Freight Forwarding Industry Research Articles

Prosedur Jasa Pengiriman Barang pada PT. Wahana Prestasi Logistik

Freight forwarding services do have an important role in economic growth, especially in freight transport using airplanes. Transportation that is getting better and developing rapidly and supported by the advancement of science and technology today, many domestic freight forwarding companies are also established. Where a company sends the goods in its handling in addition to using sophisticated facilities and infrastructure, the company also needs cooperation with other parties to expand the network and performance system of the company to be better in its handling. Therefore, there is also a lot of competition between companies in the field of freight forwarding services in selling their products to consumers, but not everyone can build a freight forwarding company properly, because to place a company in the domestic freight forwarding industry must be able to have professional human resources, and high work standard capabilities, if they want to get the best access to the market and trust from consumers. This development has caused many problems that must be immediately addressed by freight forwarding companies in order to maintain their business, especially to increase revenue in the sales function. Such conditions have caused companies to work hard to capture the market, through a coordinated organizational structure, high specialization, and the ability of management to work effectively and efficiently.

Examining the Intention to Adopt an Online Platform for Freight Forwarding Services in Thailand: A Modified Unified Theory for Acceptance and Use of Technology (UTAUT) Model Approach

The freight forwarding industry is poised for significant digital transformation through online platforms that can enhance process efficiency and transparency. Despite the potential benefits, the adoption of such platforms has been slower than anticipated, largely due to customer concerns and specific industry characteristics. This study examines the factors influencing the intention to adopt and the actual use of an online platform for freight forwarding services among business customers in Thailand. A modified Unified Theory for Acceptance and Use of Technology (UTAUT) model, incorporating perceived risk, serves as the theoretical framework. Survey data collected from 400 respondents, all holding managerial or higher positions and involved in the freight shipping process within Thai firms, are analyzed using a structural equation model (SEM). The results indicate that performance expectancy, effort expectancy, social influence, and facilitating conditions positively influence adoption intention, whereas perceived risk negatively impacts it. Additionally, firm size moderates the effect of social influence, with a stronger impact observed in larger enterprises. These findings offer practical insights for Thai freight forwarders to enhance customer acceptance and promote the adoption of online platforms for freight forwarding services, thereby improving efficiency in the logistics industry.

The Influence of Product Price and Quality on Customer Repurchase Intentions Through Customer Satisfaction Mediation

This research was conducted with the aim of knowing the influence of prices and products on PT. XYZ Forwarding Indonesia on Repurchase Intention with customer satisfaction as an intervening variable. This affects business competition conditions in the Freight Forwarding industry. Currently, many Freight Forwarding companies have just been established and dare to provide the best offers to attract their customers. The type of research used is quantitative research using a questionnaire as a data collection instrument. The population in this study was PT service users. XYZ Forwarding Indonesia, the sample used was 154 people who had used the service at least twice. The sampling technique used is Probability Sampling. Data analysis technique through SEM-PLS measurements with the help of Smart PLS 4.0.5.9. Software. Based on the results of SEM analysis, the results show that price has a positive effect on customer satisfaction. On the other hand, price has a negative effect on repurchase intention. Then the product is stated to have a positive effect on customer satisfaction and the product also has a positive effect on repurchase interest. Customer satisfaction has a positive effect on repurchase interest. Furthermore, products do not have a direct influence on repurchase interest but are mediated through customer satisfaction. Price also does not have a direct influence on repurchase interest and is mediated through customer satisfaction. So from a Freight Forwarding perspective, companies must pay attention to price in each sale to be able to fulfill customers' desires and make repeat purchases.

The impact of remote work arrangements on freight forwarders job performance, satisfaction, and motivation

Remote work arrangements have become a critical argument both for employees and employers, particularly during the COVID-19 coronavirus crisis. The continuity of remote work arrangements has come into question as the pandemic disease diminished. Several industries and companies have recognized the advantages of remote work and made remote or flexible work a permanent part of their operations. Additionally, certain employees, perceiving the more favorable conditions provided by remote work, have refused to return to the office or have requested permanent remote work arrangements. Still, many employers are still questioning the pros and cons of remote work. In this context, this research focuses on freight forwarder employees who are assumed to be adaptable to work remotely due to the nature of their work. The research aims to determine current working arrangements and the effect of working remotely on the productivity, satisfaction, and motivation of freight forwarders. Data on these variables were collected through an online survey. All participants were individuals working for private companies in the freight forwarding industry. In an effort to minimize cultural impacts, companies located in Turkey have been chosen as the main sampling in the study. Through statistical analysis, the impact and factors influencing remote work arrangements on employee performance are explored. The effects and relationships between job performance, job motivation, job satisfaction, and work arrangement were examined by regression, correlation, and mediation analysis methods. Revealed findings present significant results for employers aiming to measure the effectiveness of remote work practices and policies.

