Improvement Of Quality Management Level In Construction Company Using EFQM Model

Abstract

The purpose of this contribution is to increase quality level of construction organization applying the EFQM (European Foundation for Quality Management) excellence model. It provides analysis of current quality management trends, defines EFQM model structure, criteria and possibilities of its introduction in construction companies. The purpose of this contribution is also proposal of electronic manual and automated system of evaluation the criteria and sub-criteria of EFQM model by company management and also by external auditors. Selected scientific methods of problem solution can be divided into two main groups: empirical and logic (scientific analysis and synthesis). Empirical methods are applied to an electronic survey that aimed to determine knowledge of the EFQM model and its use in practice among organizations operating in Slovakia. The logical method was utilized for the problem solving analysis and synthesis. Application of the methodology and manual enables in a short time to evaluate company quality management level and to identify opportunities for continually quality improvement in construction company. DOI 10.5592/otmcj.2014.1.5 Research paper Veronika Gasparikova