Business Communications Systems Research Articles

Managing historical conditions in information systems strategizing: An imprinting perspective

Information systems (IS) strategizing is particularly challenging for established organizations because of their historical conditions. The question of how established organizations can effectively manage their historical conditions in IS strategizing remains under-explored. To address this question, we conducted a case study tracing the history (1960–2020) of an established organization in the building and construction industry. Through the analysis, we found four systems: accounting management system, business communication system, knowledge management system, and community collaboration system, as the historical conditions that formed an IS imprint, which was later managed and reproduced during IS strategizing. Using the imprinting lens, we developed an understanding of: (1) the formation of the IS imprint at the organizational foundation; and (2) the reproduction of the IS imprint, considering imprint-as-resource and imprint-as-constraint during IS strategizing. We contribute to the literature by providing an understanding of how historical conditions inform IS strategizing in the long term and by applying the imprinting lens to uncover the process through which an IS imprint is strategically managed and reproduced beyond the founding phase. The insights developed from this study are transferable to similar organizational contexts for managing historical conditions in IS strategizing.

Communication systems in business: the use of artificial intelligence

Modern digital technologies and, in particular, artificial intelligence technologies are changing our understanding of the ways and means of entrepreneurial activity. The penetration of artificial intelligence into business processes is becoming inevitable. In the short term, the degree of participation in entrepreneurship of a person and programs that determine consumer behavior using digital algorithms will shift towards the latter. To achieve business results, an entrepreneur needs to understand both the essence of communication systems and the “way of thinking” of artificial intelligence, as well as the general context of interaction with consumers. This article analyzes the process of communication in the system of entrepreneurial activity, as well as the use of artificial intelligence in it. The author systematizes his own experience in the field of advising entrepreneurs, identifies the basic characteristics of business communication systems and the possibility of using artificial intelligence technologies in them, and determines the role of context in managing business processes.

Features of international etiquette in the business communication system

Methods. The results were obtained with the application of the following methods: abstraction – when determining the specifics of existing approaches to understanding international etiquette; analysis and synthesis – to identify connections between the implementation of international etiquette in the system of business communications in different countries; comparative method – to clarify the specificity and commonality of implementation of etiquette situations in intercultural and international communications; induction – to generalize the obtained results. Results. The legal nature of international etiquette and the specifics of existing approaches to the understanding of international etiquette are analyzed, and their compliance with the current level of development of international legal regulation is determined. It is emphasized that international communication and the norms of its observance are important not only for professional diplomats, but also for business communication between enterprises and institutions, entrepreneurial structures, public, cultural organizations, etc. Conclusions are made about the understanding of the importance of international etiquette for the development of intercultural and international communication. Novelty. The structural and substantive characteristics of the concept of «international etiquette» have been established, which, by its form of expression and consolidation, is a special type of international custom. In terms of content, international etiquette is closest to moral and ethical norms, since etiquette is, in fact, an external manifestation of what we consider good manners. It is based on the rules of morality and ethics, mutual stability. Practical value. Promising directions are proposed, the implementation of which would ensure the development of international etiquette as a regulator of international relations in the system of business communications. The study of the ethics of international business communication and the norms of its observance are important not only for professional diplomats, but also for business communication between enterprises and institutions, entrepreneurial structures, public and cultural organizations.

MODERN ECONOMY DIGITAL TRANSFORMATION MAIN TRENDS IN THE CONTEXT OF THE BSR

The article considers the main stages of development of social business standards and the evolutionary path that led to the formation of the concept of "digital space of socially sustainable business development." Based on the study of trends inherent in modern society, it is determined what characteristics a company's business model should have in order to gain the key benefits of specificity in the market. Defined as requirements define information technology IT technology. Research by consulting firm Cartner and business trends altered by quarantine conditions related to the Covid-19 pandemic shows that global trends in the business environment are increasingly leaning toward digitalization and the creation of new digital business models. That is why it is proposed to define a new paradigm for the development of corporate social responsibility in the context of digitalization. However, on the basis of the new paradigm, key elements have been identified that will allow the formation of new CIS CSR standards. It is also proposed to consider an integrated approach that combines the concepts of sustainable development, social responsibility and digitalization in a single format "digital space for enterprise sustainability." To support this format, an integrated corporate information system is proposed, which includes three blocks: a digital business infrastructure, an information and communication system and a system for managing digital business processes at the enterprise. This will determine the algorithm for upgrading the existing system or implementing a new IS, the key idea of which will be the concept of sustainable development of the enterprise with elements of corporate social responsibility.