A STUDY ON MANAGING MATERIAL HANDLING, STORAGE AND PACKAGING IN FREIGHT FORWARDING AT FLYJAC LOGISTICS PVT LT

This study looks into the difficulties and practices that the freight forwarding industry is currently facing in these areas. A combination of quantitative data collection through surveys and qualitative insights gained from interviews with industry experts were combined in a mixed-method research approach. Thematic analysis and statistical methods were used for data interpretation and analysis. The results indicate that there exist noteworthy prospects for enhancing material handling procedures, optimizing storage, and refining packaging tactics. Among the recommendations are the use of cutting-edge technologies for inventory control, the application of lean concepts to optimize processes, and the creation of environmentally friendly packaging options. Freight forwarding businesses can increase customer satisfaction, cut expenses, and increase efficiency by putting these recommendations into practice. KEY WORDS: Inventory management software, Conveyor systems, Inventory control, Space utilization and Packaging materials.

Determination of Customer Loyalty in the International Cargo Company

The purpose of this research is to understand the Factors Influencing Customer Loyalty: This study probably aims to investigate the factors that most influence customer loyalty in the freight forwarding sector. This can include aspects such as the relationship between the company and customers, service quality, customer satisfaction, price, and other relevant factors and measure the level of customer loyalty to freight forwarding companies in East Jakarta. This can be done through surveys, interviews, or analysis of historical data. The study used quantitative methods, which used random sampling for respondents to find data, the population is a user of freight forwarders in the East Jakarta Area by disseminating online and directly. Data analysis was processed using SEM PLS series 4 to find a definite answer from the results of the questionnaire distribution that lasted for two months. In this study, only the relationship between relationship and customer loyalty showed statistical significance, but the direction of the relationship did not match initial predictions. The relationship between Customer Satisfaction and Customer Loyalty has not been shown to be statistically significant. Recommendations in the freight forwarding sector, increasing customer loyalty can be achieved through improved customer relationships, consistent service quality, and ensuring customer satisfaction. By focusing on these aspects, companies can strengthen long-term relationships with customers and improve their performance in the freight forwarding industry

ОПТИМИЗАЦИЯ ЛОГИСТИЧЕСКИХ ПРОЦЕССОВ ПРИ ОРГАНИЗАЦИИ МУЛЬТИМОДАЛЬНЫХ ПЕРЕВОЗОК

The article addresses the urgent task of improving the efficiency of the entire cargo supply chain by optimizing each of the stages of the logistics process. The authors pay attention to the stage of selecting the performers of each link of the transport and technological scheme for the delivery of goods by optimization using quantitative, qualitative and rail selection criteria. According to the authors, the creation of a database consisting of digital profiles of performers of different types of transport and other participants in the supply chain will accelerate the process of introducing Block chain technology into the domestic freight forwarding industry and will reduce the trans-port component in the cost of finished products, increasing its competitiveness.

Is logistics service quality a pathway to customer loyalty in the international freight forwarding industry

Is logistics service quality a pathway to customer loyalty in the international freight forwarding industry

The Moderating role of commitment to management and mediating effect of Green Organizational Citizenship Behavior on the relation between green supply chains Practices and organizational performance of freight forwarding industry of Malaysia

The concept of SCM is relatively new in Malaysia despite the fact that Malaysia is among the 30 countries hurting by the air pollution. “Additionally, two of the cities of Malaysia are among the top 10 polluted cities of the world” (Vidal, 2016). This has negatively affected the climatic conditions of the country. Besides, Malaysia is an emerging economy and meeting economic growth will demand her to progress on industrialization. In this era of globalization and industrialization, finding ways to adopt sustainability is the aim of every organization, be it a freight forwarding industry of Malaysia Company or an FMCG concern company. “Addressing the environmental aspect helps in recognizing new opportunities, which leads towards competitive advantage” (Choi and Hwang, 2015). There are several international laws, which include agreements related to international transport and disposal of hazardous waste such as Basel Convention, which is an international treaty that was designed to reduce the hazardous waste between nations. Initiating policies within a country i.e. cleaner production, recycling waste, solid waste management and disposed material treatment can help the firm achieve environmental objectives.

