Knowledge Management Tools Research Articles

Relational resources, tacit knowledge integration capability, and business performance

PurposeThis study aims to investigate how relational resources, such as the buyer’s trust in its suppliers and the level of supplier involvement, affect the level of tacit knowledge integration capabilities (TKICs) of the firm, which, in turn, is hypothesized to affect business performance.Design/methodology/approachBased on the dynamic capabilities theory and the relational view, this paper examines how TKIC, a special case of dynamic capability, influences business performance. The research context is the Brazilian automobile industry, in which firms are currently experimenting with modular production and increasing their interactions with suppliers. Using a sample of automobile suppliers, this investigates how relational resources, such as the buyer’s trust in its suppliers and the level of supplier involvement, affect the level of TKIC, which, in turn, is hypothesized to affect business performance. In addition, this paper examines the moderating effect of various communication media on the TKIC-business performance relationship. The findings confirm the importance of relational resources and TKIC on business performance. Finally, this paper explores various theoretical and managerial implications to encourage future research.FindingsThe results suggested that the two relational resources (supplier involvement and buyer’s trust) are important drivers of TKICs and that the level of supplier involvement in the production process mediates the relationship between buyer’s trust and TKIC. Moreover, this study found that TKIC leads to superior firm performance, but the degree of media naturalness does not seem to facilitate knowledge transfer. The results confirm that supplier involvement is a pivotal process in that the buying firm’s internal resources and the major suppliers’ resources and capabilities are combined to achieve a competitive advantage – TKIC.Research limitations/implicationsThis study is subject to the typical limitations inherent in cross-sectional research designs using subjective measures. That said, this still has some important implications indicating that relational resources, such as buyer’s trust and supplier involvement, are critical in developing TKIC that “seize” opportunities from interfirm relationships and integrate knowledge across and within firm boundaries. Moreover, while knowledge management tools can resemble face-to-face interactions to the largest extent, the research suggested that it cannot substitute face-to-face communications in transferring tacit knowledge.Practical implicationsManagers deal with complex interactions and linkages due to tacit knowledge from components, systems and modules, which are critical in developing organizational capabilities. Relational resources are important strategic assets facilitating resource combination and coordination. Managers must coordinate among multiple sources of learning and partner with their suppliers at an earlier stage to develop the relational capabilities and efficiently steer the process of boundary redefinition. Finally, managers must have the ability to manage tacit knowledge within the interface with suppliers using organizational mechanisms (i.e. TKIC) to help them absorb external knowledge from their supplier network and integrate it with specific internal competences.Social implicationsRecent disruptive technological developments pressure organizations to become more flexible by requiring firms to adapt quickly to constantly changing markets and to have the ability to apply different resources and capabilities to specific unique situations. All this with a huge impact on the firm’s employees and society in general. Thus, interfirm relationships and the role of knowledge integration is especially crucial, given the current industry trend in favor of experimenting with innovative production methods (e.g. flexible manufacturing and modular production) that can help managers to rethink work conditions in a more meaningful and flexible for society.Originality/valueWhile prior research treats integrative capability mainly as a mechanism that explains superior firms’ performance in an interfirm relationship, few research efforts have explicated what shapes TKICs. By examining the relationship between relational resources, TKIC and performance, this study fills this research gap and develops and tests a theoretical framework.

Challenges and Strategies for Teachers' Knowledge Management in the "Internet Plus" Era

In the "Internet Plus" era, teachers use Internet platforms and tools for knowledge management. The Internet has triggered 'knowledge explosion'. This phenomenon has brought a series of challenges to knowledge management, such as information overload, knowledge fragmentation, knowledge inertia and so on. In view of the above challenges, we should adopt the strategies, such as, establishing a knowledge database for teachers, giving offline knowledge management media a networked label information, creating a network atmosphere for knowledge sharing, and building a networked knowledge management environment, so as to promote the healthy development of "Internet plus education".

