Freight Forwarding Industry Research Articles

ENHANCING TRACKING PRACTICES IN THE MALAYSIAN FREIGHT FORWARDING INDUSTRY

Freight forwarding is the movement of all intermodal commodities on behalf of shippers. Although the freight forwarding industry's contribution to a country's national output may not be as competitive as other sectors, the role that this industry plays in supporting an economy's activity cannot be underestimated. Furthermore, the stiff competition in the freight forwarding industry requires companies to continue to excel to survive and compete with the competitors. Thus, the purpose of this paper is to assess current literature and practices in the freight forwarding industry regarding tracking practices. Furthermore, it is expected that the documentation, freight readiness, route and technology capabilities will serve as a foundation for more effective operations and practices in Malaysia, ensuring the freight forwarding industry's sustainability. The study contributes to the body of knowledge on freight forwarding performance and can assist managers in reacting appropriately to create cost-effective logistic solutions.

Can corporate social responsibility enhance organizational image and commitment in the ocean freight forwarding industry?

PurposeIn the past few decades, the concept of corporate social responsibility (CSR) has received substantial interest in the competitive business environment. This study aims to empirically examine the impact of CSR on corporate image, organizational commitment and organizational performance in ocean freight forwarders.Design/methodology/approachFive critical CSR dimensions were identified based on factor analysis: consumer interests, employee interests, environmental management, disclosure and corporate commitment and sponsorship. Structural equation modelling was subsequently performed to examine the hypothesized relationships among CSR, corporate image, organizational commitment and organizational performance.FindingsResults indicated that CSR had significantly positive effects on corporate image and organizational commitment, whereas corporate image was positively related to organizational commitment and organizational performance, respectively. Organizational commitment was also positively related to organizational performance. However, CSR did not have a significant direct effect on organizational performance.Research limitations/implicationsThis study intended to conduct a survey on logistics service providers; however, due to the limited availability of research on ocean freight forwarding service providers, the present sample was limited to ocean freight forwarding enterprises.Originality/valueFrom a theoretical perspective, this study contributes to the field by identifying the important dimensions of CSR and their effects on corporate image, organizational commitment and organizational performance. Particularly, it demonstrated the effect of CSR on ocean freight forwarding employees’ organizational commitment.

The impact of dynamic capabilities on competitive advantage: an empirical study of firms in the customs clearing and freight forwarding industry in Zimbabwe

The impact of dynamic capabilities on competitive advantage: an empirical study of firms in the customs clearing and freight forwarding industry in Zimbabwe

The impact of dynamic capabilities on competitive advantage: an empirical study of firms in the customs clearing and freight forwarding industry in Zimbabwe

Although the impact of dynamic capabilities on competitive advantage has been subjected to recurrent scrutiny in both theoretical and empirical studies, there is however still no consensus. In addi...

Research on the Dilemma and Countermeasures of the Customer Service Management of International Freight Forwarders under the New Normal——Take Guangdong GW Company as an example

In the context of the global epidemic that has lasted for many months, international trade has been declining, and China’s economy has entered a new normal. The global international freight forwarding industry is becoming more and more competitive. Many small and medium-sized international freight forwarding companies are facing difficulties in survival. Risk of bankruptcy. This article takes the customer service management of Guangdong GW international freight forwarder as an example, analyzes the dilemma of international freight forwarder customer service management under the new normal, and proposes corresponding solutions, explores the path to improve customer service management, and enhances the core competition in the market force. Thus, in order to improve the quality of customer service of international freight forwarders, it is necessary to carry out effective management innovation from improving the professional level of customer service personnel, improving customer service management system and improving customer service performance management. This will serve as a reference for the small and medium international freight forwarding industry to enhance the company's core competitiveness.

ANALISIS KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS

The freight forwarding industry in Indonesia and globally is growing very rapidly. This is because the value of e-commerce transactions or online stores continues to increase every year. Along with the development of the e-commerce business, reliable shipping services are needed to support the e-commerce industry in Indonesia. In this era, many shipping service companies are competing to get a good image in the community. The Nugraha Ekakurir (JNE) route as a company engaged in the service sector is required to provide quality services to its customers. This study aims to determine the level of JNE customer satisfaction with the services provided by using the Importance Performance Analysis (IPA) method. This study involved 30 JNE customers, Jhoni Anwar, Padang City. The results showed that the average satisfaction level of JNE customers was 85%. Of the 5 variables, the tangible factor reaches the highest satisfaction value, while the variable with the lowest satisfaction score is reliability. Based on the IPA method, there are still 11 attributes that must be improved the quality of service.

