Abstract
The relevance of the study: The education system seeks to adapt to market requirements and increase its competitiveness. In order to rise and prosper, educational organizations must use the latest management concepts based on the world's best practices. The philosophy and methods of progress and continuous improvement are presented in the theory of total quality management [20]. Quality management systems in ISO normative documentsprovides possible practical recommendations and requirements for the management of organizations. Thus, the question arises as to how the most appropriate implementation of this standard in educational organizations is whether the ISO quality management system is necessary and applicable to higher education institutions in order to standardize the teaching process and administration.The problem of the researchthe ISO 9000 quality management system was first developed for the manufacturing industry, later developed in the service sector, and is now used in education as well. ISO 9000 in a general sense is a set of principles of good governance, but it is difficult to apply these principles in the process of educational services. Is the quality management system ISO 9000 applicable in the educational organization?The object of the research-operating quality management system ISO 9001: 2000.The aim of the research to theoretically substantiate the possibilities of the quality management system ISO, to learn the attitude of higher education administration and teachers to quality management, to determine the advantages and disadvantages of the quality management system ISO 9001. Methods - Questionnaire survey. Quantitative data analysis.Results.The quality management system ISO 9000 ensures the pursuit of quality policy, standardization of procedures, elimination and avoidance of non-conformities, a system of corrective and preventive actions, and supervision of the quality management system. Quality management system ISO 9000 helps the educational organization to establish itself in the market, helps to meet the customer's requirements. Systematic process management allows processes to be laid out in such a way as to achieve the desired result in the best possible way, ensuring the trust of stakeholders. The quality management standard has significant advantages, such as increased competition in the labor market, better distribution of activities, satisfaction of consumer needs and expectations, and operates effectively at the management level. One of the shortcomings of the system is the cost of certification and maintenance of the system, as well as the staffing approach. The novelty is that it has been tested higher education institutions which have implemented a quality control system.As the result shows that respondents of higher education institutions, assessing the importance of the field of quality management, indicated that the most important area of influence is the external evaluation of the institution, the organizational culture and the improvement of the teaching process. The second most important area of the quality management system is the proper distribution of activities and accreditation of study programs. The advantages of the implemented quality management system ISO 9001 for the activities of the organization were mostly indicated by the respondents as the significantly improved improvement of the study process, as the respondents significantly assessed the creation of the quality team. The most dominant factor highlighting the shortcomings of the quality management system highlighted in this work is the cost of working time. Assessing the shortcomings of the quality management system, respondents expressed the opinion that there is insufficient information about the implementation of ISO in the organization.
Highlights
The relevance of the study: The education system seeks to adapt to market requirements and increase its competitiveness
Responding to the question about respondents based their answers on the impact on the efficiency of the the fact that a larger part of the quality team, the respondents (39.62%) saw this aspect of the organization as a significant improvement, but a large part assessed it as a significant improvement (11.32 %)
2) The quality management system leads the organization to the perspective of continuous improvement, the purpose of the quality management system is to encourage the development of standards around the world, proving the efficiency and productivity of processes
Summary
A quality management system is a mechanism that coordinates and supports the activities required to ensure that the characteristics of products, processes or services meet certain requirements. Ozbek[16]: ’The processes of higher education institutions (HEIs) can be evaluated under two major categories: academic and administrative The functions such as education, training, research, and development are mostly conducted by academicians, whereasfunctions such as student services, resource management, maintenance, and operations are. ’Educational institutions face enormous tensions in exploiting and adapting market-based quality systems such as ISO 9001 This is driven by an ever-changing environment, globalization, dwindling resources; it is increasingly important for educational institutions to identify the needs of industry, as this requires a more competent workforce’[2]. The main parts of the IWA2 standard, as well as the parts of ISO 9001: 2000, are the requirements for the quality management system, management responsibility, resource management, product implementation, measurement, evaluation analysis and improvement[9]. Statements as not very important for quality management in ranking were quite often noted
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