Application Of Quality Management Research Articles

Total Quality Management Application Practices at Assuit University Hospitals

Abstract Objective: To assess the perception of nurse managers about the application of TQM (Total Quality Management) at Assiut University Hospitals. Subjects and Methods: Research design: A descriptive analytical study design was used to collect data from study subjects. Setting: Data were collected from seven Assiut University hospitals. The Subjects: All nurse managers working at Assiut University Hospitals (n= 393). The instrument : Self-administered questionnaires developed by the researcher were used to collect data, it consists of two parts: First part: nurses managers’ personal characteristics information, and Second part: include TQM application practices which divided into 8 practices (74 items). Results: Nurse managers participated in the study perceived that TQM practices are not applied at Assiut University Hospitals. Nurse managers have low level of knowledge about TQM, Nurse managers seek to apply quality to: increase productivity, increase satisfaction, decrease cost, minimize errors, The majority of nurse managers supporting the application of TQM at Assiut University Hospitals, There is a positive correlation between TQM application practices, hospital, educational qualification, and negative correlation between years of experience and TQM application practices. Conclusions: Assiut University Hospital managers must focus their on increasing nurses knowledge and skills to apply TQM at hospital effectively and efficiently. Recommendations: Design an official quality structure for the central quality department, Distributing the quality culture among all hospital personnel through posters, booklets, symposiums, quality magazine, and videos, Preparing a training plan for all nursing personnel to increase their knowledge and skills about TQM. Design an operational plan to implement TQM practices.

Evaluation Of Service Quality For Undergraduate Programs At Andalas University

<p>Total Quality Management is a philosophy and key to bring success in the industry for this era. Total Quality Management plays an important role in the management system and culture to create or produce a good products and service. Andalas University is one object of the application of Total Quality Management in the education sector. Research carried out aims to describe the service quality for undergraduate programs at the Andalas University. Based on the measurement of the service quality, obtained the information related to the level of student satisfaction each Departments and priority improvements to service variable. The study used a questionnaire with two instrument ratings. The instruments rating are an assessment of the level of service and service priority. The calculation for service quality used CSI (Customer Satisfaction Index) method. The recommendations for improve service quality used IPA (Importance Performance Analysis) Method. Based on research conducted, service quality Undergraduate Program at Andalas University can be categorized as low. It was based on the value of CSI located on the 4th lowest category, which is one of courses in Very Poor category, 9 courses in Poor category, 3 courses in the Cause for Concern category, and 1 course on Borderline category. While the dimensions of which are in the service of a general improvement priorities is the Tangible and Reliability dimension.</p>

Total Quality Management: A Key for Sustaining Development of Libraries

Library in the 21st century has started to focus towards customer satisfaction which can be done only by providing quality products and services to its customer. Every organization in present scenario can survive only by continuous development of their product and services. Library by nature is committed to provide quality service to its customer and this can be done by applying tools of total quality management. The application of total quality management can change the thought process of every library and ensure right things are done in right way and at the right time. Here in this paper we are going to discuss various components of total quality management and how it can benefit library and its users in the long term.

Application of specialized nursing quality management in the hepatitis B liver cirrhosis patient in decompensated period

Objective To study the specialized nursing quality management of infectious diseases in the role of hepatitis B liver cirrhosis patient care in liver disease internal medicine during decompensated period. Methods For 180 patients with decompensated period of hepatitis B cirrhosis, quality of care was carried out in of the liver specialized subject index management to ensure decubitus standardized rate, gastrointestinal bleeding predictive rate, hepatic encephalopathy predictive nursing accuracy for the corresponding nursing quality monitoring indicators. The comparisons were conducted in the nurse's core competence evaluation results, patient's satisfaction during hospitalization for nursing and common complications for specialized quality indicators before and after implementations. Results After the introduction of specialized nursing quality indicators, nurse's disease clinical core competency assessment qualified rate increased significantly in nurse's ability of disease observation and assessment increasing from 64.71% to 88.24%, professional knowledge master inclining from 61.76% to 94.12%, strain capacity increasing from 55.88% to 85.29%, and patient care satisfaction improving from 85.56% to 97.78% (χ2=5.230 8, 10.349 7, 7.083 3, 8.800 0; P< 0.05) . Conclusions Specialized nurse quality index is applied to manage patients with hepatitis B cirrhosis in decompensated period for nursing quality control management, which can improve the core competence of nurses and patient satisfaction on nursing service, and decrease complications, as well as enrich the connotation of the nurse quality. Key words: Liver cirrhosis; Hepatitis B; Specialized quality indicator; In decompensated period; Quality of care

