Knowledge Management Tools Research Articles

A Sociotechnical Systems Analysis of Knowledge Management for Cybersecurity

Knowledge management (KM) is a tool to tackle cybersecurity issues, provided it emphasizes on the interrelated social, organizational, and technological factors involved in cybersecurity. This paper proposes a sociotechnical systems analysis framework of KM systems for cybersecurity. Specifically, it applies a sociotechnical systems approach to investigation of constructs of KM systems for cybersecurity and identifies five major constructs of KM systems for cybersecurity: roles of KM in cybersecurity, organizational framework of KM for cybersecurity, cybersecurity analytics process, tools of KM for cybersecurity, and system architecture of KM for cybersecurity. The five constructs in the proposed sociotechnical systems analysis framework are analyzed. The paper makes contribution to the growing information systems literature by presenting a special case of sociotechnical systems analysis. The sociotechnical systems analysis framework provides guidelines for the development of KM systems for cybersecurity in organizations.

Land governance in Northern Ghana: Creating communities of practice between tribal leaders and the government

Land is of primary importance to rural people whose livelihoods are in one way or another linked to the property where they live and work. This is especially true in the rural region of the Upper East Region of Northern Ghana. However, developments such as de-agrarianization, establishment of protected land areas, urbanization, migration, land reform, resettlement and re-peasantization have dramatically changed lands and land use in rural communities. These changes have impacted not only rural communities’ sources of income and employment, but also their overall access to land and thus their livelihoods and future ability to care for themselves. In addition, these developments have impacted family relationships, culture and the peace of the people which are the building blocks of rural community living. The purpose of this paper is to provide a conceptual description of how land access, under the traditional system, can be reconciled with statutory law by communities of practice. Beyond just being a knowledge management tool that is employed for co-creating new compounds of shared knowledge, communities of practice can be used as standing committees that tie solid bonds within stakeholder groups and establish commonly accepted solutions to all problems related to a conflict-laden issue. In describing how this can be used to effectively merge the traditional with legislative land use policy, the paper provides an overview of the detrimental impact of land conflicts, the presence of dubious and unscrupulous land deals and of the role of women in these issues. It further discusses which specific provisions in Ghanaian law should prove to be effective. Yet, as the paper points out, central to the success of balancing the old with the new will be the continuation of the varied tasks performed by the traditional custodians of land, the “tindemba” (Earth priests are collectively called Tindaama/Tindaaba/ Tindaaduuma by the Gurure speaking people of Upper East Region, Tindemba by the Dagbani speaking speaking people of Northern Region and Tindaaba/Tendamba by the Gagaare speaking people of Upper West Region), who historically have always been involved in land transfers within the villages, as well as the important role which traditional leaders (tribal chiefs) need to play in land issues. The paper will demonstrate how communities of practices can be used to not only merge the old with the new, but also incorporate new policies that produce a more equitable structure in rural communities.

Mokslinė-techninė pažanga Lietuvos regionuose paskelbtų patentinių paraiškų požiūriu

The tasks of the article are: 1) to survey of the scientific literature in the field of the development of scientific-technical progress and the main entrepreneurial concepts; 2) to survey the EU and Lithuanian documents about RD 3) to analysis the situation of published applications according to date of filing application In Lithuania regions; 4) to determine the main R&D smart specialization directions in the Lithuanian regions according to published subclasses of International Patent Classification. Globalisation and demographics, trends and innovation, for example, environmental protection technology, biotechnology and health care, can be the basis for the sixth Kondratieff’s wave. Applied research is fundamental for the adaptation of research results in the activities of the organization. Created a technical object can be protected under patent law. Application of knowledge management tools and techniques of intellectual knowledge are being converted to an organization's competitive advantage. In today’s business more business part is realized with innovation activities, R&D works. The most important principle of the Paris Convention is a national regime. The second important provision of the Paris Convention − the priority of the conventional rate. Patent documents provide a lot of information about the invention that helpful elsewhere, so it is an important complement to traditional sources of information in terms of the dissemination of technological and scientific information. Patent documents provide information about the technical characteristics, applications history and information about the invention. In “Horizon 2020” will be funded by all parts of the innovation chain-from the idea to the market, in accordance with the 3 main evaluation criteria: high quality research, competitive industry and the benefits to the public. After analyzing the scientific literature and the data from the survey research we came to the following conclusions: the main R&D smart specialization direction in the Lithuanian region according to published subclasses of International Patent Classification is C05G, F23B, A23L, B65D, E05B, F03G. KEY WORDS: entrepreneurship, EU and Lithuanian documents , Lithuania regions, scientific-technical progress, smart specialization. JEL CODES: L26, O18, 032, 034, R11 DOI: http://dx.doi.org/10.15181/rfds.v13i2.825

