Easy Service Research Articles

Analysis of the Implementation of Public Service Standards at the District Level

Service Standards are benchmarks used as guidelines for service delivery and as references for assessing service quality, representing the obligation and commitment of service providers to the community in delivering quality, fast, easy, affordable, and measurable services. This study aims to determine and analyze the implementation of public service standards in Penajam Sub-District, Penajam Paser Utara District. The research adopts a qualitative descriptive approach method. Data in this study consist of primary and secondary data, which were analyzed qualitatively, leading to drawn conclusions. Primary data were obtained through in-depth interviews with informants at the Penajam Sub-District Office, including the Sub-District Head, General Affairs Subsection Head, Section Heads, Sub-District Employees/Staff, and service users from the community. The findings of the research are as follows: 1) The overall implementation of public service standards in Penajam Sub-District is reasonably good and sufficiently satisfying to the community. However, there is still a need for improvement and enhancement in the quality of public service implementation; 2) The preparation, establishment, and implementation of Service Standards in Penajam Sub-District have adhered to the principles outlined in Regulation of the Minister of Administrative Reform and Bureaucratic Reform Number 15 of 2014, including simplicity, accountability, sustainability, and fairness. However, they have not yet fully incorporated participatory and transparent elements; 3) There are several types of services with detailed per-component service standards that have not been established in the Decree of the Penajam Sub-District Head, Penajam Paser Utara District Number: 060/129/Kec.PNJ-Umum/XI/2023 regarding the Establishment of Service Standards in Penajam Sub-District; 4) Subsequent socialization efforts related to the established Penajam Sub-District Service Standards have not been conducted, thus affecting the understanding of service officers regarding public service implementation; 5) Publication efforts concerning Penajam Sub-District Service Standards have not been undertaken through electronic or non-electronic media.

Evaluation of User Satisfaction in the Satusehat Application

Digital transformation in the health sector aims to provide quality, fast, easy, affordable, and measurable services to the community. User satisfaction is paramount when providing services. Key factors influencing user satisfaction include Information, System, and Service Quality. The objective of this study is to evaluate the impact of information quality, system quality, and service quality on user satisfaction with the SATUSEHAT. This research used a quantitative with a cross-sectional design technique. This research using a quota sampling method with 106 respondents. This research using multiple linear regression analysis with univariate and multivariate classical assumption tests. This research focuses on SATUSEHAT application users who actively use social media platforms like Instagram and Twitter. The evaluation aims to provide insights into the impact of information, system, and service quality of the SATUSEHAT application's user satisfaction with the SATUSEHAT application. The results explain that 56.6% of respondents were female, 43.3% were male. 54.7% of this study's respondents were undergraduates aged 19 - 34 years, 67.0% of respondents. Most of the respondents' jobs were employees, 34.9%. Service quality significantly influences SATUSEHAT application The results of the regression coefficient value for user satisfaction is 0.651, and quality of the information, with a regression coefficient of 0.113. The The study found that information, system, and service quality significantly influence user satisfaction with the SATUSEHAT application.

Pelaksanaan Perjanjian Kredit Angsuran Sistem fidusia (Kreasi) dengan Jaminan Fidusia pada PT. Pegadaian Larantuka Kabupaten Flores Timur

Installment Credit with Fiduciary System at Pegadaian (Pawnshop) is quite popular among the public, especially for small and medium enterprises, as it provides easy and fast financing services. The purpose of this study is to understand the implementation of the Fiduciary System Installment Credit Agreement at PT. Pegadaian Larantuka. The theoretical benefit of this research is to provide information for the development of legal knowledge, particularly in the field of civil law regarding Fiduciary System Installment Credit at pawnshops, while the practical benefit is to contribute ideas and suggestions for relevant stakeholders, especially customers. The research method used is empirical research. The data used in this study are based on the relevance of the data sources, which include primary, secondary, and tertiary data. The results of the study indicate that the implementation of the fiduciary system installment credit agreement at PT. Pegadaian Larantuka is offered to individuals who have been running a business for at least one year. The process starts with the prospective customer applying for credit, followed by Pegadaian analyzing the applicant's profile. The prospective customer then completes the necessary requirements and signs an agreement form, binding both parties to a specific object. The factors hindering the proper implementation of the KREASI agreement are typically caused by the customer or debtor's default, which may result from financial issues, negligence, economic conditions, or other unforeseen circumstances.

