Information Technology Usage Research Articles

Examining the adoption of information technology in facilities management using the technology acceptance model

PurposeThe integration of technology into facilities management is essential for the seamless operation of organisations, encompassing a diverse range of activities that support the functionality, safety and sustainability of built environments. Thus, technology in facilities management has transformed the way organisations operate, enhancing efficiency, sustainability and user experience. This study examined the adoption of information technology (IT) for the successful implementation of facilities management (FM) systems in public institutions in Ghana using the technology acceptance model (TAM).Design/methodology/approachThe study employed a survey design involving 100 facilities management practitioners from public institutions within the Greater Accra Region.FindingsThe perceived ease of use of the system was significantly influenced positively by the availability of IT system and usability of FM system; similarly, perceived usefulness was found to be significantly influenced positively by the security and functionality of FM system. Acceptance and use of FM system by facilities management practitioners was also found to be significantly influenced positively by perceived ease of use and perceived usefulness of FM system.Research limitations/implicationsThe findings challenge managers and researchers to acknowledge that the availability IT resources, confidentiality and security, usability and functionality are very critical factors that influence facility management professionals’ intention to adopt IT for their work. Facilities managers must consider automating IT systems for innovative and smart FM services.Originality/valueThe paper establishes the elements that influence FM practitioners in organisations to adopt IT in executing their functions.

A web-based decision support system to support occupational therapy services in promoting active ageing

Background: Dealing with the consequences of Thailand’s ageing population is a significant challenge. The growing usage of Information and Communication Technology (ICT) has the potential to support healthy and active ageing. Objective: This study aimed to develop a web-based Decision Support System (DSS) and evaluate its usability. Materials and methods: Research and Development (R&D) was a study design. It was divided into two phases: the development of the web-based DSS and its usability. Results: The web-based DSS was designed under the requirements of the users and comprised seven components: 1) the login page; 2) the main page; 3) the register page; 4) active ageing measurement; 5) decision-making for older people; 6) the Occupational Therapy (OT) recommendations system; and 7) exporting information. A System Usability Score (SUS) of 80.41 in the usability test showed that the web-based DSS was very user-friendly and had excellent efficacy, efficiency, and satisfaction. Conclusion: The web-based DSS effectively enhanced ageing for older people.

Impact of ICT Utilization on Academic Performance: A Case Study of University of Hargeisa Students in Somaliland

The main focus of this study was to assess the impact of Information and Communication Technology (ICT) usage on student’s academic performance. This study took the University of Hargeisa (UOH) case to determine the impact between ICT on Student academic performance, particularly the availability, accessibility, and usability of ICT resources in the University. This study is conducted because it is known that from time-to-time reports indicate students in UOH have difficulties in their studies because they have limited access to ICT resources. Some may not be capable of using ICT. The study was conducted with one determining factor which is cross-sectional survey design. The data were collected through the means of questionnaires from a sample of 108 out of 150 sophomore students from the department of IT at the college of computing and IT. During the confirmation of principles, the researcher used simple regression analysis to analyse whether students’ academic performance was linear regression with ICT or not. The researcher found out that the availability, accessibility, and user-ability of ICT resources significantly affect students’ academics at UOH. The researcher recommends that there is a need for the University to invest more in computers and related technology. Access to ICT tools should not be limited to labs and libraries but expanded through establishing the ICT resource centre. ICT training should not be limited to Microsoft Office suites but rather aim at training students with the contextual skills to use ICT for their academics.

AI as a media literacy educational tool: Developing critical technology awareness