DIGITAL NUCLEAR LEADERSHIP FOR SAFETY AND SECURITY- TOWARDS EFFECTIVE REGULATORY CONTROL

The revaluation of information technologies nowadays encourages the reliance on Digital Leadership within the business environment using innovative solutions and digital technologies. National Regulators for safety, security and safeguard face huge challenges to meet this specific mandated and establish an optimized regulatory practice for nuclear and radiation facilities and activities. Digital leadership plays a big role to highlight the area of the interface, identify opportunities, enhance organization culture, and encourage risk-informed decisions. This work introduces the Integrated Tool for Leadership and Knowledge Management for Safety and Security (ITLKMSS). It is tailed with specific requirements to create an automated infrastructure with five modules; Knowledge Management portal, Human Resource Development, and Training Centre, Sarcoma-Plus, Staff Information Database, and e-Learning Portal. The tool is developed and tested In-house for a planned scenario to measure its effectiveness. Results support the national efforts for digitalization and help to grantee sustainability of the regulatory framework with effective performance in a challenging context.

A Team-Based Workshop to Capture Organizational Knowledge for Identifying AI Proof-of-Value Projects

While industrial firms realize the importance of Industry 4.0, many have not yet started implementing the technologies required to harvest the benefits. To enable the adoption of artificial intelligence applications for Industry 4.0 and to address the gap between advances in technologies and their adoption in industry, this article presents a team-based workshop to capture organizational knowledge for identifying relevant artificial intelligence proof-of-value (AI POV) projects based on system engineering knowledge management tools. The aim of this one-day workshop is to identify a potential AI POV within an organization, including its starting point and initial expected savings.

KM tools alignment with KM processes: the case study of the Greek public sector

ABSTRACT This paper reports an investigation into the alignment of Knowledge Management (KM) tools with KM processes under the Common Assessment Framework (CAF) implementation. An exploratory case study was conducted to address this purpose by employing literature review methods, focus groups, observation, and document analysis. From the data analysis, we found that in each KM process, both technological and non-technological KM tools were used. However, there were limitations regarding the number of public organisations and the study in the Greek context, which could be addressed with further research that enhances generalisability within different public organisations globally. In summary, the study provides: a) a novel theoretical insight in combining KM tools with KM processes in the public sector, and b) a practical “roadmap” of KM for public sector executives.

Knowledge Representation for Multi-Scale Physiology Route Modeling.

We present a framework for the topological and semantic assembly of multiscale physiology route maps. The framework, called ApiNATOMY, consists of a knowledge representation (KR) model and a set of knowledge management (KM) tools. Using examples of ApiNATOMY route maps, we present a KR format that is suitable for the analysis and visualization by KM tools. The conceptual KR model provides a simple method for physiology experts to capture process interactions among anatomical entities. In this paper, we outline the KR model, modeling format, and the KM procedures to translate concise abstraction-based specifications into fully instantiated models of physiology processes.

