizations can improve and sustain performance and quality, establishing the TQM approach needed in virtual organization and determining how to measure the quality of the products and services of the virtual organization.
 Further, the study reviews literature regarding TQM, organizational performance and virtual workplaces. It traces the genesis of the virtual organization in mid-1980s and its development to today, with a focus on the advantages and disadvantages. The research method is laid out.
 Finally, the research report discusses the findings, making recommendations on how to ensure sustainability of TQM in virtual workplaces. There is a list of references at the end.

Sustainability in Small and Medium Enterprises, Sustainable Development in the Slovak Republic, and Sustainability and Quality Management in Small and Medium Enterprises

In this paper, we deal with several areas, one of which is the current and important topic of sustainability. We focus on the defined area of sustainability in society and in companies. Sustainability is also a very important requirement for businesses today, including small- and medium-sized enterprises. Based on two hypotheses established by us, we identified, analyzed, and evaluated research carried out in the past in the Slovak Republic and in small- and medium-sized Slovak enterprises in the field of sustainability. The second important area that we deal with in our article is the quality of the products. Product quality is considered a necessity on the market today, a matter of course in today’s global market economy since it is one of the decisive parameters of the product. At the same time, quality management is only a means to an end, and that goal is a quality product for a customer who meets his requirements. Additionally, a quality product must also meet the requirements of other stakeholders, such as legislation. Practical and functional application of quality management in practice, companies, and organizations are implemented according to certain basic proven approaches, principles, standards, principles, and methods. Small- and medium-sized enterprises are a key part of every national economy; they form the national economic “backbone”. Due to their importance, they still need to be paid attention to, so we focus on these types of enterprises on several topics.

Quality management in organizations within the framework of standardized management systems

The article focuses on the area of quality management in organizations within standardized management systems. The aim of the research was to identify and assess the effectiveness of standardized quality management systems in organizations in Central Pomerania using a logistic regression model. The source of data were the results of 2 surveys conducted among 1623 business entities of the Central Pomeranian region in Poland. The obtained results prove that the standardized management systems functioning in organizations are effective, which increases the likelihood of effective quality management in all areas of the activities of the surveyed organizations.

THE USE OF THE EXCELLENCE EFQM MODEL IN THE HEALTHCARE SECTOR

As the healthcare sector is under growing pressure to enhance patient outcomes and reduce costs, quality management systems are becoming increasingly essential to ensure high-quality care and efficient operations. The EFQM (European Foundation for Quality Management) model serves as a framework for assessing an organization's quality management system. This paper provides an overview of the implementation of EFQM in the healthcare sector based on the literature analysis. Findings revealed that the EFQM model is unsuitable for the hospital sector and needs to be customized before it can be used for practical application. In addition, the EFQM model can also be integrated into local, national, or international country-specific models. However, regarding the model's application sector, the EFQM model can be applied to any specialty (emergencies, medical services, primary care services, intensive care services, and so on). To the best of our knowledge, the proposed study is the first that sheds light on the importance of the integration and customization of the EFQM model when it is used in the healthcare sector by various case studies in the literature.

Total Quality Management in Production and Service Organizations

Total Quality Management in Production and Service Organizations

Process management as a basis for improving the activities of the river port

The relevance of the study is related to the assessment of the benefits of implementing an organization's quality management system based on the use of a process approach. The study considers the stages of process management - planning, provision, implementation, improvement. The article presents the results of the analysis of the requirements of standards in the field of quality management in terms of the implementation of the process approach, systematizes data on the elements of the process approach and their parameters, shows the features of documenting the process, identifies the main directions for improving the management system, taking into account the requirements of individual standards. On the example of a river port, the main theoretical aspects of introducing a process approach into the activities of a water transport organization are evaluated. It also offers practical ways to develop individual elements of the quality management system of the river port. The results of the study allow us to conclude that it is possible to improve activities and ensure the growth of consumer satisfaction on the basis of continuous total management of a set of interrelated processes of the river port.

Do quality and business excellence models improve quality and operational results in educational organizations? A repeated cross-sectional analysis

Improving quality and operational practices in education organizations and developing a culture of continuous improvement are crucial yet challenging endeavors because of the complex nature of education organizations. While quality management practices can clearly improve the quality of these organizations in several aspects, empirical research for quality management in educational organizations is sparse because of the lack of suitable frameworks for assessing quality. In this paper, we present the first large-scale empirical study of implementing quality management practices in educational organizations in the United States. It is based on seven years of objective data for quality assessments by external professional reviewers as part of the U.S. government’s Malcolm Baldrige National Quality Award (MBNQA) program. Our findings provide empirical evidence for the reliability and robustness of the Baldrige model as an effective quality assessment for educational organizations. Controlling for the applicant’s year, our findings show that Information and knowledge management is a key influencer and predictor of Customer satisfaction and focus, and Management of process quality is a key influencer and predictor of Quality and operations results. This study also provides effective insight and recommendations for how to improve quality systems and achieve business excellence in educational organizations using the Baldrige model. The findings will therefore help managers and administrators to make informed decisions about key factors that impact quality in educational organizations.