Moving with the integration of Artificial intelligence (AI) in teaching, this paper examines the possibility of incorporating artificial intelligence in media literacy education to prepare students with conventional technology consciousness mainly in the complex and highly computerized society today. This research aims to find out how students benefit from AI as a teaching aid in developing competencies in the analysis of AI-mediated media content, and algorithmic and ethical reasoning. This study adopted a mixed-methods research design with a quasi-experimental design to compare an experimental group that took media literacy combined with artificial intelligence instruction with a control group taking traditional media literacy instruction. For analysis, quantitative data showed that the experimental group gained substantial insight into biases, AI-created material assessment, and the impacts of algorithms on the creation and consumption of content. Focus group and interview data also reinforced the improvement of the experimental group’s understanding of AI in defining media experiences & critical reflection on ethical themes such as privacy, fairness, and justice. The results of this study support the view on the ability of AI to upskill learners in critical thinking, as well as promote ethical thinking within the usage of digital media. The study adds to existing literature that needs to draw the attention of academic circles to the potential of integrating AI into educational models; stressing that it is capable of preparing students for the intricacies of the media environments in the age of AI. Based on this research, media literacy education with the help of AI-integrated curricula may be considered as one of the most effective methods to promote AI education in technical and ethical fields of media usage. Media literacy education, therefore, calls for a change of approach to prepare students to deal with the implications of assimilated AI technologies, for the production of critical and ethical users of information technology. Implications for future curriculum development and research work are some of the study’s findings that suggest the following: Long-term effects of AI-based interventions; The generalization of the findings in other educational contexts.

School Management Activities in a Digital Age: An International Comparison Based on ICILS 2018

Principals have an important role to play in the implementation of digitalization in schools. They can be seen as role models for teachers with regard to information and communication technology (ICT) usage. Furthermore, there is nowadays a solid research linking educational leadership and management indirectly to student achievement. However, there is a lack of studies on the specific ICT usage of principals and the relationship with students' ICT skills. Against this background, our research aimed to find out whether different clusters of principals in Chile, Denmark, Germany, the Republic of Korea, and the United States can be identified on the basis of their leadership and management activities using ICT and whether there are differences in the distribution of the identified clusters across the countries. A latent class analysis was conducted using the International Computer and Information Literacy Study (ICILS) 2018 school questionnaire data. Across the five countries, three different clusters were identified based on principals’ activities using ICT. Proportions of principals’ distribution across the clusters varied significantly between the countries. In addition, it was investigated whether the clusters are related to students' computer and information literacy (CIL) using the means of student's scores in the computer based CIL test. No significant relation was found either when the five countries were considered together or individually.

Transforming Teacher Performance: Optimizing Learning Through Information and Communication Technology

This study aims to explore the effect of information and communication technology (ICT) usage on teacher performance at Madrasah Aliyah in Jember Regency. The background of this research is the low quality of teachers in Indonesia, as indicated by the 2015 Teacher Competency Test (UKG) results, with a national average score of only 44.5, far below the standard of 75. A quantitative method with a descriptive approach was used to collect data from 40 teachers as samples, using a questionnaire that had been tested for validity and reliability. Data analysis employed descriptive statistical analysis, classical assumption tests, and simple linear regression. The research results show that ICT usage has a significant impact on teacher performance, with a regression coefficient value of 0.809, meaning that every 1% increase in ICT usage improves teacher performance by 80.9%. The T-count value of 4.904 is greater than the T-table value of 2.035, with a significance level of 0.000, indicating a significant influence. Additionally, the R-Square value of 0.422 indicates that 42.2% of the variability in teacher performance can be explained by ICT usage, while the remaining 57.8% is influenced by other factors. The study also identifies various digital tools and platforms used by teachers, such as Moodle, Google Classroom, Kahoot!, and Quizlet, which contribute to improved teaching performance. However, the study also notes challenges in ICT implementation, including accessibility, technological skills, and curriculum integration. These findings provide a comprehensive view of how ICT can be effectively utilized in education and the challenges that need to be addressed to maximize its benefits. This study has practical and theoretical implications, including recommendations for the use of technology in teaching and the addition of literature on ICT utilization in education

