Experience Of Verbal Violence Research Articles

Experiences of verbal violence among people with intellectual disabilities in Israel.

This study examines the extent of exposure to verbal violence experienced by people with intellectual disabilities and whether it differs based on their housing situation: living in the community, with family, or in a residential facility. One hundred and eighty-nine people with intellectual disabilities were interviewed about their experience with verbal violence. Eighty-six percent reported experiencing verbal violence in their lifetime and approximately 77% experienced it the past week. Participants were most likely to be yelled at, and friends were the most common perpetrators. While there were few differences by setting, people living with their families were more likely to be laughed at and marginally more likely to experience rude comments. Verbal violence is prevalent in the lives of people with intellectual disabilities in Israel. Interventions are necessary to assist people with intellectual disabilities to deal with such incidents, with possible additional supports needed for those living with family.

Experience of verbal violence among Chinese nursing students in clinical practice: a qualitative study

BackgroundWorkplace violence is prevalent in the nursing profession, and as a relatively junior link of the professional hierarchy, nursing students are not immune to it. Among these, verbal violence may have more serious consequences for the victims than physical violence, but the literature on verbal violence among nursing students in Chinese clinical settings is limited.AimsTo explore the verbal violence experience among Chinese nursing students in clinical practice, and the strategies used by nursing students to cope with violence.DesignA descriptive qualitative study.MethodsFrom January 2022 to June 2022, semi-structured interviews were conducted with 21 nursing students in clinical practice by purposive snowball sampling. Nvivo12 software and inductive content analysis were used for data analysis. This paper followed the COREQ (Consolidated criteria for Reporting Qualitative Research) guidance.ResultsThrough data analysis, three themes were defined:(1) Multiform verbal violence; (2) Hurting and impacting and (3) Struggling or Coping. The findings indicated that nursing students were subjected to multiple forms of verbal violence in clinical practice, not only from patients and caregivers, but also from peers such as clinical tutors and doctors, which not only harmed students’ personal health and well-being, but may also contribute to the nursing industry’s future loss of human resources. Seeking emotional support from others and forcing themselves to grow up were the most commonly used coping strategies.ConclusionNursing educators and nursing managers need to pay attention to verbal violence in the clinical environment, and actively develop the ability of nursing students to deal with uncivilized behavior. Establishing relevant courses and training such as communication, resilience, and violence prevention, establishing a stricter clinical mentor appointment system, and teaching assessment system may be strategies to help nursing students better perform clinical practice.

Effects of the Violence Experience and Emotional Labor on Burnout among Tertiary Hospital Nurses

Objectives: The purpose of this study is to identify the effect of violence experience and emotional labor on burnout among tertiary hospital nurses. This study is a correlation study that tests the relationship between variables. Methods: Subjects were 127 nurses working at a Pusan National University Yangsan Hospital, Gyeong-Nam Province and data were collected from August 27 to 31, 2018. The questionnaire included violence experience, emotional labor, and burnout. Data were analyzed by descriptive statistics, t-test, one-way ANOVA, Pearson’s correlation, multiple regression analysis using SPSS Win 21.0. Results: The mean score of verbal violence was 2.21±0.67, that of physical threat was 1.49±0.51, that of physical violence was 1.21±0.21, that of emotional labor was 3.62±0.67, and that of burnout was 3.21±0.60. Burnout has the positive relationship with the emotional labor (r=0.59, <i>p</i><0.001), verbal violence(r=0.50, <i>p</i><0.001), physical threat (r=0.44, <i>p</i>< 0.001); emotional labor has the positive relationship with verbal violence (r=0.40, <i>p</i>< 0.001) and physical threat(r=0.44, <i>p</i>< 0.001). Factors affecting burnout included emotional labor (β=0.44, <i>p</i>< 0.001), verbal violence (β=0.26, <i>p</i>=0.001), and unmarried (β=0.22, <i>p</i>=0.001), with 47.2% explanatory power (F=38.17, <i>p</i><0.001). Conclusions: This study shows that emotional labor and experience of verbal violence are factors that exacerbate burnout in nurses. Therefore, a strategy is needed to reduce emotional labor and exposure to verbal violence.

Violence and unsafety in Italian hospitals: Experience and perceptions of nursing students.

