Field Of Quality Management Research Articles

Process Mining for Six Sigma

Process mining offers a set of techniques for gaining data-based insights into business processes from event logs. The literature acknowledges the potential benefits of using process mining techniques in Six Sigma-based process improvement initiatives. However, a guideline that is explicitly dedicated on how process mining can be systematically used in Six Sigma initiatives is lacking. To address this gap, the Process Mining for Six Sigma (PMSS) guideline has been developed to support organizations in systematically using process mining techniques aligned with the DMAIC (Define-Measure-Analyze-Improve-Control) model of Six Sigma. Following a design science research methodology, PMSS and its tool support have been developed iteratively in close collaboration with experts in Six Sigma and process mining, and evaluated by means of focus groups, demonstrations and interviews with industry experts. The results of the evaluations indicate that PMSS is useful as a guideline to support Six Sigma-based process improvement activities. It offers a structured guideline for practitioners by extending the DMAIC-based standard operating procedure. PMSS can help increasing the efficiency and effectiveness of Six Sigma-based process improving efforts. This work extends the body of knowledge in the fields of process mining and Six Sigma, and helps closing the gap between them. Hence, it contributes to the broad field of quality management.

A bibliometric view on the use of total quality management in services

This research aims to highlight the major domains of and address the most prominent topics in the Total Quality Management (TQM) field in the service sector. Although there are numerous studies related to TQM, systematic quantitative reviews on TQM in services are scarce. The objective of this paper is to present a thorough analysis of the current mostly discussed issues related to the use of TQM in services by conducting a bibliometric analysis of the extant literature on TQM collected from Web of Science and Scopus databases. The findings indicate that TQM implementation is not a fading topic. The studies in the field of ‘TQM use in services’ are growing and becoming more intensive. TQM-related practices are gaining more attention while the TQM implementation framework is still under development. Healthcare is the most researched industry. Top management commitment/leadership is a critical construct and managers should be aware of the obstacle caused by lacking it. TQM professionals and managers in the service sector can benefit from this paper by having a sketch of the latest and most prominent academic findings and thus gaining insights on techniques that fit into TQM implementation. For academic professionals, several research avenues are pointed out.

Machine learning and Design of Experiments: Alternative approaches or complementary methodologies for quality improvement?

AbstractMachine Learning (ML), or the ability of self‐learning computer algorithms to autonomously structure and interpret data, is a methodological approach to solve complicated optimization problems based on abundant data. ML is recently gaining momentum as algorithmic applications, computing potency, and available data sets increased manifold over the past two decades, providing an information‐rich environment in which human reasoning can partially be replaced by computer reasoning. In this paper, we want to assess the implications of ML for Design of Experiments (DoE), a statistical methodology widely used in Quality Management for quantifying effects and interactions of factors with influence on the production quality or the process yield. We specifically want to assess the future role and importance of DoE: Will it remain unaltered by ML, will it be made obsolete, or will it be reinforced? With this, we want to contribute to the discussion of the future use of traditional Quality Management methodologies in production, as our ML assessment can in principle be applied to other statistical methodologies as well. While we are convinced that ML will heavily impact the field of Quality Management and its predominant set of statistical methodologies, we find reason to expect that this impact will be a mutual one. As this is the first paper addressing the joint force potential of the two methodologies ML and DoE, we expect a range of follow‐up papers being written on the subject and a spark in specialized applications addressing DoE's ML‐enhanced vital functionality for process improvements.

Značaj integrisanih menadžment sistema u farmaciji

Quality management is very important segment of business in pharmaceutical industry which primary objective is to provide a quality product to customer for the purpose of preserving human health. The increasing number of companies apply numerous quality systems, hence the need for a comparative review of quality management systems and its optimization in order to find suitable model for the integration of these systems. The improvement of integrated management and quality systems has become an imperative of company's business development and survival. It is economically acceptable to use synergy potential in the field of quality management for the purpose of significantly improving company's business competitive position with a relatively small investment. In addition to this, with the integration of different management systems companies become more agile, profitable and more competitive, which is a condition for its survival on the global marketplace. Integrated management systems combine all the components of management systems into a coherent system thus enabling the achievement of company's policy and goals. Basically, there are three approaches for establishment of integrated quality management systems: the Sequential approach, Parallel approach and Combined approach.

