Process-oriented Quality Management Research Articles

Features of Quality Management in Healthcare of the Republic of Kazakhstan

The main factor that determined the relevance of the author’s research is the need to continue and develop the processes of modernization in the healthcare economy, provided for in the framework of the state program of health development of the Republic of Kazakhstan “Densaulyk”, as well as the “ Strategy-2050. The article shows the significant changes affecting the increase in the provision of medical organizations with high-tech medical and diagnostic equipment, as well as the solution of issues related to their informatization through the introduction of medical information and analytical systems aimed at automating the main processes of medical activity. The authors prove that in order to achieve the highest efficiency and effectiveness of the functioning of medical organizations, it seems appropriate to introduce process-oriented quality management systems in healthcare, which are a synthesis of professional management and modern information technologies. The objectives of the study in the study of the main aspects of quality management in healthcare organizations and the analysis of the quality management system are defined. On the basis of the study, the authors draw the appropriate conclusions.

Process diversity in software development: an industrial study

Software companies need to employ state-of-the-art technologies to meet customer requirements. Owing to the complexity of contemporary software products and uncertainty concerning the budget for the required resources, companies use process-oriented quality management techniques in order to guarantee appropriate product quality. In this light, standardised quality assurance system that uses the capability maturity model integration-development (CMMI-DEV) program are incorporated into software development processes, and software companies aim to enhance productivity by acquiring CMMI-DEV certificates. In this study, an approach based on CMMI-DEV is used to develop software process diversity for an international company. The results show that the proposed software process diversity model can be used to assess and improve processes in middle-sized software companies that have identical technical frameworks and similar business structures.

The Study of Process-oriented Quality Management in Network Course

In view of the past evaluation, we should pay attention to the static, quantifiable and shallow learning results, and ignore the dynamic, difficult to quantify and high-level learning process and effect. This paper proposes the process of evaluating the course through the network course, Process evaluation is a way of evaluating students' learning in the course of curriculum implementation. Process evaluation takes both the goal and the process of value orientation, the learning effect, process and learning closely related to the non-intellectual factors to conduct a comprehensive evaluation. The process of the function, including the quality of the students to determine the level of learning to determine the results, to identify problems; to promote students to study the process of positive reflection, so as to better grasp the learning methods; practice proved that the process of evaluation To ensure the quality of teaching quality has played a very good effect.

Innovative Trends in Process-Oriented Quality Management within Railway Transport

It is currently a pressing problem to identify quality not only before the start of transportation and during it but also after the end of transportation. Apparently, in the area of service provision in railway transport, it is important to take into account the fact that customers’ requirements change over time, and thus a new software approach is required. Therefore, this paper is focused on the newest solution to monitoring process quality applied to railway companies by using various types of appropriate software. This approach is particularly significant within the whole transportation chain and also through division into its single constituent stages. In comparison with previously used methods, the established research methodology is unique, universal, and applicable to various types of companies in the context of the introduction of new trends in process-oriented quality management. Consequently, it was supported by software solutions using various quality areas defined within the research and software support, namely through Business Process Modelling Notation, Event-Driven Process Chain, and Unified Modelling Language with links to brand-new software. This focus, therefore, involves more than just knowing what customer requirements are about, but understanding how it is possible to accomplish quality targets and which operational failure should be solved in the first place.

Компетентностный подход в процессно-ориентированной системе менеджмента качества предприятий

Purpose: to investigate the problematic aspects of the implementation of the competence approach to a process-oriented quality management system. Discussion: process-oriented quality management system is of particular importance in the market conditions of managing. Due to a number of circumstances in Russia have not yet gained experience with the process-oriented approach to building a quality management system, and companies are forced to develop their own approaches. The key factor determining the effectiveness of the quality management system implementation and operation of any enterprise is the competence of the personnel. Results: found target orientation and the benefits of process-oriented quality management system and the degree of its influence on the resulting economic performance of the enterprise; studied approach to the enterprise of competence in accordance with the new version of ISO 9001: 2015, based on the concepts of knowledge organization and knowledge management; justified the role and importance of professional standards in the implementation of the principles of building a quality management system.

New Trends in Process-oriented Quality Management

Abstract This article is focused on process quality, which can be followed within the frame of the whole transportation chain or through division into its single constituent stages. It describes the newest approach to monitoring process quality applied to railway companies by using various types of appropriate software. It is currently a pressing problem to identify quality not only before the start of transportation and during it but also after the end of transportation. In the area of service provision in transport, it is important to take into account the fact that the requirements and claims of customers change over time.

