Business Process Design Research Articles

Applying the Gamification in Knowledge Management System

This article explains the usage and benefit of incorporating gamification into the company’s management system. The reason this paper is made because many not engaged and actively disengage employee exist, and the problem also occur in PT. XYZ where they still have no knowledge management system. We understand from the research done that by having just knowledge management is not enough since it will not automatically improve employee’s engagement rate, therefore by implementing gamification and incorporating it with the knowledge management system could be the solution to increase company’s engagement rate. The design of the business process design of this system is made using Activity Diagrams and Use Case Diagrams. While the database design is explained in the form of Entity Relationship Diagrams (ERD). There might be many challenges and problems appeared within the company to make the system run smoothly from the technical and culture side of the company.

Re-designing the pension business processes for achieving technology-driven reforms through blockchain adoption: A proposed architecture

High administrative costs and associated operational inefficiencies present multiple challenges for pension industries across different countries. Although blockchain is considered a potential solution for these concerns, the pension industry has not fully leveraged this disruptive technology. This paper provides a blueprint for a blockchain-based end-to-end digital transformation of the pension industry. First, we identified the pre-requisites for blockchain adoption in pension. Then, we developed an architectural design of blockchain-based re-designed pension business processes. Subsequently, we elaborated on how smart contracts can make pension transactions in such redesigned processes optimized, automated, and error-free. Finally, we presented how blockchain can be integrated with the existing pension IT systems, using an API layer, to enable seamless onboarding of all pension participants to a single digital platform – a critical ask for any blockchain implementation. We concluded with an elucidation of the potential of such blockchain-based digital transformation of the pension industry in reducing turnaround time, lowering operating expenses, and facilitating the achievement of other pension reform agendas. This architecture of a blockchain-enabled pension network represents a flexible and scalable knowledge construct that can act as a foundation for further investigations by pension regulators or pension industry participants interested in achieving technology-driven pension operations reforms.

A study into the contingencies of process improvement methods

The design and improvement of business processes is of central importance for realizing benefits of information systems. A broad spectrum of methods has been proposed since the 1990s, which ranges into several dozen. It is unclear whether this large number trivially stems from copying and relabeling or whether there are substantial differences in these methods that can be tied to their applicability in different contexts or to the pursuit of different goals. Accordingly, we ask: Which activities do process improvement methods have in common, how do they differ, and why? In this paper, we approach these research questions using a multi-method design integrating techniques from systematic literature review, process mining, and statistical analysis. Our contributions are as follows. First, we provide a framework with 264 activities clustered in six stages that could be used for incrementally and radically improving processes. Second, we find that methods map to different configurations of the three dimensions described by the redesign orbit. Third, we uncover similarities and differences of the different methods contingent to the factors industry, objectives and whether a method is proposed or applied. Fourth, we observe three distinct clusters of method activities, which show that different strategies play a role when choosing a method for improvement. Our findings have important implications for the application of improvement methods in various improvement scenarios.

The Internal Factors to Improve and Accelerate the Cycle Time of Credit Business at Indonesian Commercial Bank

This research aims at studying the shortcomings of business processes at Bank X Surabaya’s Commercial Banking Center and to accelerate the cycle time of business processes through redesigning processes that remove obstacles and improve service quality. This research examines business processes using a case study method. Its primary data were gathered through individual interviews and focus group. Furthermore, the secondary data were collected from company document investigations and observations of existing business processes. The analysis used Process Flow Diagrams, Cause & Effect Diagrams, Value Added Analysis and Flow Analysis to analyze enabler processes and to improve and redesign existing processes. This study found that the business process at Bank X Surabaya’s Commercial Banking Center requires around 48.85 days completing from the application process to the credit disbursement. Then the To-Be design of business processes is carried out on existing business processes. The proposed process reduces the existing processing time and the calculated cycle time is 30.05 days. The proposed business process effectively reduces cycle times and uses organizational resources to achieve better customer satisfaction.

Carbon-efficient closed-loop supply chain network: an integrated modeling approach under uncertainty.

Inspired by a circular economy paradigm, an evolving momentum of policies and legislations aims to close the loop of product lifecycles through improved level of recycling, remanufacturing, and reuse, with the objective of adding value to the economy while not endangering the environment. However, the trade-off between the environmental and economic sustainability of designing business processes is inevitable. To address this trade-off in the supply chain context, competing objectives regarding both cost minimization and reduction in carbon emission should be simultaneously considered and integrated into a comprehensive model. This complexity is however elevated when uncertainty of demand is taken into consideration. In this study, the design of a closed-loop supply chain is investigated where competing objectives of cost and sustainability of supply chain operations are evaluated under demand uncertainty. Augmented Weighted Tchebycheff (AWT) and ε-constraint methods are employed to address the multi-objectivity of the problem while a robust optimization approach is applied to deal with the demand uncertainty. The results confirm that the proposed approach provides efficient solutions for designing a green closed-loop supply chain network.