Lessons Learned: a knowledge management tool for learning about radiation accidents

According to the International Atomic Energy Agency (IAEA), the lessons learned (LL) in a radiation accident are extremely important in the building of learning about accidents, identifying best practices and preventing new accidents from occurring – making that if they do, the damage could be mitigated. Thereby, it was noted that the problems identified from the accident analysis led to the adoption of a series of measures to make facilities safer and more prepared for such accidents. Thus, is evident that the analysis of the LL about radiation accidents is a powerful learning tool in the field of radiation protection, opening space for discussions of a wider knowledge about nuclear energy. It is then observed the importance of evaluating LL to strengthen the Nuclear Knowledge Management (NKM). In this sense, the objective of this paper is to demonstrate to students of a Postgraduate course on Radiation Protection how to carry out a bibliographical review on the accidents involving radiation material, based in the main publications of the IAEA about LL. It is understood that, in relation to the dissemination of knowledge, the analysis of the LL as a tool for NKM is of extra relevance, not only for studies and learning in the area, but mainly for the prevention of accidents.

The Impact of eLearning as a Knowledge Management Tool in Organizational Performance

This paper aims to understand the impact of eLearning capabilities on organizational performance. It also addresses the obstacles of organizational learning using eLearning methods and highlighting some emerging trends and technologies that will impact the eLearning experience in organizations. It examines a brief history of knowledge management and how it is related to learning, organizational learning, and performance. It also explores different eLearning technologies and trends. A systematic literature review was used to examine previous papers between 2016–2020. Results show eLearning can impact organizational performance in many ways, and human factors can be one of the most challenging obstacles in deploying eLearning solutions in organizations, and many emerging eLearning trends were explored including open educational resources, gamification, flipped classrooms, and many others.

Knowledge Management in Entrepreneurship Education as the Basis for Creative Business Development

Despite numerous studies dedicated to business and entrepreneurship education, there is a lack of research dedicated to students studying creativity in entrepreneurial and business-related disciplines through knowledge management tools and practices. The objectives of the study were to determine the key factors of creative motivation for entrepreneurship among students, to build an appropriate universal practical model of learner creativeness motivation, and to create a knowledge management concept based on this model. By way of comparative, descriptive, qualitative, and quantitative analysis methods, we investigated previous research in the field of motivation, educational approaches, and methodologies, together with the data of the Program for International Student Assessment of the Organization for Economic Co-operation and Development. In order to compare international experience of knowledge management in modern approaches to education, we analyzed the curricular of business and entrepreneurship programs in three higher education entities from different countries: the Russian Presidential Academy of National Economy and Public Administration, KIMEP University, and Al Ain University. As a result of the research, we developed knowledge management that can be used for the learner creativity and motivation model. Recommendations developed in the course of the study would allow for the ability to make business and entrepreneurship education more sustainable.

Knowledge and Information Management Tools in Architectural Dimensions

A knowledge systems design is a layer of learning modeling approach that focuses on applying generic Artificial Intelligence (AI) application approaches to a specific category of problem-solving activities. The consequences of 3 major approaches of the architectural dimension for the development of Knowledge Engineering (KE) tools are discussed in this study. The methodology is shown by a hierarchy of KE tools to enable systems management and knowledge development at the architectural design dimension, as well as architecture for controlling uncertainty through reasoning about actions. This article discusses architecture-dimension tools for KE. Knowledge architecture is a way of tailoring conventional AI problem-solving strategies to a specific set of activities. Architecture describes a certain kind of issue solution (e.g., diagnostic or reconfiguration) at a theoretical dimension above the application, indicating which parts of a problem class are fundamental to the issue and which are integration artifacts. An information system's design is a partial model in which certain choices are taken ahead of time to accommodate specific job characteristics. Many medical diagnostic systems, for example, evaluate data from the bottom up to identify "triggered" illness hypotheses, and then create top-down tasks to gather evidence for and against the hypotheses. Although it may be executed in a number of ways, the "trigger and acquire proof" cycle is an essential aspect of any design for the domain of clinical imaging activities.

