COVID-19 has had a significant impact on many areas of society, and the education sector is no exception. The article is devoted to the impact of the COVID-19 pandemic on education. It examines the positive trends in the development of educational models (BYOD, Blended Learning) and technologies (e-learning, m-learning), Russian software (iSpring Suite, iSpring Suite Max, iSpring Space, EV Toolbox Advanced 9), educational services (Convenience, eTreniki, Learnis, Zoom, Skype, Yandex services: Teleconference, Workshop, School, Textbook, Lessons, Teacher, Tutor, Forms) and platforms (Core, Stepik, Russian Electronic School, Moscow Electronic School, “Yaklass”, “Uchi.ru”, “Lecta.rosuchebnik.ru”, “Enlightenment”), mobile applications (“Walking Museum”). This work contains an analysis of not only the positive, but also the negative impact of the pandemic on secondary and higher education; the results of surveys are given. The article shows that digital and information technologies are becoming one of the leading ones in the field of education. The large-scale development of new information tools, including Internet services, has led to the modification of the digital educational environment. The conditions of the pandemic revealed the need to adapt and make changes in improving the methods of teaching and the use of distance learning technologies that implement the principles of open education (freedom in choosing the time, place and pace of learning, free development of individuality, freedom to draw up an individual training program, etc.). Practice, adequately responding to the current situation, led to an understanding of the need to quickly create designers of electronic courses (iSpring Suite Max, iSpring Space). The pandemic has led to the urgent need to improve the competence of teachers in the field of ICT, and therefore in the development of appropriate training courses.