Assessment of workplace violence towards healthcare workers represents a challenge for healthcare organizations worldwide. Workers' experience and perceived risk of violence may have a serious impact on job satisfaction and retention of workers. To date, no studies have been conducted on nursing students. To assess the prevalence of physical and non-physical violence among nursing students during their clinical experiences and to analyze the perceived risk of violence. Multicentre, cross-sectional survey. We enrolled a convenience sample of nursing students of the bachelor's degree in Nursing of the University of Milan (Italy). The students completed a structured questionnaire prepared in accordance with the available literature on violence in healthcare settings. Out of 1185 questionnaires sent, 603 were collected (50.89%). 35.1% had experience of verbal violence during the clinical internship training period, while 8.1% were victims of physical violence. 202 students (33.5%) reported unsafety, which was related to experience of physical or psychological violence, witnessed episodes of violence, gender, hospital structure and efficacy of the safety policies. Our findings highlight that nursing students are exposed to the risk of violence which influences their perception of risk.

A Study on the Effect of Verbal Violence Experience on Professional Self-concept: Focused on Bank Consulting

A Study on the Effect of Verbal Violence Experience on Professional Self-concept: Focused on Bank Consulting

Clinical nurses' experiences of workplace verbal violence: a phenomenological study

This study aimed to describe clinical nurses' lived experiences of workplace verbal violence through qualitative research using descriptive phenomenology. Six female Korean nurses who had less than 5 years of clinical experience and had experienced verbal violence in the workplace within the past year participated in the study. Data were collected through one-on-one in-depth interviews with the participants and analyzed using Colaizzi's phenomenological method. A total of 27 codes, eight themes, and four theme clusters were derived from the participants' statements. The four theme clusters of the clinical nurses' experiences of verbal violence in the workplace were as follows: "tip of the iceberg," "beyond me and my control," "fear and resignation," and "personal burden." The participants recognized that nurses experienced verbal violence daily, and that the causes of and responses to verbal violence were determined by external situational factors rather than nurses' individual problems. This suggests that nurses felt that they had no choice but to personally cope with verbal violence and bear the consequences due to systematic indifference and silence about verbal violence experienced by clinical nurses. The findings show that verbal violence was pervasive and unmerited, yet often endured at the cost of a personal burden to nurses. A clear definition of verbal violence and education for employees are needed, and a reporting system should be established to report all forms of violence regardless of the severity of the incident.

임상간호사의 감정노동과 언어폭력 경험이 이직의도에 미치는 영향

Purpose : The purpose of the study is to find the effect of emotional labor and verbal violence experience on the turnover intention in clinical nurses. Methods : The subjects were 1,234 nurses who signed on a written consent of the research, working in the Gyeonggi provincial general hospitals. Total 1,021 data were used for the final analysis. Results : The score for the total emotional labor was 3.47±0.54 out of 5 points, the number of verbal violence by the patients or caregiver was 19.46 ±32.12, and the turnover intention was 2.55±0.96 out of 5 points, wherein the factors influencing turnover intention were emotional expression frequency (β=.13, p<.001), verbal violence from doctors(β=.10, p =.001), emotional expression caution (β=.07, p =.049). It is confirmed that the frequency of emotional expression, indiscreet emotional expression and experience of verbal violence have a significant effect on the turnover intention. Conclusion : In order to decrease the turnover intention of clinical nurses, it is necessary to reduce the frequency of emotional labor and emotional dissonance, and to prevent verbal violence from doctors and colleagues. Therefore, it is essential to prepare measures to manage emotional labor and reduce verbal violence in medical institutions.

Relationships between Violence Experience, Resilience, and the Nursing Performance of Emergency Room Nurses in South Korea.

In urgent situations where tensions and conflicts are amplified, emergency room nurses are vulnerable to violence and are exposed to dangerous situations because they are confronted by patients or caregivers. This study sought to examine the relationship between violence experience, resilience, and nursing performance among emergency room nurses in South Korea. A cross-sectional descriptive design was used. The study participants included 130 nurses working in the emergency room of a general hospital. Measures included the general characteristics list, the violence experience tool, the resilience tool, and the nursing performance tool. Data were collected from February to March 2021. In this study, among the forms of violence experienced by emergency room nurses, verbal violence was most prevalent. The violence experiences showed significant differences according to age, clinical experience, work experience in the emergency room, position, and job satisfaction. Resilience displayed significant differences according to marital status, clinical experience, position, average monthly salary, and job satisfaction. Nursing performance showed significant differences based on gender, age, marital status, clinical experience, work experience in the emergency room, position, average monthly salary, and job satisfaction. There was a positive correlation between resilience and nursing performance. This study suggests that emergency room nurses in Korea experienced more verbal violence than other types of violence. The violence experiences, resilience, and nursing performance showed significant differences according to the general and job-related characteristics of the study participants. Concrete strategies and interventions to reduce the frequency of experiences of verbal violence among emergency room nurses, increase their resilience, and improve the nursing performance of emergency room nurses are needed.

The Influnce of Bank Counselors' Experience of Verbal Violence on Self-concept

The Influnce of Bank Counselors' Experience of Verbal Violence on Self-concept

The Cycle of Verbal Violence Among Nurse Colleagues in South Korea.