Human Errors in the Design and Execution of Steel Structures—A Case Study

Construction engineering activity requires decision making that involves a relatively large number of risk factors. These factors are related not only to the statistical variability of design data and model uncertainties but also to human proneness to commit errors. Human errors are inevitable and have a significant influence on the safety of building structures, which has been confirmed by the results of numerous structural failure analyses. This influence is also mentioned in the European Standard EN 1990, but human errors are not considered in the partial factor design. In this respect, the reliability required for the structure is achieved by applying quality management measures in design, execution, use and maintenance. The correct operation of the quality control system is then essential for the operational safety of the structure and the economic efficiency of the entire business project. This issue is illustrated with an analysis of the steel structure of an agricultural building in which human errors occurred at the planning, design and execution stages. Owing to the incorrect application of the quality management system, these errors had not been revised in due time, which led to the initiation of legal proceedings and finally to the decision to dismantle the building before putting it into use.

ASSESSMENT OF TRAINING QUALITY MANAGEMENT ACCORDING TO "TOTAL QUALITY MANAGEMENT" MODEL AT THE INTERNATIONAL SCHOOL, VIENAM NATIONAL UNIVERSITY, HANOI

The application of the "Total Quality Management" model (TQM) in quality management and accreditation has been adopted by many countries in the world, but in Vietnam it is still quite new. To investigate and study the applicability and evaluation of general management and training quality management in particular according to TQM in order to propose practical suggestions to the International School, Vietnam National University, Hanoi (VNU), the authors have conducted a survey of 168 students (25 first-year students, 53 second-year students, 51 third-year students, 39 fourth-year students); 23 teaching and management staff. The results indicate that the current training quality management is evaluated to be average by students and quite good by teaching and management staff. All the students and staff argue that the implementation of training quality management according to TQM criteria is feasible.

The effect of TQM intention to implement on work performance in Oman’s Ministry of Justice

PurposeThis study illustrates the intention to implement total quality management (TQM) applications in Oman’s Ministry of Justice (MOJ). The purpose of this paper is to examine the effect of TQM implementation on the MOJ’s work performance (WP).Design/methodology/approachThe study modified the TQM efficiency model by including new variables that had been ignored by previous studies. As a result, 320 questionnaires have been collected, and the study employed partial least squares for primary data analysis to test the research model.FindingsCustomer focused performance is an important factor that has a direct relationship with WP. However, the findings guide the explanation that there are other factors of TQM that have a direct effect on WP, and this research is directed at future research to select more profound factors of TQM.Research limitations/implicationsThe main limitations of this study is that the analysis of the main study was based on the intention to implement TQM to replace the current management system’s practice at Oman’s MOJ.Originality/valueThis study is considered to be one of the significant studies related to the effect of testing intention to implement TQM on WP of Oman’s MOJ.

TOTAL QUALITY MANAGEMENT PADA BALAI LATIHAN PENDIDIKAN TEKNIK GMIM KAATEN TOMOHON DI KOTA TOMOHON

The aim of this research is to know the application of Total Quality Management at Technical Training Center (BLPT) GMIM KAATEN TOMOHON. The study was conducted from February to April 2017. The data used in this study are primarily qualitative data relating to the measurement of Total Quality Mananagement, consists of Customer Focus data, Obsession with quality, Long-term commitment, Team Work, Education and training. Data collection uses a list of questions to be asked directly to the management and employees and Consumers. The results of the study and discussion on the application of Total Quality Management to the customers and to the leadership and employees of BLPT GMIM Kaaten Tomohon indicate that included in the highly satisfied category are Obsessions on Quality, Long Term Commitment, Teamwork, and for Education and Training. While the included in the category of satisfaction is Focus on Customers.