Mathematization of experts knowledge: example of part orientation in additive manufacturing

The use of expert knowledge by manufacturing companies to support everyday activities has become an emerging practice thanks to the new knowledge management tools. A big set of knowledge is available in the organizations but its profitable use to solve problems and assist decision making is still a challenge. This is the case of CAM operations or preprocessing steps for which various works have been led to involve experts’ knowledge in the decision-making based on qualitative principles. However, so far, there is no methodology to the quantitative representation of that knowledge for more assistance. This paper introduces an approach for the conversion of knowledge into quantitative mathematical models. The main idea is to go from elicitation data in the form of action rules to simple unitary mathematical images; here desirability functions. The whole process carried out to extract the useful information that help building the desirability functions is exposed and different useful mathematical considerations are proposed. The resulting methodology identifies the categories of concepts in action rules and translate them into codified action rules. Then, through a mathematization process, the desirability functions are built. In short, this new approach allows evaluating the satisfaction level of the rules prescribed by the experts. As an illustration, the model is applied to action rules for CAM operations in additive manufacturing and more precisely to the definition of part orientation. This has shown the robustness of the methodology used and that it is possible to translate elicitation data into mathematical functions operable in computation algorithms.

CURRICULAR IMPLICATIONS OF KNOWLEDGE MANAGEMENT FOR LIBRARY AND INFORMATION SCIENCE EDUCATION IN NIGERIA

The introduction of knowledge management into the library and information science curriculum comes with some implications that bordered on how knowledge management is being taught and represented in the curriculum design for LIS education. The investigation was carried out from the viewpoint of LIS community in Nigeria using a web-based survey questionnaire and interview. Certified librarians in Nigeria constitute the unit of analysis; their population stood at 6,504, and only 369 participants completed the survey, followed by interviews with five professors from library schools in Nigeria. The result from findings indicated that from the six variables raised on the implications of knowledge management on library and information science education, only two variables score above the Mean Variable Score (X=3.98) benchmark, the need for KM competencies to be fully integrated into the LIS curriculum score the highest mean score (X=4.46), followed by the need for the LIS curriculum to keep changing to accommodate new development in KM. It also manifested in the study that the current curriculum did not adequately equip LIS professionals for knowledge management practice. More so, knowledge management can be treated as a separate course on its own and as well be integrated into the existing library and information science courses. From the seven knowledge management concepts and themes raised, only four variables score above the Mean Variable Score (X=4.32) benchmark, interpersonal relationship leads the pact with a mean score (X=4.39), followed by research and evaluation with a mean score (X=4.38), knowledge management tools, technics and technologies with a mean score (X=4.36) and lastly leadership and managerial role with a mean score (X=4.35). Also from the four variables raised on responsibilities of LIS schools, two of the variables score above the Mean Variable Score (X=4.4) benchmark, need for LIS schools to train and retrain LIS educators score the highest mean score (X=4.45) followed by the need for LIS schools to collaborate with other allied disciplines in the design and training of LIS professionals for KM with a mean score (X=4.4). This implies that effective training and education for KM calls for cooperation and collaboration among different academic units.

Application of knowledge management tools: Comparative analysis of small, medium, and large enterprises

