The public sector faces a wide range of accumulated documents and processes, which makesit essential to implement changes and innovations to improve services and increase theefficiency of both the organization and the professionals involved. This article presents astudy on the speed of the electronic information process in public management, a technologythat facilitates communication and information in a dynamic and flexible way. The research aims to evaluate the system's performance based on the experience of different bodies, as wellas analyzing critical points. The methodology applied was qualitative in nature through theinterpretation of existing texts, theories and concepts on the topic, through a bibliographicreview. It is concluded that despite there being some cases of resistance on the part ofemployees during the system implementation process, the results are positive in the use ofelectronic information processes, demonstrating that the technology brings benefits andefficiency to the public sector.
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