Computer-Based Applications for Quality Management Process in Shipbuilding

Abstract ¾ In a Shipyard, Quality Management has not been executed systematicaly. Management of inspections are not supported by system which can help Shipyard, Owner Surveyor, Class and State Regulator to control, to search, to review, to evaluate and to do the inspections. This research has a main goal to design a Computer-based Application that makes Quality Management process in Shipbuilding better. Firstly, the Existing Quality management in shipyard was observed which is taken as the sample is PT. PAL Indonesia Shipyard. Secondly, Determining parameters are required in Quality Management Application. Thirdly, Designing Computer-based Applications based on application parameters. Application parameters are identified during shipbuilding stages, processes, outfittings and ship documents, as well as standards and check lists. Software used to design the application is combination of PHP as programming language, Sublime Text 2 as text editor and MySQL as database. This computer-based applications can help quality management implementation in controlling, searching, reviewing, evaluating, and doing the inspection. Once the application has been designed, it was tested by verification and comparison systems. It is concluded that the application system is better than the existing system which is personally conducted in the Shipyard.

APLIKASI TOTAL QUALITY MANAGEMENT (TQM) DI MADRASAH IBTIDAIYAH NEGERI (MIN) PURWOKERTO

Abstract : The Total Quality Management (TQM) application in MIN Purwokerto has met the TQM criteria, i.e. continuous improvement and concrete actions to make changes towards improving the quality of education As Sallis said that TQM application in education has characteristics: (1) Continuous improvement, (2) Kaizen, (3)Changing cultures, (4) The upside-down organization, (5) Keeping close to the customers, (6) Internal customers, (7) Internal Marketing, (8) Professionalism, (9) The Quality of Learning.&#x0D; Keyword : Application, TQM, Islamic Elementary School.

Exploring Stakeholderss Perception of Accounting Higher Education Deficiencies and Improvements in Quality

Egyptian educational institutions have been experiencing rapid expansion in the provision of accounting higher education (AHE). This expansion may require the application of Total Quality Management (TQM) approach to enhance quality and sustain AHE effectiveness. This paper aims at exploring the AHE stakeholders’ perception of the effectiveness of AHE pre and post the application of TQM. In doing so, we target four groups of stakeholders; students, academics, administrative staff, and professionals in of private and public universities in Egypt to assess their perception of the AHE deficiencies and potential quality improvement. Furthermore, we investigate the effect of adopting TQM on the perceived effectiveness of various AHE dimensions. Using interviews, and a survey questionnaire, we identify eight performance-improvement dimensions for the application of TQM in AHE institutions for a sample of 513 respondents. Results show that the current practice of AHE generally suffers from deficiencies that can be overcome by applying TQM approach. The eight dimensions of potential quality improvements relate to (1) students, (2) academia, (3) accounting education institutions, (4) accounting courses and programs, (5) facilities, (6) training courses and internships, (7) financing costs, and (8) feedback from the accounting job market. Results show a significant perceived improvement when applying TQM relative to the current status pre TQM. The findings are relevant to policy makers and AHE administrators seeking to enhance the quality of accounting education and sustain competitive advantage in a fiercely competitive market.

Investigation the Effects of Total Quality Management Implementations on Organizational Performance in Production Corporations: The Sample of Ankara-Ostim

The aim of this study is to investigate the effect of Total Quality Management (TQM) applications that may have an effect on the organizational performance in the context of factors such as business process improvement, quality improvement, productivity enhancement and market share increase depending upon an improvement in customer relationson organizational performance depends on Production Performance (PP) within context of this aim that is made through Anova, correlation and regression analyses by the results of survey data in production corporations that implement TQM and Quality Management Systems (QMS). As a result of these analyses although positive relationship is found between TQM and corporation performance, it is not found explanatory relationship between TQM implementation degree and PP degree. Keywords: total quality management, organizational performance, production performance.