PURPOSE: The purpose of this study was to conduct a comparative analysis of knowledge management (KM) initiatives in small, medium, and large enterprises operating in Ukraine, and to highlight the specific characteristics of KM policies, as well as the scope and intensity of KM tools application in these categories. In particular, the study focused on the consistency between the awareness of knowledge/KM importance and KM policies, and the scope and intensity of the application of both human-centered tools and information communication technology (ICT) tools. METHODOLOGY: The concept of the study was developed on the basis of an integrative socio-technical perspective. The empirical data were obtained through a questionnaire survey among 90 managers of small, medium, and large Ukrainian enterprises and were analyzed statistically. FINDINGS: Both common and distinctive characteristics of these categories in terms of KM were highlighted. Although all enterprises, regardless of their size, showed a high awareness of knowledge/KM importance for their business, significant distinctions between small and large enterprises were found with regard to their KM policies, the scope of advanced KM tools application, and the intensity of some traditional and advanced KM tools application. In all cases, large enterprises showed higher levels of these characteristics compared to small enterprises, whereas medium enterprises were more similar to large enterprises. In contrast to the common view on SMEs as a homogeneous sector in terms of KM, the study shows its heterogeneity in terms of KM initiatives. According to a number of indicators studied, significant differences were observed between small and large enterprises, whereas the distinctions between medium and large enterprises were much less obvious. IMPLICATIONS FOR THEORY AND PRACTICE: The theoretical contribution of this study was the provision of SMEs sector heterogeneity evidence based on a number of KМ characteristics. This finding allows us to deepen our knowledge of conceptual differences in KM approaches, applied by different enterprise categories. From a practical perspective, an enterprise size should be taken into account while designing specific KM policies, programs and tools to meet enterprises’ needs to a greater extent. The larger the enterprise is, the more structured, deliberate, and conscious the KM approach that should be applied is. ORIGINALITY AND VALUE: No empirical research that addresses the comparative analysis of KM initiatives in small, medium, and large enterprises operating in Ukraine, as well as in other transition economies of post-Soviet states, has been previously performed, and this study fills the gap.

Peculiarities of the transition to the methodological type of university education in different cultures

It was pointed out that there is a need to move from expert to methodological culture in higher professional education. The essence of this way of education is not knowledge about entities, but patterns and tools for knowledge management. The importance of the development of a methodological culture for creating growth areas inside and outside the existing education system and for a fundamental change in the management system of universities is emphasized. The basic models of universities are investigated by the structural method based on the matrix of values of the key cultures of the world. The search for mechanisms of transition to higher methodological education in Russian culture has been carried out. One of the mechanisms of such transformations is the transition to the authentic Russian culture when students select professors and inversed process when professors select students and universities’ leadership by the locals.

Knowledge for natural disaster-resilient businesses in emerging economies: a focus on decision-making by tourism entrepreneurs

To develop resilient business models, entrepreneurs who operate in an emerging economy tourist destination under continuous threat of natural disasters would benefit from knowledge attained by practical experience as well as by academic research. The aim of this study is to examine how the application of this knowledge can bolster business resilience. We draw on current empirical literature in the areas of business and tourism resilience to identify the scope of actionable design interventions. Eighteen years (2000-2018) of tourism and business resilience research were reviewed by a panel of experts to identify reoccurring topics, issues and problems. Following a thematic analysis, these topics were organised into business model canvas (BMC) blocks. We answer the question of how knowledge may be generated to aid the decision-making by tourism entrepreneurs of emerging economies whose businesses are disrupted by natural disaster events. Our contribution is simultaneously to academia and management through the conceptualisation of the BMC as an entrepreneurial knowledge management tool and as a framework for resilient business design.

UNIVERSITY CENTERS OF TECHNOLOGY TRANSFER AS A DETERMINANT OF INCREASING THE LEVEL OF ECONOMIC STABILITY AND QUALITY OF EDUCATION

The relationship between technology transfer and the quality of education and financial support for the technology transfer center is shown. To form a successful career for future graduates with the active introduction of scientific activity elements, a tool is needed not so much for theoretical training (basic research) as for practical "cases" of successful implementation of research results in the real sector of the economy. In this case, the structure of higher education institutions should be a unit (units) of commercialization of research and transfer of knowledge and technology or a system that combines several structural units. Achieving high efficiency in the implementation of research results requires appropriate human resources. A team formed under the leadership of an experienced scientist from young scientists - graduates of higher education of the second and third level. In this case, training through research and ensuring a high scientific level of staff are important tasks of the higher education quality assurance system. The model of activity of the center of technology transfer with a combination of potential of each direction is offered: publishing activity, grant activity, intellectual property, actually commercialization of results of researches and transfer of technologies and knowledge. Examples of practical implementation of the model of financing certain areas of activity of the technology transfer center are presented. The main indicators for assessing the activities of free economic zones in the commercialization of research results and technology transfer are identified. The proposed model of technology transfer in free economic education as an indicator of quality assessment of higher education according to the criteria of accreditation of educational programs is branched and can be modified depending on the type of free economic education and the predominant source of research funding. The algorithms for financing the technology transfer process presented in the paper are adapted to specific application conditions. They can be a tool for knowledge management through the quality of research. Keywords: quality of education, technology transfer, financial indicators, relationship model.