Pengaruh Penggunaan Teknologi Informasi terhadap Peningkatan Kinerja Guru

This study aims to analyze the impact of information technology usage on improving teacher performance at SMP Negeri 26 Palembang. The use of information technology is expected to enhance the efficiency and effectiveness of the teaching process, particularly in planning, implementation, evaluation, and improvement of educational programs. The research method employed is a quantitative approach, with data collection techniques including observations, questionnaires, and documentation. The subjects of this research are teachers at SMP Negeri 26 Palembang. Data analysis was conducted using simple linear regression tests and prerequisite tests to ensure the validity and reliability of the collected data. The research findings indicate that the use of information technology has a positive effect on enhancing teacher performance at SMP Negeri 26 Palembang. The regression coefficient of 0.606 suggests that every increase in the use of information technology can improve teacher performance. The t-test results show a value of t_calculated = 7.386 and t_table = 1.676 with a significance level of 0.000, indicating a significant effect. The determination test shows that information technology accounts for 52.2% of the improvement in teacher performance, while the remaining percentage is influenced by other factors. In conclusion, optimizing the use of information technology has a positive impact on teacher performance, and it is recommended that schools continue to support training and development of technology skills for teachers in the future

Understanding Technology Facilitated Gender-based Violence (TFGBV) in Uganda

Technology Facilitated Gender Based Violence (TFGBV) is a growing issue in Uganda as the usage of information and communications technologies (ICTs) widens. These manifest in various forms such as cyber harassment, stalking, hateful messages, discriminatory comments, blackmailing and revenge pornography. TFGBV could have profound social, psychological, and economic consequences. That said, this digital transition could be used as a tool to provide a variety of services electronically. Policy research methods allowed for the study to explore the intricate nature of TFGBV in Uganda, investigate the effectiveness of Uganda’s existing legal and policy framework on TFGBV, examine the impact on victims, and propose comprehensive strategies for its effective regulation. The informants were purposively determined to provide technical aspects as well as a holistic lens, these include TFGBV survivors, legal practitioners, academics, legislators, CSOs, and implementers of the relevant laws as the Criminal Investigation Directorate and the gender desk of Uganda Police Force and the judiciary. The results highlight the necessity for a multifaced approach involving collaboration among various stakeholders, including the Civil Society Organisations, Government, and policymakers such as Members of Parliament, Police Officers, Parents, and individuals, to effectively combat TFGBV. Various factors that facilitate the TFGBV were identified, and everyone will have a role to play in this pressing issue.

Roles of Personal Values and Information Technology Usage in Forming the University Students’ View of Environmental Sustainability: A Preliminary Regional Study of Economics and Business Students

This study focuses on two significant factors shaping university students’ perception of environmental sustainability. Those are (a) personal values, measured by the Portrait Values Questionnaire (PVQ) and (b) the usage of and proficiency in information technology. Personal values have been widely used to analyze individual perspectives toward various issues, including environmental ones. As contemporary social arrangements include significant influences from social networks and mobile phone usage, overall engagement with technology becomes an essential factor affecting university student attitudes and behaviors. While the individual impact of those factors can be found in the extant literature, we look into their interaction concerning university student pro-environmental attitudes, measured by the Revised NEP (New Ecological Paradigm) Scale, and their environmental self-efficacy. Our sample comes from the population of undergraduate business and economics students from Central and Southeast Europe, specifically Slovenia, Croatia, Bosnia and Herzegovina, Serbia, and Montenegro. We discuss our findings in the context of previous studies from the same regions and consider the unique socio-economic factors. The research results address Sustainable Development Goals 4 (quality education), 12 (responsible consumption and production), and 13 (climate action) by analyzing the factors contributing to university student pro-environmental attitudes and their self-efficacy in the context of their information technology usage and proficiency.

The Use of Information and Communication Technologies Among Generation X in Serbia: A Comparison Before and After the COVID-19 Pandemic

The aim of this paper is to examine the use of information and communication technologies (ICT) among Generation X in the years before and after the COVID-19 pandemic. The pandemic brought significant changes in digital technology usage and accelerated shifts in work, communication, and societal functioning. Generation X, comprising individuals born between the 1960s and 1980s, grew up during a time when digital technologies and the internet were not as prevalent. Given that they now live and work in a digital era, it is crucial to understand how they adapt to the rapid changes driven by digitalization. For this research, microdata from the study "The Usage of Information and Communication Technology by Individuals/Households in the Republic of Serbia" was analyzed for the years 2019 and 2023. Results show a slight increase in internet and computer use, particularly among younger members of Generation X. Additionally, 2023 saw a noticeable rise in online shopping and the use of communication services that gained popularity during the lockdown. Regarding public administration services, respondents in 2023 primarily accessed services related to the pandemic, such as vaccine information and green certificates. However, a significant number of respondents, 49%, did not use public services in either 2019 or 2023, suggesting potential issues with trust or perceived complexity. The main contribution of this paper is a detailed analysis of this group's behavior before and after the pandemic, focusing on ICT use and responses to changes triggered by the COVID-19 pandemic.

