Easy Service Research Articles

Describes how public service innovations on population and civil registration services in East Java, Indonesia

This article aims to describe the innovation of population services and public services in East Java Province by taking locations in two major cities in East Java Province. Try to identify and explain determine innovations in population services and civil registration in East Java by taking the focus of the object of two cities, namely Surabaya City and Malang City, East Java, Indonesia. The method used in this research is descriptive qualitative using three stages, namely observation, interview and documentation. Observations were made by observing the process of population services and civil registration in both cities, while interviews were conducted with officers and stakeholders related to population service innovations and civil registration. documentation is done by collecting data from supporting reports from the service of population and civil registration as well as literature related to the topic. The results have been found that the City of Surabaya and the City of Malang have made innovations in the management of population services and civil registration. The strategy used is almost the same, namely by facilitating services to the community, so that people get easy and fast services in the field of population and civil registration. There are five innovation criteria in population services, namely process innovation, method innovation, product innovation, conceptual innovation and technological innovation.

Formulasi Kebijakan Pemindahan Lokasi Dinas Kelautan Dan Perikanan Kabupaten Lingga Di Kecamatan Senayang

The relocation of the Department of Marine Affairs and Fisheries of Lingga Regency to the Senayang Districtreceived the attention of the community, therefore it is interesting to review from a policy point of view. The purpose of this study was to understand the policy formulation of the relocation of the Department of Marine Affairs and Fisheries ofLingga Regency to Senayang District from the point of view of a goal-oriented model. The type of research selected is qualitative- descriptive. The location of this research is the Department of Marine Affairs and Fisheries of Lingga Regency, which at this time has changed the nomenclature to the Department of Fisheries of Lingga Regency Service.Informants were selected purposively and snowball sampling. Primary data is obtained directly from informants through interviews and secondary data comes from related documents. The results showed that the policy formulation for relocating the Department of Marine Affairs and Fisheries of Lingga Regency to the Senayang District did not support resource management to achieve the goal because most of the resources were not available. In addition, the goal to be achieved -- namely providing easy access and services to fishing communities in Senayang District -- does not meet thecriteria as a good goal.

INOVASI PELAYANAN KELAHIRAN TERPADU DIRUMAH SAKIT UMUM DAERAH SUMBAWA

Integrated birth services are an innovation in making administrationpopulation in health services. integrated birth services provideservices for making birth certificates, child identity cards and family cards withservice completion time is only 2 days. The research objective is to analyzeimplementation of an integrated birth service policy and analyzing supporting factorsand barriers to innovation in integrated birth services. This type of researchdescriptive with a cross sectional approach, with a research focus formingstandard operating procedures in integrated birth care innovations forissuance of birth certificates, child identity cards and changing family cards for patientswho gave birth at the general hospital in the Sumbawa area,. The results showedthat the integrated birth service is an efficient and effective servicecan be seen in terms of easy service process innovation and service method innovationwhich is fast because every patient who is allowed to go home will immediately get itnew family card, child birth certificate and child's identity card for free.

What Drives Airbnb Customers’ Satisfaction in Amsterdam? A Sentiment Analysis

The sharing economy is a new socio-economic system that allows individuals to rent out their personal belongings, such as their private car or a room in their home, for a short period. This study aims to investigate the attributes that impact customers’ satisfaction when using the sharing economy propriety rentals websites. Large data sets of Airbnb’s online reviews and listings in Amsterdam were analyzed using sentiment analysis, word clustering, ordinal logistic regression, and visualization techniques. Findings reveal that the polarity of Airbnb guests reviews in Amsterdam is significantly impacted by property price, value, cleanliness, rate, host communication, easiness of check-in, the accuracy of property description, and whether the host is super host or not. Surprisingly, the property neighborhood was not found to impact customers’ sentiment in Amsterdam. In addition, Airbnb guests in Amsterdam tend to positively express their experience satisfaction level mainly based on property exact location and host interaction followed with the facilities surrounding the property, property cleanliness, and room quality. On the other hand, negative online reviews tend to be mainly linked to problems with check-in services followed by aspects related to weak host interaction, location, and room quality. The results indicate that Airbnb hosts need to offer clear and easy check-in services with emphasizing the importance of keeping a good communication channel with their guests to enhance customers’ experience and increase customers’ satisfaction level. Future studies should investigate the applicability of the findings of this study in the context of other cities.

