Abstract
A method describes the way of doing something with a definite plan, while a tool can support the method by using information technologies (IT). Knowledge management provides thousands of methods and tools to assist the process of creating, sharing, using, and managing knowledge. This approach is well-known in Austria's industrial sector and only applied in major construction companies ‒ especially not during the execution phase. Even though the building industry is characterized by routine processes, renovation projects cause unpredictable conditions leading to knowledge-intensive processes, which indicates the potential of knowledge management. A case study was conducted to identify the requirements for knowledge management tools or methods suitable for infrastructure projects focusing on highway construction sites. It points out that the needs of the interviewees working on-site are not very complex but very fundamental. The investigation shows that the most important needs include connecting, transparency, and team building. After this first step, research of methods and tools commonly used for knowledge management was completed. Those fulfilling at least one of the identified requirements were considered, evaluated, and examined for their applicability. This paper presents a selection of methods and tools to meet the identified needs on highway construction sites in Austria.
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