Competing Service Providers Research Articles

Comparative Study of Attitude towards Customer Intention to Implement Online Banking Services among the Collegiate Students

The massive advances in technology and aggressive implement of information technologycontributed as a paradigm shift in banking activities. It is explained to be twofold shift where banksusing technology have been systematically achieving efficiency, control, profitability and theircustomers are leveraging the benefits of convenience of „anywhere, anytime, anyway‟ banking. Whencustomers when experience such possibilities offered by internet banking services experienced bycustomers, they are not likely to have unpleasant e-service quality and since, most of the banks havejoined the bandwagon of internet banking, the competing service providers are often just one click awayfrom each other. This competitive situation of service industry encourages image building and brandingfor banks to differentiate one from others.

Can they or won't they?

Almost all experts agree that the German healthcare system has reached its limits and needs to be comprehensively overhauled. Although insured persons and taxpayers spend a great deal of money on healthcare, they do not always receive top-quality services in return. This is despite the fact that highly competent service providers are active in the healthcare system and efficient facilities and structures are available in many areas. On the other hand, there are brakes on performance that create dysfunctionalities in various areas, sometimes with serious consequences: insufficient ability to compromise between federal and state policy, dysfunctional sectoralisation, discrepancies between supply and demand, competition between quality and economy and, on top of all this, the inadequate participation of patients/insured persons - after all, they finance the healthcare system! This article goes beyond the description of the current situation and attempts to analyse why Germany has not succeeded in translating the very good substantive and structural conditions into a modern, efficient and adaptive healthcare system.

Keeping Verticals’ Sovereignty During Application Migration in Continuum

Competing service providers in the cloud environment ensure services are delivered under the promised security requirements. It is crucial for mobile services where user’s movement results in the service’s migration between edge servers or clouds in the Continuum. Maintaining service sovereignty before, during, and after the migration is a real challenge, especially when the service provider has committed to ensuring its quality following the Service Level Agreement. In this paper, we present the main challenges mobile service providers face in a cloud environment to guarantee the required level of security and digital sovereignty as described in the Security Service Level Agreement, with emphasis on challenges resulting from the service migration between the old and new locations. We present the security and sovereignty context intended for migration and the steps of the migration algorithm. We also analyze three specific service migration cases for three vertical industries with different service quality requirements.

Trauma-informed care for women who are forced migrants: a qualitative study among service providers.

The aim was to explore service providers' perspectives on trauma-informed care for women who are forced migrants. Service providers (n=32) employed at one of six centres providing trauma-informed care for forced migrants were recruited by way of managers. Audio-recorded and transcribed semi-structured focus group discussions were analysed with systematic text condensation. The analysis revealed exposure to gender-based violence and abuse within patriarchal structures as the main challenges for women. Participants recognised remarkable strength and resilience among women. A range of structural, psychosocial and individual barriers to trauma-informed care were addressed. While trauma-informed care was considered to have the potential to improve the health for many women, participants articulated room for improvement in the competence of service providers and the conditions impacting women's opportunities to access support. Violence, abuse and oppression against forced migrant women severely impact their health and possibilities of accessing support. Services providing trauma-informed care for forced migrants need to empower women, and carefully consider gender-related aspects impacting women's opportunities to access and utilise trauma-informed care. To ensure that women who need support access it, trauma-informed services should work with outreach efforts, ensure competence development among providers, counteract practical barriers and coordinate with health and social services.

Strategy for Improving The Quality of Public Services in The Tompaso District Office

This research aims to find out, analyze, and describe the Strategy for Improving the Quality of Public Services at the Tompaso District Office. The research method used is qualitative descriptive. The number of informants in this study was 4 people. Data collection uses observation, interview, and documentation techniques. Data analysis through data reduction, data presentation, and drawing conclusions. The results of the research show that the performance of the case study public services at the East Tompaso sub-district office is running well. This is supported by the information data that the researchers obtained that: 1) Service Mechanism In providing services to the community it can be said that it has not been optimal. This is reinforced by the information provided by the sub-district head that the service mechanism has been structured and is always implemented by every community, however, the reality is not yet based on the applicable SOP; 2) Facilities and Infrastructure, the facilities used in providing services and producing documents required by the community are inadequate in terms of capacity; 3) Competence of service providers. If the performance of public services is reviewed after the completion time, there is a guaranteed completion time, it is not yet effective and is not based on standards, for several fields in the East Tompaso sub-district there are still some employees who only master their field, not including other fields. Some employees are placed in their fields because there are limited employees who have expertise in their fields.