PERFORMANCE OF PUBLIC SERVICES IN LAND OFFICE HULU SUNGAI SELATAN DISTRICT

Performance is the work result in quality and quantity that can be achieved by an employee in carrying out his main duties and functions as an employee in accordance with the responsibilities assigned to or assigned to him. The performance of public services at the Land Office of Hulu Sungai Selatan Regency is basically a form of service accountability in the land sector for the people in Hulu Sungai Selatan Regency in accordance with the vision and mission it carries. The purpose of this study is to determine the performance of public services that have been implemented by the Land Office of Hulu Sungai Selatan Regency, and to determine the factors inhibiting the performance of public services provided by the Land Office of Hulu Sungai Selatan Regency, and to analyze public service performance models in the Office. Hulu Sungai Selatan Regency Land.
 This research uses a qualitative approach with qualitative descriptive research type. The technique of collecting data by means of interviews, observation and documentation, with the technique of determining informants purposively so that there are 10 informants. As well as data analysis techniques using data reduction, data presentation and verification.
 The performance of public services at the Head of Land Affairs Office of Hulu Sungai Selatan Regency shows that the value is already good, with descriptions or details, namely that there are 2 (two) indicators that get good points, and 4 (four) indicators score quite good, and 4 (four) indicators get points yet / no / not good. The responsiveness subvariable on the indicators of agenda setting and service priorities is quite good in regulation, direction and implementation, and indicators of developing service programs are quite good. The responsibility sub-variable on the indicators of the easy service administration process is good, as well as the indicators for fast and precise administrative processes that are also good. In the accountability subvariable, the public accountability indicator is quite good, and the service process openness indicator is not good. The productivity sub-variable for the total production indicator is not good, and the quality production indicator is also not good, the service performance sub-variable in the service apparatus attitude indicator is quite good, and in the analysis indicator the results of public satisfaction are not good. The inhibiting factors for public services at the Land Office of Hulu Sungai Selatan Regency are caused by: the community, the lack of a process of socialization and legal counseling to the community, bureaucracy, facilities and infrastructure, and law enforcement. Supporting factors are the availability of reliable Human Resources in several fields / divisions and the support of the Central Government and Regional Government in the form of regulations. Performance models of the Land Office of 
 Hulu Sungai Selatan Regency in public services in its territory, namely in maximizing the mass certification program through Computerized Land Office (KKP) programs, People's Service for Land Certificates (Larasita) and has continued in the form of Complete Systematic Land Registration (PTSL) ), and conduct legal education in the land sector, especially regarding the registration of land rights and public services as a form of community service.
 In an effort to improve the performance of public services at the Land Office of Hulu Sungai Selatan Regency, the author provides the following suggestions: The government needs to be more intensive in providing counseling and outreach to the community through both printed and electronic media in order to guarantee legal certainty for their land rights. Increase the budget for the implementation of mass land rights certification without charge or for free or in other public services.

Analysis of Factors Affecting Adoption of Mobile Banking Application in Indonesia

The development of information technology makes banking provide mobile banking service applications in Indonesia as an easy, convenient and fast service. However, there are still many customers who do not have a mobile banking account. In addition, the use of currency is still in demand by the soceity. Therefore, the purpose of this study is to determine the factors that influence consumer acceptance in the context of mobile banking applications. This study uses the Unified Theory of Acceptance and Use of Technology (UTAUT2) model which is modified by adding the variable perceived credibility and perceived self-efficacy. This research model was tested using 205 respondents from online surveys in the Jabodetabek, Indonesia. Data was analyzed using Partial Least Square (PLS). Performance expectancy, effort expectancy, social influence has a significant effect on behavioral intention. Performance expectancy is the factor that most influences the behavior intention. Behavioral intention, facilitating condition and habit has a significant effect on reuse behavior.

