PENERAPAN PRINSIP TRANSPARANSI DALAM MEWUJUDKAN PELAYANAN PRIMA PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA KENDARI

Darpin Darpin,Ninik Endang Purwati,Astrid Yunita

doi:10.35817/jpu.v4i4.23237

Abstract

This study aims to determine and analyze the application of the principle of transparency and the implementation of excellent service at the Kendari City Investment and One Stop Integrated Service Office. This study uses a descriptive qualitative approach, data analysis uses interactive model analysis techniques consisting of data collection, data reduction, data presentation and conclusion drawing/verification. The results showed that the application of the principle of transparency at the Kendari City Investment Office and PTSP from the informative (informative) aspect of the agency was good enough in providing convenience to the public to obtain information either directly or indirectly about services in the field of investment and licensing, in terms of openness has been good enough in conveying information to the public openly, and is easily accessible through several channels of information delivery, on the other hand, the agency still needs to be more intense in explaining all service requirements both technical and administrative in a clear and easy to understand manner using the system. and simple language to the public, from the aspect of disclosure, it is still not optimal in informing the public of financial details and annual reports regarding revenue, financial management and assets of the organization. In terms of the implementation of excellent service in terms of the dimensions of service procedures, service costs, completion time, service products, infrastructure, the overall competence of service providers is good, with the Public Service Standards that have been standardized in 2018.

Highlights

Abstrak Penelitian ini bertujuan untuk mengetahui dan menganalisis penerapan prinsip transparansi dan pelaksanaan pelayanan prima pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Kendari
Saham-saham itu dijual dengan harga premium (The shared are selling at a premium)
Pintu Kota Kendari di tinjau dari Instrumen dimensi standar pelayanan publik yang meliputi : prosedur pelayanan ,biaya pelayanan, waktu penyelesaian, produk pelayanan, sarana prasana ,dan kompetensi petugas pemberi layanan secara keseluruhan sudah baik, dalam arti bahwa Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Kendari dalam memberikan pelayanan prima kepada masyarakat sebagai pengguna layanan telah bekerja sesuai Standard Pelayanan Publik (SPP) dan SOP (Standar Operasional Prosedur) yang telah di bakukan dan telah berlaku untuk diterapkan tahun 2018, dimensi kepastian waktu penyelesaian pelayanan yang diberikan sudah cepat dan sesuai dengan waktu yang telah ditentukan, sedangkan untuk kepastian biaya pelayanan telah ditetapkan sesuai dengan aturan-aturan yang berlaku

Summary

Introduction

Hasil penelitian menunjukan bahwa penerapan prinsip transparansi pada Dinas Penanaman Modal dan PTSP Kota Kendari dari aspek invormativeness (informatif) pihak dinas telah cukup baik dalam memberikan kemudahan kepada publik untuk memperoleh informasi baik secara langsung maupun tidak langsung.

Objectives

Results

Conclusion