Development Of Business Processes Research Articles

The Assessment Model of Robotic Process Automation (RPA) Project Using Benefit Study and Balanced Scorecard (BSC) Approach

Assessing Robotic Process Automation (RPA) projects is challenging, especially for small and medium-sized enterprises (SMEs) with limited resources. The most common approach, cost-benefit analysis, measures the financial success of a project, but it does not capture all RPA benefits, which can lead to erroneous decisions about starting, continuing, delaying, or stopping an RPA project. This research presents a novel RPA project assessment model that combines a benefits approach with the balanced scorecard (BSC) framework. The model identifies RPA benefits from the scientific literature and classifies them into four BSC indicators: financial, business process improvement, customer satisfaction, and learning and development. SMEs can easily use the model by comparing expected and actual benefits to make quick and holistic decisions. The model's simplicity, ease of use, and ability to reveal both monetary and non-monetary RPA benefits make it a valuable tool for SMEs.

Social networks as an effective tool of business promotion in the world

The article discusses the main aspects of using SM as an effective way to promote your business. Data on the use of social networks are considered. Recently, marketing communications have acquired a new direction of activity. The global spread of social media, especially social networks, has led to increased online competition among companies. Traditional media channels such as outdoor advertising, print publications, television, etc. are mainly used to inform consumers about new products and their exceptional quality. However, today, with the development of media, online advertising has taken a leading position and offers more diverse opportunities to attract new customers. As society began to prioritize communication in the online space, companies, in order not to lose sight of their target audience – consumers, began to look for new means of communication. This is why social media is increasingly being used by companies as their primary communication tool. The development of internet technologies and new business processes contributed to the emergence of a separate direction in business marketing - Social Media Marketing (SMM).

A fuzzy model for the assessment of factors affecting the choice of an institution of higher education

The proposed approach to the formalization of models of development projects and the development of a higher education institution (HEI) provides the possibility of modeling (research), processes of training future specialists and development with the selection of points of origin of projects for the implementation of management tasks. This makes it possible to simplify the description of the main processes of vocational training and to build models for the analysis of improvements through the system of quality and development in the training of specialists in vocational training. In order to conduct higher education diagnostics and form harmonized decisions in higher education development programs in the system of higher education, it is advisable to use programs for the development and management of business processes, the management functions of which are focused on the analysis of the state of the higher education institution and management functions that ensure a successful and less expensive result of higher education development with taking into account the increased requirements of the external environment and the labor market. One of the conceptual provisions of the development of information technologies and education management systems is the further development of information provision in the formation of a single perfect information environment, informatization of education management systems, and evaluation of the quality and effectiveness of training specialists for the production industries, taking into account the requirements of the labor market, production and modern development of science. The proposed technique and method of comprehensive assessment of the quality of education of graduates of higher education institutions with the help of IT on the basis of indicators and indicators of quality, according to quantitative and qualitative factors, their composition, taking into account the needs of production, the requirements of the external and internal and educational environment. Thus, the main technology of education quality management is the most widespread component of artificial intelligence - fuzzy systems. Thanks to its combination with classical models and methods of ensuring the process of management of higher education institutions, it was possible to obtain wider opportunities for working out those parameters that until then had not been considered due to their qualitative nature. It is advisable to include the following input components to the main indicators: finance, training and development, competence, satisfaction, requirements and assessment of higher education institutions, etc.

Dynamic Approach to the Development of Basic Management Tools in Processes of Strategic Management

The article provides results of methodological research dealing with dynamics of basic management tool development used in strategic management. These tools used for elaborating strategy of companies in different industries proved their practical usefulness and caused no doubt in the necessity of their use for many decades. However, objective changes in the world, including the sphere of strategic management have led to the need to revise a number of key methods and tools of management used for strategy elaboration. Extreme complexity of today’s world results in diversity of approaches and tools for shaping and realizing strategies. The author substantiated the necessity of this revision and described outdated components of the SWOT-analysis, the method of management by goals, SMART criteria in goal-setting, development of business-processes, forecasting and some other methods. Serious changes in using these methods in advanced companies were discussed and necessary upgrading connected with growing dynamic and controversy of processes in internal and external environment was highlighted. The use of renewed management tools in strategic management can allow us to get serious results both in strategy elaboration and in its actualization and realization in practice.