In Korea, suicide by nurses due to workplace verbal violence has become a serious social controversy. This study used a descriptive survey to identify factors influencing nurses' experiences with being either victims or perpetrators of verbal violence among colleagues. Participants were 205 nurses working at large-scale general hospitals in D city in August 2019. Data were collected through standardized questionnaires on experiences of verbal violence, committing acts of verbal violence, demographic characteristics, and job stress. For experiences of verbal violence, statistically significant differences were observed in age, gender, and nightshift work. Committing acts of verbal violence showed statistically significant differences in age, gender, entire career experience, career experience in one's present division, and nightshift work. A significant correlation was found between experiences of verbal violence, committing acts of verbal violence, and job stress. Gender and nightshift work influenced experiences of verbal violence in Model 1, while gender, nightshift work, and relationship conflicts were extracted in Model 2. In Model 3, career experience and committing acts of verbal violence were found to be significant. For committing acts of verbal violence, gender, nightshift work, and career experience were extracted in Model 1; gender, nightshift work, and relationship conflict were extracted in Model 2; and nightshift work, career experience, and experiences of verbal violence were significant in Model 3. Regarding verbal violence among nurses, a vicious cycle caused by job stress exists, in which newly hired nurses are often victims of verbal violence; however, as they gain career experience, they become the perpetrators. Therefore, to reduce nurses' job stress, it is necessary to operate job stress-control programs by career level, promote conversations among nurses to increase understanding of each other, and build a culture of mutual respect.

A Study the Relationships among Verbal Violence Experience, Job Stress, and Resilience and the Communication Ability of Operating Room Nurses

본 연구는 수술실 간호사의 언어폭력 경험, 업무 스트레스, 회복탄력성과 의사소통능력 간 관계를 확인함으로써 수술실간호사의 업무만족도를 높이며 수술환자안전문화 조성 및 효율적인 인력관리를 통해 간호 조직 및 병원 조직의 성과를 높이는 근거를 마련하고자 시도되었다. 본 연구의 대상자는 서울·경기 ...

The Moderating Effect of Social Support on the Relationship between Violence Experiences and Violence Responses of Psychiatric Nurses

Purpose: The purpose of this study was to identify the moderating effect of social support on the relationship between violence experiences and violence responses of psychiatric nurses. Methods: In this descriptive study, 211 psychiatric nurses were recruited from twelve psychiatric hospitals. A structured self-report questionnaire was used to measure the study variables. Data were analyzed using descriptive statistics, independent t-test, one-way ANOVA, Pearson’s correlation coefficients, and a series of multiple linear regression analyses based on Baron and Kenny’s method with the SPSS 24.0 program. Results: Violence responses positively correlated with violence experiences (r=.15, p=.031), but negatively correlated with social support (r=-.25, p<.001). Social support was a significant variable on violence responses (β=-.26, p<.001). Social support did not moderate effect (β=-.06, p=.377). However family support was significant in controlling emotional responses to psychiatric nurses’ experience of verbal violence (β= -.15, p=.027). Friends support was significant in controlling social responses to psychiatric nurses experienced verbal violence (β=-.14, p=.041). Conclusion: Our study findings indicate a need to provide social support for preventing and alleviating violence responses of psychiatric nurses.

사회복지종사자의 언어폭력 피해경험이 심리적 소진과 이직의도에 미치는 영향

본 연구는 제주지역 사회복지기관 종사자를 대상으로 언어폭력 피해경험이 심리적 소진과 이직의도에 미치는 영향을 분석하고자 하였다. 연구대상은 민간기관 종사자 86명, 공공기관 종사자 81명 등 167명을 대상으로 자기기입식 설문조사를 실시하였으며, 수집된 자료는 기술통계분석, T-test, 다중회귀분석 등으로 분석하였다. 연구결과는 첫째, 언어폭력 피해경험은 동료, 상사, 클라이언트 중 클라이언트로부터의 피해경험이 가장 높은 것으로 나타났다. 둘째, 언어폭력 피해경험이 심리적 소진의 하위변인에 미치는 영향을 분석한 결과, 비인간화의 경우 성별, 기관유형, 클라이언트 언어폭력이, 정서고갈의 경우 학력, 클라이언트 언어폭력이, 그리고 개인 성취감결여의 경우 기관유형, 상사언어폭력, 클라이언트 언어폭력이 유의미한 영향을 미치는 것으로 나타났다. 셋째, 언어폭력 피해경험이 이직의도에 미치는 영향을 분석한 결과, 기관유형, 상사 언어폭력, 클라이언트 언어폭력이 유의미한 영향을 미치는 것으로 나타났다. 연구결과를 바탕으로 언어폭력 대응과 심리적 소진, 이직의도 감소에 대한 실천방안을 제시하였다.