Effects of built environment on activity participation under different space-time constraints: A case study of Guangzhou, China

Conventional facility planning seeks to provide service facilities to meet population demand in an aggregate manner. However, recent studies reveal that the provision of facilities in residential neighborhoods does not necessarily mean easy service access for certain groups. This issue is approached through the lens of space–time constraints in this study, which asserts that because people with different socioeconomic attributes experience different space–time constraints, the effects of the same built environment on actual access can considerably vary. Based on the activity-diary data from 493 respondents in Guangzhou, China, this study conducts a quasi-experiment facilitated by the propensity score matching approach. Residents in low-density suburban areas and those in high-density central city areas are considered as the control and treatment groups, respectively. By comparing the activity-travel behavior between these two groups, this work presents an analysis of the effects of service density improvement on residents’ actual service access. Moreover, the differences of such effects are examined through separate quasi-experiments for residents with the largest, medium and smallest space–time constraints. Residents who originally experience the smallest space–time constraints could further benefit from the enhancement of service density, whereas those who originally suffer from the largest and medium space–time constraints could not. These findings imply that conventional facility planning may not provide equitable outcomes. Therefore, facility planning and management should address and integrate residents’ unequal experiences of space–time constraints into time-sensitive policies (e.g., flextime policies).

Measurement of Wastewater Discharge in Sewer Pipes Using Image Analysis

Generally, the amount of wastewater in sewerage pipes is measured using sensor-based devices such as submerged area velocity flow meters or non-contact flow meters. However, these flow meters do not provide accurate measurements because of impurities, corrosion, and measurement instability due to high turbidity. However, cameras have advantages such as their low cost, easy service, and convenient operation compared to the sensors. Therefore, in this study, we examined the following three methods for measuring the flow rate by capturing images inside of a sewer pipe using a camera and analyzing the images to calculate the water level: direct visual inspection and recording, image processing, and deep learning. The MATLAB image processing toolbox was used for analysis. The image processing found the boundary line by adjusting the contrast of the image or removing noise; a network to find the boundary line between wastewater and sewer pipe was created after training the image segmentation results and placing them into three categories using deep learning. From the recognized water levels, geometrical features were used to identify the boundary lines, and flow velocities and flow rates were calculated from Manning’s equation. Using direct inspection and image-processing techniques, boundary lines in images were detected at rates of 12% and 53%, respectively. Although the deep-learning model required training, it demonstrated 100% water-level detection, thereby proving to be the most advantageous method. Moreover, there is enough potential to increase the accuracy of deep learning, and it can be a possible replacement for existing flow measurement sensors.

Evaluating the User Experience between Generations of Easy Payment Service -Focusing on KakaoPay and PAYCO-

Evaluating the User Experience between Generations of Easy Payment Service -Focusing on KakaoPay and PAYCO-

A study on the factors affecting the usage and diffusion of mobile easy payment services

This study examines the factors affecting the usage and diffusion of mobile easy payment services which is fast growing industry recently. After wide reviewing previous research about mobile payment, Some factors are identified as the factors influencing intention to use mobile easy payment services-confidence, innovativeness, mobile self-efficacy, relative advantage- through several mediating factors- perceived ease, perceived usefulness, perceived risk. Empirical study for a research model showed confidence, mobile selfefficacy and relative advantage are effective to the intention to use mobile easy payment services via perceived usefulness and perceived risk. Based on the results of the study, some practical implication for customer retention and acquisition are suggested.

Social factors of sustainability for a smart city development

Sustainable development of smart cities is based on the consideration of many areas of urban life in which the implementation of modern innovative technologies is taking place. Urban planning is aimed on providing citizens’` life and ensuring their daily needs in comfortable and safe living. The problem is that urban environment and the population must be ready to accept the idea of a smart city in order to organize its greatest efficiency. On the other hand, smart technologies should address both global and local challenges and threats to the urban environment in the wide range from environmental problems caused by climate change to the possibility of easy orientation and service search on city streets. The article proposes an approach to strategic urban planning of the environment based on a socially-oriented smart city model that combines social factors, their reflection in urban environment and defines the set of smart technologies that are in citizens’` demand. On the example of the Monirye district in Tehran, Iran the developed method is applied using analytical methods of SWOT and VMOSA analysis. This application provides a systematic approach for smart cities planning in accordance with the needs of the population and the existing level of development of the urban environment and to determine the strategic directions of its sustainable development in the interests of the population.

