Effects Of Quality Management Practices Research Articles

The importance of recruitment and selection process for sustainability of total quality management

Management literature discusses that the behavioral traits of employees can play an important role in the success of total quality management (TQM). However, little empirical research exists in this regard. Using an international dataset, the present study investigates: the impact of quality management practices on plant competitiveness; and the moderating effect of an employee selection process on the relationship between quality management practices and plant competitiveness. Results show that quality management practices positively impact plant competitiveness. Furthermore, the behavioral traits of employees seem to have a significant impact on the effectiveness of quality management practices. This implies that managers should pay close attention to prospective employees’ behavioral traits and their fit with the TQM philosophy. Managers should not limit their attention to potential employees’ technical skills.

Best predictors of quality performance in Australian service organisations

This paper is based on a cross‐sectional study of 550 medium to large Australian service organisations to determine the effect of quality management practices on various dimensions of service quality outcomes (productivity, competitive advantage, customer relationships, and employee morale). These outcomes were used as dependent variables in a series of regression analyses in order to test several hypotheses. The results demonstrate the importance of including quality in the strategic planning process, customer involvement, empowerment of the workforce, and including quality indicators as part of key performance indicators. On the other hand, integrating quality systems and procedures into the organisation had a significantly negative relationship with increases in productivity. Based on the findings of this study, we conclude that the “soft” practices based on empowerment, at all levels of the organisation, strategic planning and customer/supplier involvement are the most significant predictors of high quality service organisations.