Public Service System Research Articles

Implementation of the integrated public service information system application (SIPUT) to improve public service communication in the Loktuan Village, Bontang City

SIPUT is an information system that utilizes information and communication technology to facilitate administrative management at the administrator level. The study aimed to find out the implementation of the SIPUT (Integrated Public Service System) application to improve public services in the Loktuan Village, Bontang City. This research used a descriptive qualitative approach with a purposive sampling technique. The primary data sources used in this study include the head of the Loktuan sub-district head, Mr. Hadi Jumianto and Mrs. Nurliya, and three public service employees or staff who operate the SIPUT application, as well as the surrounding community who often use public services in the Loktuan sub-district, as many as 5 people. Secondary data sources used are written sources. Data analysis using Miles and Huberman. In improving public services, five indicators serve as a benchmark for whether the efforts made can improve public service communication, namely fast service, appropriate service, cheap service, safe service, and fair service. The government can improve digital-based public services by adding additional features such as customer satisfaction levels and complaint telephone numbers if there are things that might harm citizens.

Agricultural socialized services to stimulate the green production behavior of smallholder farmers: the case of fertilization of rice production in south China

Introduction: This study investigates the impact of Agricultural Socialized Services (ASSs) on the green production behavior (GPB) of smallholder farmers in the main rice production region of southern China. The research aims to address the gap in understanding the relationship between ASSs and the adoption of sustainable agricultural practices by smallholder farmers.Methodology: Data was collected from 741 smallholder farmers in Hunan, Jiangxi, and Zhejiang provinces using a structured questionnaire. A probit model was employed to examine the relationship between ASSs and smallholder farmers’ GPB.Results and Discussion: The study revealed that ASSs have a significant and positive impact on smallholder farmers’ GPB. Farmers who received ASSs tended to adopt more sustainable agricultural practices such as using organic fertilizer and soil-tested formula fertilizer. The findings of this study have important implications for policymakers. The results suggest that policymakers should prioritize the development of services to agricultural producers and strengthen Agricultural Service Systems. This can be achieved through optimizing the public administration service system, establishing joint service organizations, and creating a good financial and legal service environment. By doing so, policymakers can promote the adoption of sustainable agricultural practices and the overall development of the agricultural sector.

ABOUT THE MODELING OF PUBLIC SAFETY CENTERS OF TERRITORIAL COMMUNITIES

A significant theoretical and practical work in the study of issues, related to the modeling of the architectural environment, has been made by architectural scientists for today. The use of architectural environment modeling method, opens up an opportunity to simplify the process of developing models of one or another architectural environment as a system, and will also contribute to improving the process of formulating efficiency criteria.
 Architectural systems, which differ in quantitative and qualitative characteristics of their components, can be represented by one formal model with accuracy up to C-isomorphism. Therefore, the structural model of the urban planning system "population - activity - environment" and the model of human life-activity processes (functional model) can be taken as a basis for building a model of public safety centers (PSC).
 Public safety centers belong to the public service system and includes three services (law enforcement, medical and emergency services). Basing on this, it is possible to build a structural and functional model of the PSC organization, which includes all systemically determined components.
 The constituent components of the specified PSC model should be as following: recreation, service, material production and communications. These subsystems should include the following structural components: "restoration" - population in need of restoration, population restoration activities (human recreation) and environment for restoration; "service" - service personnel, their activities and environment for service; "production" - production personnel, production activities and environments for production; "communications" - the personnel of communication networks, the service of communications and the environment for communications.
 In general, the presentation of public safety centers in the form of a structural and functional model allows to do the research of them and formation based on a systematic approach.

Understanding Complexity in the Role of Market Forces in the Construction of a Public Cultural Service System: Evidence from 435 Children’s Libraries in China

China’s public cultural service system transitioned from a centrally controlled model to a more complex one due to the gradual introduction of market forces. This change brought new challenges and opportunities, making the role of market forces a practical concern. By analyzing data from 282 public and 153 private children’s libraries in China, this study investigates how market forces compensate for the government’s capacity limitations in constructing public cultural service systems. Results show that market factors within the scope of our study do not negatively impact the system but instead promote synergy between government and market entities to meet children’s cultural needs. It is essential not to sever the role of the market from its interdependent relationship with the government, as this stance is based on unrealistic assessments of how policies function in practice, potentially leading to inadequate public cultural services. This study provides novel empirical evidence from China by confirming the interdependent relationship between the market and the government in constructing public cultural service systems and highlights the significance of applying complexity thinking. Overall, understanding the complexity of the role of market forces is essential for the construction of a robust and inclusive public cultural service system.

