Freight Forwarders Research Articles

Mode choice support through an integrated Delphi-fuzzy logic model

This paper proposes a fuzzy logic mode choice model combined with a Delphi method to extract inference rules, representing the evaluation processes performed by experts. The model covers railway, road, and inland waterway networks and can handle imprecise information about the level of input variables. This fuzziness arises from the attitude and perception of decision-makers and subjective uncertainties. It extends existing models beyond optimisation and includes influential and interrelated input variables. The Rotterdam-Venlo multi-modal freight corridor in the Netherlands is selected as a case study to demonstrate the model's applicability. The model can be used to assist freight forwarders in understanding possible mode choice directions under a certain scenario, support policymakers in testing the effectiveness of designed or implemented policies (e.g. emission reduction), and give insights to infrastructure managers about performance developments by tracing possible effects of planned investments on the mode choice and possible demand shifts.

Application of the Decision Tree Method to Decision Makin in Using Trucking Services at A Freight Forwarding Company

PT. Ricakusuma Lestari Abadi is a company operating in the freight forwarder sector by providing transportation services. Non-optimality and limited fleet capacity causes delivery activities to be inefficient in terms of time and cost. This research aims to determine the application of the decision tree method and determine the correct choice of decision making when using trucking services.
 Selecting trucking services using the Decision Tree method is a decision tool that uses a tree-shaped decision model. Meanwhile, for data analysis using the Decision Analysis method and to make it more effective and efficient, Information Technology is used in the form of Quantitative Method (QM) For Windows 5 software.
 The dependent variable in this research is the Decision Tree Method, and the independent variable is decision making. The data used in the research is field research and observation, direct observation at PT. Ricakusuma Lestari Abadi.
 The results of this research produced a minimum yield for Colt Diesel Engkel (CDE) trucks of IDR 270,000 for the Jakarta Area in the AKU trucking category and IDR 382,500 for Bekasi destinations in the ATT trucking category. And the minimum yield on a Colt Diesel Double (CDD) truck is IDR 315,000 for the Jakarta Area with the AKU trucking category and IDR 472,500 for Bekasi with the ATT trucking category.

Inbound Logistics Metrics and Performance of Freight Forwarders Association in Kicukiro District, Rwanda

The Rwandan Freight forwarders federation (RWAFFA) was established in 2013 to deal with the fragility that was in the clearing and forwarding industry, which worked without defined and professional procedures that led to poor and inefficient practices within the industry. The objective of this study was to examine inbound logistics metrics on the performance of Freight forwarders federation in Rwanda. A case of RWAFFA in Kicukiro District. This study was guided by three specific objectives which are toto evaluate order fulfilment accuracy level of freight forwarders in Rwanda, to determine the status of on time delivered shipments, in case of freight forwarders in Rwanda and to analyse the degree of safety for goods handled by freight forwarders in Rwanda. The research was of great significant to the researcher, MKU and freight forwarding Industry in Rwanda. The descriptive research design with two mixed approach of qualitative and quantitative was used to collect data by use of interview guide and questionnaire. The 160 respondents of the study were selected from the target population of 246 including employees from RWAFFA management team, clearing agents and importers firms operating in Kicukiro District using the Krejcie and Morgan table with a simple random and census method of selecting the sample size. The collected results were analyzed using descriptive statistical analysis with use of percentage, mean and standard deviation and inferential statistics by the use of Pearson correlation (r) and multiple linear logistic regression analysis. Data were also presented in figure, tables and narratives because the qualitative data were analyzed with the use of thematic analysis which require the researcher to present the qualitative results in narrative. In this study, research findings showed that inbound logistic metrics were adopted to reduce the damaged shipment in freight forwarding within Rwandan Freight Forwarders association (RWAFFA).Therefore,The intercept of the regression was 13.803 and statistically significant p= 0.000).While the coefficient of order accuracy was 0.100 and p = 0.003. On time delivery had an intercept of 0.043 but significant at 0.002 and finally safety of goods had it at 0.065 and also positive. Despite the problem arising within Rwandan freight forwarders association in Kicukiro District such as Inadequate Performance measurement and metrics pertaining to SCM, lack of professionalism, clear regulations and to some extend absence of documented procedures to follow, delays and unreliability, lack of previous empirical research that examined the effects of inbound logistics metrics on performance of freight forwarders. The current success in implantation of inbound logistic metrics was contributed to the performance of freight forwarders federations. Keywords: Supply Chain Efficiency, Freight Forwarding, Kicukiro District Logistics, Inbound Logistics Metrics, Rwanda Transportation Industry