An Applied Mathematical Model for Business Transformation and Enterprise Architecture

To restructure or transform a business organization in the optimal manner, there is a need for a specific organizational intelligence and engineering pattern to support a business transformation and integration strategy. The applied strategy should be based on existing standards, mapping concepts, and various levels of interoperability. Today, many standards, patterns, and methodologies exist, and they are very advanced and are able to support the organizational transformation process of the older business environment to become part of a larger business eco-system. Transforming a traditional organization or a business environment into an innovative and efficient organization based atomic service-oriented environment is a great challenge, because transformation initiatives often fail, mainly because of the monolithic nature of the mammoth-like organisations. Many monolithic environments and their correspondent business information and communication systems fail to be transformed and are unable to adapt to the new business requirements and challenges. These presented facts make organizations unable to follow frequent changes and this fact might cost organizations fortunes without obtaining the return on investment. A well-designed organizational transformation process and a reorganized business environment should be based on a platform of flexible atomic business loose block (or microartefacts) that can support the future changes request of the business environment. In order to reach the optimal organizational transformation models, an organizational engineering pattern must be designed to improve the functions of the existing business services. This article's goal is to present an organizational engineering and risk pattern integration concept is presented to support frequent change initiatives.

디지털 세계에서 경쟁우위를 지속하기 위한 실시간 기업으로의 디지털 트랜스포메이션: 비즈니스 인텔리전스와 통신시스템의 역할

디지털 세계에서 경쟁우위를 지속하기 위한 실시간 기업으로의 디지털 트랜스포메이션: 비즈니스 인텔리전스와 통신시스템의 역할

МАРКЕТИНГОВІ ІНФОРМАЦІЙНІ СИСТЕМИ ПІДПРИЄМСТВ В УМОВАХ ЗРОСТАННЯ ПІДПРИЄМНИЦЬКИХ РИЗИКІВ

The article is devoted to the establishment of essential transformations of the concept of marketing information system. The instability of the external business environment, due to political and economic fluctuations in our country, provokes an increase in the level of business risks. The main goal of this article is to reveal the modern essence of marketing information systems and identify the impact on their structure of modern business risks. At the same time, the development of modern technologies and information systems creates the preconditions for the development of new forms of organization of the enterprise and sales. Thus, today, specialists in the field of SMM (Social Media Marketing) are among the most in demand in the labor market. The development of business communication systems creates both new prospects for sales and product promotion, and new risks for business activities and calculations. Accordingly, there is a need to study the transformations of existing and the formation of new marketing information systems in the face of growing business risks. The author analyzes its possible structural elements and offers their own vision. The list of structural elements of the marketing information system is supplemented by components to counteract possible business risks that will arise in the process of its operation. Thus, the main risk in the article is substantiated information risk, which is due to the imperfection of the direct functioning of the marketing information system of the enterprise. One of the tools to increase the efficiency of marketing information systems and, at the same time, counteract possible risks, is proposed to integrate it into the and systems in terms of collecting external information and analytical processing of all data during marketing research. Promising technologies for the organization of modern marketing information systems are characterized by significant efficiency limitations and risks, which are largely due to shortcomings at the level of special methodology using technologies of the format Data Mining and Big Data.