Portuguese primary healthcare – sustainability through quality management

PurposeThe purpose of this paper is to apply quality management tools and practices in the design of an integrated accreditation model for Local Health Trusts, in order to contribute to the sustainability of the Portuguese Primary HealthCare Service. Following the guidelines of the Portuguese Health Quality Strategy, the proposed model is an adaptation of the model from Agencia para la Calidad Sanitaria de Andaluzia.Design/methodology/approachThe development of the integrated accreditation model was based on a literature review, complemented with observation and analysis of the usual working methods in a Local Health Trust (Western Oporto Health Trust).FindingsLocal Health Trusts include not only clinical management units but also non-clinical administrative units. Therefore, the National Model for Accreditation of HealthCare Institutions is not easily or directly applicable to them. To overcome this problem, the model proposed in this study incorporates ISO 9001 principles, widely accepted regarding organizational management. The success of the application of this model is highly dependent on the ability of public Primary HealthCare organizations to deal with potential problems such as resistance to change, lack of leadership and inadequate people management and involvement.Originality/valueThe integrated accreditation model proposed in this research is expected to promote the cohesion of Local Health Trust units, encouraging integrated quality management practices and continuous improvement strategies, leading Local Health Trusts, Primary Care and HealthCare in a global perspective toward sustainability.

HUBUNGAN ANTARA KOMPETENSI DAN PENERAPAN SISTEM MANAJEMEN MUTU DENGAN KEPUASAN KERJA KARYAWAN

This research was conducted to analyze the Competency and System Applied Quality Management ISO 9001: 2000 about Employee Satisfaction Work in Mercu Buana University at Jakarta. A survey method used during this research in which questionnaires were distributed to the respondents. The hypothesis analysis used the technique of simple and multiple regression and followed by the correlation. Using the Computer Program of SPSS (Statistical Product Service and Solution) with n = 103 (respondents) and r-tabel = 0,195, the result showed that there was a less influenced between Competency and System Applied Quality Management ISO 9001 : 2000 to the Employee Satisfaction Work either Independent or concurrently. The Determinant Coefficients or Competency and System Applied Quality Management ISO 9001 : 2000 about Employee Satisfaction Work were 0,250 and 0,348. Which means the effects of Competency and System Applied Quality Management ISO 9001 : 2000 about Employee Satisfaction Work were 25 % and 34,8 % and the largely influenced by the factors. The Determinant Coefficients of Competency and System Applied Quality Management ISO 9001: 2000 about Employee Satisfaction Work was 0,420. Which means the effects of Competency and System Applied Quality Management ISO 9001: 2000 concurrently about Employee Satisfaction Work was 42% and the 58% Influenced by other factors.

TOPLAM KALİTE YÖNETİMİNİN İÇ VE DIŞ MÜŞTERİLERİN PERFORMANS DEĞERLENDİRMESİ ÜZERİNE ETKİSİ

Total quality management is basically an understanding of continuous improvement of all kinds of activities to ensure satisfaction of both internal and external customers. For this reason, a right total quality management applications will affect the performance of internal and external customers positively. In this study, the evaluation of the effect of total quality management on the performance of patients and physicians, which are internal and external customers, was investigated. Factors such as "physical environment, information, cost, quality, trust, transaction, transportation and speed" were determined by using various scales to measure performance for patient and physician performance measurement. These factors constitute the purpose of studying how they affect the performance of the physician and how they relate to each other. Reliability, "KMO and Bartlett's test, factor analysis and correlation analysis" methods were used statistically to reveal the effects of patient and physician performance evaluation. As a result of the analysis identified that the 8 factors have a strong and positive relationship with each other within themselves.

استطلاع معارف وآراء واتجاهات الإداريين نحو تطبيق إدارة الجودة الشاملة في المستشفيات العامة في بنغازي

Total Quality Management (TQM) is based on three principles: continuous quality improvement (CQI), customer focus, and teamwork. To date, limited research attention has been given to challenges involved in adopting such practices to healthcare. That's why this study was conducted to explore knowledge, Attitude and practice of hospital administrators in Benghazi toward application of Total quality management in the hospitals.The study revealed good knowledge and attitude among the hospital administrators towards total quality management and there were no significant differences between those who had high education level and low ones.The study recommends application of total quality management in the hospitals to improve the quality of health care.