4PL Digital Business Models in Sea Freight Logistics: The Case of FreightHub

For years, the freight forwarding industry has been facing high levels of global competition. Accelerating this development, new and digital competitors are entering the market, striving to make freight logistics even faster, cheaper, and more predictable. Digitalization processes change traditional logistics businesses, leading to more efficient, flexible, and de-centrally organized logistics services. Sea freight operations, in particular, have the potential to better fulfill customer-specific requirements in competitive and complex environments by integrating digital technologies. Therefore, it is essential to understand how automating informational processes, such as freight brokering, affect business models in the logistics service industry. The present study qualitatively analyzed the case of FreightHub, a fourth-party logistics (4PL) sea freight agency, and compared its business model with traditional third-party logistics (3PL) business models. Applying a digital business model conceptualization, the present paper presents an extended framework for digital sea freight business models. In this line, the study contributes to theory and practice by refining business model research in the maritime transportation context, and providing managerial implications about the opportunities and threats of a digital transition in this industry.

Protection of personal data in the freight forwarding industry

Protection of personal data in the freight forwarding industry

Exploring Relationship between Freight Forwarder Selection and Size of the Organization: Multinomial Regression Analysis

Global economy tends to focus on more imports and exports, where businesses needs more and more support from 3PL providers to smooth their complicated business processes. When it comes to international business, there are a lot of regulations and steps to be followed. Starting from making a booking with the carrier, reserving space, negotiating better rates, equipment reservations, fumigation, obtaining certificates, clearing, and border regulations are few events involved. As a solution to the complicated processes freight forwarders came in to industry so that the business can focus on their core activities while forwarders involve in the transport and logistics processes. Hence the purpose of this study is to explore the relationship between freight forwarder selection and size of the organization and help to improve the service quality of the freight forwarding industry and identify whether there is a relationship between the frequencies of using forwarders with the size of organization. In order to carry out the research a questionnaire survey was developed using prior research, articles and distributed among the sample of 250 shippers which was selected out of the 1557 exporting companies in 23 industries in Sri Lanka. Multinomial Regression analysis was used to analyse data and Pseudo R-Square method was use to further confirm the relationship in between the dependent and independent variables. Findings identified a relationship between factors with organization size and the frequency of using freight forwarders. It is recommended to the policy makers of freight forwarding companies to consider the relationship and focus more on large scale organizations to enhance their profit and build relationships with the flourishing companies.

Determinants of Customer Satisfaction in Freight Forwarding Companies in Sri Lanka

Despite bringing enormous profit to the company as well as the development of the country, freight forwarding is still considered as a developing field in Sri Lanka. Freight forwarders usually work with agents, forwarders, small or medium size manufacturers, therefore, having a close customer relationship is a vital role which could sustain the freight forwarding industry competitive. This study investigates the determinants of customer satisfaction in freight forwarding companies in Sri Lanka. Primary data was collected by means of an online questionnaire from freight forwarders in the Western province of Sri Lanka and overall 258 valid questionnaires were used for the analysis. Besides, an auxiliary analysis was carried out using 19 potential influential factors which derived eight factors to determine the overall customer satisfaction which titled as reliability, responsiveness, communication and documentation accuracy, assurance, empathy, branding, technology, efficiency and trust. Hence in a situation where the growth rate for the logistics industry is drastically increasing, this thesis is important for further improvement of customer relationship in freight forwarding companies in Sri Lanka. KEYWORDS : Freight forwarding, Customer satisfaction, Logistics.

Impact of European integration processes to the freight-forwarding industry

Impact of European integration processes to the freight-forwarding industry

Understanding Intra-organisational Information Dependency: An Empirical Network Analysis of Vietnamese Freight Forwarding Industry

The use of timely, accurate, and relevant information is crucial for supply chain performance. Within business firms, executives and managers depend on demand and inventory data to make decisions for business operations. In this technological era, many firms are reliant on technological platforms to share mission critical information between their business units to prevent bullwhip effect due to information lag, and to improve coordination and collaboration among the units. Extant literature reveals that there is a strong research emphasis on information sharing practices between firms, and little on the information sharing practices within the firms for supply chain efficiencies. There is also limited research done to understand the impacts of information quality e.g. sharing mechanism, accuracy, timeliness and relevance have on the management of supply chains. Research often tend to focus on information sharing practices in modern businesses that utilises sophisticated IT systems for supply chain management, and neglects the business firms that operating in less developed environments. To investigate implications of information quality on supply chain efficiencies, this paper utilises social network analysis (SNA) to study information flows in the firms that operate in the Vietnamese freight forwarding industry.

