Administrative Employees Research Articles

The effect of applying change management strategies on job performance and empowering employees of the administrative department of Islamic Azad University

As businesses evolve to outpace their competitors, so do their expectations of their employees' performance. An employee is a critical element of an organization, and their overall performance can determine its achievements or failures. Because of the constantly changing business environment, every business has its way of doing things. Therefore, these changes require the manager to adopt internal changes that affect employee performance, thus increasing organizational growth, etc. This study was conducted to investigate the effect of change management strategies on job performance and empower employees of electronics administrative department in the Islamic Azad University (IAU). The statistical population of the research included 200 administrative employees of electronics department of IAU (60 female and 140 male). Data analysis was done using SPSS software and regression coefficients. The results showed that the use of change management strategies has a positive and significant effect on the job performance and empowerment of the of the IAU administrative department’s employees from Electronics Unit. For future studies, we suggest to increase the statistical population and perform the study on more diverse organizations.

The Role of Techno-Stress and Psychological Detachment in the Relationship between Workload and Well-Being in a Sample of Italian Smart Workers: A Moderated Mediated Model

Well-being conditions at work are determined by the balance between the demands from the organizational context and the perception of people to possess resources concerning the ability to cope with such requests. The pandemic caused by COVID-19 has changed working conditions, and employees have had to adapt to smart working (SW) by bringing new resources into play to meet new demands. Many organizations are questioning how to implement SW after the pandemic. According to the JD-R model, the present study considered workload during smart working and Techno-stress (the perceived stress concerning the use of technologies) as new requests (i.e., demands) coming from the organization and Psychological Detachment (the ability to create psychological distancing from work) as a personal resource. We investigated the moderator role of Psychological Detachment in the relationship between workload in SW and Well-being, mediated by Techno-stress (in its three dimensions: Techno-Overload, Techno-Invasion, and Techno-Complexity). The sample is made up of 622 Italian public administration employees who completed a questionnaire containing the following scales: Quantitative Workload Inventory, Well-being Index, Psychological Detachment, Techno-stress Creator Scale. Mediation and moderate-mediation models have been tested with PROCESS Macro. Findings showed that Techno-Invasion and Techno-Complexity fully mediate the relationship between workload in SW and well-being. Psychological detachment moderates the effect of the workload on Well-being, which in turn is mediated by Techno-Invasion. Furthermore, findings suggest the importance of identifying protective factors that can mitigate the workload effects on the employees’ well-being in SW.

Remote Work Efficacy: A Quantitative Analysis of Administrative Staff Performance in Ciudad Juárez's Industrial Sector Amidst the COVID-19 Pandemic

In response to the COVID-19 pandemic, organizations globally have adopted novel strategies for survival, among which the abrupt transition to remote work stands out. This study aims to elucidate the benefits and implications of remote work on the performance of administrative employees within Ciudad Juárez's maquiladoras. A correlational, non-experimental, cross-sectional, and descriptive research design was employed from August 2021 to May 2022. A non-probabilistic sample of 273 administrative staff members, who had engaged in remote work at least once, was utilized and a questionnaire was administered. The subsequent statistical analysis involved frequency and percentage computations. Further, two distinct groups, each comprising 50 administrative staff members-one working remotely and the other onsite-were established. Cross-tabulation descriptive analysis was performed to discern potential associations. Preliminary results revealed a marked prevalence of remote work (81.3%) over onsite work (18.7%). A significant association (p<0.05) between remote work and job performance was evident in most items, thereby indicating that remote work positively contributes to organizational objectives and enhances employee performance.

Disclosing SDGs achievement indicators in the reporting of Russian universities based on the ESG approach. Part 1

Subject. This article examines the issues of proactive engagement of universities in the implementation of international initiatives in the field of sustainable development, including through the disclosure of indicators on the Sustainable Development Goals (SDGs) achievement in their public reporting based on the ESG approach. Objectives. The article aims to systematize the existing frameworks in the field of preparing reports on sustainable development, as well as analyze the sample data of leading Russian universities on the implementation of the SDGs using the ESG approach. Methods. For the study, I used the methods of content and systems analyses, and information grouping. Results. The theoretical part of the article systematizes the existing regulatory context of sustainable development reporting, taking into account the analysis of the possibility of its use by higher education organizations. The empirical part of the article assesses the quality of reporting on sustainable development (the SDGs achievement) by a number of domestic universities. Conclusions and Relevance. The overwhelming majority of leading Russian universities report on the SDGs achievement, focusing on their guidelines and strategies in favor of sustainable development of the country and regions. The list of ESG indicators systematized in the article, adapted to the specifics of the higher education sector, can be used as a tool for assessing the changes in the results achieved by universities. The results of the study can be of interest to researchers in the field of university management, representatives of the administrative level, analysts and employees of accounting and analytical structural divisions of universities, which form the information base for generating public reports and making management decisions in the field of sustainable development.

