Effects Of Quality Management Practices Research Articles

Ambidextrous cultural values in the management of organisational ambidexterity

PurposeThis paper first analyses the direct effect of quality management practices (QMPs) on organisational ambidexterity (OA). It then analyses the mediating influence of the values of ambidextrous culture (AC). A novel theoretical model is tested in a quantitative study of the organic agri-food sector.Design/methodology/approachQuantitative methods and an online survey were used to collect and analyse 239 valid questionnaire responses. The data analysis method was partial least squares (PLS).FindingsThere is a relationship between QMPs and OA. AC partially mediates this link, strengthening the direct relationship between the two variables.Originality/valueThe proposed model is novel and creates opportunities for new lines of research. The concept of QMPs is considered in all its dimensions (processes, people, customers and suppliers). The study reaffirms the importance of the novel concept of AC in the literature. In this study, OA is defined in terms of the balanced processes of exploitation and exploration. The choice of sector is another original feature of the study.

The Effect of Quality Management Practices on Operational and Financial Performance

The Effect of Quality Management Practices on Operational and Financial Performance

Quality management practices and inventory management process: the contingency and institutional approach

PurposeWhereas the majority of research explores the direct relationship between quality management practices and firm operational performance using data on developed economies, this paper asserts that the effect of quality management practices on firm operational performance needs to be evaluated with reference to the contingency approach, especially in developing countries. Therefore, the authors empirically test whether competitive intensity moderates the relationship between quality management practices and inventory management process.Design/methodology/approachThe authors employ a fixed-effect model on data from more than 7,000 observations operating in 27 Eastern and Central European countries.FindingsThe findings reveal that the adoption of quality management practices decreases inventory days only in a highly competitive market. Additionally, the results indicate that this effect is changing when distinguishing between countries and sectors.Originality/valueThis study advances research on quality management practices by emphasizing the importance of contingency and institutional approach.

QUALITY MANAGEMENT PRACTICES AND COMPETITIVE ADVANTAGE OF SELECTED FOOD AND BEVERAGE MANUFACTURING FIRMS IN LAGOS STATE, NIGERIA

The performance of Food and Beverages manufacturing firms is important to the development of the economy and this has been considered by researchers. In Nigeria, the decline in the performance of this sector in terms of competitive advantage has been noticed which could be as a result of a lack of quality management practices such as leadership behaviour, strategic quality planning, supplier quality management, process management and customer focus. The study investigated the effect of quality management practices on the competitive advantage of selected Food and Beverages manufacturing firms in Lagos State, Nigeria. The survey research design was adopted. The population of the study was 14, 591 top, middle and low-level management employees of the selected Food and Beverages manufacturing firms in Lagos State, Nigeria. A sample size of 491 was determined using the research advisor table. A simple random sampling technique was used. A validated questionnaire was used to collect data. Cronbach’s alpha reliability coefficients for the constructs ranged from 0.866 to 0.954. The response rate was 100%. Data were statistically analysed using descriptive and inferential statistics (multiple and hierarchical regression). Findings revealed that quality management practices had a significant effect on the competitive advantage of Food and Beverages manufacturing firms in Lagos State, (Adj.R2 = 0.117; F (5, 485) = 14.025, p < 0.05). The study concluded that quality management practices affected competitive advantage in Food and Beverages manufacturing firms in Lagos State, Nigeria. The study recommends that Food and Beverages manufacturing firms should encourage the adoption of quality management practices to enhance competitive advantage.<p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/soc/0001/a.php" alt="Hit counter" /></p>

Authentic leadership, organizational culture and the effects of hospital quality management practices on quality of care and patient satisfaction.