ANALISIS KOMUNIKASI KONSUMEN TERHADAP FIDUSIA LEASING KENDARAAN PADA STUDI KASUS DEBT. COLLECTOR DENGAN FIDUCIARY VEHICLE SYSTEM METHODS

Debt. collector with Fiduciary Vehicle System Method with the term FVSM. With FVSM analysis system with fiducative vehicle control method as vehicle payment system in leasing system, as the pattern of business trust balance and fiduciary function. So the system of vehicle control method as fiducative vehicle payment system for fiduciary system guarantee as applied scope of vehicle business leasing system. The recognition of the system by the method of vehicle control fiducative for guarantees to prevent conflicts in the pattern of fiducative vehicle balance to study the system is more safely controlled on the fiduciary system conducted by the community. It analogy system with controlling method and supervision of vehicles fiducative to restore business trust system on pattern of fiduciary system which gives ease. With the FVSM system is a process of studying business communication systems on the pattern of vehicle control methods fiducative for guarantees to prevents conflicts in the pattern of vehicle fiducative balance to learn the system is more secure controlled on the security system asset business environment.

Improving Software Quality as Customers Perceive It

A proposed data-driven software quality improvement method has three elements. First, the downstream Customer Quality Metric (CQM) quantifies quality as customers perceive it. On the basis of data collected after systems are deployed, it measures how serious defects affect customers. Second, the upstream Implementation Quality Index (IQI) measures the effectiveness of error removal during development. IQI predicts future customer quality; it has a positive correlation with CQM. Finally, prioritization tools and techniques help focus limited development resources on the riskiest files in the code. This research is based on a multiyear program to improve the quality of delivered systems at Avaya, a global provider of business communication and collaboration systems. Regular reviews with Avaya's RaD Quality Council provided governance for the program.

THE INTEGRATION OF CROATIAN HOTEL INDUSTRY INTO THE STANDARD EUROPEAN AND INTERNATIONAL PERFORMANCE MEASUREMENT SYSTEM

International standard system of business performance indicators used by the hotel industry consists of two parts: standard financial ratios - that are accepted and used by companies regardless of industry type, and standard business ratios for the hotel industry - a part that encompasses and reflects the characteristics of the hotel business operation. When defining the indicators and building the systems of indicators, it is necessary to take into consideration that they have to be adjusted to the characteristics of hotel operation, they have to reflect the quality of the business success, they have to be measurable and complement each other, be complete and comparable with similar companies and their business branch. The aim of this paper is to emphasize the importance of the integration of Croatian hotel industry into the European and international standard system for performance measurement. To enter the standard international hotel business information and communication system, certain conditions and standards need to be fulfilled. These conditions and standards are discussed in this paper.

Digital business telephones-project laser

In enhancing its 8400-series digital telephones used with the DEFINITY® private branch exchange (PBX), the Audio Display Terminals team decided to address simultaneously the challenges of reducing product design time and costs, and increasing manufacturing throughput and product reliability. In response to market management, the team — consisting of market management, research and development (R&D), and manufacturing in Lucent Technologies' Business Communications Systems (BCS) Business Unit — also needed to ensure that DEFINITY system customers could easily interchange the redesigned products with the earlier telephone sets, stipulating that the look and operation of the new products remain the same as before. The result was an initiative known as Project Laser, which implemented specific product improvements based on customer input, competitors' features, and three fundamental technology strategies. The design of the product line was optimized to support the new manufacturing process in the company's Shreveport, Louisiana, factory, and component integration was refined to provide future application flexibility. This paper discusses the Project Laser initiative, a breakthrough undertaking for BCS.

New wireless business communications directions

Now that mobile technology has finally captured the major portion of the residential market, equipment manufacturers are turning toward the business premises market to “cut the cord” of desktop communications. This paper describes the strides that Lucent Technologies' Business Communications Systems has made in designing business cordless products and in integrating wireless capabilities into its DEFINITY® Enterprise Communication Server. It also relates how Lucent has taken a leadership role in formulating standards for the business premises market and for devising tools that help the sales force measure and satisfy customer needs and anticipate future requirements.