The Moderating role of commitment to management and mediating effect of Green Organizational Citizenship Behavior on the relation between green supply chains Practices and organizational performance of freight forwarding industry of Malaysia

The concept of SCM is relatively new in Malaysia despite the fact that Malaysia is among the 30 countries hurting by the air pollution. “Additionally, two of the cities of Malaysia are among the top 10 polluted cities of the world” (Vidal, 2016). This has negatively affected the climatic conditions of the country. Besides, Malaysia is an emerging economy and meeting economic growth will demand her to progress on industrialization. In this era of globalization and industrialization, finding ways to adopt sustainability is the aim of every organization, be it a freight forwarding industry of Malaysia Company or an FMCG concern company. “Addressing the environmental aspect helps in recognizing new opportunities, which leads towards competitive advantage” (Choi and Hwang, 2015). There are several international laws, which include agreements related to international transport and disposal of hazardous waste such as Basel Convention, which is an international treaty that was designed to reduce the hazardous waste between nations. Initiating policies within a country i.e. cleaner production, recycling waste, solid waste management and disposed material treatment can help the firm achieve environmental objectives.

Inbound Logistics Metrics and Performance of Freight Forwarders Association in Kicukiro District, Rwanda

The Rwandan Freight forwarders federation (RWAFFA) was established in 2013 to deal with the fragility that was in the clearing and forwarding industry, which worked without defined and professional procedures that led to poor and inefficient practices within the industry. The objective of this study was to examine inbound logistics metrics on the performance of Freight forwarders federation in Rwanda. A case of RWAFFA in Kicukiro District. This study was guided by three specific objectives which are toto evaluate order fulfilment accuracy level of freight forwarders in Rwanda, to determine the status of on time delivered shipments, in case of freight forwarders in Rwanda and to analyse the degree of safety for goods handled by freight forwarders in Rwanda. The research was of great significant to the researcher, MKU and freight forwarding Industry in Rwanda. The descriptive research design with two mixed approach of qualitative and quantitative was used to collect data by use of interview guide and questionnaire. The 160 respondents of the study were selected from the target population of 246 including employees from RWAFFA management team, clearing agents and importers firms operating in Kicukiro District using the Krejcie and Morgan table with a simple random and census method of selecting the sample size. The collected results were analyzed using descriptive statistical analysis with use of percentage, mean and standard deviation and inferential statistics by the use of Pearson correlation (r) and multiple linear logistic regression analysis. Data were also presented in figure, tables and narratives because the qualitative data were analyzed with the use of thematic analysis which require the researcher to present the qualitative results in narrative. In this study, research findings showed that inbound logistic metrics were adopted to reduce the damaged shipment in freight forwarding within Rwandan Freight Forwarders association (RWAFFA).Therefore,The intercept of the regression was 13.803 and statistically significant p= 0.000).While the coefficient of order accuracy was 0.100 and p = 0.003. On time delivery had an intercept of 0.043 but significant at 0.002 and finally safety of goods had it at 0.065 and also positive. Despite the problem arising within Rwandan freight forwarders association in Kicukiro District such as Inadequate Performance measurement and metrics pertaining to SCM, lack of professionalism, clear regulations and to some extend absence of documented procedures to follow, delays and unreliability, lack of previous empirical research that examined the effects of inbound logistics metrics on performance of freight forwarders. The current success in implantation of inbound logistic metrics was contributed to the performance of freight forwarders federations. Keywords: Supply Chain Efficiency, Freight Forwarding, Kicukiro District Logistics, Inbound Logistics Metrics, Rwanda Transportation Industry

Artificial Bee Colony Algorithm with Pareto-Based Approach for Multi-Objective Three-Dimensional Single Container Loading Problems

The ongoing container shortage crisis has presented significant challenges for the freight forwarding industry, requiring companies to implement adaptive measures in order to maintain peak operational efficiency. This article presents a novel mathematical model and artificial bee colony algorithm (ABC) with a Pareto-based approach to solve single-container-loading problems. The goal is to fit a set of boxes with strongly heterogeneous boxes into a container with a specific dimension to minimize the broken space and maximize profits. Furthermore, the proposed algorithm incorporates the bottom-left fill method, which is a heuristic strategy for packing containers. We conducted numerical testing to identify optimal parameters using the C~ metric method. Subsequently, we evaluated the performance of our proposed algorithm by comparing it to other heuristics and meta-heuristic approaches using the relative improvement (RI) value. Our analysis showed that our algorithm outperformed the other approaches and achieved the best results. These results demonstrate the effectiveness of the proposed algorithm in solving real-world single-container-loading problems for freight forwarding companies.