A Review on Various Implications on Re engineering in Manufacturing

Re-engineering is a software development process that is done maintenance. Re-engineering is experiment and transformation of a system into a new form. This process involves a ancillary and reconstruction, both of which refer to further investigation or engineering of the finished product, and the methods of doing so and the desired results are very different. Reverse engineering focuses on the analysis and design of workflow and business processes within inorganization in the early 1990s, trying to figure out how it works. BPR aims to help companies reconsider reduce operating Functional efficiency. These processes are characterized by several properties.

Innovation and Realization of Rural Express Operation Mode-Based On the Perspective of Resource Sharing

with the gradual promotion of Rural Revitalization Strategy in China, the rural economy has developed rapidly, and the rural express business has increased sharply. Facing the strong development potential of the rural express market, the existing rural express operation mode has gradually failed to cope with the booming rural express market, and the operation mode of rural express needs to be improved. At the same time, the rapid development of information technology makes the concept of sharing economy into people’s life, and the mode of sharing economy is introduced to solve social problems.Based on the perspective of resource sharing, this paper analyzes the current situation and existing problems of the operation mode of rural express, and puts forward a new distribution mode—Resource Sharing Distribution Mode, based on information data sharing, facilities and equipment sharing, human resource sharing and other resource sharing. In order to realize the smooth operation of the innovation mode, this paper discusses the feasibility of the innovation mode from three aspects: the establishment of sharing mechanism, the construction of information platform and the design of business process. Finally, we put forward two safeguard measures of benefit distribution and incentive mechanism, and puts forward opinions for the operation of rural express.

ANALISIS DAN RANCANGAN MANAJEMEN PROSES BISNIS UNTUK LAYANAN PELANGGAN DI PT. PGAS TELEKOMUNIKASI NUSANTARA

Business Process Management for corporate customer service is a comprehensive series of activities to define the types of products and services that will be the main needs of customers, so that the quality of service results can be planned and measured. Business process design is a framework for a core process that develops from a short-term and long-term business strategy, so that the business strategy will determine the pillars of the business that will be carried out. Serving the needs of customers and interested parties will be the main focus of a business process that will be carried out within the organization. The application of business process management is a method for identifying and evaluating a company's business and for finding out the current condition of the company in developing improvement programs that can be done through a descriptive process. The output and application of business process management are in the form of increasing the efficiency and productivity of the company in terms of cost and time as well as improving the quality of products and services produced, as well as mitigating business risks that may occur. Data collection methods, analysis methods, development methods, design design methods and testing methods are research methods that are used systematically so that it includes several activities for gradual improvement of the work process from previous conditions and increasing system reliability to obtain facts or principles from knowledge with how to issue register and perform root cause analysis with several impact assessments by quantitative analysis, heuristic design, simulation, flow analysis, pareto analysis and pick chart, queue, up to a systematic redesign to the process.

Business process modeling with cloud computing support

Precise and clear Business Process Modeling (BPM) can be used to implement the all of processes according to the user’s needs. On the other hand, cloud computing has become a solution for data storage and more effective and efficient computing processes. State Polytechnic of Malang (Polinema) is one of the vocational higher education Institutions in Indonesia that requires business process modeling to facilitate an integrated understanding of process flow. This study aims to describe the business processes of the financial realization system and the structure of cloud computing that can be used. This research used Bizagi for designing Business Process Model and Notation (BPMN) in modeling business processes of financial system realization. This paper describes the business model of the financial realization system at Polinema. This study proposes the use of an Infrastructure as a Service IaaS-based cloud computing service model using a hybrid cloud approach to support the work of the system.

Specifics of business processes of petrochemical enterprises in the context of digitalization of the economy

Digital transformation is more focused on the management aspects of digitalization. It is associated with a large-scale process of implementing digital technologies and corresponding organizational changes. The article reveals the features of designing business processes of petrochemical enterprises in the context of the transition to the digital economy and the introduction of new technologies in the production process. The paper identifies the main technologies of Industry 4.0 used in the chemical and petrochemical industries. The study analyses the key technologies and drivers of the development of traditional and digital production, as well as the barriers to their implementation. The author summarizes the key principles on which Industry 4.0 should be based in order to support effective decision-making in the industry. The paper notes that the design of business processes is determined by the production technology. In the direction of improving business processes, there is a need for wider use of decision support systems based on artificial intelligence and expert systems. The authors developed a model for the implementation of production processes that takes into account the design features of business processes of industrial enterprises in the conditions of digitalization of the economy. The distinctive feature of the presented model is the combination of the life cycle and the value stream with a structured approach to defining the components of Industry 4.0.