A SIMULATION MODEL FOR CUSTOMER FLOW ANALYSIS IN A COMMERCIAL BANK IN NIGERIA

In view of competitiveness and increasing search for improved services in Nigerian commercial banks, there are some organizational changes necessary to facilitate this fate. Recently, the possibility of applying operational research techniques, more specifically computer simulation, was raised to address the problem of customer queues at bank branches. No bank has been punished with a fine if there are customers waiting for more than a certain period of time in the queues to be served. The solution to the problem sought to offer customer-care to the crowd in all bank branches in Nigeria. In view of this, the present work proposes a computer simulation model to study the flow of customers in a branch of the bank. This model simulates service capacity and time in the face of various hypothetical scenarios to which a bank branch may be subject using the Rockwell Automation Arena® v15 software. The results make it possible to evaluate new policies for increasing the quality of service and compliance with easy customer-care operational service. The generated scenarios were evidence alternatives that would reduce waiting times with only a few minor alterations. Thereby allowing the service with maximum waiting time the standards required.

Qualitative Analysis of Networked Blood Bank System for Donors and Receptors for Easy Blood Transfusion Service using Android 9.0

Qualitative Analysis of Networked Blood Bank System for Donors and Receptors for Easy Blood Transfusion Service using Android 9.0

Analysis of Factors that Influence Communities in doing Re-Visit to Outpatient Installation of Praya Hospital Central Lombok

The potential of the hospital includes all the resources owned including all hospital resources as input, management as a process and health service products as an outcome are expected to be able to sell the products produced. In order to remain competitive, the products produced must be of quality and in accordance with the criteria of community needs. In determining target consumers, hospitals need to understand consumer behavior in the decision-making process. The purpose of the study was to analyze the factors that influence the community in conducting outpatient visits at Praya Hospital. The design was Cross Sectional. Population was all patients at the outpatient installation of 1,662 patients. The sample size was 326 respondents using simple random sampling technique. Independent variables of research ware hospital facilities, hospital services, ease of information, ease of access (distance, transportation). The dependent variable was re-visit the outpatient installation. Data was collected using a questionnaire, then the data were analyzed using the ordinal regression test with a significance level of α ≤ 0.05. The results showed that the majority of respondents revealed good hospital facilities as many as 179 respondents (54.9%), good hospital services as many as 184 respondents (56.4%), ease of good information as many as 210 respondents (64%), easy access (distance and transportation) as many as 191 respondents (58.6%), re-visit the outpatient installation as many as 182 respondents (55.8%). The results showed that there were influences of hospital facilities (p = 0,000), hospital services with (p = 0.036), ease of access (p = 0.023), and ease of information (p = 0.001) on revisiting outpatient installations. Hospitals with facilities, easy access and easy information services can increase patient satisfaction so that patients can return to the hospital to make a repeat visit to the outpatient installation

Wall Conditioning Systems for the NSTX-U Fusion Device

The National Spherical Torus eXperiment (NSTX) has undergone a major upgrade to NSTX-U at Princeton Plasma Physics Laboratory (PPPL). NSTX-U will double the toroidal field, plasma current, and neutral beam injection heating power, as well as significantly increase the pulse duration. Control of the influx of impurity gases and fuel recycling from plasma facing components (PFCs) are critical for further improving NSTX-U plasma performance. To achieve high quality plasmas during operations, wall conditioning technologies are needed to limit impurities in the plasma by removing the impurities from PFCs before plasma operation, and reducing recycling and outgassing during discharges via reactive coating materials. In this article, the design of a bakeout system, a glow discharge cleaning (GDC) system, a deuterated trimethylboron (dTMB) boron coating system, and a lithium evaporation (LITER) coating system for NSTX-U will be briefly described. Designed for enhanced operational safety, fully automated process control, and easy equipment maintenance and serviceability, these systems have been successfully used to condition the PFCs for NSTX and NSTX-U. Operational sequence and procedure of using these wall conditioning methods for NSTX-U will be covered in this article. Wall conditioning results will also be briefly discussed at the end of this article.