To examine the influence of hospital culture and authentic leadership on the effects of quality improvement practices on patient satisfaction. Nurses in formal leadership roles shape and are shaped by organizational culture to achieve high performance standards to influence quality of care. Using structural equation modelling, we tested a model on quality improvement practices across three participant groups that differed based on authentic leadership and hospital culture. We used survey data from a cross-sectional study conducted in 2015 measuring nurse. Managers' perceptions of authentic leadership, implementation of quality improvement, and organizational culture in Canadian hospitals. 226 nurse managers participated. Our model estimations fit for the high-relational group and mixed group. Our model explained 50.7% and 39.5% variance in our outcome variable of patient satisfaction for the high-relational group and mixed group, respectively. Our model failed to fit the low-relational group. Authentic leadership and developmental/group hospital cultures improve quality management practices, quality of care and patient satisfaction. In organizations with low authentic leadership and hierarchical/rational cultures, strategies should target increasing authentic leadership and shifting to developmental cultures. Organizations with high authentic leadership and/or developmental/group cultures should target employee engagement, autonomy and teamwork. We examined how different combinations of authentic leadership and hospital culture influence the effects of quality management practices on quality improvement and patient satisfaction. Findings demonstrate that having both high authentic leadership and developmental or group hospital cultures are essential for quality improvement practices to enhance the quality of care and patient satisfaction. These organizations would benefit the most from systemic programs aimed at standardizing quality management practices as they have the culture and leadership to support these practices. For hospitals with hierarchical/rational cultures and/or low authentic leadership, enhancing hospital culture and leadership through leadership training and accreditation programs is critically needed. The College and Association of Registered Nurses of Alberta contributed to this study by facilitating data collection and supporting the conduct of the study through messaging to its members.

The effect of quality management practices on academics’ innovative performance in Malaysian higher education institutions

ABSTRACT Several studies in higher education have attempted to study the impact of quality management practices on organisational innovation processes and outcomes in higher education institutions (HEIs). However, there is relatively limited research examining the impact of multidimensional quality management practices (QM-practices) on academics’ innovative behaviour and performance. This paper aims to explore the relationship between QM-practices and academics’ innovative work behaviour and examine how innovative behaviour affects academics’ innovative work performance. A total of 586 responses were collected from public and private universities with self-accreditation status in Malaysia. The results indicated a significant and positive relationship between Social QM-practices and academics’ innovative work behaviour. Also, a significant and positive relationship was found between innovative work behaviour and work performance. However, there is no direct impact between Social and Technical QM-practices on academic work performance. The relationship between Social QM-practices and work performance is indirectly established through innovative work behaviour. The findings signified the importance of innovative work behaviour on academic's work performance and highlighted the indirect impacts of Social QM-practices on innovative performance through innovative work behaviour in Malaysian HEIs. Efforts to improve Social QM-practices especially in promoting leadership for quality management, developing strategic vision, and providing effective educational support, as well as training may facilitate innovative work behaviour and enhance work performance at Malaysian HEIs.

The roles of national culture in affecting quality management practices and quality performance - multilevel and multi-country analysis

PurposeThis study investigates the role of national culture on the implementation and effectiveness of quality management practices. Specifically, the authors examine the dual roles of two of Hofstede's national culture dimensions (individualism and indulgence) in driving the implementation of people management practices and in moderating the relationship between people management and product quality performance.Design/methodology/approachThe authors’ dataset combines a survey of 976 firms from 22 countries with Hofstede's national culture index. A multi-level analysis, at firm and country levels, is used for investigating the interplay between two dimensions of national culture (individualism and indulgence) on people management practices and product quality performance.FindingsThe authors' findings show the negative relationship between indulgence (at country level) and people management practices (at firm level) while individualism (at country level) strengthens the relationship between people management and product quality performance (at firm level). Furthermore, the finding shows that the joint interaction between individualism and indulgence (at country level) moderates the relationship between people management and product quality performance (at firm level) where the relationship is strongest when individualism is high and indulgence is low.Practical implicationsUnderstanding the interplay between national culture and management practices is important for managers in making decisions on the practices managers should implement under different cultural contexts to gain the expected outcomes.Originality/valueThe authors' results challenge the universalist view that suggests that quality management practices (in this case people management practices) can be applied in any context effectively to achieve high product quality performance by showing that facets of national culture influence the implementation and effectiveness of people management practices and performance. The results also provide a fresh perspective on the role of indulgence, given that it is the newest dimension in Hofstede's framework. The authors also extend previous studies which commonly only examine the main and not interactive effects of different dimensions of national culture.