Selecting practices in complex technical planning projects: A pathway for tailoring agile project management into the manufacturing industry

Innovation is the key to the success in an increasingly complex business environment. In manufacturing companies, innovation involves the (re)designing business processes and structures. Conventional, plan-driven project management approaches are stretched to their limits. Hybrid models, adopting elements from agile project management domain, gained in importance in the manufacturing area, since they achieve excellent progress in such complex environments. In this contribution, we present a customizing procedure for conventional project management approaches in the manufacturing industry. The method helps practitioners to solve emerging technical problems more effectively by deploying individual agile practices and, therefore, by achieving an individual and dynamic hybridism between stability and agility. We applied the approach in the automotive industry during a filed study at a premium manufacturer of electric and conventional cars.

Warehouse management and informatization in industrial application under the context of “Internet +”

Manufacturing is the cornerstone of comprehensive national power, and ware housing is an important link of manufacturing production activities and a key node of t he logistics process. Under the guidance of the Made in China 2025 strategy, the const ruction of an efficient and rational information warehouse has become an important wa y to transform and upgrade the manufacturing industry. To achieve this goal, a scientif ic and rational management model is required, and accounting is an integral part of it. With the depth of the “Internet+” era, it is of great practical significance to promote the level of accounting informatization. This paper focuses on small and micro manufactu ring enterprises, with the goal of enhancing their accounting informatization level, and optimizes the business process design of warehousing, hoping to provide some referen ce for manufacturing enterprises to build intelligent warehousing systems.

BPM and Socialization Tools Integrated to Improve Acquisition and Management of Information During Design and Execution of business processes

The use of BPM (Business Process Management) has matured over the years, reaching high levels of acceptance and utilization. Despite this, there are still points that BPM does not fully resolve. One of the main limitations of the use of BPM is the lack of a complete acquisition of valuable information during the design stage, taking place in contexts where communication between the stakeholders is not appropriate and it is not possible to fully collect essential data. At the execution stage, the participation of users has not been studied in depth to record detected problems or indicate improvements in business processes. The emergence and development of Web 2.0 opened a way to solve these problems. This work proposes to base how the socialization tools can solve current problems in BPM through a theoretical analysis added to the practical development of a socialization tool integrated to a BPMS (Business Process Management System).

BPM and Socialization Tools Integrated to Improve Acquisition and Management of Information During Design and Execution of business processes

BPM and Socialization Tools Integrated to Improve Acquisition and Management of Information During Design and Execution of business processes

Augmented Reality Mobile Application as Learning Media in Science Subject for the Post Gen Z Generation

The total population of Indonesia as of September 2020 is based on the official statistical news number 07/01/th. XXIV, 21 January 2021 issued by the Indonesian Statistics Center, totaling 270.20 million people and 10.88% or 29,397,760 people are the post Gen Z generation born from 2013 onwards with an estimated age up to 7 years of age. The post Gen Z generation is a generation that is categorized as early childhood. Moreover, learning from an early age is important so that children are familiarized with the knowledge they are most interested in and mastered so that it makes it easier for them to understand it. Especially if the learning material is delivered electronically via a smartphone which is associated with the application of the Augmented Reality (AR) method so that they are more interested in learning and with a different atmosphere in terms of delivering face-to-face subject matter in class which is sometimes boring. In this paper, we design and implement a learning model equipped with AR technology to make it easier for young children to learn subject matter that is important for their future and limited to science subject matter. In this paper, a mobile application with AR technology is proposed where users can learn from the images they capture and gain learning from the perspective of these images. What's more, the application of AR technology is also more practical and reduces the burden of carrying heavy and thick books in studying a subject matter. The model was designed using a use case diagram as a business process design and class diagrams for database design including the user interface as a representation of communication between users and applications.

