Quality Management In Companies Research Articles

Penerapan Metode Balanced Scorecard Untuk Menilai Kinerja Perusahaan Pada PT Teknindo Geosistem Unggul

This study aims to evaluate the performance of PT Teknindo Geosistem Unggul using the Balanced Scorecard method. Data sources consist of financial statements, number of employees, and secondary data from observations, documentation, and interviews. The results showed that the performance condition of PT Teknindo Geosistem Unggul if measured using a balanced scorecard on a financial perspective included in unhealthy conditions, on a customer perspective the results showed that overall, the level of customer satisfaction can be considered good, performance on the internal business perspective is in very good condition with new innovations and the company's quality management system including maintenance requests and improvements in after-sales service, The growth and learning perspective can be said to be in quite good condition which shows the results of a decrease in employee retention and an increase in employee productivity even though it had decreased in the previous year.

Design thinking and egg processing units: a different proposal for a checklist for facilities and equipment maintenance self-control program

Eggs quickly lose their quality if they are not in adequate conditions during handling, and adequate control of the entire production chain is essential, considering that the introduction of contaminants can occur at any stage of production. The Self-Control Programs (PACs) aims to guarantee the hygienic-sanitary quality of products and the steps of the program include the description, implementation, monitoring, and verification, being considered fundamental in the quality management in companies that produce food of animal origin in Brazil. The checklist for maintenance of facilities and equipment proposed in this study was developed by a multidisciplinary team covering egg processing units with a production of up to 3,600 units/day. The design thinking methodology was used in this context to facilitate the search for better ideas through discussions that could develop creative thoughts in an empathic and user-centered way. The proposed list collaborated as a quality measurement instrument with simple language and applicable to the small producer. It reinforced the need to meet the prerequisites for the proper functioning of the PAC, serving as a stimulus for the search for knowledge of the quality culture, through the constant observation of the paradigm required by regulatory agencies.

Analysis of the Effect of Total Quality Management Implementation on Company Managerial Performance (Case Study: PT. X)

Optimization of the company's management quality performance is dependent on the accuracy of choosing the business strategy applied to the company. if improving the quality management of company only focuses on one aspect, then competitive advantage is very difficult to achieve. Total Quality Management (TQM) is one of the concepts of quality management improvement that considers all aspects of improving company performance. Therefore, this study aims to determine the implementation of TQM on managerial performance at PT. X. This company is the largest company in Eastern Indonesia, located in Makassar City and is engaged in the production of wheat flour. This study uses 3 of the 10 principles that exist in the TQM concept is customer focus, obsession with quality, education and training. The number of samples used as many as 120 respondents. The analytical method of this research uses a structural equation modeling (SEM) approach. The results showed that the implementation of Total Quality Management which describes the variables focused on customers, obsession with quality, education and training has an insignificant positive effect on managerial performance at PT. X. In addition, there is a direct effect of each TQM variable on the managerial performance variable

Determinants of quality and food safety systems adoption in the agri-food sector

PurposeIn order to meet the increasingly demanding needs of international markets, quality and food safety systems have become widespread among companies in the agri-food sector. This has led to a transformation of the agri-food sector that has also been detrimental for companies seeking to adopt such standards. Therefore, the aim of this paper is to define the determining factors that affect the process of adopting quality and food safety standards in agri–food companies, from the implementation of standards in company quality management systems to the process of certification of these standards.Design/methodology/approachTo this end, a literature review is carried out in which the motivations, benefits, barriers and contingency factors are identified, analyzing and delimiting the scope and contribution of each of them to the company’s quality management.FindingsThe results show that the most important benefits and motivations are access to new markets and compliance with legislation, while the most important barrier is the high cost of adopting QFS systems within the company. Finally, the most relevant contingency factor when adopting these systems is the size of the company. Furthermore, the analysis shows that the results are closely interrelated. In conclusion, the consideration of the determinants identified in the paper contributes to a better implementation of agri-food quality and safety standards by companies.Originality/valueThis paper combines an analysis of the determining factors for the adoption of quality systems in the agri-food industry with the identification of contingency factors that, despite their importance throughout the process, are scarcely analysed in the rest of the literature. Finally, the work points out future lines of research that are still underexplored, such as the relationship between quality assurance and financial development; the role of contingency factors in the process of adopting these systems and the analysis of HACCP systems in the agri-food sector.