Collaboration is Key: How to Streamline and Automate Healthcare Administration

Leaders across healthcare have made great progress in automating administrative tasks, but there are still significant opportunities to increase efficiency and alleviate the burden for providers and health plans. For example, the medical industry can save more than $22 billion1 each year by fully automating just ten transactions–and a significant share of these savings are achievable for provider organizations. Industry collaboration is essential to accelerate automation and develop business processes that streamline operations. Through consensus-building efforts such as the CAQH Committee on Operating Rules for Information Exchange, stakeholders can transform healthcare for patients, providers, and health plans, and enable a more efficient system and a better experience for all involved.

Developing Business Process and Query Skills for Solving Business Problems

ABSTRACT This case offers learning experiences for (1) following a business process diagram for car dealers’ recording of sales and sales returns of new cars and the car manufacturer’s subsequent recording of the same transactions and (2) querying a database to determine why dashboards maintained by the dealers and the manufacturer do not always agree. Scaffolding resources (videos and script with screenshots) enable learners with no querying experience to work the case as they develop basic query skills. For learners with query skills, the case (without scaffolding resources) can be used as a data analysis project covering all major query operations. The data can be queried in any structured query language (SQL) platform. The case offers practice and quiz questions for assessing business process skill and the query skills of joining tables, aggregating data, setting criteria, using built-in functions, developing expressions, and verifying query correctness.

Knowledge-oriented leadership for improved coordination as a solution to relationship conflict: effects on innovation capabilities

ABSTRACT This paper analyzes knowledge-oriented leadership and coordination as factors that help organisations to reduce conflicts in workplace relationships, with the aim of improving innovation capabilities. To date, these factors remain underexplored in the hotel industry, the future sustainability of which depends on the development of new services and business processes. This paper proposes a series of hypotheses about the role of knowledge-oriented leadership and coordination in developing an environment that is conducive to reducing conflicts, the result of which is an improvement in the innovation capabilities of hotel establishments. The hypothesised relationships between variables have been tested by means of structural equation modelling using SmartPLS 4.0. The results show that innovation capabilities improve when hotel establishments implement this type of leadership adequately as, with the use of knowledge management tools, the coordination of tasks is improved, thereby reducing the negative effects of workplace relationship conflict.

Circular and Sustainable Multi Business Model Innovation and Development:

The circular economy is used as a concept to advance and push the green and sustainability transition process in businesses to a more circular, green, resource effective economy. However, it has turned out to be much more complex to innovate, develop, implement, operate and not least measure Circular and Sustainable business models for businesses – especially for SME’s and Startups – although the approach – by many – is emphasized as “easy” strategies and implementation. Achieving Circularity and Sustainability (environmentally, economically and socially parameters) – at the same time – related to business models has not yet been clearly defined, shown, proven and measured. Achieving environmental, economic and social goals – equal to sustainability – at the same time – the ”triple bottom line” approach – in a circular perspective is a great dilemma to many businesses because the parameters often conflict each other. Advanced sensor technologies, 5G and 6g technologies gives great hope to be able to make it more visual and transparent to what businesses are really doing and strategically want to do. Advanced technology could help to visualize the process and the dilemma – in close to real time. Advanced sensor, 5G, 6G technologies imbedded in Business Model’s (BM) and Circular Sustainable Multi Business Model Innovation and Development processes gives hopes for a new leadership and management era together with better measurement tools, practice, and approaches. It also gives hope to a higher speed on circular and sustainable transition – visualizing and thereby hopefully preventing greenwashing. The EU project Greenbizz II A and B’s vision is to speed up the Circular and Sustainable Multi Business Model Innovation and Development (CSMBMID) process in SME’s and Startups together with their business value network. The aim is to achieve and implement Scope 3 – but under the goal to also create at the same time effectiveness, efficiency and sociality in CSMBMID. By reengineering AS IS BM’s – and designing Circular and Sustainable Business Models (CSBM) – the vision of Greenbizz II A and B are however very complex by nature. It requires a manifold of activities, different network constellations and not least further research, innovation and development of sensors, 5G and 6G technologies, learning and traning and a CSMBMID Brain. Greenbizz II A and B build on top of EU Greenbizz 1 project, as Green, Economic and Social parameters are seeked measured and achieved together with circularity at the same time in a new “Circular Sustainable Triple Bottom Line” measurement framework. A new advanced monitoring smartboard using advanced sensors and wireless technologies prototyped in SMEs/Startups – and their business value networks – will be prototyped and tried to be implemented from 2024 – 2026 in 96 SME and Startup businesses. The paper discuss through 3 case examples in different Business Model ecosystems contexts, challenges to do CSMBMID and how advance sensor, 5G and 6G technologies is expected to help and support circular sustainable BM transition in businesses. It points to how CSBM’s can be innovated, developed and implemented supported by advance sensor, artificial intelligence, deep learning, persuasive technologies, Multi Business Model Innovation pattern analysis and libraries of BM archetypes.