Service design under asymmetric service provider competition: Applications of AI services

Recently, with the advancement of artificial intelligence (AI) technology (e.g. ChatGPT), more enterprises are incorporating AI into their customer service to reduce costs. However, the excessive use of AI technology will also reduce consumers’ satisfaction with services, and finding a balance between high-quality human service and cost-effective AI service is crucial for enterprises. To answer this question, this paper establishes a service competition model in which a service integrator (SI) procures services from an AI service provider (ASP) and a human service provider (HSP), and then combines them to offer integrated services to consumers. The findings reveal that, under certain conditions, the introduction of low-cost AI service by SI may result in increased product price. This occurs because ASP tends to set higher price for AI service to ensure its profitability per unit. When the consumer service sensitivity is moderate, SI can generate greater profits by skillfully designing blended service instead of relying on a single service. HSP encourages SI to adopt some of its competitors’ AI service when the consumer service sensitivity is low, while ASP does the opposite. Interestingly, a win–win scenario emerges, where all competing service providers earn higher profits compared to offering exclusive services, and SI profits and consumer welfare are also higher. In addition, service integration is essential to increase revenue for all parties involved, but the revenue increase is the same regardless of which party performs the service integration.

The Role of Public Service Apparatus Competence at SAM Ratulangi Hospital, Tondano

This research aims to determine, analyze and describe the Competency Role of Public Service Apparatus at Sam Ratulangi Tondano Regional Hospital. The research method used is descriptive Qualitative. The number of informants in this study is 5 people. Data collection using Observation, interview and Documentation techniques. Data analysis through Data Reduction, Data Presentation and Conclusion Drawing. The results of the research show that it concludes that the Competency Role of Public Service Apparatus at RSUD Sam Ratulangi Tondano has been running well supported by the information that the researcher gets that: 1) The service procedure is sufficiently maximum given by officers at RSUD Sam Ratulangi Tondano 2) The Completion Time, is quite maximum because it is based on the SOP and also the Law but there are still obstacles related to when the service time begins, 3) the cost of service there are several types of services that do require individual costs, 4) facilities and infrastructure are sufficient, 5) the competence of service providers is good enough to be seen from the services provided

Social workers’ knowledge of autism and self-efficacy in its diagnosis and interventions

BackgroundEarly detection of autism spectrum disorder (ASD) and adequate care provision depend upon competent community service providers. Social workers are well positioned to detect ASD, especially in marginalized populations. This study assessed social workers’ ASD knowledge and clinical self-efficacy in ASD care. MethodSocial workers (N = 229, M = 13.97 years of experience, SD = 8.59) completed the ASD Knowledge and Self-Efficacy Questionnaire and a demographic and professional background questionnaire. ResultsParticipants displayed a fair level of knowledge regarding ASD etiology and interventions and a low rate of lack of ASD knowledge. Social workers who worked in multidisciplinary settings showed significantly broader knowledge of ASD’s early clinical signs and diagnostic criteria and declared less lack of knowledge than those from welfare agencies. Using multiple regression analysis, self-efficacy was positively predicted by professional and knowledge parameters. The model explained 47.1% of the variance. ConclusionsA multidisciplinary setting enhances social workers’ theoretical and practical ASD knowledge, enabling them to face detection and intervention challenges. An in-depth understanding of knowledge gaps will assist in planning specialized training for social workers and promoting their self-efficacy in assessing and supporting children with ASD and their families.