Light for a Potentially Cloudy Situation: Approach to Validating Cloud Computing Tools

Light for a Potentially Cloudy Situation: Approach to Validating Cloud Computing Tools

Socio-Economic Aspects of Innovation in Improvement of the Company Quality Management System

The conceptual foundations of socio-economic aspects of the consequences of the introduction of innovations in the improvement of the quality management system at the enterprise are investigated. The application of a specific methodology for improving the system of quality management standards in modern conditions is proposed to increase both the efficiency of the enterprise as a whole and to form specific differences from other enterprises and organizations.

Analisis Penerapan Sistem Manajemen Mutu ISO 9001:2015 pada Industri Kecil Menengah Bidang Engineering

Perusahaan Industri Kecil Menengah (IKM) untuk melakukan peningkatan usahanya dengan berbagai upaya agar terjadi peningkatan produktifitasnya. Upaya untuk peningkatan produktifitasnya melalui pengembangan dan penerapan system manajemen kualitas pada perusahaan. Sistem manajemen kualitas yang diterapkan adalah ISO 9001:2015 yang merupakan standar sistem manajemen kualitas internasional pada IKM di bidang engineering di Karawang. Namun, dalam penerapannya masih banyak karyawan dan tingkat manajerial masih belum banyak mengenal dan memahami, apalagi manfaat serta penerapannya. IKM bidang engineering pengelolaan manajemen lebih sederhana, namun karena persaingan kualitas produk dan harga serta permintaan job order sehingga masih belum serius untuk melakukan penerapannya. Keberlangsungan bisnis IKM sangat ditentukan pelanggan agar menjaga kualitas produknya sesuai memenuhi persyaratan dan audit vendor secara berkala. Metode pengumpulan data dilakukan dengan cara pengamatan, wawancara, diskusi dan penyebaran kuesioner. Penyebaran kesioner pada 5 orang tingkat manajerial untuk 20 perusahaan IKM yang ditunjuk secara acak. Dari hasil penelitiannya bahwa dokumen standar Sistem Manajemen kualitas ISO 9001 pada IKM Bidang Engineering terdapat 8 perusahaan IKM yang sudah memiliki sertiffikat ISO 9001 dan 12 perusahaan IKM yang tidak memiliki sertifikat ISO 9001. Hasil analisis bahwa yang memiliki sertifikat ISO 9001 dan belum memiliki sertifikat ISO 9001 tersebut bahwa pada umumnya kebutuhan dasar seperti dokumen manajemen, simbol-simbol, persyaratan pemenuhan dan lain-lain sudah melakukan penerapannya secara rata-rata mencapai 59%, ini menunjukkan bahwa IKM bidang engineering sudah peduli pentingnya penerapan ISO 9001:2015. Dan sisanya belum melakukan penerapannya secara rata-rata sebesar 41%. Hasil penelitian ini menunjukkan bahwa pentingnya sertifikasi ISO 9001 pada IKM bidang Engineering masih sangat kurang. Upaya yang dilakukannya adalah setiap perusahaan diperlukan person in charge di bidang system manajemen kualitas perusahaan dan memiliki program kegiatan secra rutin dan pemantauan secara periodik.

“A COMPARATIVE STUDY OF FINANCIAL ANALYSIS OF CADILA AND TORRENT PHARMACUTICALS IN GUJRAT STATE”

Estimation of any company real worth is made by the earnings which depend on investments, quality goods, competitiveness, expertise, quality management of company, profitability, capital structure and dividend policy, corporate social responsibilities. For investing in any company many people use a comparative analysis or financial performances of last data to make their buy or sell decisions. We do this because we need to examine a current market price is fair or not. Investor should analyse management, product, strategy, economy, financial status and other information will help to choose that invest or not. Here attempt madeto analyze the comparative analysis through analysis of financial performance of 2 pharmaceutical companies by using a ratio analysis.