Writing Administrative Textual Genres in Scholarly and Professional Contexts in Spain

Textual genres in the field of Administration can be difficult to write for both university students and public administration employees, since they call for specific linguistic characteristics, which vary according to the genre and the recipient. This article gathers the results of an empirical study examining the perception of writing administrative textual genres for the general public among two groups in the academic and professional fields. The participating groups were made up of students enrolled at a Spanish state university and the staff of a local administration of reference. Data were based on a quantitative analysis of two surveys carried out among over 2000 people. The analysis allowed researchers to identify that the genres most frequently requested and those with which writers struggled the most, in both academic and professional contexts, were: report (informe), requisition (requerimiento), resolution (resolución), agreement (contrato) and minute (acta). It also revealed that the biggest challenges faced by both sets of people when having to write those genres were: unawareness of the proper structure and lexical choice. These findings confirm that both students and administrative professionals face issues when writing the textual genres specific to their field. Likewise, they suggest that there is some correspondence between university curricula and professional practice in terms of writing administrative genres.

The Governance of Digital Transformation in ‎Educational Districts in the Kingdom of Saudi ‎Arabia

This study aimed to identify the degree of the implementation of ‎digital transformation governance in educational administrations ‎in the Kingdom of Saudi Arabia and its requirements. To ‎achieve the objectives of this study, a descriptive survey ‎approach was used and the instrument used was the ‎questionnaire. The study community consisted of information ‎technology administration employees. This study reported a ‎number of results, the most important of which are as follows: ‎All dimensions of the degree of the implementation of the ‎digital transformation governance in the educational ‎administrations in the Kingdom of Saudi Arabia were highly ‎practiced. The dimension of techniques and technologies of ‎operational processes came first, succeeded by the dimension of ‎authorities and administration and the dimension of resources ‎and services third, and finally the dimension of accountability ‎was fourth.‎ ‎(Keywords: Governance of Digital Transformation, Digital ‎Transformation, Education Administration)‎

Spiritual Intelligence with Work Motivation in Administration Employees at the Regional General Hospital in Makassar City

Background. Spiritual intelligence plays a high role in the success of individuals at work. In essence, a person uses spiritual intelligence as a bridge that dives into the real life as well as work motivation. The purpose of this study was to determine the relationship between spiritual intelligence and the work motivation of administrative employees at the Haji Regional Hospital of Makassar. Methods. This research is a quantitative research with analytical observational techniques and cross-sectional design. The population and samples from this study were administrative employees at the Haji Regional Hospital of Makassar who served at the counter and pharmacy section totaling 35 people. The sampling technique used was the census / total sampling technique. The analysis of the data used was the Spearman Rank (Rho) correlation test. This Spearman Rank (Rho) test was used to measure the degree or close relationship between two variables. Results. The research results obtained the level of spiritual intelligence of the dominant respondents both with a frequency of 30 respondents (85.7%), the work motivation of the majority respondents had a high level of motivation as many as 29 respondents (82.9%). Based on the results of the cross-tabulation test obtained the value of p = 0.000 (p≤0.05). This shows that there is a meaningful relationship between spiritual intelligence and work motivation in administrative employees at the Haji Regional Hospital of Makassar. Conclusion. The suggestion for the agencies is to hold a regular and continuous socialization program about the importance of increasing work motivation for the employees.