Identifying critical resources for successful fashion startups in the USA: an exploratory study

PurposeUsing resource-based theory and social cognitive theory, this study aimed to investigate crucial resources that new US fashion ventures need to survive the initial stage of business development. It also intended to discover the role and characteristics of founders that contribute to the success of a fashion business, as well as challenges and struggles that fashion entrepreneurs face.Design/methodology/approachFor the study, a qualitative research method with in-depth personal interviews was conducted. Participants were recruited through purposeful sampling methods. Using a grounded theory approach, we analyzed the approximately 308 pages of primary source data, transcribed from the records of the interviews.FindingsFindings were categorized into three major themes. First, financial resources and literacy, marketing, merchandising, as well as legal resources were identified as critical resources at the firm level. Second, at the individual level, four important human agency factors, including intentionality, forethought, reactiveness and reflectiveness were revealed as essential for the success of fashion entrepreneurs. Lastly, relationships and networks were highlighted at both firm and individual levels.Originality/valueThis study contributes to the understanding of fashion entrepreneurship, an understudied area. The study identified critical resources for the success of fashion startups, especially during the initial business development process. The findings also emphasized the importance of human agency factors and networks at both firm and individual levels.

Governance of the Gampong Owned Business Entity (BUMG) Jeulanga Mata Ie Bandar Dua District Pidie Jaya District

The Ie Jeulanga Gampong-Owned Enterprise (BUMG) in this case as the party that manages the Bottled Drinking Water (AMDK) production business and the Jeulanga Mata Ie Gampong Government as the capital owner certainly requires in-depth research regarding the governance of the feasibility of the business or business being run so that the AMDK business development process can run effectively and can be useful for the development of the village economy. However, the implementation of BUMG is not without obstacles, there are still several problems in its implementation. Apart from that, the lack of capacity or ability of BUMG managers means that BUMG Ie Jeulanga's institutional system is not running optimally and is dependent on government assistance so that there is no spirit of independence. The aim of the research is to describe and analyze the implementation of BUMG Ie Jeulanga governance policies based on Regent Regulation Number 30 of 2020 and to determine the factors that support and hinder the governance of BUMG Ie Jeulanga. The data sources used are primary data and secondary data. The research method used was descriptive qualitative. Qualitative research was carried out to find information on the impact of empowerment strategies, obstacles and solutions for BUMG Ie Jeulanga in improving the economy of the village community in Bandar Dua District, Pidie Jaya Regency. This model system regarding BUMG governance includes work plans, management aspects, business capital, human resources, and supporting and inhibiting factors for BUMG Jeulanga Mata Ie. In this research, BUMG policy implementation uses policy implementation formulated by Van Meter and Van Horn. Based on the results of data analysis, field findings, propositions and linked to theoretical studies, it can be concluded that BUMG Ie Jeulanga has significant potential for growth and development, but also faces challenges such as administrative management thathas not been managed well, existing financial resources are still inadequate. fulfill the implementation of the BUMG program and so far, and the human resource potential of BUMG managers is still very lacking, it is very likely that the level of educationand expertise of the staff is not in line with the job description of the AMDK production business, because the majority of the residents of Gampong Jeulanga Mata Ie make their living as farmers/planters and casual daily laborers and with the establishment of the AMDK business unit by BUMG Ie Jeulanga, it is hoped that there will be employment absorption, because the level of production capacity is still limited, on average marketing is still carried out in the sub-district area.