The Effect of Quality Management Practices on Strategic Agility of the Egyptian Banking Sector

The Effect of Quality Management Practices on Strategic Agility of the Egyptian Banking Sector

The Effect of Quality Management on the Performance in Aviation Industry in Nigeria

The increasing demand by clients for better quality of transportation services in Nigeria has encouraged many companies especially in the aviation industry to provide quality services in order to grow in the marketplace. To meet this feat, the aviation industry in Nigeria has invested substantial resources in adapting and implementing quality management practices in their operations. The objective of this study is to evaluate the effect of quality management practices on the operational performance in Aviation industry in Nigeria. However, the specific objectives are to determine the relationship and the effect of quality management practices and operational performance in aviation sector. This study design is a descriptive research survey design which was analyzed using correlation and multiple regression analysis to evaluate the relation and the effect of quality management practices on operational performance. These analyses were carried out using statistical data for social scientist (SPSS v.22). The study reveals that there are positive and statistically significant relationship between quality management practices and operational performance at 5% level of significance. The study also concludes that quality management practices have significant positive effect on operational performance of aviation industry in Nigeria. The study therefore recommends that quality management practices should be effectively managed in the industry because each practice improves different aspects of firms’ operational performance.

An empirical exploration of quality management practices and firm performance from Chinese manufacturing industry

In light of the growing demand for quality certifications, quality management practices have become crucial in the quest for profitability and market share. To date, the research into the firm performance of quality management is very limited. This paper aims to investigate the effects of quality management practices on the operational and financial performance. An event study methodology describing the year-to-year and cumulative effects of quality awards is developed. The data were collected from a sample of 148 Chinese manufacturing companies that won Chinese national and provincial quality awards. The results indicate that while quality award winners have advantages in terms of their profitability and operating efficiency, their sales growth is not improved as expected. In terms of innovation capability, award winners strongly underperform compared with their counterparts. This study also highlights that the positive impact on profitability may disappear after the certification and that the most significantly positive stimulus occurs in the certification year. This study provides evidence that quality certification cannot assure companies of competitive advantages. It also enlightens managers regarding the existence of obstacles from quality management systems to business performance.

The relationship between quality management practices, organizational innovation, and technical innovation in higher education

PurposeThis paper aims to investigate the effects of quality management practices (QMPs) on innovation in higher education (HE), and how organizational innovation (OI) may influence technical innovation.Design/methodology/approachThe hypotheses were tested with partial least squares structural equation modeling on a sample of 449 valid responses by faculty members in Naples (Italy) public universities.FindingsThe findings support the interdependent relationships between QMPs and their positive impact on innovation. It was found that some QMPs impact on innovation through people and process management, and that OI predicts the technical one.Practical implicationsDirectors should recognize the differences between QMPs to implement effective quality management (QM) strategy. Furthermore, they should combine technical and OIs.Originality/valueDespite the existence of several studies on QM and innovation in manufacturing and services, there are only a few in HE. Based on a multi-dimensional QM approach, this paper investigates the different effects each QMP has on both the other QMPs and innovation in HE.