Easy Service Emergency Call Center Application for Emergency First Aid Knowledge in Modelomo Village Community

The Gorontalo Police Traffic Directorate recorded 36 traffic accidents in January 2024, while in February there were 25 accidents. Initial data obtained showed that many people do not know how to provide first aid for accidents, for this reason, the development of an Android-based first aid education application for accidents (P3K) provides significant benefits for Android-based smartphone users in obtaining information about first aid actions for accidents.The purpose of the study was to analyze the effect of the easy service emergency call center application on the knowledge of emergency first aid in the Modelomo Village community.The research method is quantitative research with a research design using pre-experimental research where an initial assessment of the sample's knowledge was carried out and then reassessed after being treated. The study was conducted using a cross-sectional approach. Research that emphasizes the time of measurement of independent and dependent variable data observations only at one time, where the independent and dependent variables are assessed simultaneously at one time. This activity was carried out by 2 lecturers and 1 student.The targeted results in this study are the utilization of the easy service emergency call center application on public knowledge about emergency first aid in Modelomo Village, so that it can reduce cases of traffic accidents early and the impact of accidents.

Revolutionizing healthcare and medicine: The impact of modern technologies for a healthier future-A comprehensive review.

The increasing integration of new technologies is driving a fundamental revolution in the healthcare sector. Developments in artificial intelligence (AI), machine learning, and big data analytics have completely transformed the diagnosis, treatment, and care of patients. AI-powered solutions are enhancing the efficiency and accuracy of healthcare delivery by demonstrating exceptional skills in personalized medicine, early disease detection, and predictive analytics. Furthermore, telemedicine and remote patient monitoring systems have overcome geographical constraints, offering easy and accessible healthcare services, particularly in underserved areas. Wearable technology, the Internet of Medical Things, and sensor technologies have empowered individuals to take an active role in tracking and managing their health. These devices facilitate real-time data collection, enabling preventive and personalized care. Additionally, the development of 3D printing technology has revolutionized the medical field by enabling the production of customized prosthetics, implants, and anatomical models, significantly impacting surgical planning and treatment strategies. Accepting these advancements holds the potential to create a more patient-centered, efficient healthcare system that emphasizes individualized care, preventive care, and better overall health outcomes. This review's novelty lies in exploring how these technologies are radically transforming the healthcare industry, paving the way for a more personalized and effective healthcare for all. It highlights the capacity of modern technology to revolutionize healthcare delivery by addressing long-standing challenges and improving health outcomes. Although the approval and use of digital technology and advanced data analysis face scientific and regulatory obstacles, they have the potential for transforming translational research. as these technologies continue to evolve, they are poised to significantly alter the healthcare environment, offering a more sustainable, efficient, and accessible healthcare ecosystem for future generations. Innovation across multiple fronts will shape the future of advanced healthcare technology, revolutionizing the provision of healthcare, enhancing patient outcomes, and equipping both patients and healthcare professionals with the tools to make better decisions and receive personalized treatment. As these technologies continue to develop and become integrated into standard healthcare practices, the future of healthcare will probably be more accessible, effective, and efficient than ever before.

Penerapan Manajemen Layanan Sirkulasi Dalam Meningkatkan Kepuasan Pengguna Perpustakaan di SMA Negeri 18 Bone

This thesis discusses internal circulation service managementincreasing library user satisfaction at SMA Negeri 18 Bone.This research is researchqualitative (Qualitative Research). The approach used consists of two, namelyManagement and psychology. The data collection technique used isobservation, interviews and documentation. The research results show that 1) Service managementLibrary circulation at SMA Negeri 18 Bone covers several important aspects.The member registration process ensures authorized user identification,facilitate administration, and improve user experience. Borrowing,returns and billing are managed systematically and computerizedto ensure regulatory compliance and service efficiency. Officer claritycirculation services, supported by easily accessible locations, helpusers get help and information quickly; 2) Managementcirculation services in increasing library user satisfaction in high schoolsNegeri 18 Bone is carried out through a simple and transparent procedure,easy to fulfill service requirements, easy member card service processfast, the condition of the library materials is good and complete, and the officers are clear circulation services. Efficient circulation service procedures, easy requirementsfulfilled, the condition of library materials is orderly, and the clarity of the staff helpsin providing a consistent user experience, making it easieraccessibility, and improve compliance with library rules, whichall of which contribute to a positive institutional image and improved qualitylearning at the school.

