Abstract
The article concerns the metallurgical enterprise conducted qualitative research. examined the company's Quality Management System. The paper presents an analysis of steelmaking process quality. This analysis was carried out based on selected quality assessment measures. Numbers of complaints, of production rejects and of off-heats were considered. The analysis showed that the majority of quality problems the company had in 2010. preventive actions and corrective decreased level of quality problems to about 1% in 2012. Test the company has appointed a quality objectives for 2013. The quality targets imply lower levels of complaints and of off-heats were considered. Level defective production in recent years has significantly narrowed, and is at an acceptable level.
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