Experiences of mental healthcare providers regarding integration of mental healthcare into primary healthcare at the iLembe health district in KwaZulu-Natal province.

BackgroundInstitutionalisation of mental healthcare users was a prevalent treatment approach in the apartheid era in South Africa. The introduction of community-based mental healthcare is aimed at improving mental healthcare services. The integration into primary healthcare improves access to mental health services. This integration is implemented by professional nurses working in the primary healthcare clinics.AimThe aim of this study was to explore and describe experiences of professional nurses regarding integration of mental health into primary healthcare at the iLembe district of KwaZulu-Natal.SettingThis study was conducted at a public hospital in the iLembe health district of KwaZulu-Natal province.MethodsAn explorative, descriptive and contextual qualitative research study was conducted. Semi-structured interviews were conducted with 15 professional nurses. Data were transcribed verbatim, organised into codes and finally analysed thematically using Tesch’s method of data analysis.ResultsThis study revealed that majority of participants experienced and faced challenges regarding integration of mental health into primary healthcare. Professional nurses stated that they require support from the management and training to equip themselves with knowledge and skills to render effective mental healthcare services.ConclusionThe integration of mental healthcare into primary healthcare is pivotal to ensure easy and accessible mental healthcare services to its users. This strategy requires planning and implementations of available policies and guidelines regarding mental healthcare. Furthermore, adequate funding is required to secure human and material resources to aid the integration of mental healthcare into primary healthcare.

Bershca: bringing chatbot into hotel industry in Indonesia

Adopting technology could give competitive advantage and positively impact the hotel’s profitability, thus hotels should keep up with the latest hotel technologies. An important part in the hotel services is the customer service. A problem with the human-to-human customer services today is a long time in answering customers query. On the other hand, nowadays customers need easy and effective services. Thus, a chatbot is required to answer consumers' issues automatically which leads to higher customer satisfaction and a growing profit. Because of the need and there is still an absence of chatbot for hotel industry in Indonesia, this study is conducted. The chatbot for hotel industry in Indonesia, named Bershca, has been successfully developed using artificial intelligence markup language (AIML) to construct the knowledge. Google Flutter is used for the system’s front-end, while Python is used for the back-end of the system. As a text-preprocessing method, Nazief-Adriani Algorithm is implemented in the system’s back-end. The system is evaluated using technology acceptance model (TAM). As a result, 85.7% of the respondents believe that using chatbot would enhance their job performance and 84.33% of the respondents believe that using the technology would be free of effort .

IBCS: Intent-Based Cloud Services for Security Applications

As the number of network devices is increasing and they are highly connected, network attacks have become more complex and varied. To mitigate these attacks, multiple types of network security equipment are used in combination, requiring considerable security knowledge of each type of network security equipment. Also, the deployment of network security equipment requires considerable cost and time. To solve these problems, this article proposes an IBCS based on automation and virtualization. IBCS provides not only an automated, virtualized security system for security service providers, but also easy, quick, and flexible cloud-based security services for security service consumers based on their intents. Finally, this article demonstrates the feasibility of IBCS with a prototype in a real network environments.

DO REGULATION, MAQASID SHARIAH AND INSTITUTIONAL PARAMETER IMPROVE ISLAMIC BANK EFFICIENCY?