ANALYSIS OF PATIENT SATISFACTION WITH THE QUALITY OF OUTPATIENT SERVICES

Satisfaction is an individual's emotional state of pleasure or dissatisfaction by comparing perceived service performance according to expectations. Factors that influence hospital satisfaction are tangible, reliability, responsiveness, assurance and empathy. This study aims to determine factors related to outpatient patient satisfaction at the Rupit Regional General Hospital, North Musi Rawas Regency in 2024. The design of this research is quantitative with a cross-sectional approach. The sample in this study amounted to 93 people. The sampling method uses purposive sampling. Inclusion criteria were outpatients and those willing to be respondents. This research was carried out on March 4-31 2024. Data was collected using a questionnaire. Bivariate data analysis used the Chi-Square test and multivariate logistic regression. The results of the research show that there is a relationship between reliability (p value 0.001) and responsiveness (p value 0.009) with outpatient satisfaction at Rupit Hospital, North Musi Rawas Regency in 2024. The most dominant factor in outpatient satisfaction at Rupit Hospital, North Musi Rawas Regency in 2024. 2024, namely reliability (p value 0.001), (OR 0.21). The conclusion is that there is a relationship between reliability and responsiveness and outpatient satisfaction at the Rupit Hospital, North Musi Rawas Regency in 2024. The hospital should provide services quickly and provide easy service for patients.

Factors influencing HIV testing uptake in Sub-Saharan Africa: a comprehensive multi-level analysis using demographic and health survey data (2015–2022)

BackgroundHuman Immunodeficiency Virus (HIV) is a global health concern, causing over 35 million deaths, with 97% occurring in developing nations, particularly impacting Sub-Saharan Africa. While HIV testing is crucial for early treatment and prevention, existing research often focuses on specific groups, neglecting general adult testing rates. This study aims to identify predictors of HIV testing uptake among adults in Sub-Saharan Africa.MethodData were obtained from the official Demographic and Health Survey program database, which used a multistage cluster sampling technique to collect the survey data. In this study, a weighted sample of 283,936 adults was included from thirteen Sub-Saharan African countries. Multilevel multivariable logistic regression analysis was employed to identify predictors of HIV testing uptake. Akaike’s information criteria guided model selection. Adjusted odds ratios and corresponding 95% confidence intervals determined significant predictor variables.ResultAmong adults in Sub-Saharan African countries, the prevalence of HIV testing uptake was 65.01% [95% CI (64.84%, 65.17%)]. Influential factors included male sex [AOR: 0.51, 95% CI (0.49,0.53)], varying odds ratios across age groups (20–24 [AOR: 3.3, 95% CI (3.21, 3.46) ], 25–29 [AOR: 4.4, 95% CI (4.23, 4.65)], 30–34 [AOR: 4.6, 95%CI (4.40, 4.87)], 35–39 [AOR: 4.0, 95%CI (3.82, 4.24)], 40–44 [AOR: 3.7, 95%CI (3.50, 3.91)], 45–49 [AOR: 2.7, 95%CI (2.55, 2.87)], 50+ [AOR: 2.7, 95%CI (2.50, 2.92)]), marital status (married [AOR: 3.3, 95%CI (3.16, 3.46)], cohabiting [AOR: 3.1, 95% CI (2.91, 3.28)], widowed/separated/divorced [AOR: 3.4, 95%CI (3.22, 3.63)]), female household headship (AOR: 1.28, 95%CI (1.24, 1.33)), education levels (primary [AOR: 3.9, 95%CI (3.72, 4.07)], secondary [AOR: 5.4, 95%CI (5.16, 5.74)], higher [AOR: 8.0, 95%CI (7.27, 8.71)]), media exposure (AOR: 1.4, 95%CI (1.32, 1.43)), wealth index (middle [AOR: 1.20, 95%CI (1.17, 1.27)], richer [AOR: 1.50, 95%CI (1.45, 1.62)]), Having discriminatory attitudes towards PLWHIV [AOR: 0.4; 95% CI (0.33, 0.37)], had multiple sexual partners [AOR: 1.2; 95% CI (1.11, 1.28)], had comprehensive knowledge about HIV [AOR: 1.6; 95% CI (1.55, 1.67)], rural residence (AOR: 1.4, 95%CI (1.28, 1.45)), and lower community illiteracy (AOR: 1.4, 95%CI (1.31, 1.50)) significantly influenced HIV testing uptake in the region.ConclusionThis study highlights the need for tailored interventions to address disparities in HIV testing uptake among adults in Sub-Saharan Africa and progress towards the achievement of 95-95-95 targets by 2030. Thus, tailored interventions addressing key factors are crucial for enhancing testing accessibility and emphasizing awareness campaigns, easy service access, and targeted education efforts to improve early diagnosis, treatment, and HIV prevention in the region.