СТРАТЕГІЧНЕ УПРАВЛІННЯ ІННОВАЦІЙНІСТЮ БІЗНЕС-ПРОЦЕСІВ ПІДПРИЄМСТВА

The article examines and summarizes the concepts and basics of enterprise business process management. The effective functioning of the enterprise depends on the implementation of a complex of business processes, their integrity and consistency in business processes. The details of their strategic management are taken into account. The purpose of the article is to research and establish the peculiarities of the formation and implementation of strategic management of business processes in the conditions of the development of the innovative orientation of enterprises. The stages of business process development are considered in detail. Enterprise strategy depends on strategic innovation management, which is the key to achieving competitive advantage in a complex and competitive market. There are questions about the need to develop a strategic model for managing innovative development, which will contribute to stimulating economic activity, increasing competitiveness, and motivating the introduction of innovations into business processes. In the modern business environment, the technology of production activities determines the business processes that make up an innovative enterprise, which is the result of the combination and optimization of various business processes. Innovative elements are crucial to creating and maintaining a financially stable business policy. For the effective management of business processes in the organization, it is extremely important to create a management system that allows evaluating strategic goals and determining the effectiveness of all business processes in achieving these goals. A management tool is to create and use metrics that measure how well business processes are performing, covering all aspects of operations. Innovation is related to the concept of sustainable development, and it is appropriate for companies to constantly monitor and respond to changes and ensure an acceptable level of risk, so that companies can combine their existing resources and capabilities to use them as efficiently as possible. By improving business processes, companies can gain a competitive advantage and fully utilize their resources. Therefore, the issue of its strategic management is gaining more and more importance.

SPECIFIC FEATURES OF IMPROVING BUSINESS PROCESSES IN THE ACTIVITY OF AN INSURANCE ORGANIZATION

The basis of the development of business processes of insurance activity is explained in the article, and the nature of the business process in insurance activity is revealed in it.

Construction of Objective Segmentation Model of Automobile Users Based on Unsupervised Learning

With the rapid development of new energy vehicles and intelligent connected vehicles, today's automotive consumption has shifted from product centric to user centric. Grouping automobile users and conducting in-depth research on their characteristics and needs can provide certain support and guidance for manufacturers in planning and developing vehicle models, market validation, etc. However, current research on car user segmentation models is relatively lagging behind, and existing models use subjective factors such as values/automotive views/consumption views as modeling indicators. In the actual business development process of car companies, there are limitations of inconsistent user subjective cognition in various business processes, resulting in unclear vehicle development direction and inaccurate user positioning. In order to solve the above problems, this research innovatively constructs a set of automobile user segmentation model which is easy to understand and use by using unsupervised clustering algorithm based on objective indicators, and provides certain references for the development of new models and user positioning of automobile enterprises.

DEVELOPMENT OF A WEB SERVICE FOR MONITORING IN PHARMACIES

Abstract. Nowadays, information technology is widely implemented in various spheres of life, including health care. This paper presents a web-based pharmacy monitoring service that plays an important role in improving the accessibility and convenience of health care. The article covers the development of pharmacy business processes, highlighting key performance factors such as sales performance and service levels. The web service architecture provides secure storage of medication and pricing data. The service is designed with simplicity and intuitiveness in mind, making it easy to order medications for different user groups. The analytics and reporting components provide management with the tools to make informed decisions based on sales data. The security and confidentiality of medical data is an important consideration. Web service development and maintenance requires an integrated approach, providing a reliable, convenient and secure service for medication ordering and pharmacy monitoring.
 Keywords: web service, monitoring, business processes, medication, databases, interface, architecture.