Finance Function Performance Measurement-A Data Envelopment Analysis Approach

The practice of measuring performance of the finance function as a business support unit is not widespread. This study assessed the importance of measuring finance function performance, by ascertaining whether such measurement facilitates identification of the relative efficiency of business finance functions, and by establishing its impact, if any, on overall company performance. Focussing on a sample of companies in the South African Freight Forwarding industry, a performance metric was developed and implemented to measure finance function performance. Relative finance function efficiency was then evaluated using inputorientated data envelopment analysis (DEA) to identify ‘best in class’ performance and to benchmark participants’ performance. Further, value chain DEA (VC-DEA) was applied to evaluate finance function efficiency simultaneously with overall company efficiency. Results show that implementation of the performance metric together with DEA facilitated the benchmarking of the finance functions of the sample group and the establishment of improvement targets for the finance functions determined as inefficient. In addition, a link between overall company performance and finance function performance in terms of inputs was confirmed; however, this link was not conclusively established as regards finance function performance in terms of outputs. The contribution of the study includes confirmation that implementation of the performance metric together with DEA facilitates the critical evaluation of finance function performance, thus establishing the importance of measuring the performance of the finance functions. In addition, incorporating the use of DEA in a performance framework for the finance function as a business support unit has extended the range of applications of DEA.

Finance Function Performance Measurement-A Data Envelopment Analysis Approach

The practice of measuring performance of the finance function as a business support unit is not widespread. This study assessed the importance of measuring finance function performance, by ascertaining whether such measurement facilitates identification of the relative efficiency of business finance functions, and by establishing its impact, if any, on overall company performance. Focussing on a sample of companies in the South African Freight Forwarding industry, a performance metric was developed and implemented to measure finance function performance. Relative finance function efficiency was then evaluated using inputorientated data envelopment analysis (DEA) to identify ‘best in class’ performance and to benchmark participants’ performance. Further, value chain DEA (VC-DEA) was applied to evaluate finance function efficiency simultaneously with overall company efficiency. Results show that implementation of the performance metric together with DEA facilitated the benchmarking of the finance functions of the sample group and the establishment of improvement targets for the finance functions determined as inefficient. In addition, a link between overall company performance and finance function performance in terms of inputs was confirmed; however, this link was not conclusively established as regards finance function performance in terms of outputs. The contribution of the study includes confirmation that implementation of the performance metric together with DEA facilitates the critical evaluation of finance function performance, thus establishing the importance of measuring the performance of the finance functions. In addition, incorporating the use of DEA in a performance framework for the finance function as a business support unit has extended the range of applications of DEA.

Empirical Analysis of Efficiency and Productivity Change in the Korean Freight Forwarding Industry

Empirical Analysis of Efficiency and Productivity Change in the Korean Freight Forwarding Industry

ANALISIS SISTEM PEMPROSESAN TRANSAKSI PADA SIKLUS REVENUE PT SIG

Good accounting information system is information system that can generate accurate, on time and reliable information for management decision making. The use of database to keep the financial transaction and operasional transaction data must be integrated. Integrated database will avoid redundant data and keep the currency of data. Single database in each division will be time consuming, expensive and will cause inconsistency of data. This will be the disadvantage for the company to compete. PT SIG is the company operating in freight forwarding industry. One of the main responsibility is to manage the delivery of package from one place to another place all over the world and to manage all documents related to the shipping. The management of documents in this industry is very complex, therefore the need to handle the documents in the efficient, complete, fast and zero errror is the prime need of the management. The documents distributed in this industry are complex. The shipment of the package can be performed if the whole documents are complete. Unfortunatelly, the company can not manage its documents efficiently and effectively. Documents are manually generated and also manually distributed. The analysis in this research is the modelling process analyis that will become the basis for the designing of the system. Modelling process used in this research is Data Flow Diagram. The analysis of Information System of PT SIG is capable of giving some recomendation to solve the company problem in getting data accuratelly,on time and also to give the best service to the customer The reliable accounting information system is the system that can generate accurate, on time and reliable information for management decision making and to serve customer in a better way.Keyword : analysis information system, proces modelling, data flow diagram

The application of personality traits model on the freight forwarding service industry

Purpose The purpose of this study aims to investigate the relationship between employees’ personality traits and their job performances (including task performance and contextual performance) of Taiwanese freight forwarders by using responses from a NEO Personality Inventory-Revised Form (NEO-PI-R) questionnaire survey. Design/methodology/approach One of the most popular personality trait model is the five-factor model (FFM), which includes the big five domains, namely, openness, conscientiousness, extraversion, agreeableness and neuroticism (OCEAN). Each of these five domains includes six facets. Previous researchers have used OCEAN factors to describe the relationship between human personality and job performance. NEO Personality Inventory is a professional psychological assessment instrument published by psychological assessment resources. Multivariate analysis technique and regression technique are used to analyze surveyees’ responses. Findings Research results reveal the following four issues. The seniority of employees in a company has a positive relationship with their conscientiousness. Employees with higher score on the facets of the neuroticism domain have a negative correlation with their task performance and contextual performance. The relationship between employees’ openness to experience and job performance (both task performance and contextual performance) is not significant. Employees’ seniority has a positive correlation with both their task performance and contextual performance. In a nutshell, freight forwarding industry in Taiwan can use the facets in the neuroticism domain to screen and recruit appropriate job applicants. In addition, retaining senior employees could increase a forwarder’s task performance and contextual performance by their high degree of conscientiousness. Originality/value FFM model is a psychological theory dealing with the personality traits and human behavior. Freight forwarding is a labor-intensive business and is one of the most important sectors in the logistics industry. According the authors’ knowledge, the application of FFM on the logistics industry is simply not existed.