Revolutionizing Cloud Resource Allocation: Harnessing Layer-Optimized Long Short-Term Memory for Energy-Efficient Predictive Resource Management

INTRODUCTION: This is the introductory text. Accurate data center resource projection will be challenging due to the dynamic and constantly changing workloads of multi-tenant co-hosted applications. Resource Management in the Cloud (RMC) becomes a significant research component. In the cloud's easy service option, users can choose to pay a fixed sum or based on the amount of time. OBJECTIVES: The main goal of this study is systematic method for estimating future cloud resource requirements based on historical consumption. Resource distribution to users, who require a variety of resources, is one of cloud computing main objective in this study. METHODS: This article suggests a Layer optimized based Long Short-Term Memory (LOLSTM) to estimate the resource requirements for upcoming time slots. This model also detects SLA violations when the QoS value exceeds the dynamic threshold value, and it then proposes the proper countermeasures based on the risk involved with the violation. RESULTS: Results indicate that in terms of training and validation the accuracy is 97.6%, 95.9% respectively, RMSE and MAD shows error rate 0.127 and 0.107, The proposed method has a minimal training and validation loss at epoch 100 are 0.6092 and 0.5828, respectively. So, the suggested technique performed better than the current techniques. CONCLUSION: In this work, the resource requirements for future time slots are predicted using LOLSTM technique. It regularizes the weights of the network and avoids overfitting. In addition, the proposed work also takes necessary actions if the SLA violation is recognized by the model. Overall, the proposed work in this study shows better performance compared to the existing methods.

Using the Age-Friendly Environment Framework to Assess Advance Care Planning Factors Among Older Adults With Limited Income: A Cross-Sectional, Descriptive Survey Study.

The World Health Organization created the Age-Friendly Environment (AFE) framework to design communities that support healthy aging and equitable decision making. This framework's resource domains may account for disparately lower advance care planning (ACP) among older adults with limited incomes compared to those with high incomes. We aimed to describe and examine associations of AFE factors with ACP. We recruited and conducted cross-sectional surveys among older adults with limited incomes in 7 community-based settings in Nashville, TN. ACP and AFE item scales were dichotomized and analyzed with unadjusted phi correlation coefficients. Survey participants (N = 100) included 59 women, 70 Black/African American, and 70 ≥60 years old. Most participants agreed that their community was age friendly (≥58%) and varied in ACP participation (22%-67%). Participants who perceived easy travel and service access and sufficient social isolation outreach were more likely to have had family or doctor quality-of-life discussions (phi = 0.22-0.29, p < .05). Having a healthcare decision maker was positively associated with age-friendly travel, housing, and meet-up places (phi = 0.20-0.26, p < .05). The AFE framework is useful for exploring the environmental factors of ACP, but further research is warranted to identify specific and immediate resources to support successful ACP among populations with socioeconomic disadvantage.

