Abstract
Public service is an activity or series of activities in the context of fulfilling basic needs in accordance with the civil rights of every citizen and resident of goods, services, and or administrative services provided by public service providers. The government as a public service provider is required to carry out the best service / excellent service so that the public as service users feel satisfied. The Central Java Provincial Government as a public service provider in the Central Java Province has tried to comply with the provisions of Law Number 25 of 2009 concerning Public Services, as well as in the Regulation of the Minister of Empowerment of State Apparatus and Bureaucratic Reform Number 15 of 2014 concerning Guidelines for Service Standards. Service standards at least contain: legal basis, requirements, service procedures, completion time, service costs, service products, facilities and infrastructure, competence of service providers, internal control, complaint handling, suggestions and inputs and service guarantees. However, efforts to improve public services still face several obstacles. These constraints include human resources for implementing services, inadequate service facilities and budget refocusing, causing delays in the completion of public service facilities. However, the regional apparatus organizations or technical implementing units for public service providers have been trying to come up with solutions. However, Central Java Provincial Government policies are still needed to improve the quality of services gradually
Highlights
The implementation of public services is the state's obligation in order to fulfill the basic rights of citizens which have been guaranteed in the 1945 Constitution
Public service is an activity or series of activities in the context of fulfilling basic needs in accordance with the civil rights of every citizen and resident of goods, services, and or administrative services provided by public service providers
The law mandates the existence of service standards, service information systems, complaints systems and complaints services, service dispute resolution and supervision of the implementation of public services carried out by the ombudsman committee
Summary
The implementation of public services is the state's obligation in order to fulfill the basic rights of citizens which have been guaranteed in the 1945 Constitution. For the implementation of these public services, the government has established technical institutions both at the central and regional levels as providers of public services. A legal regulation has been made, namely Law Number 25 of 2009 concerning Public Services. The law mandates the existence of service standards, service information systems, complaints systems and complaints services, service dispute resolution and supervision of the implementation of public services carried out by the ombudsman committee. Following up on the government's policy on public services, the Central Java provincial government has issued Regional Regulation Number 7 of 2015 concerning Public Services. These regulations become the legal basis for the implementation of public services within the Central Java Provincial Government.
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