QUALITY MANAGEMENT IMPLEMENTATION TECHNIQUE IN EDUCATION: THE CASE OF LITHUANIA

The relevance of the study: The education system seeks to adapt to market requirements and increase its competitiveness. In order to rise and prosper, educational organizations must use the latest management concepts based on the world's best practices. The philosophy and methods of progress and continuous improvement are presented in the theory of total quality management [20]. Quality management systems in ISO normative documentsprovides possible practical recommendations and requirements for the management of organizations. Thus, the question arises as to how the most appropriate implementation of this standard in educational organizations is whether the ISO quality management system is necessary and applicable to higher education institutions in order to standardize the teaching process and administration.The problem of the researchthe ISO 9000 quality management system was first developed for the manufacturing industry, later developed in the service sector, and is now used in education as well. ISO 9000 in a general sense is a set of principles of good governance, but it is difficult to apply these principles in the process of educational services. Is the quality management system ISO 9000 applicable in the educational organization?The object of the research-operating quality management system ISO 9001: 2000.The aim of the research to theoretically substantiate the possibilities of the quality management system ISO, to learn the attitude of higher education administration and teachers to quality management, to determine the advantages and disadvantages of the quality management system ISO 9001. Methods - Questionnaire survey. Quantitative data analysis.Results.The quality management system ISO 9000 ensures the pursuit of quality policy, standardization of procedures, elimination and avoidance of non-conformities, a system of corrective and preventive actions, and supervision of the quality management system. Quality management system ISO 9000 helps the educational organization to establish itself in the market, helps to meet the customer's requirements. Systematic process management allows processes to be laid out in such a way as to achieve the desired result in the best possible way, ensuring the trust of stakeholders. The quality management standard has significant advantages, such as increased competition in the labor market, better distribution of activities, satisfaction of consumer needs and expectations, and operates effectively at the management level. One of the shortcomings of the system is the cost of certification and maintenance of the system, as well as the staffing approach. The novelty is that it has been tested higher education institutions which have implemented a quality control system.As the result shows that respondents of higher education institutions, assessing the importance of the field of quality management, indicated that the most important area of influence is the external evaluation of the institution, the organizational culture and the improvement of the teaching process. The second most important area of the quality management system is the proper distribution of activities and accreditation of study programs. The advantages of the implemented quality management system ISO 9001 for the activities of the organization were mostly indicated by the respondents as the significantly improved improvement of the study process, as the respondents significantly assessed the creation of the quality team. The most dominant factor highlighting the shortcomings of the quality management system highlighted in this work is the cost of working time. Assessing the shortcomings of the quality management system, respondents expressed the opinion that there is insufficient information about the implementation of ISO in the organization.

Quality Assurances Practices, Training Needs and International Students Mobility: Analysing the Nexuses

The role of education’s quality in determining international students’ choice of study destination was discussed by several studies. However, it only seems to have gained a huge prominence recently by constituting a theme in the quality management field involving empirical studies. In spite of such prominence the theme does not seems to provide sufficient empirical evidence forging a nexus between quality assurance practices, training needs and international student’s mobility. This research work therefore attempts to fill this gap by examining how the search for quality education and training needs satisfaction play role in international student’s mobility. Six dimensions of quality assurance in education were identified through extensive literature reviewed, three dimensions of training needs were equally revealed by the literature. Nine hypotheses were thus developed using these dimensions with the view to explain the relationship among the variables involved. The primary data for this study was obtained through a cross-sectional survey of International students in University Utara Malaysia with the aid of questionnaires, where a total of 150 respondents were selected randomly. Partial Least Squares (PLS) method was adopted in analysing the collected data with smartPLS 2.0 to determine the relationship involved. The result supported the relationship between organizational needs, Tangibility of facilities, Nature of service delivery and international student’s mobility, while the other six relationships were not supported.