Analisis Faktor-Faktor yang Mempengaruhi Niat Perilaku Penggunaan Layanan Mobile Banking

The COVID-19 pandemic that hit Indonesia in the first quarter of 2020 has pushed the banking industry to experience change and development through technology-based innovation. With information technology, banks are able to provide easy transaction services and access to information, as well as connecting the bank with its customers through the use of the internet, one of which is mobile banking. Behavioral intention to use can describe how much a customer wants to use mobile banking services, while use behavior is the intensity and/or frequency of users in using information technology. The aim of this research is to determine the behavioral intention to use mobile services. banking at one of the Government Banks of the Republic of Indonesia. This research uses a quantitative method with data collection distributed through a questionnaire in the form of a Google form. This research sample consists of 180 customers who have used the service for more than 1 (one) month. This research data was analyzed using SEM. The research results show that performance expectancy, effort expectancy, social influence, habit, and timeliness have a significant positive effect on behavioral intention to use. Apart from that, perceived risk has a significant negative effect on behavioral intention to use. Behavior intention to use has a significant positive effect on use behavior. Meanwhile, facilitating conditions, hedonic motivation, and price value have no effect on behavioral intention to use.

Evaluasi Pelayanan Publik di Pelabuhan Roro Dompak Provinsi Kepulauan Riau

The service standards for the Roro Dompak port Kepulauan Riau Province are the parameters used as guidelines for the implementation of services and the objectivity of the criteria for assessing the quality of services to the community so that there is guidance on the obligations and promises of organizers to stakeholders in the context of quality, fast, easy, affordable and measurable services. The aim of the research is to analyze the evaluation of Public Services at Roro Dompak port Kepulauan Riau Province. Qualitative Research Method with primary data collection such as closed interviews and secondary data obtained from the Kepulauan Riau Province Transportation Service. Data analysis uses triangulation techniques and uses grand theory based on two approaches: process-oriented evaluation and results-based evaluation. Process-oriented evaluation focuses on the process of providing public services, including accountability, responsibility and responsiveness. Results-based evaluation focuses on public service outcomes, including effectiveness, economics, and efficiency. The research results show that the Roro Dompak port Kepulauan Riau Province has several strengths and weaknesses in providing public services to the community. Its advantages include its strategic location, adequate basic facilities and efficient operations. However, the weaknesses are limited capacity, inadequate infrastructure, and lack of transparency. This study also identified several areas that need to be improved, including increasing port capacity, improving infrastructure, and increasing transparency and accountability. Additionally, the study suggests that ports should focus on improving their responsiveness to community needs, increasing effectiveness in providing services, and reducing costs. Overall, this study provides a comprehensive evaluation of the public service performance of Roro Dompak Port and highlights areas that need improvement to increase its effectiveness in providing public services to the community Kepulauan Riau Province.

The influence of work culture values on the performance of hospital management staff

Background: The excellent performance of hospital employees can help them complete the tasks given by the company on time. Employee performance, such as the culture of professionalism, easy service, friendliness, and trust, are needed to achieve the 'hospital's goal. This study aimed to analyze the influence of current work culture values on the performance of the management staff of Mitra Bangsa Hospital. Methods: This study used a quantitative research method. The population in this study was all management staff at the Mitra Bangsa Hospital, totalling 45 staff. The sample used in this research was obtained using a nonprobability sampling technique with saturated sampling. Researchers used this sampling technique because the population was 45 people. Saturation sampling was carried out with a sample of 45 management staff. This study used partial least squares (PLS) to analyze the data. Results: The study found that work culture, including professionalism, teamwork, innovation, and exemplary, has a positive and significant effect on staff performances of quality and quantity, responsibility, collaboration, and initiative with p-values &lt; 0.05. Conclusion: The work cultures of professionalism, teamwork, innovation, and exemplary had positive and significant effects on staff performance with quality and quantity, responsibility, collaboration, and initiative at Mitra Bangsa Hospital.