Perancangan Prosedur Berbasis Manajemen Risiko pada Sistem Manajemen Mutu ISO 9001:2015 di PT XYZ

<p><em>Standards that generally must be owned by companies in order to achieve a good management system are ISO 9001 international standards, these standards govern the company's quality management system. PT XYZ is a printing company, this company has obtained the ISO 9001 certification version in 2008. However, there are the latest developments where in September 2015, ISO issued the latest revised standard so that the ISO 9001: 2008 standard is no longer valid. Therefore, PT XYZ is obliged to migrate or change its standards following the latest revised standard requirements, namely ISO 9001:2015 no later than 2018. The method of risk management analysis is carried out by entering identified risks into the risk management form. Furthermore, the risk of failure and its effect is determined by two factors, namely: the magnitude of the impact if a failure occurs, the second is the probability and frequency of failure. After the classification is carried out, the weighting calculation is performed for all identified risks (risk assessment). Identified risks and their weights are entered into the risk register according to priority, where the risk with the highest weight is placed in the top position.</em><em> Based on the results of high-risk research (H), namely the production process inspection process and the final inspection QC process. For medium risks, there are 3, namely the process of making COAs, the Incoming Material Inspection process, and the process of handling complaints.</em></p>

Cleaner Production Quality Regulation Strategy of Pharmaceutical with Collusive Behavior and Patient Feedback

The quality of pharmaceuticals has always been a hot issue in the world, and it involves public health, economic development of countries, social stability, and national security. Cleaner production is a prerequisite for ensuring the quality of medicines. However, the various types of counterfeit pharmaceuticals and fake vaccines exposed in the recent years have revealed many problems, such as lacking government regulation, loose quality management of companies, illegal profit of medical service agencies, and failure of patient complaints. This paper’s two innovations are as follows: first, it not only considers the collusion between pharmaceutical companies and medical service agencies, but also introduces patient feedback to study drug quality regulation strategies from a microperspective; second, this paper constructs a tripartite evolutionary game model involving cleaner production pharmaceutical companies, medical service agencies, and the governments to analyze the evolutionary stability using the Lyapunov first rule. The results of the research show that, first, improvement of patient complaint rates can effectively curb collusive behavior and promote the stable improvement of cleaner production drug quality; second, the governments must impose sufficient fines on pharmaceutical companies to avoid a stable strategic combination of collusion; third, enhancing patient feedback can speed up the evolution of the stable choice of legitimate strategies by pharmaceutical companies and the medical service agencies; finally, the government reducing the strict regulation costs can increase the strict regulation rate employed in the evolution process and slow down the pace of evolution to loose regulation. In addition, the simulation analysis was carried out using Matlab 2017b, which verified the validity of the model and proved the practical meaning of countermeasures and suggestions for improving government quality regulation.

Kajian Peningkatan Mutu Sayuran pada CV. Sun Farm Kabupaten Cianjur

CV. Sun Farm is a vegetable distributor company in Cianjur, West Java. Nowadays the company faces the problems in the form of vegetable damage. The purpose of this study are to assess the implementation of vegetable quality management, to identify the causes of vegetable damage, and to recommend the strategies to improve the vegetables quality. The research method used Pareto Diagram to calculate the biggest losses that occur in vegetables, Fish Bone Diagram to determine the causes of vegetable quality problems and Analytical Hierarchy Process to formulate a strategy to improve the quality of vegetables, Implementation of quality management in companies is still simple, including leadership commitment to meet customer satisfaction. The vegetables that caused the highest losses were baby beans and horinso. Vegetable damage occurs due to human factors: the lack of rigorous employee work and employees who don't arrive on time. The strategy to maintain and improve the quality of vegetables is training for old employees and new employees.

APPLICATION OF GOOGLE SOLUTIONS FOR EVALUATION OF EFFICIENCY AND COST OF APPLICATION QUALITY AND FOOD SAFETY MANAGEMENT SYSTEM

This paper presents the results of research carried out in companies engaged in the production and distribution of bakery products, which relate to the advantages, disadvantages and costs of implementing the system for quality and food safety management. In focused companies, a quality and food safety management system has been applied, which, after development, has been certified by independent certification bodies. The methodology for collecting data using the Google questionnaire that was created and through which the data from the surveyed companies was obtained. The highest initial costs during the introduction of quality and food safety management systems relate to the elucidation of infrastructure deficiencies (66.6% of surveyed enterprises) and consulting services (33.3% of surveyed enterprises). A key advantage of establishing a company's quality management system is to improve document management and product quality improvement (4.55). The applied quality management systems and food safety systems offer companies numerous advantages, savings in business and represent a model by which applications and other companies can improve their own performance. Determining system efficiency methodologically using google questionnaires is a very simple and useful tool that can be used for similar research with minimal knowledge of online programming techniques.

