Abstract
This research was conducted to analyze the Competency and System Applied Quality Management ISO 9001: 2000 about Employee Satisfaction Work in Mercu Buana University at Jakarta. A survey method used during this research in which questionnaires were distributed to the respondents. The hypothesis analysis used the technique of simple and multiple regression and followed by the correlation. Using the Computer Program of SPSS (Statistical Product Service and Solution) with n = 103 (respondents) and r-tabel = 0,195, the result showed that there was a less influenced between Competency and System Applied Quality Management ISO 9001 : 2000 to the Employee Satisfaction Work either Independent or concurrently. The Determinant Coefficients or Competency and System Applied Quality Management ISO 9001 : 2000 about Employee Satisfaction Work were 0,250 and 0,348. Which means the effects of Competency and System Applied Quality Management ISO 9001 : 2000 about Employee Satisfaction Work were 25 % and 34,8 % and the largely influenced by the factors. The Determinant Coefficients of Competency and System Applied Quality Management ISO 9001: 2000 about Employee Satisfaction Work was 0,420. Which means the effects of Competency and System Applied Quality Management ISO 9001: 2000 concurrently about Employee Satisfaction Work was 42% and the 58% Influenced by other factors.
Highlights
Abstrak: Penelitian ini dilakukan untuk menganalisis Kompetensi dan Sistem Manajemen Mutu Terapan ISO 9001: 2000 tentang Kepuasan Karyawan Bekerja di Universitas Mercu Buana di Jakarta
A survey method used during this research in which questionnaires were distributed to the respondents
Using the Computer Program of SPSS (Statistical Product Service and Solution) with n = 103 and r-tabel = 0,195, the result showed that there was a less influenced between Competency and System Applied Quality Management ISO 9001 : 2000 to the Employee Satisfaction Work either Independent or concurrently
Summary
Selanjutnya menurut Jiwo Wungu Hartanto Brotoharsodjo dalam Merit Sistem, "kompetensi adalah segenap kemampuan dan hasrat atau kesediaan untuk berprilaku tertentu yang akan menghasilkan performance". Hal lni akan memicu karyawan untuk aktif dalam melihat peluang untuk peningkatan, kompetensi, pengetahuan dan pengalaman, (4) Pendekatan proses, Standar internasional ISO mengembangkan pemakaian pendekatan proses (process approach) pada masa pembuatan, penerapan, dan peningkatan sistem manajemen mutu yang efektif. Proses dalam ISO 9000:2000 didefinisikan sebagai kumpulan aktifitas yang saling berhubungan/mempengaruhi, di mana berubahnya input (material, persyaratan, peralatan, instruksi) menjadi out put (barang atau jasa) (Suardi, 2004), (5) Pendekatan sistem untuk manajemen, adalah kumpulan dari pendekatan proses. Menurut Gaspersz, "ISO 9001:2000 adalah merupakan suatu standar internasional untuk sistem manajemen mutu. Menurut Suardi (2001), salah satu dari landasan yang menentukan adalah bagaimana keterlibatan Sumber Daya Manusia yang mampu menerapkan dan memelihara sistem manajemen mutu dan terus menerus dapat memelihara keefektifannya untuk kepuasan pelanggan.
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