Analisis Sentimen Mengenai Kualitas Layanan Jasa Ekspedisi Shopee Xpress Pada Media Sosial Twitter

Technological advances in Indonesia has developed rapidly so that it cannot be separated from people's lives. This technological advancement has had a significant impact on e-commerce and increased usage of delivery services. The more shipping services available, the tighter the competition will be, so the freight forwarders must prepare well if they want to survive in this business competition. Shopee Xpress is one of the expedition services in Indonesia which was developed directly by Shopee so that every package that uses this expedition will be sent and handled directly by the official team from Shopee. However, many customers complain about Shopee Xpress expedition services regarding late delivery, untracked, damaged or lost packages and unfriendly employees. This study aims to understand consumer opinion on the quality of Shopee Xpress services on Twitter using positive and negative sentiments. Research data was collected for 3 months from 01 November 2022 to 30 January 2023. The data obtained was then processed using the Naïve Bayes Classifier algorithm with a sentiment analysis method based on the dimensions of service quality. The word cloud is used to describe the words that appear most frequently in each dimension of service quality based on their sentiments. The results show that the model produces an accuracy value of 86.33% which indicates that the model has described the accuracy of the data properly and is valid. Negative sentiment dominates consumer opinion regarding Shopee Xpress with the reliability dimension being the most discussed. Furthermore, based on word cloud visualization, there are several things that consumers often complain about in each dimension as a material for consideration to improve the quality of Shopee Xpress services. The results of research related to Shopee Xpress consumer opinion on Twitter social media can be used by the company as material for consideration to improve and improve the quality of services provided in order to maintain customer loyalty.

Shaping sustainable strategies of freight forwarding companies in the environment of the road transport market

Purpose. The paper aims to propose an approach to shape the sustainable strategies of freight forwarders under uncertainty of the stochastic environment of the transportation market. Methodology. The elements of the game theory were used to formalize the conflict situation, where the uncertainty of the transport market is considered as a game with nature. To design the model of the freight transportation market, the principles of the system’s theory were used in the representation of a forwarding company operating as an element within the macro-logistic system of the transport market. The methods of object-oriented programming were applied to develop the dedicated software for computer simulations of the forwarder’s operation within the market of transport services. The regression analysis was used as the main methodology to process the numeric results of experimental studies. The elements of functional analysis were applied to substantiate the sustainable strategy of a forwarding company in the considered example. Findings. The results of the conducted experiment allowed for determining the high-quality dependencies between the number of serviced requests and the number of dispatchers involved in the requests’ servicing for the case when the operators’ decisions are supported by the specialized software and for the case when decisions are made conventionally. Originality. The use of a game-theoretical approach in this study is based on the advanced simulations of a freight servicing process where the demand randomness and the servicing process stochasticity are integrally considered. Practical value. The proposed methodological approach is proposed to be used by forwarding companies to evaluate sustainable strategies when servicing clients within the given market. The use of the developed approach in practice allows forwarders to decrease the operational costs achieving the minimal negative impact on the environment.

Analysis Competency, Employee Resilience, and Leadership Impact on Organization Performance the Freight Forwarding Company

This study aims to see the relationship between variables and analyze the factors that cause a decrease in organizational performance. This research uses a literature review study to systematically review previous articles to see the correlation with the current research, the results are there is a relationship between all independent variables on the dependent variable. This finding can really be a novelty in qualitative research, organizational performance can increase with competency, employee resilience, and leadership at a company's international freight forwarding. In previous research, there are many other independent variables that can improve organizational performance but they are not mentioned in this study. Within a limited time frame, the researchers determined which independent variable was most dominant.

Analysis of Recruitment, Talent Management, and Work Engagement Impact on Sustainability Organization at International Freight Forwarding Company

This research aims to look at the relationship between variables and analyze the factors causing decreased organizational sustainability. This research uses a literature review study to systematically review previous articles to see their correlation with current research. The results show a relationship between all independent variables and the dependent variable. This finding could really be something new in qualitative research, organizational sustainability can increase with effective recruitment, and the implementation of talent management at all levels, thus creating an atmosphere of work engagement from new employees entering work until retirement in expedition companies. In human resource management research, there is no research framework like this article and the hypotheses in this research are very rarely found in previous research.