The Correlation Between Working Posture and Work Duration and Non-Specific Neck Pain Symptoms in Computer User Employees

Introduction: Longer work processes with non-ergonomic working postures by employees who use computers can certainly cause musculoskeletal tension. One of the musculoskeletal disorders (MSDs) associated with computer use is complaints of non-specific neck pain caused by a non-ergonomic posture of the neck muscles over a long period, which causes muscle tension. This study aims to determine the relationship between working posture and duration of work using a computer on non-specific neck pain complaints among Hasanuddin University Rectorate employees.Method: A cross-sectional research design was carried out on 121 administrative employees aged 22 years who met the inclusion and exclusion criteria. Assessment of working posture uses the Baseline Risk Identification of Ergonomic Factor (BRIEF) questionnaire, and for non-specific neck pain complaints using the Nordic Body Map (NBM) questionnaire. The Spearman's rho correlation test analyzes the relationship between variables.Results: 49 out of 121 respondents had a high-risk working posture for non-specific neck pain, and 59 out of 121 had a long working duration. Working posture is positively correlated with symptoms of non-specific neck pain (p = 0.001; r = 0.598). In contrast, work duration did not correlate with symptoms of non-specific neck pain (p = 0.063; r = 0.169).Conclusion: High-risk working postures can predict the incidence of non-specific neck pain in office administration employees. This can be a consideration for office leaders to pay attention to the working posture of their employees.Key words: Duration, non-specific neck pain, working posture

Blockchain Framework of UiTM Postgraduate Tracking System (UPTrackS) for Good Governance Practice

Traditional bureaucracy in universities deters good governance. Moving to digital bureaucracy, like digital governance that uses blockchain technology, improves transparency, accountability, and efficiency. A digital architecture called UiTM Postgraduate Tracking System (UPTrackS) leverages blockchain technology to manage governance procedures. According to a poll on UPTrackS deployment, the system delivers sound governance, with a confidence rating of 7.9 out of 10. Enhancing the computer literacy skills of administrative employees and improving the user interface of the system they use are necessary steps to enhance efficiency. Additionally, implementing these changes can lead to better administrative practices that adhere to good governance principles.

학교 맥락 관점에서 바라본 행정직원 경험의 이해

This study is a qualitative case study that comprehensively understands the experiences of administrative staffs at A high school through four dimensions: situated, professional, material, and external context. While complaints in situational context such as school location and external context such as work support from higher institutions tended to be offset in relation to professional collusion, professional context related to school management such as consultative communication culture is a factor that allows members to work with psychological stability in warm relationships. The material context such as budget, facilities, and human resources is a factor directly related to the work of administrative employees and has the greatest impact on their experiences. Based on the understanding of the experiences of administrative staffs, the followings are suggested to enhance administrative staffs’ experience. First, administrative staffs should be able to actively participate in various communication structures in the school. Second, for tasks in which they commonly complain of difficulties, the transfer to higher institutions or professional supports should be provided. Third, in order to develop expertise to handle various school field cases, the formation of out-of-school networks that can be consulted on business should be institutionalized.

Effectiveness of Administration Staff Performance

. Effectiveness is the relationship between output and objectives or it can also be said to be a measure of the level of output. Effectiveness is also often used to measure the success achieved by an organization or company in relation to planned programs. This research aims to determine the effectiveness of the performance of administrative employees at SMK Negeri 1 Makassar. This research used qualitative methods with 5 (five) informants, namely the school principal, the head of administration, and employees in the administration sector. This research was conducted at SMK Negeri 1 Makassar. The data collection techniques used were observation, interviews, and documentation. The data analysis that will be used in this research is data collection reduction, data presentation, data condensation, and conclusions. The results of the research show that the effectiveness of the performance of administrative staff at SMK Negeri 1 Makassar is quite effective, in other words, the performance of administrative staff is seen through quality, quantity, discipline, politeness, responsibility, knowledge, skills, and work evaluation. Problems related to the work results of administrative employees in carrying out their duties, these factors can be used as a benchmark in conducting an assessment of an employee's performance level even though it is realized that employee performance is not the only factor that can determine success in achieving this. However, there are still aspects that have not been implemented optimally. Based on these findings, it is recommended that administrative staff increase their responsibility towards fellow administrative staff and employees.