METHODS AND TOOLS TO SUPPORT ON-SITE KNOWLEDGE MANAGEMENT IN INFRASTRUCTURE PROJECTS

A method describes the way of doing something with a definite plan, while a tool can support the method by using information technologies (IT). Knowledge management provides thousands of methods and tools to assist the process of creating, sharing, using, and managing knowledge. This approach is well-known in Austria's industrial sector and only applied in major construction companies ‒ especially not during the execution phase. Even though the building industry is characterized by routine processes, renovation projects cause unpredictable conditions leading to knowledge-intensive processes, which indicates the potential of knowledge management. A case study was conducted to identify the requirements for knowledge management tools or methods suitable for infrastructure projects focusing on highway construction sites. It points out that the needs of the interviewees working on-site are not very complex but very fundamental. The investigation shows that the most important needs include connecting, transparency, and team building. After this first step, research of methods and tools commonly used for knowledge management was completed. Those fulfilling at least one of the identified requirements were considered, evaluated, and examined for their applicability. This paper presents a selection of methods and tools to meet the identified needs on highway construction sites in Austria.

The need for financial knowledge acquisition tools and technology by small business entrepreneurs

Knowledge management tools and technology are the main factors bringing competitive advantage to organisations. This study extends the depth of study on small business entrepreneurs by examining the effect of knowledge acquisition, in particular financial knowledge that leads to the need for knowledge acquisition tools and technology. There is evidence to support that a lower level of existing financial knowledge in small business entrepreneurs encourages them to acquire more financial knowledge since they tend to be responsible for all tasks related to business survival. This finding is not consistent with several other previous studies. In addition, relevant knowledge on how to raise adequate capital to establish their business and the accurate calculation of cost are the two most important aspects of financial knowledge for encouraging small business entrepreneurs to seek effective knowledge acquisition tools and technology. The evidence provides insight for the government authorities supporting small businesses to provide financial knowledge to small business entrepreneurs during the pre-start-up phase and thereafter by providing the relevant knowledge on financing and cost calculation to strengthen and sustain these businesses. This will ultimately lead to an improvement in small business failure and increase the country’s economic growth.

Knowledge management as a driver of performance in ambulatory healthcare – a systematic literature review through an intellectual capital lens

PurposeThe purpose of this study is to investigate how Knowledge Management (KM) and Intellectual Capital (IC) can increase the organizational performance of ambulatory healthcare providers and how such performance can be assessed.Design/methodology/approachFollowing the PRISMA guidelines, a structured review of peer-reviewed English-speaking articles up to 31st December 2019 was conducted. A search of ACM Digital Library, Cochrane Library, DARE, EBSCOHost, Medline, ProQuest, PubMed, ScienceDirect, Scopus and Web of Science produced 8,391 results. All studies that did not examine the impact of KM initiatives on organizational performance in an ambulatory healthcare provider setting were eliminated. The final sample of 31 studies was examined regarding the design of the KM initiatives as well as the performance concepts and indicators employed.FindingsA range of KM tools and methods (Electronic Health Records, Clinical Decision Support, Health Information Technology, Training, Communities of Practice) have been shown to improve healthcare processes but evidence of an impact on outcomes remains mixed. Performance indicators focus on medical quality but rarely capture economic or social performance. Indicators have been adapted from the medical field, but do not adequately capture IC and KM-induced performance.Originality/valueThis review provides an overview of KM initiatives in ambulatory healthcare and assesses the associated performance metrics through an IC lens. Thereby, it enables further research on the interplay of IC, KM and performance in ambulatory care and points to several research gaps. It provides managers with guidance for designing KM initiatives in their organizations