A study on early childhood teacher’s experience of verbal violence

연구목적: 유아교사로 생활하는 중 겪게 되는 언어폭력 경험과 상처, 교사들의 대처 자세와 노력 등에 대한 이야기를 들어봄으로써 유아교사의 언어폭력경험을 구체적으로 연구하여 사회적으로 공유하고 제도적 보호 등을 포함하여 대처 방안을 마련하고자 하는데 목적이 있다. 방법: 언어폭력을 경험한 적이 있는 유아교사 8명을 대상으로 면담연구를 실시하였다. 수집된 자료들은 코딩 작업을 통해 범주화하였고, 주제를 도출하고 의미를 해석하여 기술하였다. 결과: 유아교사들은 주로 부모, 원장, 동료교사, 기관 관계자에 의해 언어폭력을 경험하였고 심리적인 상처는 교사직에 대한 회의감, 부담감, 사직의도에도 영향을 미쳤으며 교사들의 소극적 대처는 교사자신을 권력의 약자로 인식하고 있었지만 교사들은 상처를 빨리 잊고 상황을 벗어나기 위한 노력을 하고 있었다. 결론: 유아교사는 ‘서비스업’이라는 사회적 인식이 가하는 폭력으로 인해 직업적 목소리를 낼 수 없는 사회분위기가 있었다. 이를 통해 유아교사에 대한 언어폭력을 줄이기 위한 제도적 지원이 필요함을 시사하였다는 점에서 의의가 있다.Objectives: The purpose of the study is to find out the hidden meaning of utterance through the profound narratives of teachers about the experiences of verbal violence and the wounds, and the way how they deal with various problems. Methods: For the research, this author adopted the following study method. The study participants were 8 early childhood teachers, who had experienced verbal violence during their working days. The collected data were interview data and field notes. The collected data were categorized through theme-coding work. Results: The teachers of the early childhood experienced verbal violence mainly by the parents, the director, the fellow teachers and the institutional personnel. The psychological wounds also affected the skepticism, the burden and the resignation intention of the teachers. The passive coping of the teachers was the abbreviation of the power But the teachers were trying to get rid of the situation quickly. Conclusions: There was a social atmosphere in which early childhood teachers could not make professional voices because of violence caused by social awareness of ‘service industry’. This suggests that institutional support is needed to reduce verbal violence against early childhood teachers.

Convergence study on Relationship among Verbal violence experience, Verbal violence impact and Burnout in Operating Room Nurses

Convergence study on Relationship among Verbal violence experience, Verbal violence impact and Burnout in Operating Room Nurses

병원 원무행정근무자의 폭력경험이 직무스트레스에 미치는 영향

Background: Workplace violence was recognized to be social problems that might impact the health status and the job satisfaction of employee in hospitals. This study investigated the current status of violence and job stress among hospital employees working at administration and discharging department. Methods: The study subjects were 213 administrative employees working at 20 general hospitals. Data were collected by self-administered questionnaire that included information such as demographics, job-related characteristics, experience of violence, and job stress. The violence was classified as verbal violence, physical threat, and physical violence occurred by patients and caregivers. Analysis of variance, t-tests, correlation analysis, and multiple linear regression analysis were performed to examine the associated factors with job stress. Results: The levels of verbal violence, physical threat, and physical violence were <TEX>$1.64{\pm}1.08$</TEX>, <TEX>$0.54{\pm}0.67$</TEX>, and <TEX>$0.04{\pm}0.17$</TEX>, respectively. The score of job stress was <TEX>$2.74{\pm}0.50$</TEX> and it was associated with age, existence of spouse, drinking frequency, subjective health status, disease history, night-time treatment, and public health administration career in simple analysis. In multiple linear regression analysis, the level of verbal violence experience was significantly associated with job stress (B=0.09, p=0.001). Also physical threats (B=0.18, p<0.001) and physical violence (B=0.48, p=0.008) showed positive association with job stress. Conclusion: This study attempted to examine the association between experience of violence and job stress in administrative employees at medical institutions. Levels of violence showed positive correlation with the job stress. Environment improvement to protect employee from violence and management of employees who experienced workplace violence are needed to reduce the job stress.

The Effects of Verbal Violence Experience on Turnover Intention and the Mediating Effect of Customer-member Exchange(CMX) and Job Satisfaction - Multi-group and Latent Means Analysis across Job Position -

The Effects of Verbal Violence Experience on Turnover Intention and the Mediating Effect of Customer-member Exchange(CMX) and Job Satisfaction - Multi-group and Latent Means Analysis across Job Position -