Web-based Fright Forwarding Information System for Logistics Management in East Africa

Freight forwarding is the process of offering logistical services on behalf of shippers in delivering goods from point of origin and moving to the final destination using single or multiple carriers. The rising of universal e-commerce is stimulating change and innovation in the freight forwarding industry and the current generation of digital devices such as smartphones, and tablets and the availability of the internet has enabled the freight forwarding industry to thrive in facilitating both local and international services. Therefore, the freight forwarding sector in East Africa is moving from manual handling of freights to electronic-freights because of the ever-changing needs of technologies. The study aimed to develop freight forwarding web-based information system for logistics management that will streamline the customer experience and improve logistics services resulting to cost reduction and increase productivity. The author used mixed methods to gather the data and Extreme Programming (XP) system development model was used. Unit testing, integrated testing, and system testing were used to test and evaluate the developed system. The system was validated by structuring a survey questionnaire and distributed to the end users. According to the results, the system met the requirements and the users were satisfied because the system was easy to use and very interactive. With the development of this system, work overload and costs of operations are reduced, errors are minimized and the goods are expected to be delivered timely. For further studies, the author recommends the use of mobile app and Geographical Positioning Service (GPS) for real-time tracking.

Digital transformation for cold chain management in freight forwarding industry

During the pandemic, the attention and demand for cold chain increased owing to considerable use of low-temperature logistics in transporting perishable goods and vaccines. To ensure the shipping performance for reduced damage, logistics companies are required to track continually and repetitively the status of shipments daily. However, typing various air waybills for searching the shipping status is a cause of frequent errors. Also, tracking the shipping status is labor-intensive, resource intensive, inefficient and repetitive. Moreover, repetitive tasks result in low employee satisfaction. Therefore, robotic process automation (RPA) applications have gained the attention of practitioners in the cold chain logistics industry. This study contributes to (i) determining possible areas requiring automation through the workflow study on cold chain logistics and (ii) streamlining the operation by the develop a robotic process automation bots. A case study tested and evaluated the performance of two unattended RPA bots applied in a freight forwarder company to check shipment status and temperature conditions. The results determined that implementing RPA in the workflow reduces significant data processing time. With the implementation of proposed RPA bots, the company can better comprehend its shipping performance of logistics and can get an immediate notification from RPA bots when an abnormal situation occurs with regard to a shipment.

Proposed Business Strategy for International Freight Forwarding Company (Case: PT Jahermosa)

PT Jahermosa is an international freight forwarding company established in 2012. This company has experience handling several types of goods with various services and modes of transportation. The services provided include export-import goods delivery using sea, air, and land modes. Due to COVID-19, the company’s sales performance has decreased from 2019 to 2021. However, according to data from the Central Bureau of Statistics, Indonesia’s total exports and imports from 2020 to 2021 have experienced a drastic increase. This gap indicates an increase in the market for goods delivery services to and from Indonesia but did not accompany PT Jahermosa’s ability to absorb the market. Therefore, this study aims to provide strategic business proposals for PT Jahermosa in the freight forwarding industry to improve the company’s sales performance. This research is qualitative research using primary data and secondary data. Primary data was obtained through interviews with several customers and management participants. While secondary data is obtained through company financial reports, websites, journals, and articles. First, an analysis was carried out on the external and internal conditions of PT Jahermosa’s freight forwarding business. External analysis was conducted using the PESTEL Framework, Porter’s Five Forces Model, Customer Analysis, and Competitor Analysis. Meanwhile, internal analysis was carried out using the Resource Based View Model, VRIO Analysis, Porter Value Chain Analysis. After that, the internal and external analysis will be put into the Business Model Canvas. Then, SWOT analysis is used to evaluate the strengths, weaknesses, opportunities, and threats to assess the condition of PT Jahermosa using the data from external and internal analysis. Evaluation of these four factors forms the basis for formulating strategic alternatives using the TOWS Matrix. Finally, root cause analysis is carried out to find the real cause of the problems encountered using Problem Tree Analysis. Based on the results of this research, the strategy is formulated using the Diamond Strategy Model by considering four factors: vehicles, arenas, differentiators, speed, and economic logic. Value proposition canvas is used to support the proposed strategy. The limitation of this research is that financial reports need to be explained in detail to keep company documents secret. In addition, this research only covers PT Jahermosa as a freight forwarding and logistics service company. Further investigation can be made based on this research in the supply chain management, human resource management, and marketing strategy.