IDENTIFY FAQ KNOWLEDGE GAP IN IT HELPDESK USING KNOWLEDGE MAPPING CASE STUDY: HALOSIS BPS-STATISTICS

One important feature of IT HelpDesk, such as HaloSIS, is knowledge base. This feature disseminate knowledge about problem solving knowledge. This knowledge base goals were to assist service desk for giving fast solution to problem reported by user call and to facilitate learning about problem solving for new member of technical support team. To improve problem solving performance, technical support team can update or add this knowledge base with new problem solving knowledge. However, until this day this knowledge base was not updated. This can lead HaloSIS into tacit knowledge problem. This tacit knowledge remain in technical support head and not documented to knowledge base. To identify new knowledge that was not yet transferred to knowledge base, HaloSIS team need to identify knowledge gap that happen in HaloSIS knowledge base. There is a tool of knowledge management that can be used for identifying knowledge gap. This tool is knowledge mapping. Knowledge map can be used to representing the incompleteness of the current knowledge network that will enable to attain a sustainable future. This study propose knowledge map building from troubleshooting log in HaloSIS. This study build current knowledge map based on FAQ knowledge and merge it with knowledge found in troubleshooting log. The methodology to build knowledge map was the 6-step method from Kim's research. The data analysis method used is qualitative data analysis method using thematic analysis. From this knowledge map this study found 15 new know-how knowledge and recomendation to update 7 know-how knowledge. However, there are some limitations of this study which only maps the online presence system. For future research, it is necessary to build a knowledge map for all services in HaloSIS comprehensively to maintain, renewal, and seeking for knowledge.

Досвід використання семантичних технологій для створення інтелектуальних ВЕБ-енциклопедій (на прикладі розробки порталу E-BYE)

We consider the conceptual principles of the Great Ukrainian Encyclopedia development and analyze the main advantages of its portal version – e-VUE. This portal version requires the relevant technological platform with high-level expressiveness and efficiency. Development of e-VUE with complex knowledge structure causes the study of modern Web-technologies and matching their capabilities with the specific requirements of encyclopedia. Therefore we consider in details the project idea and purposes, the specifics of e-VUE information representation (number and volume of articles, content types and sources, relations between content elements and their properties, business processes of article publication, design requirements) and processing (navigation, requests, integration and matching means) to estimate the Wiki-technology feasibility use (namely - opportunities and restrictions of MediaWiki technological platform). Also attention is paid to the means of information security ensuring and semantic-based establishment of content access rights. The results of such analysis show that MediaWiki with semantic plugins can be used as a base for e-VUE portal construction but needs in extension of its functionality based on modern knowledge management tools and formats of their interoperable representation. Now we are oriented on use of ontological analysis and Semantic Web standards (OWL, RDF, SPARQL). In terms of the Semantic Web, e-VUE is a distributed database with heterogeneous types of information objects that can be used both by humans and by external software (e.g. by intelligent agents). The main principles of e-VUE knowledge base organization are grounded on Wiki categories and semantic properties of Semantic MediaWiki that are used for formal representation of the e-VUE typical information objects (TIO). Such approach allows to express TIO relations, properties and characteristics that can be used by logical inference and semantic retrieval to improve the navigation between portal elements and integration of data from various Wiki pages.

Capital intelectual como herramienta de gestión del conocimiento en cooperativa de ahorro y crédito

El objetivo de investigación se fundamenta en analizar el capital intelectual como herramienta de gestión del conocimiento en cooperativa de ahorro y crédito Erco Ltda. Fue de alcance descriptivo de carácter transversal, el universo poblacional estuvo conformado por un total de 143 colaboradores administrativos, servicio directo con el cliente. La cooperativa de ahorro y crédito Erco Ltda. cuenta con un plan de capacitaciones, sin embargo, este no es de conocimiento de sus empleados, lo cual recae en la falta de preparación de herramientas tecnológicas y una planificación clara del impacto productivo que puede acarrear. Ante los grandes cambios que tiene la cooperativa en la actualidad los funcionarios deben desarrollar nuevas habilidades como destrezas para poder adaptarse a estos cambios tecnológicos y de innovación, pero estas habilidades deben ser desarrolladas con una correcta inversión realizada por el mando jerárquico superior a todas sus alas del negocio.