The Effects of Quality Management Practices and Organizational Learning on Organizational Performance: A Proposed Research Framework

The Effects of Quality Management Practices and Organizational Learning on Organizational Performance: A Proposed Research Framework

Quality management theory development via meta-analysis

Quality management (QM) research has frequently focused on investigating the QM system, while a collective consideration of the effects of individual QM practices on organizational performance and performance dimensions remains an under-investigated area of research. The current research provides insights for expanding quality management theory using evidence from a meta-analysis that examines the correlations presented in prior empirical studies. Specifically, this study investigates whether QM practices influence aggregate organizational performance and how individual QM practices influence different performance dimensions. Furthermore, this study investigates whether moderators exist among the relationships between QM and performance. This meta-analysis examined a sample of 28 empirical studies spanning a twenty-year period from 1995 to 2015. The results show that most individual QM practices have a positive impact on aggregate organizational performance and performance dimensions including financial performance, operational performance, customer service, and product quality. The results also reveal that moderators exist among relationships between most pairs of QM practices and performance. In particular, the results suggest a high level of importance is associated with management leadership and supplier quality management compared to other QM practices, as evidenced by their positive relationships with both aggregate organizational performance and the four performance dimensions. In addition, no moderating effects changed the relationships. This research contributes to the QM literature by providing a systematic understanding that addresses more complexity than previous research about the relationships between QM practices and organizational performance. This research also contributes to quality management theory development given the current state of information technology (IT). These findings suggest implications for managers interested in the effect of QM practices on performance.

Quality management practices and inter-organizational project performance: Moderating effect of governance mechanisms

While research on the relationship between quality management practices and inter-organizational project performance has found inconsistent results, few studies have considered the contextual factors of quality management practices. Inter-organizational projects involve external participants in quality management and thus, this study tested the moderating role of governance mechanisms (contract governance and trust) on the relationship between quality management practices and inter-organizational project performance. Results of 265 valid questionnaires from China indicated that quality management practices contribute to inter-organizational project performance. Contract governance magnifies the positive effect of quality management practices on inter-organizational project performance while the moderating effect of trust is insignificant. The moderating effect of contract governance indicates a means for strengthening the effect of quality management practices in inter-organizational projects. Further research on more contextual factors of quality management practices should be conducted.

Assessing the individual and synergistic effects of quality management practices on operations performance

PurposeQuality management (QM) practices have long been suggested as a package to improve the quality performance of a company. Yet, empirical studies offered little support of this perspective as only a small set of QM practices were found to be conductive to quality improvement. By taking a new approach, the purpose of this paper is simultaneously evaluate the individual and synergistic effects of several key quality practices on operations performance.Design/methodology/approachSurvey data were collected and used to test the proposed hypotheses. Hierarchical regression analyses were performed to assess the magnitude of synergistic effects and individual effects.FindingsIt is found in this study that the synergistic effects across QM practices are substantial in enhancing all operations performance dimensions whereas individual effect varies for different performance goals.Originality/valueThis study makes theoretical contributes to the field of QM by providing empirical support of the interdependence assumption of QM practices and resolving the inconsistent findings. Practically, the results suggest that in-depth implementation of various QM practices simultaneously can be highly effective to achieve performance improvement on all accounts. In addition, the positive additional individual effects also open up a firm’s strategic choices of where to focus the resource investment in the adoption process as long as the strategic focus can justify its contribution toward the desired performance goals.

Environmental practices and firm performance in emerging markets: the mediating role of product quality

Environmental practices have not received as much research attention in emerging market contexts as traditional topics like quality. However, the importance of environmental practices for a firm’s production strategy has been increasing at an unprecedented level across the globe. Our research objective is, therefore, to investigate the interplay between environmental practices and quality in the pursuit of firm performance. Relying on 492 responses from Turkish manufacturers to test our hypotheses, we show that environmental practices directly improve the quality of products over and above the effect of quality management practices in emerging markets. Product quality, in turn, is important for increasing firm performance, acting as a mediator for the positive effects of environmental practices on performance. Thus, we reveal that product quality functions as an instrumental conduit between environmental practices and firm performance in emerging markets like Turkey where stakeholder pressures are weak, and regulations are often not properly enforced.