Situational management of human resources as a basis for ensuring the economic security of the enterprise

Introduction. The development of human resource management of the enterprise becomes especially relevant during the pandemic. The acute problem facing HRs across the country requires a comprehensive solution in the process of ensuring the economic security of the enterprise. The main driving force at the enterprise is personnel. Therefore, to effectively ensure the economic security of the enterprise it is necessary to apply situational management of human resources. Adaptation to change should be considered as an opportunity for rapid application of all long-term experience. The purpose of the paper is to study the situational management of human resource in the process of ensuring the economic security of the enterprise. Results. The paper presents the approaches of domestic and foreign scientists to situational management. The authors have developed a model for managing the human resources of the enterprise. An example of personnel management of leading foreign enterprises is given. The author’s vision of solving the problem of human resources management of the enterprise is presented. Conclusions. The generalization of scientific achievements in situational management of domestic and foreign researchers is given. For a better understanding of management in solving the problems of situational management, the authors present knowledge management tools. It is important to promote self-education, self-organization, learn to manage managers first, foremost, be flexible to exogenous, endogenous factors influencing the development of the enterprise. The authors propose a model of human resources management as a basis for ensuring the economic security of the enterprise. This model will provide a clearer idea for managers and HRs about personnel management in terms of situational adaptability. It differs from existing models in its focus on anthropocentrism. Every good successful leader must become a perfect HR.

Knowledge management: an exploratory study for knowledge transfer in a university

At present time educational and scientific organizations face dynamic and competitive environments that urge for innovation in their knowledge transfer processes. For that, they can count on a set of tools and techniques to better manage knowledge. Thus, the objective of this study is to suggest Knowledge Management tools and techniques that favor the transfer of knowledge in the development of organizational processes. The study carried out in the lato sensu postgraduate sector of a university located in the south of Brazil which started its activities 30 years ago, has a qualitative and exploratory character, as the methodological procedures employed were documentary research and an ethnography study. The primary data was collected through participant observation. The findings show that there are three major organizational processes in Educational institutions: "enrolling students", "accompanying students" and "operationalizing classes". Those processes involve 18 activities resulting in the fragmentation of knowledge. Thus, six Knowledge Management tools and techniques were suggested to support knowledge transfer in the organizational processes namely: benchmarking, practical community, collaboration tools, lessons learned, best practices, and storytelling.

Knowledge for natural disaster-resilient businesses in emerging economies: a focus on decision-making by tourism entrepreneurs

To develop resilient business models, entrepreneurs who operate in an emerging economy tourist destination under continuous threat of natural disasters would benefit from knowledge attained by practical experience as well as by academic research. The aim of this study is to examine how the application of this knowledge can bolster business resilience. We draw on current empirical literature in the areas of business and tourism resilience to identify the scope of actionable design interventions. Eighteen years (2000-2018) of tourism and business resilience research were reviewed by a panel of experts to identify reoccurring topics, issues and problems. Following a thematic analysis, these topics were organised into business model canvas (BMC) blocks. We answer the question of how knowledge may be generated to aid the decision-making by tourism entrepreneurs of emerging economies whose businesses are disrupted by natural disaster events. Our contribution is simultaneously to academia and management through the conceptualisation of the BMC as an entrepreneurial knowledge management tool and as a framework for resilient business design.