We use a new dataset on Islamic banks to link regulation and bank efficiency. Specifically, we examine how bank efficiency is influenced by: (i) bank regulation, (ii) institutional variables, (iii) economic freedom, and (iv) Shariah law parameters. Our hypothesis attempts to prove that better regulation will produce a higher level ofefficiency. We will also try to prove that the Shariah law parameter will promote better efficiency among Islamic banks. Data Envelopment Analysis (DEA) is used to measure efficiency, while the panel data method is used to analyse the data. Specifically, our results suggest that a significant relationship exists between bank efficiency and greater restrictions on Islamic bank activities. The results also show that regulatory quality hasa positive and significant impact on bank efficiency. The negative coefficient of the economic freedom indicates that Islamic banks have a greater ability to enter into the banking industry and obtain an easy licence, create products and services, and close the business. All would dampen bank efficiency. Overall, our findings support the argument that regulation should be adapted to the risk and size level of the Islamic banks that are being regulated.

Hubungan Faktor Pendukung Customer Relationship Manajemen dengan Loyalitas Pasien Poli Interna Ratulangi Medical Centre

Customer Relationship Management bertujuan untuk proses adaptasi antara klinik dengan pelangganya. Jadi klinik manapun sebenarnya bertanggung jawab menjalankan program Customer Relationship Management, setiap devisi, setiap klinik dan setiap petugas pelayanan harus mengetahui tentang program tersebut, tujuan-tujuannya, dan yang paling penting apa peranan mereka dan bagaimana mereka dapat memberikan kontribusi dalam menjalankan program itu. Berdasarkan uraian diatas maka perlu dilakukan penelitian yang bertujuan mengidentifikasi Hubungan Faktor Pendukung Customer Relationship Management (CRM) dengan Loyalitas Pasien di Poli Interna Klinik Ratulangi Medical Centre (RMC) Kota Makassar. Penelitian ini merupakan penelitian kuantitatif menggunakan survey analik dengan rancangan cross sectional study yaitu suatu rancangan penelitian yang mempelajari hubungan antara variabel independen (Petugas pelayanan, Proses pelayanan, Teknologi pelayanan) dengan variabel dependen (Loyalitas pasien). Populasi penelitian ini adalah kunjungan pasien di poli interna Klinik Ratulangi Medical Centre (RMC) Kota Makassar yang menggunakan pelayanan kesehatan tahun 2017, yaitu sebanyak 1296 pasien dengan jumlah sampel 117 pasien. Metode pengumpulan sampel dilakukan dengan cara random sampling. Berdasarkan hasil uji statistik diperoleh masing masing nilai petugas pelayanan p=0,559, proses pelayanan p=0,740, dan teknologi pelayanan p=0,760. Semua variable tidak berhubungan faktor Customer Relationship Management (CRM) dengan loyalitas pasien di poli interna klinik Ratulangi Medical Centre (RMC). Hal ini dapat dilihat dengan keputusan tingkat loyalitas pasien sebagian besar melihat aspek petugas pelayanan yang dimiliki klinik Ratulangi Medical Centre (RMC). Menyangkut petugas pelayanan sebagian besar pasien setuju bahwa petugas mampu memberikan kemampuan, keterampilan, dan keramahan kepada pasien di Poli Interna Klinik Ratulangi Medical Centre (RMC). Proses pelayanan sebagian besar pasien setuju bahwa proses pelayanan mudah untuk lakukan. Membantu petugas untuk lebih mengenali dan menjalin hubungan dekat dengan pasien. Dimensi proses terbentuk karena identifikasi profil, komunikasi dengan pelanggan, dan penanganan keluhan pasien di Poli Interna Klinik Ratulangi Medical Centre (RMC). Teknologi pelayanan, beberapa pasien setuju bahwa teknologi pelayanan mudah untuk mendapatkan informasi, membantu mempercepat dan mengoptimalkan faktor manusia dan proses bisnis dalam aktivitas pengelolaan hubungan dengan pasien di Poli Interna Klinik Ratulangi Medical Centre (RMC). Kesimpulan dari penelitian bahwa tidak terdapat hubungan faktor pendukung Customer Relationship Management (petugas pelayanan, proses pelayanan, dan teknologi pelayanan) dengan loyalitas pasien di poli interna klinik Ratulangi Medical Centre (RMC) Kota Makassar tahun 2018.