Design of a Business Process in the Field of HRM "Corporate Training” for the Company “100 Tonn Montaz”, Yekaterinburg, Russian Federation

Management of a company’s business processes is a key management task of modern organizations, which can cover not only the main, but also providing and servicing areas in its internal environment, including human resource management. The article is devoted to the design of the HR business process "Corporate training" for a rapidly developing regional company in the field of installation and rigging services, caused by the need to provide projects implemented by the company with highly qualified specialists involved in them. The analysis of the real practice of training in the company revealed the need to introduce corporate training as a business process that solves this problem. Based on the use of a standard model, the authors present a model of the HR business process "corporate training", developed for the needs of the organization under study, which is the practical significance of the study. The results obtained are universal and can be applied in the activities of organizations of any form of ownership, sphere of activity and size.

Business process improvement design of complaints on technical information system problems using the business process improvement method

Various attempts were made to optimize the quality of ICT services. UPT. TIK Undiksha is one of the ICT organizational units that have been supporting business processes for Undiksha’s main business processes to produce quality graduates. This study aims to provide recommendations for the improvement of one of the business processes at UPT. TIK Undiksha. The researcher proposes a business process design to be used as complaints regarding on technical information systems problems (To-Be) based on the results of the As-Is business process modelling and evaluation of the problems. Business Process Improvement (BPI) method was used for the analysis, evaluation, and recommendations for business process improvement. Further, the streamlining tools proposed to optimize the As-Is the business processes are standardization and upgrading. The simulation results show that the use of resources and time for the design business process was decreased compared to the current business process.

Business Patterns Catalogue and Selection Proposal for the Conceptual Model of a Software Product

A pattern is a model that allows reusing a successful solution to the same problem in a different context. A pattern implementation could be the elaboration of an analysis model to incorporate good practices patterns Conceptual Modelling of Electronic Government systems. Defining a new pattern, and selecting a previously existing one from a limited set, called catalogue, are essential activities that every analysis model must solve when using patterns. The present work describes a proposal to manage a Business Patterns catalogue that can be applied to Conceptual Modelling of software products. Business Patterns allow to model and design business processes inside an organization, being it public or private. An application, called “PatCat” (Pattern Catalogue), was developed to test de proposal, using the Business Model of an Information System for a public education institution as a pilot. The introduction of patterns at the beginning of the Modelling Process allows to simplify and clarify the requirements elicitation, amongst other benefits. Thus, a specific management application for a pattern catalogue is useful to standardize and speed up this software design task.

Design Business and Website on the Establishment of Tour Guide and Tour & Travel Platform

<p class="02abstracttext">Indonesia is a country with 16,056 islands, well known for its natural wonders and cultural heritages. Indonesia’s Travel and Tourism Competitive Index is 4.3. There is a good opportunity in establishing a business involving tour guide and tour package providers. In this paper, feasibility analysis is done based on market, technical, and financial aspect. The market aspect result shows total demand projection, which is 9,881 and 269 for tour guide booking transaction and tour package provider membership respectively during the first year of establishment. The technical aspect result shows the business process design, website design, and the operational need of the business. The total time needed for overall business process is 689.83 hours in the first year. And to operate the business the numbers of employees needed are one each for managing director, marketing, website admin, tour package provider manager, and tour guide manager. Two employees are also needed for each financial department and call centre position. The financial aspect result shows that the NPV of this business is IDR 162,798,046. The payback period is 4.339 years, and the IRR is 24.47%. The salary increase, demand decrease, and price decrease sensitivity are 6.96%, 2.86%, and 0.94% respectively.</p>

An Elaborate Preprocessing Phase (p3) in Composition and Optimization of Business Process Models

Business process optimization (BPO) has become an increasingly attractive subject in the wider area of business process intelligence and is considered as the problem of composing feasible business process designs with optimal attribute values, such as execution time and cost. Despite the fact that many approaches have produced promising results regarding the enhancement of attribute performance, little has been done to reduce the computational complexity due to the size of the problem. The proposed approach introduces an elaborate preprocessing phase as a component to an established optimization framework (bpoF) that applies evolutionary multi-objective optimization algorithms (EMOAs) to generate a series of diverse optimized business process designs based on specific process requirements. The preprocessing phase follows a systematic rule-based algorithmic procedure for reducing the library size of candidate tasks. The experimental results on synthetic data demonstrate a considerable reduction of the library size and a positive influence on the performance of EMOAs, which is expressed with the generation of an increasing number of nondominated solutions. An important feature of the proposed phase is that the preprocessing effects are explicitly measured before the EMOAs application; thus, the effects on the library reduction size are directly correlated with the improved performance of the EMOAs in terms of average time of execution and nondominated solution generation. The work presented in this paper intends to pave the way for addressing the abiding optimization challenges related to the computational complexity of the search space of the optimization problem by working on the problem specification at an earlier stage.