The effect of TQM intention to implement on work performance in Oman’s Ministry of Justice

Abstract

PurposeThis study illustrates the intention to implement total quality management (TQM) applications in Oman’s Ministry of Justice (MOJ). The purpose of this paper is to examine the effect of TQM implementation on the MOJ’s work performance (WP).Design/methodology/approachThe study modified the TQM efficiency model by including new variables that had been ignored by previous studies. As a result, 320 questionnaires have been collected, and the study employed partial least squares for primary data analysis to test the research model.FindingsCustomer focused performance is an important factor that has a direct relationship with WP. However, the findings guide the explanation that there are other factors of TQM that have a direct effect on WP, and this research is directed at future research to select more profound factors of TQM.Research limitations/implicationsThe main limitations of this study is that the analysis of the main study was based on the intention to implement TQM to replace the current management system’s practice at Oman’s MOJ.Originality/valueThis study is considered to be one of the significant studies related to the effect of testing intention to implement TQM on WP of Oman’s MOJ.