Potential demand for coastal shipping in Queensland: a behavioural econometric analysis

ABSTRACT Road freight transport presently dominates in Queensland due to the current restrictive coastal freight transport regulations. This study presents a discrete choice experiment administered to a sample of shippers and freight forwarders to elicit their preferences for road, rail, and sea transport. The results reveal that about 30% of the choices of 64 company representatives were for the coastal shipping option. Model estimates suggest a willingness to pay about 20 AUD/hour for saving one hour of transit time in the corridor, a higher direct elasticity for road transport with respect to cost, a higher direct elasticity for sea transport with respect to time, and an effect of road user charge on shifting from road transport. The results also show the tendency of half of the sample to ignore either transport time or cost (if not both) in their mode choice decisions, and in this case, the willingness to pay increased to about 30 to 44 AUD/hour for decision-makers not ignoring time and cost in their decisions. Findings also suggest that freight decision-makers evaluate cost and delay attributes of modes in correspondence with risk factors.

The Role of Freight Forwarding Services in Supporting Export Activities in PT Citra Trans Buana Kargotama Jakarta

The purpose of this study was to obtain a deeper description and understanding of the role of Freight Forwarding in supporting export activities at PT Citra Trans Buana Kargotama Jakarta. This research was conducted using a qualitative descriptive method, which is a problem formulation that guides research to explore and describe what will be studied thoroughly, broadly, and deeply. and The data used in this study is primary data obtained through direct interviews with PT Citra Trans Buana Kargotama Jakarta. Based on the results of research on export activity procedures at PT Citra Trans Buana Kargotama Jakarta, namely from exporters sending Shipping Instructions to PT Citra Trans Buana Kargotama Jakarta and then to DHL Express (couriers). While the parties and agencies directly related to PT. Citra Trans Buana Kargotama Jakarta is an exporter, importer, agent of freight forwarder, customs, shipping company, trucking company, and container depot. And in terms of export procedures at PT. Citra Trans Buana Kargotama Jakarta, the documents that must be fulfilled in the procedure for shipping goods are a packing list, invoice, shipping instruction, bill of loading, certificate of origin, notification of export of goods, and certificate of fumigation.

The effect shipper, carrier, and supervisory management data mining of online freight platforms on the innovation of financing model for Chinese financial institutions

The application of e-commerce and digitization in the logistics industry has given rise to the emergence of online freight forwarding platforms that connect shippers and carriers for the efficient transportation of goods. Online transactions on the platforms generate a large amount of data, creating opportunities to gain valuable insights through data mining techniques. However, against the backdrop of the Chinese government's accelerated efforts to create a new three-dimensional dynamic logistics landscape of "Internet + Logistics," the traditional financial service models of Chinese financial institutions are struggling to meet the evolving needs of these platforms. This research and innovation project explores the impact of data mining on the operation of online freight transportation platforms and the development of innovative financing models by Chinese financial institutions. A mixed research methodology was used to collect primary data, combining quantitative analysis, qualitative questionnaire analysis, and relevant interviews to collect and analyze the data. By analyzing financial data such as transaction volumes, creditworthiness indicators, and risk factors on these platforms, various data mining algorithms are utilized to mine and predict models. Further evidence is presented to analyze the relationship between shippers, actual carriers, freight platform managers, and financial service innovations that transact through online freight platforms and to propose new types of financing service solutions that can support the growth and sustainability of the logistics industry. These financing models have the potential to increase financial inclusion, reduce credit risk, and facilitate capital flows in the freight industry.

The Role and Function of Online Media in Improving Marketing Quality in the Ornamental Plant Business Based on Sharia Marketing Analysis

The use of online media as a marketing medium in the ornamental plant business of Berkah Jaya Horticulture Garden is very influential in the business development process. Also, it has a massive role in expanding product marketing reach. This study aims to determine the role and function of online media in increasing the marketing of ornamental plants in the Berkah Jaya Horticulture Garden regarding Sharia marketing principles. This type of research uses field research, where the researcher goes directly to the field to examine the state of the phenomena that occur at the research site—in this study, using a descriptive qualitative approach. The study results found that the marketing practices carried out by Berkah Jaya Horticulture Gardens included promoting Berkah Jaya Horticulture Gardens using advertising and live streaming features, which were also for friendly media. The stages of ordering between the buyer and the seller are the contract assembly in the form of an online sales account, bai' al-hal contracts, ijarah contracts, and wakalah bi al-ujrah contracts. The packaging process by guaranteeing the quality of ornamental plants before they are sent is one way to prevent consumer losses. Delivery of ornamental plants in collaboration with freight forwarding providers has an ijarah contract. Service by providing a question and answer column in the sales account, responding to complaints that come in very carefully, and granting the right of payment to warranty service.