Lecturer’s View on Higher Education Performance: A Study at Public Universities in Indonesia

This study aims to describe the performance of higher education organizations based on the views or assessments by lecturers. This research design is in the form of a survey, with research samples coming from five universities in Bangka Belitung, Indonesia. Samples were taken randomly with a total of 155 lecturers. The research results are based on five main dimensions, namely; human resources effectiveness and efficiency (mean= 3.2821/ moderate category), focus on process (mean= 3.0527/ moderate category), structural transformation (mean= 3.3206/ moderate category), teamwork (mean= 3.1811/ moderate category), and organizational strategy (mean= 3.3237/ moderate category). The results suggested to improve lecturers’ performance by strengthening aspects such as organizational leadership, organizational commitment, organizational culture, and organizational quality management.

Evaluation of Total Quality Management in Turkish Pharmaceutical Companies: A Case Study

Corporate sustainability is one of the most challenging issues in superior organizations, and is always one of the main concerns of top managers. The importance of quality management in organizations—especially as total quality management—is considered to be one of the most important indicators of sustainability. We cannot achieve sustainability and its important sub-parameters—including economic and social sustainability—by merely employing the value of knowledge creation and knowledge sharing, without also focusing on customers, leadership, and process management. We designed appropriate questionnaires to test this premise, and then distributed and collected them from various reputable pharmaceutical companies in Turkey. We recorded the opinions of managers, supervisors, and deputies of different departments at various organizational levels. To analyze the data, SPSS software—one of the well-known applications in this field—was used. The new regular economy introduces new requirements for newly built public universities or pharmaceutical companies; therefore, their transformation and development are imminent. For example, colleges should comply with the new requirements of economic and social transformation for higher education, innovate their talent training models, and cultivate higher ideological standards and morality while instilling strong practical ability in their graduates to serve society. The results of this study not only illustrate the positive effects of total quality management on firms’ sustainability, but also validate knowledge management and its sub-variables, including knowledge creation and sharing. In addition, they confirm the mediating role of sub-variables, including knowledge creation and knowledge sharing in companies, influencing the effects of total quality management on the sustainability of companies.

The Application of TQM in Kerala's Public and Private Manufacturing Organizations that Hold ISO 9000 Certification

It is beyond dispute that manufacturing organizations, both governmental and commercial, are economically significant in emerging countries. Regardless of their size and annual revenue, many manufacturing companies in Kerala, both in the public and private sectors, hold ISO 9000 certification. In this study, the use of Total Quality Management (TQM) in Kerala's public and commercial manufacturing organizations that have earned the ISO 9000 certification is examined. The quantity of ISO 9000 certified public and private manufacturing organizations in Kerala that practice quality circles is specified. The study makes an effort to assess any variations in TQM practice across Kerala's private and public sector ISO 9000 certified manufacturing organizations. An extensive literature review and expert interaction resulted in the identification of a conceptual framework for the TQM factors in Keralan industrial organizations. A valid and trustworthy survey was created to evaluate the level of TQM implementation in Kerala's public and private manufacturing organizations that hold ISO 9000 certifications. Thirty manufacturing organizations in Kerala's public and private sectors, each with 63 managers, were surveyed to acquire the primary data. SPSS was used for data analysis. The study validates the claim that Total Quality Management (TQM) is practiced in Kerala's private sector and private ISO 9000 certified manufacturing organizations indistinguishably from one another. The formulation of suggestions to enhance the application of Total Quality Management (TQM) in Kerala manufacturing organizations with ISO 9000 certification

Business-transactions and Accumulation of Economic Resources

Operational management implies not only production management but logistics, innovative management, transaction and quality management and other components of organization of business as well. Operational managers bear the responsibility that company should possess advanced production and organization methods, implement continued modernization and remain the leading positions. In order to beat the competitors, together with care on price and quality - the firm should try to implement an innovative technology and in such manner satisfy the customers` requirements in a better way. The Indicator of enterprise`s backwardness is relatively high cost price, low-grade production or both at a time, which presents the ineffective combination of resources. Division of costs into fixed and variable types are being performed according to the short-term periods. As for long-term periods, according them all the costs are variable. Short-time period is the time interval, during of which it is possible to increase the production capacity only by improvement of variable costs. If the part of resources applied in the manufacture are left unchanged and they are added with some other resource, then production volume might be increased in the beginning, but since then, whilst the optimal correlation of resources will be violated, the moment will rise, when an additional resources involved in production will gain ever less and less return. In such case, the law of decreased return (or the decreased marginal production capacity law) is active. The least is nothing more than a grow of variable expenses per production unit under the conditions of unchanged costs. Marginal return - means the surplus of production capacity, which is conditioned by application of additional unit of resource. Key words: business, marketing, agreement, transactions, enterprise, resources, production, operation, goods, automatization, firm, cost, raw materials, materials, calculation.