PENGAWASAN KINERJA ADVOKAT DALAM PEMBERIAN BANTUAN DAN PELAYANAN JASA HUKUM (STUDI DI JAWA TENGAH)

The performance of advocate simply defined as the effectiveness of the services provided by advocates and efficiency of resources allocated and used to prepare such services. There are several reasons that make the effectiveness of the performance advocate can not be determined as exact. Research that seeks to find and locate the causes of the use of empirical legal research methods with sociological and economics approach. The indicators of performance can be classified into several types, namely efficiency, effectiveness, cost-effectiveness and impact indicators. Based on the results of a study of lawyers, law firm/law office or legal aid organizations in Central Java, a performance indicator has not been implemented fully and consistently. They have not implemented a process-oriented quality management as an end result of legal services. Orientation is still focused on the principle of win-lose in handling criminal cases, and management principles are ignored. Transparency as a precondition for performance measurement is also difficult to obtain. This happens because the oversight of the work of da n their performance is still very weak. Keywords: advocate, performance, legal services, legal aid

The use of on-site visits to assess compliance and implementation of quality management at hospital level

ObjectiveStakeholders of hospitals often lack standardized tools to assess compliance with quality management strategies and the implementation of clinical quality activities in hospitals. Such assessment tools, if easy to use, could be helpful to hospitals, health-care purchasers and health-care inspectorates. The aim of our study was to determine the psychometric properties of two newly developed tools for measuring compliance with process-oriented quality management strategies and the extent of implementation of clinical quality strategies at the hospital level.DesignWe developed and tested two measurement instruments that could be used during on-site visits by trained external surveyors to calculate a Quality Management Compliance Index (QMCI) and a Clinical Quality Implementation Index (CQII). We used psychometric methods and the cross-sectional data to explore the factor structure, reliability and validity of each of these instruments.Setting and ParticipantsThe sample consisted of 74 acute care hospitals selected at random from each of 7 European countries.Main Outcome MeasuresThe psychometric properties of the two indices (QMCI and CQII).ResultsOverall, the indices demonstrated favourable psychometric performance based on factor analysis, item correlations, internal consistency and hypothesis testing. Cronbach's alpha was acceptable for the scales of the QMCI (α: 0.74–0.78) and the CQII (α: 0.82–0.93). Inter-scale correlations revealed that the scales were positively correlated, but distinct. All scales added sufficient new information to each main index to be retained.ConclusionThis study has produced two reliable instruments that can be used during on-site visits to assess compliance with quality management strategies and implementation of quality management activities by hospitals in Europe and perhaps other jurisdictions.

Möglichkeiten der Heilverfahrenssteuerung

The German Statutory Accident Insurance (GUV) assumes responsibility for the recovery of health and functioning of insured persons and for their occupational and social integration. To provide the best possible recovery of health and functioning, the GUV can use different strategies to control and manage medical treatment and rehabilitation. After a brief overview of the historical development of the GUV over the last 125 years, possible options for these strategies, particularly for severely injured patients, are presented. Furthermore, this article gives an overview of research on how to optimise medical treatment and rehabilitation and how to implement and manage change. Finally, the article outlines and explains new paths within the GUV for process-oriented quality management using patient-related assessments, which will allow measurement of the quality of various therapies.

Прийняття рішень в умовах функціонування процесно – орієнтованої системи управління якістю

This article offers new ways for typical decisions making concerning the enterprise activity in terens of the process-oriented quality management system.

Quality System Documentation of SMEs in Process Management Framework

The article presents elements of original methodology of process-oriented quality management system implementation to be applied in small organizations. The primary objective of the paper is to show process based documentation structure of a quality system and simple method of processes control description. Thus, guidelines for preparation of quality system documentation in process management framework, related research results and key findings concerning small organizations are discussed.

Bat'a-system of management: Managerial excellence found

We provide a short outline of Bat'a-system management principles as a contribution to the ongoing search for world-class management systems and managerial excellence in general. It appears that Bat'a-system, being both European and American in its origins and being based on labor and knowledge integration (rather than division and specialization), represents a candidate management system of uncommon appeal. More, Bat'a-system is not based on theory but rooted in practical experience of unprecedented performance, quality and business success. The Bat'a-system experience leads directly to modern theory of process-oriented quality management, based on high-technology support and decision-making autonomy of employees.