Analysis and Design of Serviced Oriented Architecture (SOA) with Service-Oriented Modeling And Architechture (SOMA) Method in Trucking Services Company (Case Study: PT Argo Kencana Transindo)

Service Oriented Architecture (SOA) is an architectural approach which uses basic construction in the form of services to support rapid system development at low cost and has the ease of managing the composition of distributed applications even in heterogeneous environments. PT Argo Kencana Transindo (PT AKT) is a company in the field of transportation services or freight forwarding. Until now, the company in carrying out its operations still uses an information system that is only integrated with computerized applications, namely Microsoft excel, Microsoft word and also a simple system but there is no information system that is integrated between departments to be able to manage a lot of existing work. For the trucking industry, fast and efficient delivery times are essential to meet customer needs and maintain competitiveness in a competitive market. Facing the opportunity of changing business process needs in the future, SOA offers adaptive and reactive to the environment and offers solutions to business complexity, system diversity and technology. This research analyzes and designs SOA using the SOMA method which is expected to contribute to making it easier to integrate with other systems and services, helping to streamline communication and data sharing throughout the supply chain, leading to more efficient and effective operations.

The Influence of Psychological Capital, Job Satisfaction, and Employee Engagement on Job Performance on Employees of Freight Forwarder Companies In Jakarta

The purpose of this research is to analyze how the effect of psychological capital, job satisfaction, and employee engagement on job performance of employees at freight forwarder company in Jakarta which have branches in Semarang and Surabaya. Data were collected from 107 employees who were still actively working with a non-probability sampling technique using a purposive sampling method. The data analysis method used is regression with SPSS software version 25. The results of testing the hypothesis in this study show that there is a positive effect of psychological capital on job performance, a positive effect of job satisfaction on job performance, and a positive effect of employee engagement on job performance. The results of this study are expected to provide input for managers to improve job performance variables by maintaining levels of psychological capital, job satisfaction, and employee engagement among employees at the freight forwarder company.

Content analysis of the logistics project of international trade on the example of intermodals transportation

The aggressive war of the Russian against Ukraine dealt a devastating blow to the world economy, the transport industry, in particular, the world's leading carriers of goods, freight forwarding companies, were seriously affected. Also, in the article, the authors performed a content analysis of the modern theoretical base of logistics project management, highlighted the problem of substantiating the parameters of the products of logistics programs and projects. The features and possibilities of using the international rules of Incoterms 2020 are described to provide a clearer picture of the work of the logistics project by types of transportation of goods, for more effective management of resources in it. The authors emphasize that logistics projects are often divided into two phases: creation and operation; in addition, the importance of logistics projects for efficient transportation of goods and cargo and their impact on the competitiveness of the intermodal transport system is described. This study allows for a more detailed understanding of the features of managing the phases of logistics project implementation, especially in the post-war period, and also brings new knowledge to project management. Project logistics is a complex service for a specific investment project, which includes all methods of goods delivery, consulting, development of a transport concept and related services. Project logistics is built on a clear time frame and sequence. Thanks to project transportation, the construction of airports, factories, terminals, hubs and other large industrial enterprises becomes possible. Obtaining the maximum benefits from participation in logistics projects from cargo transportation of the transport market, taking into account the component of international mechanisms "Incoterms 2020" of balanced development of the country, which provides for high productivity, fair distribution of opportunities and results of profits from activities in logistics centers, hubs, ports in the paradigm of uncertainty of crises.

Delivery service order policy with the sharing economy concept using a discrete event simulation system

People's lifestyle, especially in shopping, has shifted from offline shopping, such as in supermarkets, traditional markets, stalls, and so on, to online shopping. Therefore, online business (e-commerce) has increased, resulting in a surge in the business potential of freight forwarder companies. When there is an increase in demand for the delivery of goods by sellers to consumers, companies need to make adjustments to improve their performance. This paper proposed the sequence of goods delivery services for XYZ companies by considering dynamic requests and conditions that vary discretely over time. This paper is based on a case company in Bandung, Indonesia. The method employed queuing models and discrete event simulations using hypothetical data with performance criteria to minimize the total cost of shipping goods. Simulations are carried out using one courier and one zone to compare customer service determination algorithms, namely first-come, first-served, proximity, and predictive control models. The simulation results show that the proximity algorithm produces a minimum total cost of Rp 1,785,749, the smallest cost compared to using first-come, first-served and predictive control models, respectively IDR 2,782,389, and IDR 2,639,291. Then, the Annova test was conducted, which provided information that one policy differed significantly from another, and a Turkey test was carried out, showing that the proximity algorithm produces better performance than other algorithms. The contribution of this paper is to present that the delivery service employed by the company provided a minimum total cost.