DEVELOPMENT OF INDICATORS FOR EVALUATING THE LEVEL OF SUSTAINABLE DEVELOPMENT OF LOGISTICS ORGANIZATIONAL STRUCTURES

The need to ensure the sustainable development of logistics organizational structures has been determined, because despite the significant development potential of the logistics sector in Ukraine and its importance for the state economy, the implementation of logistics operations is accompanied by a number of negative effects, which later manifests itself in problems of a social, ecological and economic nature. Modern trends regarding globalization and the determined course of Ukraine's integration into the EU actualize the need to reform transport and logistics systems in accordance with world standards, balancing urgent needs and protecting the interests of future generations, i.e. ensuring sustainable development.
 The analysis of scientific works showed that a large number of Ukrainian and foreign scientists pay attention to the study of sustainable development problems, as well as the theoretical and methodological foundations of implementing the principles of the concept in transport and logistics systems. However, a scientific gap is identified in terms of the need for improvement and further development of indicator systems for assessing the level of sustainable development of logistics organizational structures.
 A structural model of the hierarchical structure of the integral indicator was developed and, on its basis, using an additive formula, an indicator was formed to assess the level of balance of the sustainable development of logistics organizational structures. This balance is proposed to be evaluated according to the following aspects: territory, process and activity. The latter, in turn, should be consistent with the aspects that correspond to the following concepts of sustainable development: economic, ecological and social.
 We propose the indicators of sustainable development to be considered in the development of the concept of a balanced system of indicators, as a separate, fifth, component in the last, alongside such components as: satisfaction of needs (expectations of clients) and/or consumers; development of internal business processes; ensuring financial efficiency; staff training and development.
 Further research should lie in the plane of analysis and systematization of indicators that can be used as partial according to the proposed integral criterion.

Fall seven times, stand up eight: the neuropsychological and managerial configurations of resilience

ObjetivoA resiliência é essencial para alcançar o nível de desempenho necessário e garantir a sobrevivência de um novo negócio em tempos difíceis. Porém, nem esta característica nem seus antecedentes foram exaustivamente estudados. Empregando uma abordagem de configuração, este estudo busca analisar as características neuropsicológicas e empresariais de empreendedores que podem explicar sua resiliência no processo de desenvolvimento de negócios.Desenho/metodologia/abordagemUsando a análise comparativa qualitativa do conjunto difuso (fsQCA), investigamos características distintas de agroempreendedores costarriquenhos com altos níveis de resiliência empreendedora. A metodologia fsQCA identifica combinações de medidas causais que causam um fenômeno ou resultado.ResultadosA partir da mistura de configurações, encontramos quatro combinações de características individuais que explicam o perfil de um agroempreendedor resiliente.Originalidade/valorNosso trabalho contribui para a literatura sobre empreendedorismo agrícola e resiliência empreendedora. Este estudo identifica quatro combinações distintas de características dos empreendedores que produzem resiliência empreendedora na indústria agrícola. Além disso, incorpora as características de negócios dos indivíduos ao examinar as combinações de características que afetam a resiliência. Adicionalmente, nossa pesquisa oferece às partes interessadas dos agroempreendedores insights valiosos para desenvolver empreendedores mais resilientes.

Development reference model to build management reporter using dynamics great plain aggregated

The digital technology transformation impacts changes in business patterns that require companies to innovate to act appropriately in making strategic decisions quickly, precisely, and accurately to increase efficiency, be practical company performance, and impacts changes in business patterns that require companies to innovate to act appropriately in making strategic decisions quickly to improve the performance. An enterprise resource planning (ERP) system is one step toward achieving performance. ERP system is one step to achieving performance. ERP system is essential for companies to automate the efficiency of business processes. The decisions from management in implementing the ERP system are necessary for ERP implementation to be successful. However, in practice, companies still experience complexity. For that, it needs to be considered related a business process reference model is essential to enhance efficiency in implementing the ERP used. This research discusses the business process reference model based on the ERP dynamics great plain (GP) application aggregated using management reporter (MR) to help users better understand the practical overview. The methodology utilizes a reference model based on Microsoft Dynamics GP guidelines with a business process redesign approach. This contributes to developing business processes to help users understand using the ERP dynamics GP application.