Health Care Digital Strategy: Designing the New Norm

The time has arrived when oral and maxillofacial surgery (OMS) teams must redesign patient care by offering high-quality, easy, and cost-effective virtual care services through digital tools and telemedicine. Only a few pilot programs have been established to date, but now, the new norm requests large-scale routine services. The healthcare institutions should build this strategy based on their long-term goals. A prime example of its successful implementation is our unit at the National Institute of Children's Diseases (Bratislava, Slovak Republic), where a reliable telemedicine program was implemented for the outpatient follow-up visits of patients operated on for craniosynostosis. This program was instrumental in maintaining the long-lasting and high-impact character of craniosynostosis care during the coronavirus disease 2019 (COVID-19) crisis. The parents of the children were surveyed to evaluate the new program's effectiveness. The results were overwhelmingly positive, with an overall parental satisfaction rate of 72.3% and a 67.2% convenience rate for the services. The returned questionnaires revealed that 79.3% of parents were satisfied with physicians' communication, and 88.7% agreed that the virtual meetings adequately addressed their clinical needs. Moving forward, healthcare centers and physicians should organize their time and resources to experiment with the rapidly growing list of digital tools. The organizations should prioritize adapting their clinical information technology (IT) systems for optimal telemedicine practices. With the rapid technological advancements, new digital clinical systems should incorporate the capabilities of generative artificial intelligence (AI) in sophisticated virtual systems. This will require an even closer collaboration between clinicians, scholars, allied healthcare providers, healthcare leaders, and digital system designers. It is clear that in today´s complex healthcare ecosystem, the present and future of care delivery is digital. Will modern OMS teams adopt these strategies? It is something that all of us anticipate with huge interest.

Factors Affecting Utilization of Health Services Among Elderly of Koshi Province, Nepal

Every country in the world is experiencing growth in the number and proportion of older persons. Aging is poised to become one of the most significant social transformations of the twenty-first century which affects all sectors of society. Aim of study was to assess factors affecting the utilization of health services among the elderly of Koshi province, Nepal. A quantitative descriptive cross-sectional study was conducted among 357 elderly. A multistage sampling technique was recruited for the selection of eight municipalities and wards for obtaining a representative sample from each ward. A semi structured interview schedule was used for data collection procedure. Descriptive statistics and inferential statistics were used after the normality test to measure the association of selected variables and utilization of health services. The study finding revealed that more than two-third (70.3) of the respondents was young old age. More than half of the respondents were female. Less than half (44.0%) of the respondents were hypertensive. A multivariate analysis revealed that the utilization of health services is higher among service holder elderly than non-service holder. The utilization health services by elderly were higher who had health insurance than who had not insurance service. The study concludes that only two-thirds of the elderly were satisfied with health insurance services facilities. Although One-thirds of elderly still not satisfied with the health insurance service facility so improve and easy access insurance service to elderly is essential.

Elements of Successful Implementation of "PLAVON" (Online Services) At the Sidoarjo Regency Population and Civil Registry Service

Sidoarjo Dinas Kependudukan dan Catatan Sipil Online Services (Plavon) is the application of e-government practices in the field of online population administration (adminduk) services carried out by the Sidoarjo Regency Population and Civil Registry Service in an effort to provide fast and easy population services. The aim of this research is to determine the application of Plavon Dinas Kependudukan dan Catatan Sipil Sidoarjo as an online population administration service using theory from the results of a Harvard JFK School of Government study consisting of Support, Capacity, and Value. This research uses a qualitative descriptive method with data collection using literature study, interviews, and observation. Involving the Sidoarjo Dinas Kependudukan dan Catatan Sipil Office and the community as Plavon users. The results of this research show that the implementation of Plavon as an online population administration service is good even though there are still obstacles in the document upload process.

Implementation of Online Student Counseling System

The creation and implementation of online student discussion aims to provide students with a good and easy discussion service. The system integrates modern technology to facili-tate communication between students and advisors, providing timely academic, personal and emotional support. This article provides an overview of the design, features, and func-tionality, including user authentication, scheduling, secure messaging, and task sharing. This article also discusses the benefits of online dating such as improved accessibility, pri-vacy, and scalability. Evaluation of the system demonstrates its effectiveness in improving student health and academic performance. The development of online communication is to improve communication. This software will be very useful for students. An online forum was created to improve communication and enhance online work. This software will be very useful for students to sign, register and request school information. This project is designed to create an online forum where students can consult and update regularly. This program was chosen to save time and resources for advisors and students and to eliminate existing deficiencies in the pro-cessing of information.

