Abstract
The increasing demand by clients for better quality of transportation services in Nigeria has encouraged many companies especially in the aviation industry to provide quality services in order to grow in the marketplace. To meet this feat, the aviation industry in Nigeria has invested substantial resources in adapting and implementing quality management practices in their operations. The objective of this study is to evaluate the effect of quality management practices on the operational performance in Aviation industry in Nigeria. However, the specific objectives are to determine the relationship and the effect of quality management practices and operational performance in aviation sector. This study design is a descriptive research survey design which was analyzed using correlation and multiple regression analysis to evaluate the relation and the effect of quality management practices on operational performance. These analyses were carried out using statistical data for social scientist (SPSS v.22). The study reveals that there are positive and statistically significant relationship between quality management practices and operational performance at 5% level of significance. The study also concludes that quality management practices have significant positive effect on operational performance of aviation industry in Nigeria. The study therefore recommends that quality management practices should be effectively managed in the industry because each practice improves different aspects of firms’ operational performance.
Highlights
In recent years, the importance of the urban transport sector in Nigeria cannot be overemphasized as the increase in ruralurban migration continues to grow
The research questions that this study seeks to answer are: What is the effect of leadership on operational performance in aviation industry in Nigeria? What is the effect of customer focus practice on operational performance in aviation industry in Nigeria? What is the effect of strategic quality planning practice on operational performance in aviation industry in Nigeria? Hypotheses: The statements of hypotheses of the study based on the research framework are presented below: H01: Effective leadership practices have no significant effect on operational performance of aviation industry in Nigeria
It further indicates that R value of 0.649 reveals that the quality management practices have a strong relationship with the operational performance
Summary
The importance of the urban transport sector in Nigeria cannot be overemphasized as the increase in ruralurban migration continues to grow. Increasing demand by clients and customers for better quality of transportation services in market environment has encouraged many companies especially in the aviation industry to provide quality services in order to compete, survive and grow in the marketplace successfully. To meet the challenge of this global competition, many air transportation services providers in Nigeria have invested substantial resources in adapting and implementing total quality management practices in their operations. In this regard the need for the evaluation of the effect of quality management practices in the aviation industry in Nigeria on operational performance with focus on Federal Airports Authority of Nigeria (FAAN) and Nigerian Civil Aviation Authority (NCAA), Abuja
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