REVISITING COMPETENCE IN CLINICAL SUPERVISION

Competency-based approaches have been advocated in psychology graduate education and clinical training for over two decades, paralleling developments in medicine and other health professions. The competencies movement aimed at bringing greater accountability to the healthcare professions and to provide society with competent health service providers. Competency-based approaches to clinical supervision, including competency-based clinical supervision [1], [2] were developed to ensure the well-being of clients, facilitate the development of clinical competence, and protect the public. Although more than 6000 articles and books were published on clinical supervision from 2003-2021, relatively few explicitly focus on competence or competency-based approaches. And in practice, it appears that broad-based and systematic implementation of competency-based approaches has not been accomplished. The authors suggest that the failure to implement competency-based clinical supervision has significant consequences on mental health services. Effective, evidence-based services are critically needed given the increasing mental health acuity. The provision of evidence-based treatments requires the ’training-up’ of clinicians to establish competence in evidence-informed psychotherapy and psychosocial interventions. Developing competence would be best achieved through the use of competency-based approaches to training and clinical supervision. Barriers to implementation are discussed and a renewed call for implementation, including increased empirical research, is made.

Urban IoT ontologies for sharing and electric mobility

Cities worldwide are facing the challenge of digital information governance: different and competing service providers operating Internet of Things (IoT) devices often produce and maintain large amounts of data related to the urban environment. As a consequence, the need for interoperability arises between heterogeneous and distributed information, to enable city councils to make data-driven decisions and to provide new and effective added value services to their citizens. In this paper, we present the Urban IoT suite of ontologies, a common conceptual model to harmonise the data exchanges between municipalities and service providers, with specific focus on the sharing mobility and electric mobility domains.

Editor’s Note

Editor’s Note

Challenges, coping and resilience in caring for children with disability among immigrant parents: A mixed methods study.

To examine the relationships between challenges, coping and resilience among immigrant parents caring for their children with disabilities; and to explore their coping and resilient experiences and the service centre providers' perspectives on these. A sequential explanatory mixed methods study. The participants were recruited from seven centres of disability service in Australia between May 2019 and February 2020. Phase 1 consisted of a cross-sectional survey. Data were collected from 134 immigrant parents. Phase 2 consisted of semi-structured interviews. Data were collected from nine immigrant parents and nine service providers. The findings from each phase were analysed separately and then integrated to answer the research aims. Immigrant parents experienced challenges such as overwhelming caretaking responsibilities, lack of supportive social networks and feeling embarrassment over their children's behaviours. They used a variety of coping strategies, including reframing and mobilizing family to acquire and accept help from others to overcome their challenges. They had positive gains from the parental experience. Immigrant parents had a reasonable level of resilience. Those with a higher level of perceived challenges had a lower level of coping and resilience. Perceived barriers to parental coping included barriers to establishing social networks and utilizing available disability services. Services from competent service providers and the availability of social support networks were factors facilitating immigrant parents' coping. Sensitive communication and culturally appropriate care provided by service providers and healthcare professionals can facilitate service utilization and reduce perceived stigma over children with disability. Findings from the study support that special training provided to healthcare providers about the challenges of immigrant parents raising children with disabilities may enhance awareness of the experience of these parents. Information and instrumental support may help to enhance parental coping, reduce isolation and promote their mental health. We thank the immigrant parents and the service providers who have been instrumental in the conception of this study.

Procedure for Birth Registration Services for Children whose parents are not known at the Population Service and Civil Registration of Soppeng Regency

The Population and Civil Registration Office is a Regional Apparatus Organization established based on the Soppeng Regency Regional Regulation Number 5 of 2016. The purpose of this study was to determine the application of service procedures and factors supporting and inhibiting birth registration for children whose parents did not know about the Department of Population and Civil Registration of Soppeng Regency. The results showed that the application of birth registration service procedures for children whose parents did not know started from service procedures, completion time, service fees, service products, facilities and infrastructure, and competence of service providers has been carried out in accordance with Standard Operating Procedures and is categorized as good. This research can be used as a reference in the application of standard operating procedures for making birth certificates for children whose parents do not know at the Population and Civil Registration Office because previous studies have focused on legal guarantees and children's rights whose parents do not know about birth certificates

Disabled Trans Sex Working College Students: Results from the 2015 U.S. Trans Survey

