Impact of quality change management on civil engineering projects in India

Abstract

Abstract The elimination of non-conformance is one of the goals of quality management, which can be accomplished by effectively managing and supervising the project. The excellent quality results in increased production and reduced costs, contributing to a rise in the competitive edge. The present body of research has examined the effect of quality management on the performance of building projects in the Indian industry. Different researchers have strived to identify the factors that affect the performance of construction projects. A structured questionnaire was floated to different professionals in the industry, that is, architects, engineers, consultants, developers and researchers, and >152 valid responses were received. The questionnaire asked respondents to respond on a Likert scale of 1–5. The questionnaire asked about the impact of quality on different aspects of the construction project’s performance. Relative importance index (RII) are obtained to rank the elements in order of importance. According to the factor analysis results, three primary components account for 62% of the variance. The results show that the significant aspects of the project affected by quality are rate of rework, project performance, cost, safety, labour productivity and profitability with RII scores of 0.85, 0.82, 0.78, 0.76, 0.75 and 0.74, respectively.