Efficiency Of The Process Of Soybean Seed Production In Paraguay

The objective of this work was to evaluate the quality of the seeds produced in Caaguazú Department and to verify improvements in the production, packaging, storage and commercialization systems of the company. The work was carried out in the seed analysis laboratory of the company SEM-AGRO S.A.E., located in the district of Dr. Juan Eulogio Estigarribia, department of Caaguazú, Paraguay. The data were obtained through records implemented by the company's quality management system, which are performed in each company process, from the field to the commercialization. The percentage of planned and approved surface use for seeds is 64.7% in the harvests from 2010/11 to 2013/14. The average yield is 2,826 kg per hectare of seeds. The yield after conditioning is 1,870.5 kg per hectare of seeds, with 68% of use. The quality of the seed adds in the production of off-season in relation to the regular harvest. The sowing is concentrated in two cultivars and has less diversity of cultivars.

Evidence-based asset management applied to maintenance function control

PurposeEvery day a large volume of information is generated in the maintenance department relating to its business assets whose detailed analysis has a direct impact on the effectiveness of the company. Taking into account the aforementioned, it is necessary to develop and implement a set of indicators that allow a practical evaluation of the maintenance function in any firm. Therefore, the purpose of this paper is to evaluate the maintenance function through a thorough analysis of historical data of a biotechnology sector firm.Design/methodology/approachThe method used to evaluate the maintenance function of a Cuban company is based on the quantification of a set of indicators, represented graphically. The data processed in this paper were obtained through an informatics application, designed to computerize the maintenance function in the firm. This application is validated and is part of the company quality management system, which is audited every two years by the national regulatory authority CECMED (Centro para el Control Estatal de Medicamentos, Equipos y Dispositivos Médicos de Cuba, by its Spanish acronym), for issuing the certificates of sanitary license and good manufacturing practices.FindingsEvidence-based control alternatives were used to evaluate the adequacy of the maintenance function in a biotechnology company. The results demonstrate graphically the maintenance operations of the National Center for Scientific Research, production department, during a period from January 2013 to December 2017. Finally, based on the analysis, it was discovered that the performance of the maintenance department was inadequate and had poor effectiveness, and a new maintenance strategy was established to be followed for the next quinquennium.Originality/valueThe research proposal provides information on how to evaluate the proactive and reactive maintenance actions through graphical indicators. The results obtained together with traditional maintenance indicators such as availability, maintainability and reliability could be interesting to technicians or engineers who decide to evaluate directly the effectiveness of a maintenance department.

Self- assessment Performance Measurement in Construction Companies: An Application of the EFQM Excellence Model on Processes and Customer Stages

The EFQM Excellence Model was introduced in 1990s as a framework for assessing applications for The UK Excellence Award and it is the most widely-used Business Excellence Framework in Europe, with over 30,000 businesses using the Excellence Model to improve performance and increase their bottom-line.EFQM model focuses on the continuous development idea that all sectors can benefit from. EFQM model enables a company to highlight and develop its strengths in nine main areas for further development. In this study, nine of only 2 areas 1) process and 2) customer areas that are considered to be more effective on companies’ performance will be evaluated regarding a construction company in Turkey.As mentioned, this paper puts EFQM model into practice on a construction company. It is a functional company with an unstable environment. The company has a variable environmental circumstances all over Turkey due to its various construction areas in different cities; and the central office is in Ankara.The aim of this paper is to improve the quality of construction organizations by applying the EFQM excellence model and to show how EFQM model can be applied to advance companies. Furthermore, the paper provides analysis of current quality management trends on construction sector, and describes EFQM model structure to contribute the development of construction companies. This practice allows in a little while to appraise company quality management level and to describe opportunities for constant quality development.