Using data from the 2015 U.S. Transgender Survey, this paper explores disabled transgender sex working college students’ experiences within sex work economies and within other paid labor force economies, experiences while in/at college, and self-reported health outcomes. Findings indicate that disabled transgender college students experience far-reaching discrimination, harassment, violence, and economic precarity while in school. At least 11% have engaged in sex work economies, and this may partly be explained by their labor force and educational experiences. The discussion highlights specific implications for and suggestions about how to improve Identity-Based services (e.g., LGBTQ Centers, Race/Ethnicity-Based Centers, Religious Centers, Student Disability Services, Financial Aid, etc.), Health-Based services (e.g., Student Health, Counseling Services, Wellness Center, etc.), and Administrative and Policy-Based services (e.g., Dean of Students, Student Conduct, Career Service, etc.) on college campuses. We conclude that our work sheds light on how all students, but particularly disabled trans sex working students, would benefit from being better economically resourced, with stronger administrative support via cross-collaborative partnerships and programming, and informed and competent service providers, who work together—and not in isolation—to provide education to the broader campus community and outreach directly for sex positive student sexual health.

Implementasi Standar Pelayanan Program SAKTI di Kelurahan Bujel Kota Kediri

This study aims to describe and analyze the implementation of e-government services with the SAKTI program in Bujel Village in realizing excellent public services. This research focuses on Public Service Standards according to the Decree of the Minister of Administrative Reform No. 63 of 2003 which includes Service Procedures, Completion Time, Service Fees, Service Products, Facilities and Infrastructure, Competence of Service Providers. The research approach chosen in this research is descriptive qualitative research. The determination of the research location was based on the consideration that Bujel Village, Kediri City, was an active village in implementing e-Government compared to other villages in Bujel District, in addition to preliminary observations it was found that the SAKTI service experienced problems from the Dispenduk server so that various requests for certificate services could usually be made. online, while it can only be done by visiting the kelurahan office directly. The researchers determined the data sources in this study using a purposive sampling technique. The data collection technique used in this research is the method of interview, observation, and documentation. The data analysis technique used in this study is the data analysis technique of the Miles (2014) model which is also known as the interactive data analysis technique. Based on the results and discussion, the implementation of e-government services with the SAKTI program in the Bujel Village has been going well although there are still obstacles from the lack of socialization from the government, the SAKTI server error that makes the service process take a long time and the existing facilities and infrastructure at the Bujel Village Office be less than optimal, but it does not affect the quality of services provided. Services through the SAKTI program can still be done well.
 Keywords: Public Service, e-Government, Program Implementation

Opaque selling vs traditional selling: optimal decisions for service providers in a competitive market

PurposeOpaque selling has become popular among service providers in recent years. Although many researchers have investigated the optimality of opaque selling for service providers focusing on heterogeneous consumers, one question remaining unexplored is how the service providers’ optimal decisions are impacted by competitive intensity in a heterogeneous market. This paper aims to determine the conditions under which opaque selling is optimal for competing service providers.Design/methodology/approachThe paper takes a Hotelling model to characterize the competition between two service providers. The authors also consider the interaction between the service providers and intermediary. Service providers act as game leaders and determine whether they should cooperate with the intermediary to introduce the opaque service.FindingsThe authors find that two competing service providers do not always benefit from opaque selling in a heterogeneous market consisting of leisure and business consumers, and the competitive intensity plays a significant role in the service providers’ decision optimization. Opaque selling allows service providers to acquire more profit in a highly competitive market or when the market contains a large proportion of leisure consumers. Otherwise, it is optimal for service providers without introducing the opaque selling.Practical implicationsThe paper examines the optimality of opaque selling for competing service providers, and provides the suggestions to optimize the service providers’ decisions.Originality/valueThe paper investigates how the service providers’ optimal decisions are impacted by competitive intensity, considering the interaction between the service providers and intermediary.