ANALISIS KUALITAS PRODUK KONVEKSI BERUPA SERAGAM SEKOLAH DENGAN MENGGUNAKAN METODE SIX SIGMA DI TEMPAT PRAKTIK KETERAMPILAN USAHA (TPKU) BIDANG KONVEKSI TEBUIRENG

The rapid rate of growth of technology and information in the modern era today, encourages companies to further develop their thoughts and views to maximize the goals and objectives set. The Place to Practice Business Skills (TPKU), is a business engaged in the field of convection managed by Tebuireng Boarding School. One of the most widely used convection products is the school uniform. In producing school uniforms, convection also strives to continuously improve quality by pressing the number of defects in the product. Some things that need to be done are identifying the factors that cause disability using the Six Sigma method, calculate the quality of sigma, and propose appropriate actions to control the quality of school uniforms. Six sigma is a tool of quality improvement toward the 3,4 target of failure per a million opportunities for each production. So six sigma is one of the new methods in the field of quality management aimed at quality control and improvement. By using the six sigma method, it can be seen that there are seven types of defects (CTQ) that occur in school uniform products. The two most common types of defects are: seams that are not tidy with a percentage of 51.1% and stain on uniform of 28.4%. For the quality of school uniforms produced by Tebuireng Convection is still low ie 2.95 sigma with a product defect rate as much 74830 products in one million products (DPMO). From the application of these six sigma, it can be concluded that the proposed action to be done convection to reduce the level of product defects is to focus its supervision on improving employee performance, engine performance, applicable work standards, existing facilities and infrastructure, provide motivation to work, and improve time management well.

Coordinating quality, time, and carbon emissions in perishable food production: A new technology integrating GERT and the Bayesian approach

This study concerns improving the performance of perishable food production from the joint perspective of management and technology. We consider a new idea about sustainable quality management for perishable food, which has aroused growing concern recently. Quality improvement activities (QIAs) should be carried out within the framework of the sustainable development. This motivates us to explore the tradeoffs among three sustainable metrics which involve quality, time and carbon emissions in perishable food production when optimizing QIA decision making. Our main contribution is proposing a new technology integrating Graphic Evaluation and Review Technique (GERT) and Bayesian approach, in which GERT can present the uncertainty of the three metrics and forecast their expected trends, and Bayesian approach can evaluate the probabilistic changes of the three metrics resulting from QIA decision making. To the best of our knowledge, this study is the first to use the above decision-making technology in food quality management. Furthermore, a multi-objective optimization model is built and a customized multi-objective particle swarm optimization is employed to generate the three-dimensional Pareto front to aid the decision making. We take bottled milk production as an example and present a case study on a famous Chinese dairy manufacturing firm. Numerical results and managerial insights show the advantages of our technology which include: (1) we can mitigate uncertainty, but do not change the random nature of food production; (2) we can reinforce the stability of the probabilistic change of the three metrics by increasing of the QIA-trial size; (3) we can visualize the optimal tradeoffs among the three metrics from different angles of view; and (4) we can figure out individualized sustainable quality management plans which are node-oriented and objective-oriented. In conclusion, we hope this study can be a beneficial supplement to the quality management field of perishable food with respect to technology innovation.

The extent to which primary school principals apply TQM standards in education in Riyadh from the point of view of school administrators

Study entitled "The importance of implementing the principals of elementary schools to the standards of comprehensive quality management on education at Riyadh city from the point of school management supervisors view.
 The study aimed at knowing the degree of implementing the principals of elementary schools principals to the standards of comprehensive quality management on education at Riyadh city from the point of school management supervisors view, knowing the requirements of implementing the standards of comprehensive quality management of education at Riyadh city from the point of school management supervisors view, knowing the most of obstacles on implementing standards of comprehensive quality management of education at Riyadh city from the point of school management supervisors view.
 The researcher has utilized the analytical descriptive methodology, questionnaire as the tool to collect the data that appropriate to the population of study which consisting of the total of elementary school management supervisors on education at Riyadh city. The sample of study has been conducted on (54) supervisor of the school management in elementary school at Riyadh city. The most results of study:The virtual fact to implement the principals of elementary schools to the standard of comprehensive quality management in education, encourages the humanitarian to relations in schools, attends the teachers with courses on comprehensive quality management, delegation of powers and spreads the culture. One of obstacles on implementing the elementary school managers to the standards if comprehensive quality management in education, is shortage of qualified staff on the field of comprehensive quality management, weakness of participation the schools principals on taking decision about the implementation of comprehensive quality management.

Управление качеством и безопасностью медицинской деятельности: опыт Республики Казахстан (по результатам визита делегации Росздравнадзора)

The article describes the results of the visit of the Russian delegation to the medical organizations of the Republic of Kazakhstan. The greatest interest
 was aroused by the activity of the Republican Center for Health Development of the Republic of Kazakhstan in organizing and conducting accreditation
 of medical organizations for compliance with standards in the field of quality and safety management of medical care.