Solid waste indicators and their implications for management practice

This study analyzed, through bibliometrics, state-of-the-art municipal solid waste indicators by consulting key articles on the subject from prominent authors and institutions. A content analysis was used to identify main indicators for municipal solid waste performance along with their corresponding sustainability dimensions and implications for the practice of its management. The environmental dimension is the most significant, followed by the economic and social dimensions, because it was found in more papers along time. Emphasis is given to the following indicators related to life cycle: energy indicators (also analyzed with emergy tools); landfill volume or percentage of waste sent to it; waste generation; and rates of composting, recycling, and incineration (may involve the rate of separation at the source). Indicators categorized by the economic dimension are primarily understood by their direct relation to the costs of municipal solid waste management systems, as implementation, maintenance, and operation. Concerning the social dimension, indicators are incipient and present in fewer studies. Among the indicators of this dimension, collection coverages and services (including quantity, types, and rates) are more frequently featured in publications. It is important to highlight that municipal solid waste indicators should be comparable across countries and cities and that international standards for quality management in companies must be established. These standards should be easy to interpret and apply and should include all dimensions of sustainability.

Performance of processes in quality management of companies providing services

Improving the quality of products, services and processes is currently very important for building the competitiveness of businesses on the markets. The aim of this paper was to propose a framework standardised model for measuring and evaluating processes’ performance in quality management for companies providing services. An empirical study in practice of Slovak businesses preceded the design of this model. The level of understanding and the use of methods and tools for measuring and evaluating processes’ performance in the area of quality were mapped through a questionnaire survey. This model reflects a run of single processes, activities and sequences that are necessary to be solved in the frame of implementation and improvement of quality in businesses providing services, through the use of appropriate methods and tools. It also captures the interaction of the customer in the process of service providing, the impact of customer on the quality of service and the evaluation of customers’ satisfaction. Keywords: Quality management, processes, performance, companies providing services, model

Herramientas y buenas prácticas para el aseguramiento de calidad de software con metodologías ágiles

La gestión de la calidad en aquellas empresas que se dedican al desarrollo de proyectos de software, ofrece una ventaja competitiva puesto que de esta forma aseguran que sus productos sean de calidad. Las metodologías ágiles surgen para aplicarse principalmente en proyectos cuya naturaleza sea cambiante o donde se hace necesario obtener pronto retorno de la inversión. Las organizaciones que optan por el cambio hacia las metodologías ágiles enfrentan retos como el aseguramiento de la calidad tanto del producto como del proyecto. Modelos como Capability Maturity Model Integration e ISO 25010, son conocidos y funcionan bien en entornos de desarrollo tradicionales. Para metodologías ágiles hay algunas propuestas menos populares, entre ellas se puede mencionar el Desarrollo Dirigido por Pruebas, la Integración Continua y la métrica Product Backlog Rating. Éstas, aunque en la literatura reportan buenos resultados, no están lo suficientemente documentadas para ser empleadas en cualquier proyecto ágil. Este trabajo hace un análisis sobre las propuestas que apuntan a mejorar la calidad en los productos realizados con metodologías ágiles, recopilando herramientas y buenas prácticas con los que se pretende diseñar una serie de recomendaciones en cuanto a gestión de calidad en los proyectos de software.

ASSESSMENT OF STEELMAKING PROCESS QUALITY BASED ON A SELECTED ENTERPRISE EXAMPLE

The article concerns the metallurgical enterprise conducted qualitative research. examined the company's Quality Management System. The paper presents an analysis of steelmaking process quality. This analysis was carried out based on selected quality assessment measures. Numbers of complaints, of production rejects and of off-heats were considered. The analysis showed that the majority of quality problems the company had in 2010. preventive actions and corrective decreased level of quality problems to about 1% in 2012. Test the company has appointed a quality objectives for 2013. The quality targets imply lower levels of complaints and of off-heats were considered. Level defective production in recent years has significantly narrowed, and is at an acceptable level.

Improvement Of Quality Management Level In Construction Company Using EFQM Model

The purpose of this contribution is to increase quality level of construction organization applying the EFQM (European Foundation for Quality Management) excellence model. It provides analysis of current quality management trends, defines EFQM model structure, criteria and possibilities of its introduction in construction companies. The purpose of this contribution is also proposal of electronic manual and automated system of evaluation the criteria and sub-criteria of EFQM model by company management and also by external auditors. Selected scientific methods of problem solution can be divided into two main groups: empirical and logic (scientific analysis and synthesis). Empirical methods are applied to an electronic survey that aimed to determine knowledge of the EFQM model and its use in practice among organizations operating in Slovakia. The logical method was utilized for the problem solving analysis and synthesis. Application of the methodology and manual enables in a short time to evaluate company quality management level and to identify opportunities for continually quality improvement in construction company. DOI 10.5592/otmcj.2014.1.5 Research paper Veronika Gasparikova