The use of knowledge management tools in viroinformatics. Example study of a highly conserved sequence motif in Nsp3 of SARS-CoV-2 as a therapeutic target

Knowledge management tools that assist in systematic review and exploration of scientific knowledge generally are of obvious potential importance in evidence based medicine in general, but also to the design of therapeutics based on the protein subsequences and fold motifs of virus proteins as considered here. Rapid access to bundles (clusters) of related elements of knowledge gathered from diverse sources on the Internet and from growing knowledge repositories seem particularly helpful when exploring less obvious therapeutic targets in viruses (for which knowledge new to the researcher is important), and when using the following concept. Subsequences of amino acid residue sequences of proteins that are conserved across strains and species are (a) more likely to be important targets and (b) less likely to exhibit escape mutations that would make them resistant to vaccines and therapeutic agents. However, the terms “conserved” and even “highly conserved” used by authors are matters of degree, depending on how distant from SARS-CoV-2 they wished to go in comparing other sequences. The binding site to the human ACE2 protein as virus receptor and human antibody CR3022 binding site on the spike glycoprotein are rather variable by the criteria used in the present and preceding studies. To look for more strongly conserved targets, open reading frames of SARS-CoV-2 were examined for extremely highly conserved regions, meaning recognizable across many viruses and organisms. Most prominent is a motif found in SARS-CoV-2 non-structural protein 3 (Nsp3). It relates to a fold called type called the macro domain and has remarkably wide distribution across organisms including humans with significant homologies involving three especially conserved subsequences (a) VVVNAANVYLKHGGGVAGALNK, (b) LHVVGPNVNKG, and (c) PLLSAGIFG. Careful study of the variations of these and of the more variable sequences between and around them might provide a finer “scalpel” to ensure inhibition of a vital function of the virus without impairing the functions of related host macro domains.

The Virtual Construction Site: Knowledge Management in Virtual Environments

The purpose of this study is to examine the potential of the virtual construction site as a tool of knowledge management on technological processes of construc-tion production at the university. A digital paradigm that ensures the unity of in-novative and smart technologies in construction education and improves knowledge management tools has become the methodological basis. The authors present the criteria for the effectiveness of teaching technological processes with the help of virtual construction site (digital, professional, personal). The guide-lines for teaching students to make a technological map in construction are pro-posed. The levels of knowledge of modern digital technologies are presented. The practical significance of the study is to present the experience of teaching techno-logical processes using digital content. The social significance lies in the for-mation of a sustainable orientation of students towards the digitalization of con-struction production. Originality of research consists in substantiation of virtual construction site as the effective tool of knowledge management.

Back to the future of Knowledge Management Systems off the beaten paths

PurposeThe evolution of Knowledge-Management (KM)-related literature has highlighted that Knowledge Management Systems (KMSs) have undergone massive changes in collaborative environments. Information-Systems-enabled KM seems to be the necessary response to the recent challenges posed by globalisation and technology dynamics to both large companies (LCs) and small and medium enterprises (SMEs).Design/methodology/approachThis paper provides a systematic review about KMSs to offer an analytical overview of their role in supporting innovative forms of knowledge translation occurring in collaborative relationships. A sample of 129 papers was selected and analysed according to three perspectives: unit of analysis (LCs, SMEs), phases of the KM process (adoption, translation) and topic area (KM Practices, KM Tools, KMSs).FindingsThe findings highlight five literature gaps: (1) the role of KM practices supporting knowledge translation; (2) the impact of the alignment among KM practices, firm's complexity, dimension and culture on KM process; (3) the effect of KM tools on knowledge translation; (4) the variety of KMSs exploited in both LCs and SMEs; and (5) the alignment between organisational structure and information systems in KM context. Accordingly, 13 research questions were formulated.Originality/valueThe proposed research questions define a formal research agenda that could steer further research efforts about the KMS topic for improving the body of knowledge in the KM field. Scientific literature is currently lacking a contribution assessing the role of KMSs in supporting innovative forms of knowledge translation that occur in collaborative relationships.

