Total Quality Management: A Key for Sustaining Development of Libraries

Abstract

Library in the 21st century has started to focus towards customer satisfaction which can be done only by providing quality products and services to its customer. Every organization in present scenario can survive only by continuous development of their product and services. Library by nature is committed to provide quality service to its customer and this can be done by applying tools of total quality management. The application of total quality management can change the thought process of every library and ensure right things are done in right way and at the right time. Here in this paper we are going to discuss various components of total quality management and how it can benefit library and its users in the long term.