Implementation of Light Rapid Transit Transport Infrastructure Development Policy on the Development of Mass Transport in Palembang

The purpose of this study is to describe and analyze the implementation of policies for the development of Light Rapid Transit (LRT) transportation infrastructure in Palembang City and analyze the factors that hinder the development of Light Rapid Transit (LRT) as mass transportation in Palembang City. The research method uses the constructivism paradigm through qualitative research approaches and types with data collection techniques through observation, interviews, and documentation. The main finding in this study is the implementation of light rail transportation infrastructure development policies towards the development of mass transportation in the city of Palembang within the scope of public service standards, there are 6 (six) scopes of public service standards that must be set at least covering the fulfillment of service procedures, completion time, cost services, service products, facilities and infrastructure as well as the competence of service providers, from 6 (six) factors there are 3 (three) factors of which have been fulfilled. The novelty/originality in this study is supported by the latest observational data and studies that support the improvement of the implementation of LRT development policies in realizing the role of mass transportation in Palembang.

PENERAPAN PRINSIP TRANSPARANSI DALAM MEWUJUDKAN PELAYANAN PRIMA PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA KENDARI

This study aims to determine and analyze the application of the principle of transparency and the implementation of excellent service at the Kendari City Investment and One Stop Integrated Service Office. This study uses a descriptive qualitative approach, data analysis uses interactive model analysis techniques consisting of data collection, data reduction, data presentation and conclusion drawing/verification. The results showed that the application of the principle of transparency at the Kendari City Investment Office and PTSP from the informative (informative) aspect of the agency was good enough in providing convenience to the public to obtain information either directly or indirectly about services in the field of investment and licensing, in terms of openness has been good enough in conveying information to the public openly, and is easily accessible through several channels of information delivery, on the other hand, the agency still needs to be more intense in explaining all service requirements both technical and administrative in a clear and easy to understand manner using the system. and simple language to the public, from the aspect of disclosure, it is still not optimal in informing the public of financial details and annual reports regarding revenue, financial management and assets of the organization. In terms of the implementation of excellent service in terms of the dimensions of service procedures, service costs, completion time, service products, infrastructure, the overall competence of service providers is good, with the Public Service Standards that have been standardized in 2018.

PELAYANAN PEMBUATAN AKTA KELAHIRAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN KUANTAN SINGINGI

The Government of the Republic of Indonesia has basic functions, namely as empowerment, development and services. One of the functions of government as a service is to provide services for identity and citizenship rights. This study aims to determine how services and supporting factors as well as constraints in the service of making birth certificates at the Department of Population and Civil Registration of Kuantan Singingi Regency. The results showed that the service for making birth certificates at the Department of Population and Civil Registration of Kuantan Singingi Regency was seen from the following 6 public service standards: (1) service procedures, simple service procedures and easy to understand by the community; (2) completion time, the completion time is still uncertain; (3) service fees, free costs; (4) service products, service products in accordance with the wishes of the community; (5) incomplete facilities and infrastructure, facilities and infrastructure; (6) Competence of service providers, officers have served in a friendly and fair manner. Service support factors are awareness and regulatory factors. The inhibiting factors are the lack of infrastructure, human resources and lack of public awareness

STUDY OF PUBLIC SERVICE IMPLEMENTATION IN SOME LOCAL GOVERNMENT ORGANIZATIONS OF CENTRAL JAVA PROVINCE IN 2021

Public service is an activity or series of activities in the context of fulfilling basic needs in accordance with the civil rights of every citizen and resident of goods, services, and or administrative services provided by public service providers. The government as a public service provider is required to carry out the best service / excellent service so that the public as service users feel satisfied. The Central Java Provincial Government as a public service provider in the Central Java Province has tried to comply with the provisions of Law Number 25 of 2009 concerning Public Services, as well as in the Regulation of the Minister of Empowerment of State Apparatus and Bureaucratic Reform Number 15 of 2014 concerning Guidelines for Service Standards. Service standards at least contain: legal basis, requirements, service procedures, completion time, service costs, service products, facilities and infrastructure, competence of service providers, internal control, complaint handling, suggestions and inputs and service guarantees. However, efforts to improve public services still face several obstacles. These constraints include human resources for implementing services, inadequate service facilities and budget refocusing, causing delays in the completion of public service facilities. However, the regional apparatus organizations or technical implementing units for public service providers have been trying to come up with solutions. However, Central Java Provincial Government policies are still needed to improve the quality of services gradually