ENHANCING TRACKING PRACTICES IN THE MALAYSIAN FREIGHT FORWARDING INDUSTRY

doi:10.46281/ijbmf.v6i1.1466

Abstract

Freight forwarding is the movement of all intermodal commodities on behalf of shippers. Although the freight forwarding industry's contribution to a country's national output may not be as competitive as other sectors, the role that this industry plays in supporting an economy's activity cannot be underestimated. Furthermore, the stiff competition in the freight forwarding industry requires companies to continue to excel to survive and compete with the competitors. Thus, the purpose of this paper is to assess current literature and practices in the freight forwarding industry regarding tracking practices. Furthermore, it is expected that the documentation, freight readiness, route and technology capabilities will serve as a foundation for more effective operations and practices in Malaysia, ensuring the freight forwarding industry's sustainability. The study contributes to the body of knowledge on freight forwarding performance and can assist managers in reacting appropriately to create cost-effective logistic solutions.

Highlights

A freight forwarding company is a legal entity that is responsible for delivering freight on time while maintaining its quality and quantity in each time frame
Current coordinating has identified the most common service failures in the forwarding industry from the perspective of shippers as being related to documentation such as lack of logistics planning, information, and communication such as ineffective decision-making, operation such as lack of logistic practices and error in delivering service, equipment, cost, and booking and delivery services leading to losses to both parties (Aini, Faisol, Hashim, & Nasir, 2018; Popovych, Shyriaieva, & Selivanova, 2016)
This paper contributes to the concept of freight forwarding operations that can be used to explain and understand the importance to improve the tracking practices

Summary

Introduction

A freight forwarding company is a legal entity that is responsible for delivering freight on time while maintaining its quality and quantity in each time frame. Allowing for the signed contract of freight forwarding services, the freight forwarding company must be able to constantly track the location of cargo to ensure timely delivery of cargo and to coordinate cooperation among https://www.cribfb.com/journal/index.php/ijbmf International Journal of Business and Management Future Vol 6, No 1; 2021 different delivery participants. Current coordinating has identified the most common service failures in the forwarding industry from the perspective of shippers as being related to documentation such as lack of logistics planning, information, and communication such as ineffective decision-making, operation such as lack of logistic practices and error in delivering service, equipment, cost, and booking and delivery services leading to losses to both parties (Aini, Faisol, Hashim, & Nasir, 2018; Popovych, Shyriaieva, & Selivanova, 2016). Low cost and responsiveness are critical success factors in becoming a market leader (Dua & Sinha, 2019)

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