A REVIEW ON THE CHARACTERISTICS OF A GOOD QUALITY LEADERSHIP STYLE

Purpose: Leadership is an interactive concept that influences our daily lives. A quality concept is an approach and philosophy that leaders use to incorporate the leadership process into the organization successfully. Both concepts have an incremental history, correlation, and discussion. However, the two concepts have not yet been theoretically and empirically integrated. This paper attempts to integrate and discuss leadership and quality to create a single quality leadership style based on the definition of quality gurus and the leadership styles which relate more towards the quality of leadership.
 Methodology: The study used a systematic literature review to review the past literature related to the field of leadership and quality management. This study provides the constructs from definitions proposed by experts in this field. Each leadership styles have many constructs that may or may not be related to quality.
 Results: The study proposed a conceptual framework which combined the definitions of quality gurus and the different leadership styles. The finding of this study has contributed to the expansion of theoretical knowledge in the field of quality leadership style.
 Implications: This paper indicated that the review of the literature regarding what quality gurus define as important relating to leadership. This paper provides the constructs from quality gurus definitions.
 Novelty: Each leadership styles have many constructs that may or may not be related to quality. Therefore, future studies need to consider what the constructs from those leadership styles are considered effective to quality.

Emergence in TQM, a concept analysis

PurposeThe question answered in this paper is: what does the concept of emergence mean in the context of total quality management? The purpose of this paper is to develop a definition for emergence by discovering the structure of the phenomenon and to suggest its implications for total quality management.Design/methodology/approachThe concept analysis follows the method proposed by Walker and Avant (2014). A first step of the method is a general search on the internet and a literature review executed in scientific databases. Due to the limited search results in the field of quality management a support search has been done in three quality management journals and the method of berry picking was added.FindingsThis concept analysis provides attributes of the concept of emergence as well as antecedents and consequences. Emergence is the phenomenon where out of a network of interacting internal and external elements in the course of time arises a coherent new pattern, that is unpredictable, unexpected, unplanned and irreducible to the separate parts. To make emergence happen an organization needs to react to a complex environment that is in un-order far-from-equilibrium. It needs to be (part of) a complex adaptive system. Emergence might rather lead to a (dynamic) bandwidth wherein the result moves, than to a (static) new order.Research limitations/implicationsIn the literature review little is found about the consequences of emergence. A hypothesis is formulated in this area that needs further research.Practical implicationsOnly as the authors know and agree upon the definition and meaning of the concept of emergence and the characteristics of the Emergence Paradigm the authors can effectively adjust or develop quality management instruments and tools to support or facilitate emergence in complex organizations.Originality/valueThere is a limited amount of literature on systems theory and complexity theory in quality management. Even less on the phenomenon of emergence. There is no concept analysis on the subject of emergence.

Quality Management and Reliability of Technical Systems

Ensuring the high quality and reliability of complex technical systems in the modern world remains the sharpest and most relevant topic. High dynamics of changes in technical products, such as automobiles, military equipment, marine vessels, electronic industry products, machine tools and equipment, dictates the conditions for revising methods and approaches to ensure quality, reliability and competitiveness. Serious changes in production technologies require a review of the fundamentals of statistical process control, since the effectiveness and efficiency of quality control methods aimed at directly influencing a technological operation remain in doubt.In this regard, fundamental research is becoming particularly relevant. The international scientific-practical conference “Quality Management and Reliability of Technical Systems” is held with the aim of increasing the effectiveness of scientific research, developing regional and international scientific cooperation, creating conditions for scientists to exchange research results, systematizing current problems and identifying trends in scientific research in the field of quality management and reliability of technical systems. Fundamental scientific research aimed at addressing the issues of machines and energy complexes safety, reliability, survivability is of particular relevance; control systems optimization methods and intellectualization and processes; adaptive management; control systems modeling and identification; information interaction in complex systems; modeling of promising structures, materials and technologies; new methods and approaches to ensure the quality and reliability of modern industries study; modern standardization problems; complex technical systems and information management systems; control in deterministic, stochastic systems and in conditions of uncertainty; ergonomics and biomechanics of systems “man - machine - environment”.The issue was prepared with the financial support of the grant from the Program Competitiveness Enhancement of Leading Russian Universities among Global Research and Education Centers, supported by the Ministry of Science and Higher Education of the Russian Federation of Peter the Great St.Petersburg Polytechnic University, Project 5-100-2020.All papers published in this volume of IOP Conference Series: Materials Science and Engineering have been peer reviewed through processes administered by the Editors. Reviews were conducted by expert referees to the professional and scientific standards expected of a proceedings journal published by IOP Publishing.”