Usage of Information technology for the success of managing various stages of the COVID-19 pandemic

This study explores the crucial role of Information and Communication Technology (ICT) in managing the COVID-19 pandemic, focusing on its impact on surveillance, contact tracing, patient monitoring, telemedicine, artificial intelligence (AI), vaccination logistics, communication, and public education. ICT has facilitated the collection and analysis of real-time data, enabling authorities to make informed decisions about containment strategies. Digital contact tracing systems have been instrumental in limiting the virus's spread, while remote patient monitoring and telemedicine have allowed healthcare services to continue with minimal transmission risk. AI and machine learning have enhanced the speed and accuracy of COVID-19 diagnosis, and ICT has streamlined vaccine distribution and monitoring to ensure equitable access. Additionally, online platforms have played a key role in public education, fostering collaboration among researchers and promoting interdisciplinary research efforts. The study emphasizes that the continued integration of ICT into healthcare systems is critical for addressing future global health crises. However, policymakers must invest in ICT infrastructure, bridge the digital divide, and ensure that marginalized populations have equitable access to these technologies. The findings highlight the importance of ongoing ICT development to improve healthcare outcomes in future pandemics and suggest that collaboration across sectors is essential for maximizing the potential of these digital tools. Ultimately, ICT has been pivotal in the effective management of the COVID-19 pandemic and will be vital in future crisis preparedness.

Influence of Information and Communication Technology Usage on the Performance of Office Management Practices: A Case of the Tanzania Automotive Technology Centre, Tanzania

Influence of Information and Communication Technology Usage on the Performance of Office Management Practices: A Case of the Tanzania Automotive Technology Centre, Tanzania

Development and validation of an instrument to evaluate the perspective of using the electronic health record in a hospital setting

BackgroundEvaluating healthcare information systems, such as the Electronic Health Records (EHR), is both challenging and essential, especially in resource-limited countries. This study aims to psychometrically develop and validate an instrument (questionnaire) to assess the factors influencing the successful adoption of the EHR system by healthcare professionals in Moroccan university hospitals.MethodsThe questionnaire validation process occurred in two main stages. Initially, data collected from a pilot sample of 164 participants underwent analysis using exploratory factor analysis (EFA) to evaluate the validity and reliability of the retained factor structure. Subsequently, the validity of the overall measurement model was confirmed using confirmatory factor analysis (CFA) in a sample of 368 healthcare professionals.ResultsThe structure of the modified HOT-fit model, comprising seven constructs (System Quality, Information Quality, Information technology Service Quality, User Satisfaction, Organization, Environment, and Clinical Performance), was confirmed through confirmatory factor analysis. Absolute, incremental, and parsimonious fit indices all indicated an appropriate level of acceptability, affirming the robustness of the measurement model. Additionally, the instrument demonstrated adequate reliability and convergent validity, with composite reliability values ranging from 0.75 to 0.89 and average variance extracted (AVE) values ranging from 0.51 to 0.63. Furthermore, the square roots of AVE values exceeded the correlations between different pairs of constructs, and the heterotrait-monotrait ratio of correlations (HTMT) was below 0.85, confirming suitable discriminant validity.ConclusionsThe resulting instrument, due to its rigorous development and validation process, can serve as a reliable and valid tool for assessing the success of information technologies in similar contexts.