Exploring the Relationship between Supply Chain Management Practices and Environmental Performance in the Freight Forwarding Industry: A Case Study in Malaysia

Exploring the Relationship between Supply Chain Management Practices and Environmental Performance in the Freight Forwarding Industry: A Case Study in Malaysia

The Effect of Flexible Working Arrangements with Inter-role Conflict on Voluntary Turnover in the Freight Forwarding Industry

Changes in the way of working have begun to occur along with changes in the environment. This study aims to see the direct effect of flexible work arrangements in terms of flexibility of place and time with conflict between roles such asWork-Home and Home-Work Conflict and to see the moderating effect of strong ties to work (on the job embeddedness) and strong ties outside of work oroff the job embeddednessto voluntary turnover during the pandemic. This research was conducted through the distribution of questionnaires in October to December 2021 to 200 employees of the foreign-owned Transportation Management Services Industry assigned to the administration, finance, marketing and human resources departments operating in Indonesia. Structural Equation Model (SEM) with SmartPLS was used to analyze the data obtained. The results of the study show that flexible working arrangements has almost the same negative effect on Home-Work Conflict and Work-Home Conflict. And both conflicts have a positive effect on Voluntary Turnover with a greater positive influence on Home-Work Conflict and on the moderation of On and Off The Job Embeddedness found only in the moderating effect of Off The Job Embeddedness which moderates the positive influence between Home-Work Conflict and Voluntary Turnover..

Barriers Affecting the Use of Blockchain by Freight Forwarders in Ho Chi Minh City

Blockchain technology can improve the efficiency and competitiveness of freight forwarding companies. Although blockchain technology is expected to be a solution to help companies build sustainable logistics networks, the adoption rate of this technology is still low. Therefore, this study identifies barriers to blockchain adoption in the freight forwarding industry. Instead of providing more reasons to adopt blockchain technology, the study explores the factors that prevent freight forwarders from adopting blockchain. Findings based on empirical data support the majority of research hypotheses. The study identified factors that impede the adoption of blockchain technology including Perceived complexity of the technology, Perceived risk of vendor lock-in, Perceived effort in collaboration and communication between firms, Perceived constraint on government support and Perceived constraint on existing regulations and legal framework within blockchain. On that basis, the study provides some implications related to the application of blockchain technology in freight forwarding companies in Ho Chi Minh City.

Kepatuhan Pengendalian Intern dan Perilaku Etis Karyawan di PT. Intan Bali Cargo International

PT. Intan Bali Cargo International is a company engaged in the international freight forwarding industry. This study aims to analyze the influence of the control environment, risk assessment, control activities, information & communication and monitoring to ethical behavior of employees at PT. Intan Bali Cargo International. The sample was determined using the purposive sampling method so that 47 respondents were selected as the sample. Multiple linear regression analysis technique was used to analyze the data. The results of the analysis show that the control environment, risk assessment, control activities, information and communication, and monitoring have a positive and significant effect on the ethical behavior of employees at PT. Intan Bali Cargo International. These results indicate that the higher the level of internal control compliance, the ethical behavior of employees in the company will also increase.
 Keywords : Control Environment; Risk Assessment; Control Activities; Information and Communication; Monitoring.

ENHANCING TRACKING PRACTICES IN THE MALAYSIAN FREIGHT FORWARDING INDUSTRY

Freight forwarding is the movement of all intermodal commodities on behalf of shippers. Although the freight forwarding industry's contribution to a country's national output may not be as competitive as other sectors, the role that this industry plays in supporting an economy's activity cannot be underestimated. Furthermore, the stiff competition in the freight forwarding industry requires companies to continue to excel to survive and compete with the competitors. Thus, the purpose of this paper is to assess current literature and practices in the freight forwarding industry regarding tracking practices. Furthermore, it is expected that the documentation, freight readiness, route and technology capabilities will serve as a foundation for more effective operations and practices in Malaysia, ensuring the freight forwarding industry's sustainability. The study contributes to the body of knowledge on freight forwarding performance and can assist managers in reacting appropriately to create cost-effective logistic solutions.