Pengaruh Layanan Pengurusan Surat Tanda Nomor Kendaraan terhadap Kepuasan Konsumen

One of the public service systems to realize people's welfare is the One-Stop Single Administration System (SAMSAT). The SAMSAT office in Wajo Regency, South Sulawesi, is also carrying out this as a form of Good Public Service. SAMSAT is an administrative system formed to expedite and speed up services for the benefit of the community whose activities are held in one office. This research wants to know the effect of the service of obtaining vehicle registration certificates on customer satisfaction in Wajo Regency. This research was conducted at the Samsat office in Wajo Regency, South Sulawesi Province. The sampling technique used Accidental Sampling to 90 respondents who took care of STNK at the Wajo District Samsat Office. The reason for determining the object of this research is because it is easily accessible by researchers so that it can facilitate the implementation of research. From the results of the study, it can be concluded that the procedure factor has a positive and significant influence on the satisfaction of the STNK administrators at the Wajo District Police, the efficiency factor has a positive and significant influence on the satisfaction of the STNK administrators at the Wajo District Police, the effectiveness factor has a positive and insignificant effect on the satisfaction of the STNK administrators at the Wajo District Police, the cost factor has a positive and insignificant effect on the satisfaction of STNK administrators at the Wajo District Police, the time acceleration factor has a positive and not significant effect on the satisfaction of STNK administrators at the Wajo District Police, and the innovation factor has a negative and insignificant effect on the satisfaction of STNK administrators at the Wajo District Police. Taken together, only the procedure variable has a simultaneous effect on SIM applicant customer satisfaction at the Makassar city police station, while other variables have a simultaneous insignificant effect on the satisfaction of STNK administrators at the Wajo District Police.

Needs Hierarchy for Public Service Facilities and Guidance-Control Programming in Small Chinese Towns Influenced by Complex Urbanization of Residents: The Evidence from Zhejiang

Due to the rapid urbanization of China, residential areas and residents in small towns exhibit dual and complex urbanization patterns and characteristics. The “one-size-fits-all” approach to programming public service facilities has led to inefficient use of idle facilities and the frequent use of facilities that are not integrated into the public service system. Therefore, an investigation of programming logic based on residents’ needs within the complex urbanization patterns and characteristics of small towns is urgently required. This study distinguishes between rural and nonrural facilities, using the Kano model to evaluate residents’ hypothetical satisfaction with the provision of facilities or lack thereof. Based on the “rural and nonrural” facility need coupling model, four stages of urbanization were identified. Using the Better–Worse coefficient and the chi-square test, this study analyzes residents’ cognitive needs and population attributes across various stages of urbanization. Moreover, the study examines the “residential area–resident facility” matching relationship. Ultimately, a “required + optional item” public service facility guidance-control system based on the matching of human–land urbanization is proposed to improve the current programming system for public service facilities. This system provides a theoretical basis for improving the public service level in small towns and ensuring optimally relevant regulations.

Big Data Empower the Realistic Path of the Construction of the Rural Public Cultural Service System

The construction of the rural public cultural service system in the new era is an effective way to meet the needs of farmers' spiritual and cultural needs. In the context of the revitalization of rural culture, the construction of my country's rural public cultural service system mainly has outstanding problems such as lagging infrastructure, lack of cultural content, single service forms, lack of professional talents, and incomplete regulatory mechanisms. Under the background of big data empowering cultural production and services, big data can help achieve rural areas with accurate supply of cultural service products, continuous innovation in cultural services, convenient cultural services, scientific training of cultural services, and effective guarantee of cultural service management. The public cultural service system, realizing the vivid and lively rural culture of rural culture and the long -term development of rural cultural literacy, to promote the revitalization of rural culture and improve the overall level of rural public culture.

How to realize the cultural right of troubled children

Cultural rights are related to the physical and mental health of children in difficulties. Their rights to survival, health and education are equally important. A survey in Hubei, China found that children with difficulties had relatively few types of cultural life, and their awareness of and participation in scientific and cultural products and services were significantly lower. The families of children in difficulties lack the necessary human and financial resources to support their cultural life, the schools of children in difficulties have limited cultural supply capacity, the relevant public welfare cultural venues are not performing their duties, and commercial cultural resources are not involved. It is necessary to accelerate the creation of a good social atmosphere to realize the cultural rights of children in difficulty, to accelerate the construction of a sound public cultural service system for children, to cultivate and improve the subjective awareness and objective ability of families in difficulty to protect the cultural rights of children, to cultivate and enhance the initiative of social organizations in the protection of cultural rights of children in difficulty, and to build a promotion mechanism for children in difficulty to share the cultural resources of children in urban areas.