Strengthening the Three Lines of Defence in Terms of More Efficient Operational Risk Management in Central Banks

Abstract This paper is the result of the author`s many years of multidisciplinary research in the areas of quality management and operational risk management. The main focus of the research is aimed at strengthening the model of the “three lines of defence” in terms of more efficient management of operational risks - those that arise as a result of inadequate and unsuccessful processes and systems, human factors, as well as those that can appear as a result of external events. The strengthening of the three lines of defence model is brought about through the synergy of quality management principles, the principles of risk management, and the total quality management approach. In essence, the term strengthening may be interpreted as a process of continual improvement. Business operations based on the principles of quality management and risk management allow central banks to be able to continuously improve their overall business performance. The principles of quality management contain properly aligned and matched best solutions from current management theory and practice. Designed to work together - and this essentially means in a consistent, synchronized and synergistic manner, the principles are translated into a series of requirements and guidelines of international standards suitable for implementation. Through their synergy, the principles of quality management and risk management, as well as approaches to total quality management form a clear, applicable and sustainable paradigm of successful management of central banks. Incorporation of the principles of quality management in central bank systems and processes would significantly strengthen the three lines of defence, in terms of efficient operational risk management, which this paper aims to show in a clear and comprehensive manner. Although any central bank is a specific institution, all the principles of quality management and risk management can be applied to its operations. In addition to the numerous and highly significant benefits and synergistic effects that the application of quality management and risk management principles bring to central banks, what should also be highlighted is their impact on a new way of thinking regarding successful central bank governance, which generates a new attitude towards its responsibilities, objectives, employees, and the environment. A new way of thinking produces new behaviours and an improved business culture and can ensure the sustainable success of central banks and other financial system entities. Bearing in mind that the process of risk management is an integral part of the working of central banks, the most effective results are achieved when the “process owner” is also the “risk owner”. This paper shows that the integration of these two roles contributes to the full effectiveness and efficiency of the processes and risks management. It is clearly demonstrated that this unity of the roles, along with a quality culture, a risk culture, and risk-based thinking is embedded in all management processes - from defining policies, objectives, and plans, all the way to their operational implementation and that this ensures the fulfilment of requirements, needs, and expectations of customers and other relevant stakeholders. In all of this, the management of any central bank plays the most important role, not only because of the importance and complexity of the issues in question, but also because of their full responsibility to manage risks in a proper, effective, conscientious and dedicated manner, as that is the key precondition for achieving sustainable success.

Application of total quality management in chess (with specific reference to World Chess Championship, 2016)

Application of total quality management in chess (with specific reference to World Chess Championship, 2016)

Inductive Study Of Foreign Experiences In The Application Of Total Quality Management In Higher Education :, Conclusion Of A Model Suggested For The Case Of Algeria

Inductive Study Of Foreign Experiences In The Application Of Total Quality Management In Higher Education :, Conclusion Of A Model Suggested For The Case Of Algeria

Analysis of Total Qality Management Implementation of The Cost of Production in Animal Feed Industry

ABSTRACT Global competition is forcing companies have the ability to compete with similar companies, especially with companies that have applied science and technology, to be able to win this competition, companies are required to have efficiency so that their products can compete with similar products. To minimize deviations production process and shrinkage fodder, required a series of continuous improvement by the company to support the smooth operation of the company as a whole. Methods of research by the author is a method of collecting data with field studies and literature. Methods of field studies carried out by direct observation to the company. Research conducted an analysis of Total Quality Management. The purpose of this study in order to determine deviations and shrinkage process of production (shrinkage) fodder. The observations were carried out on an on going basis include observation of the moisture content of raw materials, checking the engine used on a regular basis, setting or press machine setup, the engine speed is balanced and improve the existing human resources. From the results of the study authors concluded that the application of Total Quality Management and conduct continuous improvement and sustainable can minimize shrinkage deviations and production process (shrinkage) so that the effectiveness of production can be achieved. Keywords: Cost, Total Quality Management.