Factors that Affect Competitive Advantage in Freight Forwarding Industry on Jakarta-Indonesia

Achievement of Indonesia’s economic performance is very important factor for Indonesian national economy. Commercial activity export import significantly contributes in the national economy. The movement of goods is “the spirit” of trading activities; therefore, the role of freight forwarding companies is very strategic in supporting the progress of export import trade in Indonesia. Tight competition in freight forwarding industry that involves foreign and local company demands the kind of excellence compete for companies that want to be sustained. This research was compiled to figure out the factors that affect the competitive advantage in freight forwarding industry in DKI Jakarta. This study uses causal design as the research design as it aims to measure the relations between variables research. This study also uses a statistical multivariate to analyze the factors. Based on the factor analysis calculation, there are 27 factors that grouped into eight variables that have an impact on the competitive advantage in freight forwarding industry. These variables are macro-environment, human capital, organizational capital, financial capital, micro-environment, leadership, innovation, and marketing strategic. Among these variables, the macro-environment, human capital, organizational capital, leadership, and marketing strategic are classified as the dominant variables in explaining excellence competition advantage on freight forwarding industry in DKI Jakarta.

Impact of the Chinese VAT pilot on the international freight forwarding industry and the international shipping industry

Arguably the biggest change in China’s tax law in recent years is the reform of its turnover tax regime (‘VAT Pilot’), which will result in the merging of value-added tax (‘VAT’) and business tax (‘BT’) into a single VAT. With the advent of this VAT Pilot there are hot issues facing China, such as the integrity of the supply chain, the place of supply of services and financial leasing. Among these issues, VAT on services in the field of international freight forwarding and international shipping is worthy of close attention.In this article, the authors will share their insights into how the VAT Pilot impacts the international freight forwarding industry and the international shipping industry in China.

국제물류주선 사업자의 정부정책 우선순위 분석

국가와 국가 간의 무역 거래량이 증가함에 따라 기업의 업무범위가 내부적 업무에서부터 수출입 관련 업무까지 모두 행하는 것에 한계가 발생하게 되었다. 이에 이를 전담하는 국제물류주선업 시장 역시 점차 확대되고 있다. 그러나 국내뿐만 아니라 세계적으로 국제물류주선업체의 수가 증가하고 있는 현 상황에서 우리나라의 기업이 경쟁력을 가지는 것은 쉬운 일이 아니다. 이와 관련하여 정부에서는 다양한 지원 및 규제를 시행하고 있고, 학계에서도 다양한 연구가 진행되고 있지만, 대부분 현황이나 경영방식에 초점을 맞추고 있을 뿐, 정부지원정책에 대한 기업의 의견 및 인식과 관련된 사항은 반영되지 않고 있다. 이에 본 연구는 계층화 분석법인 AHP 분석을 활용하여 현재 시행 중인 정부지원정책에 대한 우선순위를 도출하고, 기업 규모별 인식의 차이를 비교하였다. 또한, 기업 규모별로 분류한 집단 간의 차이를 확인하기 위하여 t-test를 실시하였다. 분석 결과를 바탕으로 현재 시행 중인 정부의 지원정책이 기업의 실질적인 기대수준에 들어맞는지를 살펴보고, 우리나라 국제물류주선업 경쟁력 강화를 위한 시사점을 제시하였다. With the increase in the trade volume between countries, the market of freight forwarders industry has been gradually growing. However, not only in Korea, with the number of global freight forwarders increasing, global competition has been increasingly fierce, and domestic freight forwarders are facing enormous challenges, therefore, the relevant policy sectors have carried out a series of supportive policies, while academics have conducted various researches. But most of them have focused on the current situation or the business model, and they could not get feedback on government support policies from enterprises. Using the AHP analysis, this study decided the priority of the government's ongoing supporting policies, compared the cognitive differences among of the companies of 3 different sizes, which was further verified using t-test. Then we compared the government support policies with the actual expectations of the companies to see if they matched on the basis of the previous results of this study, in order to help to strengthen the competitiveness of our freight forwarding industry.