The Mediating Effect of Information Technology Usage on the Relationship of Internal Audit Processes and Internal Auditor Competence towards Internal Audit Effectiveness: Evidence from the Chinese Financial Sector

The effectiveness of internal auditing is determined by various factors, such as the independence of the internal audit function, auditors’ competence, effective audit planning, efficient audit processes, and support from senior management. The digitalization and informatization of modern enterprises have transformed the way companies are managed and have similarly impacted internal audit practices. Informatization not only alters traditional internal audit processes but also changes auditors’ ways of working and thinking. From the perspective of resource-based theory, the effective allocation and full utilization of human, technological and organizational resources can enhance the effectiveness of internal audit. Therefore, the purpose of this study is to examine the impact of internal audit processes (IAP) and internal auditor competence (IAC) on internal audit effectiveness (IAE), as well as the mediating effect of information technology usage (ITU) on the relationship between IAP and IAC and IAE. To test the proposed hypotheses, a questionnaire survey was conducted within Chinese financial enterprises, yielding a total of 133 valid responses. Statistical data analysis was performed using the partial least squares structural equation modelling (SEM-PLS) method. The results indicate that both IAP and IAC have a significant impact on IAE and ITU. Furthermore, ITU serves as a mediating factor, enhancing the positive contributions of IAP and IAC to IAE.

E-Waste Management Practices Through the Eyes of Responsible Departments at Malaysian Public Universities

Electronic and electrical waste (E-waste) has been identified as the fastest-growing waste stream in the world. In Malaysia, forecasts indicate that it will soon reach 24.5 million units of e-waste by the year 2025. Today, higher learning institutions also contribute to the rapidly growing threat of e-waste. Besides mobile phones, the usage of Information and Communication Technology (ICT) equipment at universities keeps increasing and contributes to the increased quantity of e-waste, while the handling and disposal methods of e-waste still need to be improved. The purpose of this paper is to examine the current e-waste management system as well as to investigate the critical challenges constraining e-waste management at public universities in Malaysia. By using a qualitative approach, a number of interview sessions have been conducted with the responsible departments at six established public universities in Malaysia. It has been found that currently only e-waste generated from used electric and electronic equipment (EEE) which have been declared as university assets are being managed by the responsible departments at the six universities. All six universities are using the standard process of handling their e-waste since every single process needs to comply with the requirements of the Ministry of Finance (MOF). This remains the main constraint to flexibility or improvement of the current system. The universities are also facing some challenges, among others, lack of awareness and knowledge on how to properly handle e-waste among university citizens, no clear sustainable policy at the university, lack of facilities within the university compound to support the proper practice of e-waste disposal as well as lack of education and related training provided to the campus citizens. This paper also provides some recommendations for the improvement of e-waste management towards sustainability and offers an agenda for future research.

The Effect of ICT Usage on Economic Growth in the MENA Region: Does the Level of Education Matter?

This paper examines the effect of information and communication technology (ICT) usage on economic growth in the Middle East and North Africa (MENA) region, with a focus on how education levels modulate this relationship. Covering data from 2000 to 2020 and employing a panel ARDL model for analysis, this research finds that, while ICT is prevalent across MENA, its impact on economic growth is negative. Furthermore, it reveals that education plays a crucial role in determining ICT’s effectiveness on economic growth. However, the positive impact of education is overshadowed by the adverse effects of brain drain, which negates the potential benefits ICT could have on the economy. This study highlights the importance for MENA policymakers to address the brain drain issue to enhance the positive impact of ICT on economic growth, suggesting the need for strategies that leverage both ICT and education to effectively foster economic development.

An Investigation of Gender Differences in E-Commerce Shopping Frequency During COVID-19: Evidence From Türkiye

Due to the effects of the COVID-19 pandemic on people’s daily lives, individuals’ shopping habits have begun to change. This study investigates factors associated with citizens’ e-commerce shopping frequency, taking into account gender differences during COVID-19. The study utilized the Household Information Technologies Usage Survey microdata set conducted by TurkStat in 2021. Various factors related to citizens’ e-commerce shopping frequency, specifically considering gender differences during the COVID-19 period, were examined using the generalized ordered logit model. According to the research results, the frequency of e-commerce shopping inversely decreases with age for both men and women. The number of e-commerce purchases made by individuals, regardless of gender, increases in direct proportion to their education levels. Additionally, as individuals’ incomes rise, their engagement in e-commerce purchases increases. Men who actively search for information about products and services are more likely to participate in e-commerce compared to those who do not. This dynamic differs for women based on the quantity of their intakes. Regarding gender distribution, it was determined that, moving from east to west, women make more e-commerce purchases than men. For both local governments and service providers, developing healthier, sustainable, and more predictable policies and strategies for extraordinary situations such as pandemics is crucial. Businesses are recommended to build customer and supplier portfolios, focusing on areas such as platform accessibility, inventory management, distribution, transportation, and payment methods. Strengthening infrastructure and keeping systems up-to-date are also crucial for effectively responding to consumer demands.