DEFINITY® ProLogixTM solutions rapid development

The DEFINITY® Enterprise Communications Server (ECS) was first developed and sold in the early 1980s and is recognized today as a flagship product of Lucent Technologies' Business Communications Systems Group. Continuous feature enhancements and cost reductions have been, and still are, a primary focus of the Bell Labs development organization. But how could a large organization create a new offer in support of this flagship product in record time? The answer lay in tight focus on the market segment, hardened requirements, a high degree of reuse, strong vendor partnerships, efficient communications, and a highly motivated team. This is how the DEFINITY ProLogix† Solutions offer was developed on a schedule that was 20% better than best-in-class.

Specification of contractual obligations in formal business communication

Formal business communication is a process-oriented (vs. document-oriented) environment for digital interoorganizational business transactions. They improve efficiency and effectiveness of business communications and often provide strategic advantages. Thanks to the current advances in information and telecommunications technologies, the development of formal business communication systems plays one of the key roles in the establishment of digital commerce, or virtual organizational business transaction platform. This paper proposes a logic of relativized deontic modalities as a component of digital commerce systems. The logic of relativized deontic modalities provides syntactic and semantic treatment for such notions of duty in the context of formal business communications. Also addressed are the practical issue of conflicts of duties and their resolution based on defeasibility reasoning, and the dynamic aspect of contractual obligations including delegation of duties and assignment of rights. Finally, we suggest augmentation of the CASE/Open-EDI system with the proposed logic of contractual obligations.

From Text to Context: An Open Systems Approach to Research in Written Business Communication

This article examines open systems thinking as a new lens for the field's researchers to use when exploring written business communication. The transfer or conduit model that the field has traditionally used to describe how communi cation occurs has, of course, determined what the field knows. An open systems model provides a new way of looking at the field, a lens that integrates concepts such as task, organizational structure, control, and technology into the analysis of written business messages. The article explores the influences these subsys tems have on written communication and then develops these systems and subsystems into a series of business communication system maps. These maps or models can serve as springboards for additional research of on-the-job writing situations.

Planning cordless business communication systems

The Popular tool uses constraint-based programming to optimize the placement of base stations for local wireless communication.

A second look at AT&T's Global Business Communications Systems

A second look at AT&T's Global Business Communications Systems

AT&T global business communications systems: Linking HR with business strategy

AT&T global business communications systems: Linking HR with business strategy

Systems Management in the 1990s

During the late 1980s, business customers increasingly viewed systems-management tools as a means to increase staff productivity while lowering operational costs. In this regard, AT&T Global Business Communications Systems (GBCS) designed a suite of site-management applications to facilitate control of the hardware and software elements providing network voice communications. For example, systems-administration products simplify and accelerate the addition, deletion, and modification of stations and trunks. Traffic-management and fault-management tools help to optimize the voice network while minimizing maintenance costs. Call-accounting products allocate costs and help manage calling patterns. Since 1992, a new operational environment has begun to appear among the largest GBCS customers. This environment integrates control of voice and data communications under a single management group. Moreover, while networks have become more complex, the number of communication managers has not increased significantly. End-user demand has grown, however, for management applications that are flexible and easy to use, as well as for applications providing simple access and control of both voice and data elements. In response to these market needs, GBCS is developing a suite of network-management tools — using industry-standard protocols — to support its wide variety of core products in the integrated network. These applications will be part of the AT&T OneVision™ Network-Management Solutions.

Evolution of Global Key-System Platforms

In this paper, we examine the processes used to globalize AT&T's small key systems, recounting the experiences of the AT&T Partner® key system development team from AT&T Global Business Communications Systems. We trace a product history where a strong North American market has been the tradition. To meet the challenges of a global market, the development team elected a two-phase approach: product reuse and customized development. Reuse includes using existing products and creating new products from parts of existing products. Customized development has evolved in three stages: First, being well versed in the design of key systems for the United States, the development team applied its knowledge and that of AT&T's other international organizations to redesign existing products to meet immediate, global business needs. Many near-term choices were made to meet customer needs and reduce risk. Next, the team examined strategies for developing global platforms. It addressed issues of a shorter development interval and efficient manufacturing. Finally, the team applied this knowledge to gain efficiencies in design and manufacture. It sought the right balance of platforms and compatibility to meet the needs of internal and external global customers.