Innovation strategy design of public sports service governance based on cloud computing

Public sports service is an important component of the modern government construction service system. They play an important role in strengthening the national physique, improving people’s satisfaction with public services, and improving people’s welfare. With the implementation of the national sports strategy, the quality of sports has continuously improved, and significant progress has been made in the construction of sports facilities, sports service mechanisms, sports service projects, and sports service personnel. Due to the inclination of national development centers and differences in regional economic levels, the effectiveness and implementation of public sports service governance may be affected. In order to solve the current problems of unbalanced development of public SS and insufficient social security, this article used cloud computing to conduct an innovative design for public SS governance and surveyed the satisfaction of residents in the community with public SS governance under the innovative design. Through comparative experiments, it studied the service quality and implementation effect of cloud computing on public SS governance. Through experimental analysis, it was found that the service quality and implementation effect of the public SS governance innovation strategy were higher than the original public SS service system. The service quality of the edge computing public SS innovation system was about 10.6% higher than the original public SS system, and the implementation effect was about 8.1% higher than the original public SS system. Experiments have verified the feasibility of sports service innovation strategies under cloud computing.

Dampak Integritas dan Dukungan Organisasi Terhadap Kinerja Pegawai

The reform of civil servant bureaucracy today is expected to be able to produce good civil servant performance in supporting a good public service system to the community. The implementation of integrity as a moral value and honesty in carrying out the work of civil servants can support their performance and organizational support is expected to always be given to employees so that the ability to manage their performance can be achieved. The purpose of this research is to determine the influence of organizational integrity and support on employee performance at the Suka Mbayak Village Head Office located in Suka Mbayak Village, Karo Regency with a total of 37 employees. By using SPSS, the results of the study found the direction coefficient of multiple regression found a positive direction of integrity and organizational support for employee performance. The hypothetical results found a positive and significant influence of integrity on employee performance and a positive and significant influence of organizational support on employee performance. With the high integrity of employees and good organizational support for employees, it will directly or indirectly produce good performance as well.

СОВЕРШЕНСТВОВАНИЕ МЕХАНИЗМА ПРОЦЕССА ПРЕДОСТАВЛЕНИЯ ЕДИНЫХ ГОСУДАРСТВЕННЫХ УСЛУГ

As a result of the scientific research, the author's development of a generalized scheme of the mechanism for providing unified public services is presented, while the electronic system of unified public services is presented in the form of three main blocks: a pre-order processing block; block of the main order processing; block of the organization of the provision of services. An enlarged scheme of the mechanism for processing an order for a public service has been developed. The main areas of activity of the provision of state and municipal services in electronic form are the optimization of procedures for the provision of state and municipal services, as well as services provided by budget organizations (budget services) using information technology, and the improvement of the information technology infrastructure of e-government. As a result of the use of certain software designed to process the established type of order, the type of service is identified, followed by its registration and execution of the order. It is noted that in case of disagreement with the reasons for not providing the service, or providing a low-quality service, the client has the right to file a complaint. The complaint is considered by the system in a semi-automatic mode with the involvement of expert experts in the affected area. The author's development of a mechanism for processing customer complaints about not providing a service, or providing a low-quality service, is presented.

The Influential Factors on the Attraction of Outstanding Scientific and Technological Talents in Developed Cities in China

With the rapid development of science and technology, the demand for talents in developed countries and regions has been focused on the outstanding scientific and technological talents. How to reflect the city’s attraction and effectively implement related policies to attract, cultivate, and retain outstanding scientific and technological talents has become one of the essential development strategies. This paper investigates the factors attracting outstanding scientific and technological talents in developed cities in China with an evaluation system composed by 8 sub-criteria indicators and 25 index indicators. The results show that the urban ecological attraction level is much higher than that of human resource ecological development. A good public service system and a standardized management platform are important factors influencing the concentration of top talents. In addition, it is important to provide related policies to support innovative companies to create a better environment that can tolerate failures.