Development reference model to build management reporter using dynamics great plain aggregated

The digital technology transformation impacts changes in business patterns that require companies to innovate to act appropriately in making strategic decisions quickly, precisely, and accurately to increase efficiency, be practical company performance, and impacts changes in business patterns that require companies to innovate to act appropriately in making strategic decisions quickly to improve the performance. An enterprise resource planning (ERP) system is one step toward achieving performance. ERP system is one step to achieving performance. ERP system is essential for companies to automate the efficiency of business processes. The decisions from management in implementing the ERP system are necessary for ERP implementation to be successful. However, in practice, companies still experience complexity. For that, it needs to be considered related a business process reference model is essential to enhance efficiency in implementing the ERP used. This research discusses the business process reference model based on the ERP dynamics great plain (GP) application aggregated using management reporter (MR) to help users better understand the practical overview. The methodology utilizes a reference model based on Microsoft Dynamics GP guidelines with a business process redesign approach. This contributes to developing business processes to help users understand using the ERP dynamics GP application.

Analysis of management of logistics supply chain in the context of strategic development of business processes

The purpose of the study is to analyze the transformation of business processes through the prism of the implementation of the concept of supply chain management. The enterprise management theories are considered, focusing on the process approach based on the methodological basis of managing the organization as a set of business processes. The latter was studied from the point of view of critical characteristics that concentratedly reflect the purpose of business processes, their systemic connection, target orientation, measurability, the interdependence of "inputs" and "outputs," and managerial aspects of coordination. The advantages of the process approach to the organization and management of business processes have been identified. Based on the analysis of foreign and domestic scientific literature, a conclusion was made about the shift in the long-term orientation of business entities towards the formation of common advantages through the implementation of methodological concepts of management of logistics supply chains, which are implemented in three levels - as a management philosophy, as a set of measures at the tactical level, as a set of operational layer tools. The elements of the relationship between business process management and logistics supply chain management are revealed, including strategic coordination, information technologies involving external IT interfaces, process orientation reflecting the flow of value creation, and employee empowerment. The supply chain is presented in terms of a business process that connects different enterprises. The algorithm for ensuring emergencyness based on implementing a process-oriented management system with a reflection of the flow of value creation has been studied. The reengineering of business processes, which is a response to the challenges of the external environment, is disclosed in the context of considering the key characteristics of the essence of the business process and the need for integration within the framework of logistics supply chains, including integrity, communicability, autonomy, orderliness, stability, manageability. Keywords: analysis, management, logistics supply chain, strategic development, business processes.

EFFICIENCY OF THE MACHINE-BUILDING INDUSTRY: PRINCIPLES OF INTRODUCTION OF LEAN AND DIGITAL TECHNOLOGIES

Purpose of the study. The purpose of the study is to consider the basic principles of implementing lean and digital technologies in improving the effi ciency of large machine-building enterprises in the context of global changes.Research methods – in the study, the justifi cation of the recommendations was carried out using methods of system analysis, as well as general methods of scientifi c cognition.The originality / value of the research lies in the fact that without a comparative approach and defi nition of the basic principles of lean and digital technologies, the economic activities of large enterprises will not ensure their competitiveness. Therefore, it is necessary to pay more attention to the use of lean and digital technologies in ensuring the organization and effi ciency of the production process.The article provides a comparative analysis of the eff ectiveness of the economy of mass, lean and automated production, the shortcomings and problems of the development of business processes in the activities of industrial enterprises are noted, taking into account today's reality.Findings. The authors propose the main directions of the development of lean and digital technologies in the context of state programs and strategies for the development of mechanical engineering enterprises. In particular, the eff ectiveness of the introduction of lean and digital technologies depends on the development of the production infrastructure of the main production through subsidizing the activities of enterprises. The main conditions for the introduction of the principles of lean economy for enterprises of the machine-building industry, taking into account the micro- and macro-environment, are noted.The analysis and evaluation of the following indicators was carried out: the index of thrift, the share of employees who have been trained in the introduction of lean technologies, the share of implemented labor rationalization initiatives, the dynamics of reducing paper document fl ow and the share of automation of the production cycle in order to determine the effi ciency of production.Systematizing and analyzing the results of the study, I would like to adhere to the vectors of sustainable development of machine-building industry enterprises in terms of adaptation to the realities of the digital economy.Conclusions on the development of business processes based on the use of lean and digital technologies in the activities of large enterprises are formed.