‘Skipping the quality abracadabra’: academic resistance to quality management in Finnish higher education institutions and quality managers’ strategies to handle it

ABSTRACTA crucial factor for the success of quality management is support from academic staff. However, previous research indicates ‘academic resistance’ to quality management. This article analyses the present state of academic resistance in Finnish universities, the reasons behind it and quality managers’ strategies to handle it. The data come from responses to an open question asked in the context of a quantitative survey (n = 110) and from semi-structured interviews with persons in both the academic and quality management fields (n = 12). The findings suggest that different kinds of resistance exist, which arise for practical, systemic, cultural and administrative reasons. Subtle forms of resistance, like avoidance, are especially common. While they display understanding for resistance and use it as a feedback instrument, quality managers have two main strategies to handle it: first, by constantly demonstrating the benefits of quality management and second, through linguistic adaption, namely the avoidance of terms associated with ‘quality’.

Quality Management Evolution from the Past to Present: Challenges for Tomorrow

Abstract Background and purpose: The quality management field has been studied for more than 100 years dating back to the early 1900s when Fredrick W. Taylor is known as the father of Scientific Management, stressed the importance of quality inspection. This paper describes how quality management field has developed and evolved to date, particularly by tracking its focus over time. Design/Methodology/Approach: A systematic approach to literature review was adapted in this research. Identifying the gurus and the scholars in this field makes it possible for the researchers to review their works, which are, mainly, in the form of books and journal articles. Process in getting literature review that has been conducted include quality management in general, as well as ‘evolution of quality management’ and ‘development of quality management’ respectively in capturing the field of quality management and thus, illustrating how the quality management field has evolved over the time. Results: It appears that quality management literature have evolved through time, and as they evolved, the principles, systems, tools and techniques have changed. As a result of the study, this paper also provides the synthesis of quality management literature over time according to the key focus and gives a new perspective for the further research. Conclusions: The historical review allows the researchers to establish the pattern of quality – the ‘focus, principles, systems, and tools and techniques’ over time. Our observations have confirmed that as the focus has changed, the principles have also changed and as the principles have changed, the systems, tools and techniques also have changed in quality management field.

Seven Management and Planning Tools in Megaproject Management: A Literature Review

The management of megaproject is an emerging-topics to be studied by researchers. As an established management theory, quality management has a potential role to support studies and implementation of megaprojects. This study aims to explore the potential of Seven Management and Planning Tools (SMPT) in supporting megaproject management. A literature review method was utilized to analyse pertinent literatures that used the SMPT in megaproject studies. Based on 28 published articles, it is concluded that SMPT have been widely applied by scholars to analyse megaproject’s study in various aspects. In addition, based on the project guideline PMBOK and the international standard project management ISO 21500:2012, the SMPT have opportunity to support the megaproject practice in each stage. This preliminary study gives the potential chance for further studies related to the use of SMPT in megaproject’s real case as well as the opportunity to develop megaproject management tools specifically. These issues become a research opportunity in the field of quality management and megaproject management in the future.

Project Portfolio Management and Quality

Abstract Main objective of the study is to analyse the impact of portfolio management on the level of quality in EU projects implemented in public universities. First part of the article is theoretical and prepared on the basis of a critical analysis of literature in the field of quality management in projects and project portfolios. Second part of the text was based on primary data collected during preliminary survey conducted among EU project managers implemented in public technical colleges in the 2014-2020 financial perspective. Literature studies and results of own research allowed to identify and assess threats affecting the quality level in EU projects that result from transition from the level of individual project management to the level of project portfolio management. Continuous improvement of quality is a characteristic feature of organizations using quality management systems, so the article indicates the need to have an internal quality assurance system at universities. Importance of organizational units managing EU projects in universities in ensuring that products and results of a project are of high quality have also been underlined.