Bazeon Center appoints new legal director

The Judge David L. Bazelon Center for Mental Health Law, a national legal advocacy organization advancing the rights of people with mental disabilities, on March 28 announced the appointment of Megan Schuller as the organization's new legal director, according to a news release. Ira Burnim, the Bazelon Center's longtime legal director, will remain on staff as a senior counsel. Schuller joins the Bazelon Center from the Civil Rights Division of the U.S. Department of Justice, where she spent over a decade focused on disability rights, systemic reform of public service systems and high‐impact litigation. Throughout her successful career, the majority of Schuller's cases involved discrimination against people with mental disabilities, Bazelon stated. She also served as a special assistant U.S. Attorney in the District of Columbia.

TALENT MANAGEMENT-BASED STATE CIVIL APPARATUS CAREER DEVELOPMENT

Civil servant career development through talent management is an entity that is prioritized by the government. Talent management is a strategic approach to identifying, developing, and retaining individuals with exceptional potential and performance for critical organizational positions. The purpose of this study is to investigate and describe talent management-based state civil apparatus (ASN) career development in the context of a contemporary public service system. This study employs a qualitative approach and descriptive methodologies. The study's findings indicate that the Implementation of Talent Management adheres to the merit system's objective, planned, transparent, timely, accountable, political intervention-free, and KKN-free principles. Talent development in ASN is carried out through three main approaches: career acceleration, competency development, and qualification improvement. Although talent management-based ASN career development sounds good, there are several inhibiting factors that need to be addressed, such as leadership commitment and less than optimal follow-up assessments. It takes strong leadership commitment and policies in implementing a merit system and proper follow-up on ASN assessment results so ASN career development can run well.
 

Understanding Influencing Factors of Travel Mode Choice in Urban-Suburban Travel: A Case Study in Shanghai

After the rapid expansion of the subway system over the past two decades, some cities are preparing to build more suburban railways. The emergence of suburban railways is bound to change the choice of suburban passenger transportation. This paper studies the factors that affect the choice of travel mode at the construction stage of suburban railways, aiming to design a more rational suburban railway network and urban public transport service system. Taking Shanghai as an example, this study first surveyed revealed preference (RP) and stated preference (SP) among urban-suburban travelers. Then, we used discrete choice models (DCM) and machine learning algorithms to build a travel mode choice model based on data collection and analysis. Furthermore, the importance of each factor was analyzed, and the effects were predicted under several traffic demand management schemes. Finally, this study proposed some strategies for increasing the share of public transport. On the one hand, it is suggested that Shanghai should continue to develop suburban railways and maintain low pricing of public transport services. Considering the construction and operation costs, the government needs to provide certain subsidies to stabilize prices. On the other hand, as passengers are very sensitive to the “last mile” trips in their suburban railway travel, transport planners should strengthen the connection from and to the suburban railway stations by developing services such as shared bikes and shuttle buses. In addition, the results indicated that some traffic demand management measures can also contribute to a larger share of public transport.

How do urban public health services affect rural migrant women's fertility intentions? A study based on the Mobile Population Dynamics Monitoring Survey in China

Public health service is an important guarantee by the government to safeguard the health rights of rural migrant women. This not only concerns the health status of rural migrant women and their willingness to stay in the urban area but can also affect their fertility intention. This study systematically examined the impact of public health services on the fertility intentions of rural migrant women as well as the mechanisms, underlying these intentions based on the data from the 2018 China Migration Dynamics Monitoring Survey. Urban public health services, including health records management and health education, could effectively enhance the fertility intentions of rural migrant women. Furthermore, their health status and willingness to stay in urban areas were important mechanisms, by which, the public health services could influence the fertility intentions of rural migrant women. Additionally, urban public health services have a better effect on improving the fertility desire of rural migrant women who have no pregnancy experience, a low income level, and a short residence time in the inflow area. This study contributed to the examination and clarification of the policy effects of public health services on the fertility intentions of rural migrant women. Additionally, it also provided important evidence to support the government policies related to the optimization of the public health service system, improvement of the health status, citizenship, and fertility intentions of the rural migrant women, as well as the development of the uniform public health services.