Precursors of Role-Based Access Control Design in KMS: A Conceptual Framework

Role-based access control (RBAC) continues to gain popularity in the management of authorization concerning access to knowledge assets in organizations. As a socio-technical concept, the notion of role in RBAC has been overemphasized, while very little attention is given to the precursors: role strain, role ambiguity, and role conflict. These constructs provide more significant insights into RBAC design in Knowledge Management Systems (KMS). KMS is the technology-based knowledge management tool used to acquire, store, share, and apply knowledge for improved collaboration and knowledge-value creation. In this paper, we propose eight propositions that require future research concerning the RBAC system for knowledge security. In addition, we propose a model that integrates these precursors and RBAC to deepen the understanding of these constructs. Further, we examine these precursory constructs in a socio-technical fashion relative to RBAC in the organizational context and the status–role relationship effects. We carried out conceptual analysis and synthesis of the relevant literature, and present a model that involves the three essential precursors that play crucial roles in role mining and engineering in RBAC design. Using an illustrative case study of two companies where 63 IT professionals participated in the study, the study established that the precursors positively and significantly increase the intractability of the RBAC system design. Our framework draws attention to both the management of organizations and RBAC system developers about the need to consider and analyze the precursors thoroughly before initiating the processes of policy engineering, role mining, and role engineering. The propositions stated in this study are important considerations for future work.

Can Standardisation of the Public Assessment Report Improve Benefit-Risk Communication?

BackgroundNational regulatory authorities (NRAs) make the decision to register a medicine based on an assessment of its benefits and risks and publicly available assessment reports are used as a tool to communicate the basis for the decision. The Universal Methodology for Benefit-Risk Assessment (UMBRA) has also been used to effectively communicate the basis of regulatory decisions. Many NRAs in emerging markets place reliance on the public assessment reports (PARs) of reference agencies to inform about their own regulatory decisions. However, PAR users often criticise the redacted nature of PARs and may be challenged in identifying key benefits and risks, value judgements, and benefit-risk (BR) trade-offs.MethodsPARs for ertugliflozin l-pyroglutamic acid, erenumab, and durvalumab published by regulatory bodies in Australia, Europe, Canada, and the United States were compared with the validated UMBRA Benefit-Risk Template to evaluate the BR decision documentation. Published validation of UMBRA included report of a consortium of four regulatory authorities in Australia, Canada, Switzerland, and Singapore indicating that their clinical assessment templates were modified to align with the UMBRA approach. A focus group discussed the use of PARs as potential knowledge management tools for stakeholder understanding of regulatory decision making. The South African Health Product Regulatory Authority (SAHPRA) approach to document and communicate the BR decisions was evaluated.ResultsResults indicate key elements to include in the PARs including regulatory history, an effects table and a record of the strengths and uncertainties for each benefit and risk. Focus group participants agreed that a harmonised PAR template would support improved regulatory decision-making transparency. SAHPRA communication of BR decisions could be improved through the use of the UMBRA BR Template as a guidance for BR assessment and the basis of the South Africa public assessment report format.ConclusionSAHPRA's use of a structured template that supports transparent and quality decision making could have a major impact in ensuring consistency in the BR assessment of new medicines. The implementation of this effective approach for communicating BR decisions will advance agency goals of being a trusted, responsive, accountable regulatory body in which all healthcare stakeholders may rely on with confidence.