Factors Improving the Quality of Local Government Financial Reporting Performance: A Mini Review Approach

The goal of this research is to investigate the variables applying accounting standards, internal control, using information technology, and the caliber of human resources that impact the caliber of local government financial reporting. Using the literature review method, this research examines various journals, articles, and books related to the topic under study. The findings indicate that the execution of Government Accounting Standards (SAP) significantly improves the transparency and accountability of financial statements. A strong internal control system helps reduce errors and fraud, while the utilization of information technology, such as accounting information systems, contributes to increasing the effectiveness and precision of financial reporting. For the purpose of maximizing the application of internal controls and accounting standards, the caliber of qualified human resources became crucial. This study advocates for local governments to enhance SAP adoption, fortify internal controls, optimize information technology usage, and cultivate human resource capabilities to attain superior financial reporting quality.

Self-reliance or dependence? patterns of information technology use on innovation performance

The association between information technology (IT) and firms’ innovation performance remains underexplored within the current Operations Management literature. We attempt to address this void by exploring how patterns of IT use (exploration and exploitation) influence innovation performance. We also introduce distinct types of supply chain (SC) innovation strategies, and explore how internal, external, and ambidextrous (balanced and combined) innovation strategies moderate the relationship. Drawing upon the dynamic capability view, we consider patterns of IT use as firms’ dynamic capabilities that can foster innovation performance, and regard SC innovation strategy as organisational paths that may influence the effectiveness of IT use. We empirically examine the relationship using data from 995 manufacturing firms featured in the World Bank China Enterprise Survey. We find IT exploitation and exploration positively influence innovation performance. Additionally, the internal innovation strategy can amplify the positive effect of IT exploitation, while exerting a non-significant moderating effect on IT exploration. Interestingly, the positive impacts of both IT use patterns on innovation are weakened when firms adopt external and ambidextrous innovation strategies. Our study contributes to a deeper comprehension of the relationship among IT use, SC innovation strategies, and firms’ innovation performance based on a dynamic capability view.

Factors Influencing ICT Usage in the Healthcare Management System at Government Hospitals in Tanzania: A Case of Kilwa Road Police Hospital

This study assesses the factors influencing Information and Communication Technology (ICT) usage in healthcare management systems at government hospitals in Tanzania, with a specific focus on Kilwa Road Police Hospital. The study aims to: examine the extent to which ICT infrastructure availability influences ICT usage in healthcare management systems; determine the influence of staff awareness on ICT usage at Kilwa Road Police Hospital; and investigate the influence of management support on ICT usage in healthcare management systems at the hospital. The study was guided by the Technology Acceptance Model (TAM) and Resource-Based Theory (RBT) and employed a descriptive research design. Systematic sampling was used to select 162 respondents from a target population of 272 staff members. Data was collected through questionnaires and analysed using both descriptive and inferential statistics. Descriptive statistics included frequencies and percentages, while inferential statistics utilized multiple regression analysis. The findings reveal that the availability of necessary hardware and software is significantly and positively related to the effective utilization of ICT in healthcare management systems at Kilwa Road Police Hospital. Additionally, the level of staff awareness was identified as a crucial factor influencing ICT usage. The relationship between hardware and software availability and ICT utilization was statistically significant (p < 0.05), highlighting its importance in enhancing healthcare management systems. Furthermore, management support was found to play a significant role in ICT usage for healthcare management at Kilwa Road Police Hospital. The study concludes that ICT infrastructure, staff awareness, and management support are critical factors influencing ICT usage in healthcare management systems at Kilwa Road Police Hospital. It recommends that the hospital's management ensure the continuous availability of ICT infrastructure to sustain effective healthcare management systems.