Koszty jakości przedsiębiorstw w ujęciu definicyjnym

Głównym celem artykułu jest przedstawienie najważniejszych definicji kosztów jakości. W pierwszej części autor prezentuje historyczną perspektywę, która przyczyniła się do wzrostu zainteresowania kosztami jakości. Drugi punkt zawiera zestawienie najważniejszych definicji pojęcia kosztów jakości. W trzeciej części autor koncentruje się na różnicach i wspólnych elementach przedstawionych definicji. Obiektem badań są koszty jakości ponoszone przez przedsiębiorstwa we wszystkich fazach procesu produkcyjnego oraz procesu świadczenia usługi. W pracy przeprowadzono krytyczną analizę piśmiennictwa naukowego z zakresu zarządzania jakością, rachunkowości i marketingu oraz zastosowano metody indukcji i dedukcji. Już w latach czterdziestych XX wieku koszty związane z jakością zaczęły odgrywać ważną rolę w przedsiębiorstwach. Wielka rewolucja jakościowa w Japonii, zapoczątkowana przez J.M. Jurana i A.V. Feigenbauma, była bardzo ważnym bodźcem dla rozwoju jakości. Wraz z upływem czasu coraz szersze grono naukowców decydowało się na prowadzenie badań naukowych w obszarze kosztów jakości i rachunku kosztów jakości. Również liczne doświadczenia z praktyki gospodarczej przyczyniły się do pojawienia się nowych określeń pojęcia kosztów jakości. Efektem przeglądu definicji będzie uporządkowanie wiedzy na temat kosztów jakości jako przedmiotu badań nauk o zarządzaniu.

Hit or Miss? Evaluating the Potential of a Research Niche: A Case Study in the Field of Virtual Quality Management

When knowledge is developed fast, as it is the case so often nowadays, one of the main difficulties in initiating new research in any field is to identify the domain’s specific state-of-the-art and trends. In this context, to evaluate the potential of a research niche by assisting the literature review process and to add a new and modern large-scale and automated dimension to it, the paper proposes a methodology that uses “Latent Semantic Analysis” (LSA) for identifying trends, focused within the knowledge space created at the intersection of three sustainability-related methodologies/concepts: “virtual Quality Management” (vQM), “Industry 4.0”, and “Product Life-Cycle” (PLC). The LSA was applied to a significant number of scientific papers published around these concepts to generate ontology charts that describe the knowledge structure of each by the frequency, position, and causal relation of associated notions. These notions are combined for defining the common high-density knowledge zone from where new technological solutions are expected to emerge throughout the PLC. The authors propose the concept of the knowledge space, which is characterized through specific descriptors with their own evaluation scales, obtained by processing the emerging information as identified by a combination of classic and innovative techniques. The results are validated through an investigation that surveys a relevant number of general managers, specialists, and consultants in the field of quality in the automotive sector from Romania. This practical demonstration follows each step of the theoretical approach and yields results that prove the capability of the method to contribute to the understanding and elucidation of the scientific area to which it is applied. Once validated, the method could be transferred to fields with similar characteristics.

Twenty-first century Total Quality Management: the Emergence Paradigm

Purpose The purpose of this paper is to present the framework of a fourth paradigm since the existing three paradigms in quality management are not sufficient anymore to understand what happened in the past and surely fail to understand what is happening at the moment and needed in future. Design/methodology/approach A literature review has been undertaken on different visions on quality management that are used. The underlying principles have led to three quality paradigms. Literature on quadrant models is studied to place the three existing paradigms and identify the possible characteristics of the fourth. Findings One can discern four quality paradigms in quality management: the Empirical Paradigm, the Reference Paradigm, the Reflective Paradigm and the Emergence Paradigm. The use of these paradigms differs according to the context. Together they form a concept of Total Quality Management. At the moment the Emergence Paradigm has not had enough attention although it might be the best equipped to find new ways of working for the organisations in the current context. Research limitations/implications In the literature review the authors selected seven journals in the Business Source Premier database: Total Quality Management (Total Quality Management & Business Excellence); the Academy of Management Review; Product and Operations Management; Organisational Dynamics; the Harvard Business Review; the Sloan Management Review and Organisational Behavior and Performance. In the advanced search mode the authors entered two subjects: “quality management” and “paradigm”. The selected results (in total 289 articles) were examined for its fitness for answering the questions above. That resulted in a selection of 26 articles that are being used in the literature review. Practical implications The Emergence Paradigm can be further investigated on its use for quality management in organisations in times of emergent change. Some first insights have been presented here. Social implications The Emergence Paradigm can have impact beyond the field of quality management. Originality/value The paper provides new insights in the essence of quality management in times of change and clarity on the usability of the thoughts and tools of four different paradigms in the twenty-first century.