A hierarchical methodology for vessel traffic flow prediction using Bayesian tensor decomposition and similarity grouping

Accurate vessel traffic flow (VTF) prediction can enhance navigation safety and economic efficiency. To address the challenge of the inherently complex and dynamic growth of the VTF time series, a new hierarchical methodology for VTF prediction is proposed. Firstly, the original VTF data is reconfigured as a three-dimensional tensor by a modified Bayesian Gaussian CANDECOMP/PARAFAC (BGCP) tensor decomposition model. Secondly, the VTF matrix (hour ✕ day) of each week is decomposed into high- and low-frequency matrices using a Bidimensional Empirical Mode Decomposition (BEMD) model to address the non-stationary signals affecting prediction results. Thirdly, the self-similarities between VTF matrices of each week within the high-frequency tensor are utilised to rearrange the matrices as different one-dimensional time series to solve the weak mathematical regularity in the high-frequency matrix. Then, a Dynamic Time Warping (DTW) model is employed to identify grouped segments with high similarities to generate more suitable high-frequency tensors. The experimental results verify that the proposed methodology outperforms the state-of-the-art VTF prediction methods using real Automatic Identification System (AIS) datasets collected from two areas. The methodology can potentially optimise relation operations and manage vessel traffic, benefiting stakeholders such as port authorities, ship operators, and freight forwarders.

Digital Supply Chain Model for the Cargos Maritime Transport Management in Thailand

The aim of this paper is to study and to assess digital supply chain model for the cargos maritime transport management in Thailand. A samples are ten experts in the field of information and supply chain. The data is analysed by means and standardized deviations. The paper consists of seven elements namely main elements Shipper, Port Operator, Freight forwarders , Suppliers ,Customers and Satisfaction. The assessment about digital model in supply chain for the cargos maritime transport management in Thailand using Black-Box technique. The research findings revealed that digital model in supply chain for the cargos maritime transport management in Thailand is appropriate at the high level , the ten experts agreed.

An Information Operational Model for the Goods Maritime Transport Management in Thai Supply Chain

The research aimed to develop and to assess an information operational model for the goods maritime transport management in Thai supply chain A samples are ten experts in the field of information. and supply chain. The data is analysed by means and standardized deviations. The research about an information operational model for the goods maritime transport management in Thai supply chain consists of six elements namely main elements Carriers , Port operator, Freight forwarders Suppliers and Customers. The assessment about an information operational model for the goods maritime transport management in Thai supply chain using Black-Box technique. The research findings revealed that an information operational model for the goods maritime transport management in Thai supply chain is appropriate at the high level which mean that This model can be develop information system.

Brand quality in the sphere of transportation and expedition services development in a corporation

The XYZ Corporation is a state-owned company in the field of freight, expedition, and transportation services in Indonesia. The company’s main competitors are PT JNE, J&T, and TIKI. Even though XYZ Corporation started operations earlier, it is less competitive than its rivals. Therefore, this study analyses the relationship between brand loyalty, perceived quality, brand awareness, brand equity and brand associations on purchasing decisions for freight forwarding services at XYZ Corporation. We applied a quantitative descriptive method, and the data was obtained in 2022 using a questionnaire, namely online and offline. We examined four exogenous variables (perceived quality, brand association, brand loyalty, and brand awareness) and their relation to the five endogenous variables (brand equity, need recognition, information seeking, evaluation of alternatives, and purchase decisions). The measurement scale used in this questionnaire is a Likert scale (1-5). Data processing in the form of validity, significance, regression weight, reliability, and goodness of fit models were done. Data was then analyzed using the SEM model. The results show that brand loyalty, perceived quality, brand awareness, equity, and brand associations influence purchasing decisions. This means that the decision to use expedition services is determined by brand loyalty, perceived quality, brand awareness, and brand associations. This research implies that XYZ Corporation should change its service and business procedures to be better, or at least equivalent to some other services, to become the main focus in providing services.

SMARTBOX PENERIMA PAKET BELANJA ONLINE

SMARTBOX PENERIMA PAKET BELANJA ONLINE