A model for measuring effectiveness of quality management practices in health care

PurposeHealth care is an example of an organization where the needs of potential clients are much greater than the capabilities of the service delivery system. The implementation of any medical procedure, as well as the provision of any service, just like the manufacturing of any product, can be decomposed into a series of tasks. The purpose of this paper is to propose a model for measuring the effectiveness of quality assurance tasks in health-care delivery processes.Design/methodology/approachThe authors analyze a system of factors that affect the implementation of tasks in a process. In their considerations, they have focused on four areas of science that describe conditions that are related to the implementation of tasks: Scheduling as a methodology for allocating resources to perform tasks; Capacity planning as a methodology for assigning values to given resources expressed by the number of tasks that can be executed with the resources; Queueing theory, used as a methodology for describing phenomena in which not all planned tasks are performed within the prescribed specification limits; and Quality management, as a methodology to ensure appropriate conditions for completing tasks (CCTs), where CCT is a representation of parameters of casual relationship between variables.FindingsThe authors show that the effectiveness of executing any scheduled tasks in the process is determined by the difference between the capacity of resources allocated (at a given time interval) and the number of tasks planned to be carried out at that time. The CCT conditions determine the level of capacity of the fixed amount of resources. It is shown that their deviation from the reference CCT specification may cause the nominally correct amount of resources be either too small (causing queue formation and longer wait time in hospitals) or too large to contribute to the waste in the system by creating idle capacity.Practical implicationsThe scope of application of the model is wide. It covers tasks performed with different degrees of uncertainties regarding the capacity of resources. It applies in all areas of health care where unlike manufacturing, the services delivered and the tasks performed in the health-care delivery system are seldom identical. Every patient is treated differently than the one waiting next in line. The workloads are pre-arranged in the order they are needed and completed in accordance with the FI-FO (first in-first out) principle. The model presented in this paper makes it possible to better understand the mechanism of effectiveness and efficiency improvement and the role of humans as a specific carrier of capacity.Originality/valueAs most of the health-care organizations are still stuck in the soft side of quality assurance, there has been little research conducted to test the applicability of well-known productions/operation management methodologies and theories benefitting health-care systems. The formulation of a reference point of CCT in this study is to serve as a stabilizing control point with the same connotation as that of a central reference line in the statistical process control chart. The correct capacity planning is needed to determine with a high degree of probability of success in implementation of all tasks to assure quality all the time.

Effects of Quality Management Practices on Corporate and Quality Performance in the Perspective of Small and Medium Manufacturing Enterprises

Effects of Quality Management Practices on Corporate and Quality Performance in the Perspective of Small and Medium Manufacturing Enterprises

Total Quality Management Practices and Competitive Advantage in the Nigerian Aluminum Industry

The purpose of this study is to examine the effect of Total Quality Management (TQM) practices on competitive advantage in the Nigerian Aluminum Industry. It examined TQM along four dimensions: visual management; just-in-time management; total productive maintenance; and benchmarking. The study adopted a survey research, through the administration of questionnaires to one hundred and fifty (150) staff of eight selected Aluminum companies. The data were analyzed using regression and Pearson matrix correlation techniques through Ordinary Least Squares (OLS) estimation technique. The study establishes that intensive TQM practices can strategically contribute towards the realization of significant competitive advantage of the firm. The achievements of Nigerian Aluminum firms through proactive TQM practices have been evaluated and critical TQM success factors known for enhancing the competitive advantage of Nigerian Aluminum firms.

The Effects of Total Quality Management Practices on Performance within a Company for Frozen Food in the Republic of Macedonia

Abstract – The subject of this paper is designing and implementation of the TQM philosophy within a frozen food company which deals with processing, manufacturing, distribution and sale of products from snails which is exclusively for export. Analysing the business processes within the company for snail processing using the TQM methodology it was proven that the performance has been significantly improved. The results of this research have shown that the TQM implementation at this company has not only contributed to the quality improvement of the snail processing products but also to the increase of productivity and optimization of the quality costs. In future the implementation of this methodology in this company will provide contentment not only to the consumers but also to the suppliers, employers and the community.