Social media analytics for knowledge acquisition of market and non-market perceptions in the sharing economy

Purpose Using the case of Foodora, this paper aims to assess the impact of technological innovation of an emerging actor in the sharing economy through stakeholders’ perceptions in the market and non-market domains. Design/methodology/approach Using a methodological approach called social media analytics (SMA) to explore the case of Foodora, 3,250 user-generated contents in social media are systematically gathered, coded and analysed. Findings The findings indicate that, while Foodora appears to be a viable provider in the marketplace, there is mounting public concern about the working conditions of its employees. In the market domain, Foodora manages its status as an online delivery platform and provider well, but at the same time, it struggles with its position in the non-market sphere, suggesting that the firm is vulnerable to regulatory change. These insights highlight the importance of simultaneously exploring and balancing market and non-market perceptions when assessing the impact of disruptive innovation. Originality/value This study offers originality by providing an integrative approach to consider both the market and non-market domains. It is also novel in its use of SMA as a tool for knowledge acquisition and management to evaluate the impact of emerging technologies in the sharing economy.

Knowledge management practices in Nepalese Judiciary: a case of supreme court of Nepal

Purpose The purpose of this paper is to investigate the practices of knowledge management (KM) by the Justices and bench officers of Judiciary of Nepal. The aim of this study is to explore the KM practices by the Justices and bench officers of the Supreme Court of Nepal during the process of the decision-making process and Judgmental preparing process. Design/methodology/approach The qualitative design and case study method was applied to this research. The information were collected from the Justices and bench officers of the Supreme Court of Nepal by using an interview of the participants. Findings It was essential to establish the KM in judiciary in the process of case hearing, decision-making and execution process. The KM tool and techniques help to make the employee of judiciary including justices to make a decision faster. It also establishes the values of the KM in judiciary from Judicial and administrative perspectives. Research limitations/implications The study anticipated the participants’ perceptions and practices of KM during the process of case hearing, decision-making and decision execution process of the case. This research was not viewed from the perspectives of judicial administration. The research participants of this study were Justices and bench officers of the Supreme Court of Nepal. So, it reflects the scenario of practices of Supreme court of Nepal. Practical implications This paper provides support for the importance of KM practices and awareness in judiciary to enhance the decision-making process during the case hearing process by the Justices in court. Originality/value This paper tries to establish practical implication along with its importance in Judiciary of Nepal.

The Impact of Intellectual Capital Efficiency on Corporate Sustainable Growth-Evidence from Smart Agriculture in China

In this paper, we expand the value-added intellectual coefficient (VAIC) model by constructing a comprehensive financial capital (FC) component. Human capital efficiency is subdivided into executive (EHCE) and nonexecutive human capital efficiency (NHCE). We have sampled listed agriculture companies (LAC) in China’s Shanghai and Shenzhen A-share markets from 2009 to 2018 and categorized them as high-tech (HTAC) and non-high-tech agriculture companies (NHTAC). We find that capital employed efficiency (CEE) and EHCE have a significant positive effect on corporate sustainable growth (CSG) of HTAC but no significant effect on CSG of NHTAC, while FC has a significant positive effect on both. These results suggest that companies, especially HTAC, should invest in human capital, and their executives and policymakers should develop effective knowledge management tools and begin accumulating the necessary intellectual capital to allow adaptation to their changing environment. In the spirit of the intellectual agriculture concept, we present some new ways to study the performance of agricultural companies using intellectual capital and offer suggestions that can help to modernize the industry.

PMO as a tool for the organizational knowledge management: case study in a project-based company of the sanitation service sector

Purpose: In projected-based company, where all process dynamics and information flow are concentrated around projects, the role of the Project Management Office (PMO) becomes even more relevant. Precisely, the objective of the study was to highlight the importance of the PMO, as a tool in the management of organizational knowledge, in a research carried out, through a case study, in a project-based organization of the sanitation services sector.Methodology: The qualitative research method used the Project Management Maturity Model (MMGP) to assess the level of maturity in project management and to identify organizational and knowledge problems observed in the phases of the knowledge management process, with the application of an electronic questionnaire to verify the perception of the directors regarding the role of the PMO in knowledge management, coding and personalization as knowledge management strategies and the 5W2H quality tool for planning actions.Findings: The PMO's initiatives and practices in the organization under study resulted in an increase in the level of maturity in project management, in the total resolution of 70% of organizational problems and in the creation of a Knowledge Management System, confirming the relevant role of PMO in management organizational knowledge.Unique contribution to theory, practice and policy: The research has as a differential the use of the PMO as an instrument for the organizational knowledge management, a theme that lacks in the literature, as well as the exploration of knowledge management in the sanitation services sector. Another contribution is the application of the Project Management Maturity Model to assess the level of project management maturity and identify organizational and knowledge problems and observe the improvement after actions