Analisis Strategi Bisnis Bank Digital Syariah di Indonesia

Digital banks are part of the digitalization of financial institutions which aims to facilitate financial inclusion for all groups. Sharia digital banks are a type of banking institution that provides practical and easy online services based on sharia principles so that customers do not need to come to a branch office. Sharia digital banks are among the latest innovations in the banking industry in Indonesia. This article aims to analyze the internal and external conditions of Islamic digital banks in Indonesia and formulate strategies that will be implemented by Islamic digital banks to take advantage of strengths and opportunities and overcome weaknesses and threats. This research uses the SWOT method. The results show several strengths (such as being the first pure digital Islamic bank in Indonesia, recipient of the Most Promising Islamic Digital Bank 2021 award at the CNBN Indonesia Award 2021), weaknesses (such as requiring a supporting internet connection), opportunities (such as: continued growth of internet users in Indonesia), and threats (such as cybercrime attacks). Based on the results of the SWOT analysis, the comparative advantage cell, mobilization cell, divestment/investment cell and damage control cell were obtained.

Persepsi Masyarakat terhadap Tugas dan Fungsi Kepala Lingkungan Studi Kasus Lingkungan Bandar Khalipah, Kecamatan Percut Sei Tuan

The problem in this research is that many people in the Bandar Khalipah sub-district still do not know the duties and functions of the neighborhood head in their area, as well as the process for selecting the neighborhood head which is decided and chosen directly by the village head. This research uses qualitative research methods and sociological research whose object is the community in the Bandar Khalipah neighborhood, Percut Sei Tuan District. The results of the research show that the head of Ward VII Bandar Khalipah has a high level of concern for the people in his neighborhood. This can be seen from the performance of the Head of Ward VII Bandar Khalipah, who always prioritizes and prioritizes the needs of the community in various problems, providing easy public administration services to the community, so that the duties and functions of the Head of the Ward are carried out in accordance with applicable regulations. Apart from that, the head of Ward VII Bandar Khalipah is also always active and participates in religious activities held in his neighborhood. Apart from that, as head of the environment, of course he has several work programs that have been and will be realized, including: 1) posyandu activities which are routinely carried out once a month 2) social assistance programs (BLT) which are given to lower economic communities in the environment 3) mutual cooperation activities for cleaning environment which is routinely carried out once a month with the aim of creating a clean environment and strengthening harmony in the community 4) block paving installation program in the alleys in the VII Bandar Khalipah neighborhood. Thus, it can be concluded that in carrying out his duties and functions as head of Bandar Khalipah Environment VII he has been implemented well and in accordance with applicable regulations. However, in carrying out their duties and functions there are certainly obstacles that can hinder the realization of the planned work program.

Customer Satisfaction towards E-Banking Service offered by Prabhu Bank Limited

In recent times, the internet has become very important in human life. Due to the hastily growing technology in the global market, banking sector has provided the e-banking services to minimize their cost, and digitization strategies in today’s competitive market. This study aims to analyze the association between e-banking service quality and customer satisfaction; and measuring the impact of e-banking service quality on customer satisfaction. The sample size of the study was 100 customers of Prabhu bank operating in Kailali district. Data was collected using a structured five point Likert scale questionnaire conveniently surveyed the customers of Prabhu Bank Limited from study area. Pearson’s correlation and regression analysis was used to analyze the data with the help of statistical package for social science (SPSS-29). The findings of the study concluded that, there is statistically significant positive association between e-banking service quality and customer satisfaction. Furthermore, all the e-banking service quality factors i.e., perceived cost, security and privacy, perceived ease of use, computer self-efficiency and responsiveness has significant positive impact on customer satisfaction. Out of these e-banking service quality factors, perceived ease of use (PEU) has highest impact on customer satisfaction (CS). The findings of this study will help the bank management in improving the e-banking service quality focusing on development of easy and understandable e-banking service for increase their customer’s satisfaction. This study covered only e-banking service quality, future researchers can conduct their study concentrating on overall banking service quality and its impact on customer satisfaction and loyalty.