Knowledge-oriented leadership for improved coordination as a solution to relationship conflict: effects on innovation capabilities

Abstract

ABSTRACT This paper analyzes knowledge-oriented leadership and coordination as factors that help organisations to reduce conflicts in workplace relationships, with the aim of improving innovation capabilities. To date, these factors remain underexplored in the hotel industry, the future sustainability of which depends on the development of new services and business processes. This paper proposes a series of hypotheses about the role of knowledge-oriented leadership and coordination in developing an environment that is conducive to reducing conflicts, the result of which is an improvement in the innovation capabilities of hotel establishments. The hypothesised relationships between variables have been tested by means of structural equation modelling using SmartPLS 4.0. The results show that innovation capabilities improve when hotel establishments implement this type of leadership adequately as, with the use of knowledge management tools, the coordination of tasks is improved, thereby reducing the negative effects of workplace relationship conflict.