Building Information Model as a Collaborative Knowledge Management Tool for Construction Professionals

Aim: The aim of this study is to assess benefit of BIM as a collaborative knowledge management tool for construction professionals.
 Study Design: It was a mixed design research, the study was effected via literature review and a well-structured questionnaire. Likewise, interviews were carried out to substantiate the findings of the questionnaire survey.
 Place and Duration of the Study: The study was conducted in Kaduna State, Nigeria for a period of 2 years.
 Methodology: Being a mixed design research, a total of 250 questionnaires were administered and 235 were properly completed and returned representing a percentage response of 94%. Data garnered were analysed using relative importance index and presented in tables and charts.
 Results: The study found that 94% of construction industry’s professionals are familiar with the concept of BIM but 94.47% of them never applied it whereas 4.68% rarely apply BIM, while 0.85 often apply BIM. Also, the research identified that all the thirteen areas where BIM can be used as a KM tool for collaboration among construction professionals were significantly important, however, Constructability Reviews and 4D Simulations which involves providing an interface to visualize the entire structure and simulate the construction process stood out as the most important.
 Conclusion: The study concludes by recommending that the built environment professional bodies in Nigeria should carry out a proper sensitization programme in-order to train and retrain professionals in Nigerian construction industry as regards BIM tools and its applications. Also, BIM should be introduced as an integral part of the school curriculum for the training of future construction professionals so equipped them with the requisite BIM knowledge.

The Impact of Knowledge Management on Innovation in Academic Libraries

In an ever-changing environment, innovation is a key concern for nearly every organization, including libraries. Innovation is not necessarily spontaneous; in fact, workplace factors including knowledge preservation and management can have both positive and negative impacts on the innovativeness of organizations. But how can knowledge management translate into innovation? What kind of knowledge do knowledge management systems capture? And most importantly, why should academic libraries care? This paper aims to assess the impact of knowledge management tools on innovation within an academic library context and highlight areas of further research. Based on the literature reviewed, common findings include that an effective KM system supports innovation and learning within organizations, and that there are several variables within the framework of KM which can increase the effectiveness of the KM system. These variables include the use of KM tools for staff and customers alike, cooperative and supportive management attitudes, and the use of information and communication technologies (ICTs) to codify and share knowledge between institutions.

Learning and Development Tools and the Innovative Potential of Artificial Intelligence Companies

Purpose: The aim of the article is to examine the relationship between the use of learning and development tools in building the innovation potential of enterprises in the artificial intelligence sector. Design/Methodology/Approach: The study is based on a survey on companies from the artificial intelligence sector (n=127) located in Poland. The regression model defines the relationship between learning and development tools and innovations measured by the number of obtained patents. In addition, the analysis was expanded to include the results of a survey conducted among employees of the surveyed enterprises. As a result, an assessment of the usefulness of knowledge management tools was obtained. Findings: The findings indicate that modern tools of knowledge management in the form of knowledge bases and knowledge pills, or gamifications and business simulations affects the level of innovativeness. These tools are positive assessed by employees (i.e. programmers) that are directly involved in creating solutions in the field of artificial intelligence. Practical implications: The results of the analysis may indicate the directions of development of HR departments in companies of the artificial intelligence sector. It turns out that modern forms of learning stimulate the level of company innovation. Originality/Value: The artificial intelligence sector is perceived as the one that will have the greatest impact on technological progress in the coming years. Solutions in the field of artificial intelligence will have their impact on other industries, such as medicine or the IT sector. The study drew attention to factors determining the level of innovativeness of companies related to learning and development tools.