Efektivitas Layanan Aduan Lapor Bupati Berbasis E-Government di Kabupaten Pekalongan

The public service sector is a reflection of the governance of a government. Poor public service delivery will certainly disrupt the stability of government administration because it will affect the level of public trust in the government. The Pekalongan Regency Government created an e-government-based public complaint service system called the Regent's Report, as an effort to improve public services. This study aims to evaluate the implementation of the Regent's Report complaint system in Pekalongan Regency and to find out the factors that influence the implementation of the Regent's Report complaint system in Pekalongan Regency. This research is a qualitative descriptive study. The results of this study indicate that the Evaluation of the Regent's Report complaint system was carried out by reviewing William Dunn's evaluation theory, among others; effectiveness, efficiency, adequacy, alignment, responsiveness, and accuracy. The Pekalongan Regency Government should increase the leveling and responsiveness points because it was found that the majority of the people did not know about the Regent's Report complaint system. The factors that influence the implementation of the district head's report complaint system consist of supporting factors, namely e-government-based systems and adequate infrastructure, and inhibiting factors, namely budget, human resources and implementation standard guidelines.

Determining the Sustainable Development Strategies and Adoption Paths for Public Bike-Sharing Service Systems (PBSSSs) under Various Users’ Considerations

Public bike-sharing service systems (PBSSSs) offer an alternative to satisfy users’ needs for short-trip connections. The PBSSSs provide options for short-trip connections and diversify the service experience for different users. PBSSSs also play a critical role in enabling urban citizens to reduce the needs to drive their cars and using public transport instead. This study explores the service performance of the public bike-sharing service systems for three styles of users. It proposes the integrated evaluation model of the public bike-sharing service system (PBSSS). The DEMATEL (Decision Making Trial and Evaluation Laboratory) was used to solve the network relation structure between aspects. The ANP (analytic network process) was applied to evaluate the relationship between aspects and component weights. VIKOR (Vlsekriterijumska Optimizacija I Kompromisno Resenje) was used to analyze the public bike-sharing system’s service performance for different users regarding its strengths and weaknesses. After comparing the strengths and weaknesses of the various users’ preferences for the urban public bike service systems, the study proposes a service development strategy for different styles of users based on the NRM (network relation map). The results can aid PBSSS providers and urban managers, strengthen the PBSSSs’ competitiveness, and make the PBSSSs become the best urban short-trip connection transportation tool.

Mining Ground Deformation Estimation Based on Pre-Processed InSAR Open Data—A Norwegian Case Study

Sublevel caving mining causes surface deformation in three distinct zones parallel to the extracted deposit. Most of the published research is focused on the extent of the caved and fracture zones. The extent of the largest, continuous deformation zone and, thus, the influence of the mine on its surroundings is not yet fully documented. This study aimed at assessing the extent of surface deformation caused by the mining of a steep iron ore deposit in Norway. For this purpose, an innovative combination of the permanent scatterer (PS) InSAR technique and line-of-sight (LOS) movement data provided by a public web service and geographic information system (GIS) spatial interpolation methods was proposed. Two ascending tracks’ (A102 and A175) datasets spanning the period of 3 June 2016–11 October 2021 were used. Three interpolation methods, inverse distance weighted (IDW), radial basis function (RBF) and ordinary kriging (OK), were analysed in terms of their performance for mapping continuous deformation. The RBF and OK methods with anisotropy returned the lowest root mean square error (RMSE) values. The obtained difference in the maximum extent of deformation amounted to 26 m for the track A102 dataset and 44.5 m for the track A175 dataset, depending on the interpolation method used. The estimated maximum extent of the continuous deformation zone on the hanging-wall side of the sublevel caving mining operation is 663 m. This corresponds to a limit angle of 38.7 degrees, which is lower than in previously published studies. The results show that the influence of sublevel caving mining on the surroundings can be greater than previously thought. The usefulness of public PSInSAR data available from a national online service and spatial interpolation methods for determining the area of mining terrain deformations has been proven. The proposed approach provides a low-cost alternative and complementation for surveys performed about the mine and it is argued that it should be implemented as part of the mine’s monitoring system.

Analyzing the Impact of Geographic Environment Differences on the Dual Backwardness of Rural Economy and Information in the Perspective of Digital Poverty

This paper mainly focuses on the causes, states and relationship structure of digital poverty of rural residents. The research samples consist of 60 rural residents from two rural areas in Shaanxi Province. The survey data is obtained through a one-to-one in-depth semi-structured interview method, and exploratory analysis is conducted by qualitative coding. The results show that the causes of digital poverty of rural residents include three dimensions: insufficient digital efforts, insufficient digital support and poor digital experience. Based on this, this paper puts forward some suggestions including strengthening information education, strengthening investment in digital construction and strengthening the support for characteristic industries in rural areas to implement the digital poverty reduction action of rural residents from the integrated perspective of information ecology theory and public cultural service system construction.