Performance of Education Personnel in Administration in the Implementation of Office Administration

Employee performance is a result of work achieved by employees in carrying out their duties in accordance with the responsibilities given, therefore the purpose of this study is to be achieved to determine the performance of administrative education personnel in the implementation of office administration at SMA Negeri 5 Jeneponto. This research is a qualitative descriptive research. The data collection techniques used are observation methods, interview methods and documentation methods. The data analysis techniques used by this study are data analysis models Miles, Huberman and Saldana, namely data collection, data condensation, data presentation and conclusions. The number of informants in this study was 5 people, namely 1 principal and 4 administrative education staff. The results of this study show that the performance of administrative education personnel in the implementation of office administration at SMA Negeri 5 Jeneponto is quite good for the performance of office administration implementation, this is indicated by the results of research on each indicator, namely: quality of work, quantity of work, punctuality and effectiveness. This research is used as a source of information and knowledge about the performance of administrative employees on the implementation of office administration in more depth.

The Application of Institutional Excellence Standards in Bethlehem’s Private Schools Based on Malcolm Baldrige’s Model

The need for institutional excellence has grown in recent decades as standards of excellence have become a necessity for administrative development to raise the level of performance. This has encouraged the adoption of excellence models, like Malcolm Baldrige's model of institutional excellence. For this, the current study examined the extent to which institutional excellence standards are applied in Bethlehem’s private schools based on Malcolm Baldrige's model. The descriptive analytical approach was used, and the population included all teachers and administrative employees in Bethlehem’s private schools for the academic year 2022/2023, there number is (860) members. The sample included (214) teachers and administrative employees who were randomly selected (cluster sample). A 42-item questionnaire was designed to collect data. The most important results revealed that the respondents' estimates of the extent to which standards of institutional excellence were applied according to Malcolm Baldrige's model recorded a high score with an average of (3.9). Thus, the study recommended promoting the implementation of standards of institutional excellence in private schools to maintain these good results and improve them.

An Investigation of the Sports Awareness of Employees in Sports Management According to Several Variables

This study aims to raise the awareness of public employees in sports administration through various types of training to measure the awareness of public employees working in sports administration regarding sports, as well as to reveal the problems facing sports in Turkey from the perspective of those working in sports administration. The research was carried out with a mixed methods convergent parallel design of the questionnaire variant. The study population consists of employees working in the central and provincial organizations of the Ministry of Youth and Sports, and the sample consists of 581 people working under different titles determined by the convenience sampling method. SPSS 24 and NVIVO 10 package programs were used for data analysis. The findings show that the awareness of those working in sports management is higher among men than women, that for those who have just started their professional life, it is higher than for others, and that those who have been working in sports management for a long time increase their awareness over time. The most critical problems of Turkish sports are stated as lack of infrastructure, lack of merit, lack of sustainable sports policy, discontinuity of studies, insufficient sports awareness education, and insufficient awareness of directing children to sports at an early age.

Трудовые отношения и конфликты на концессионных предприятиях лесной промышленности Архангельской губернии в 1920-е годы

This article dwells on the labour relations at the timber enterprises of the Arkhangelsk Province granted by the Soviet government as a concession to foreign entrepreneurs in the 1920s. The main sources include archival (concession contracts and reports, results of inspections of concessionary enterprises by the authorities, shorthand reports of meetings of Soviet party and trade union organizations, materials of factory rates commissions and investigative and judicial authorities), as well as published sources, primarily, contemporary (publications in newspapers and magazines). Emphasis is placed on the authorities’ attitude to labour conflicts. Timber enterprise concessions were of great international importance to the central government and economic importance to the local authorities; therefore, unlike at other concessionary enterprises, the authorities often supported the “capitalists”. The concessionaires, in their turn, being interested in attracting skilled workers to their enterprises and seeking to normalize relations with the population and the authorities on the territory designated for forest exploitation, were accommodating the employees by spending substantial funds to build housing as well as social and cultural facilities in the factory settlements. Labour relations and conflicts are examined in the article using the example of four personnel categories: skilled workers; labourers at the sawmills; peasants engaged in logging and delivering timber to the factories (loggers and rafters, united in artels); administrative and clerical employees. In addition, a conclusion is made about the specificity of labour conflicts caused by the post-revolutionary social expectations of the population.

The Use of Microsoft Excel Application for Administrative Employees at the Ministry of Religion in Gowa

The aim of this research was to discover the perception of administrative employees at the Ministry of Religion in Gowa regarding the use of the Microsoft Excel application, as well as the types of work that use Microsoft Excel and how the data or work is processed using Microsoft Excel at the Ministry of Religion in Gowa. The research method used is a descriptive qualitative method with data collection through interviews and data analysis carried out through data collection, data condensation, data presentation, and conclusion/verification steps. The results show that the majority of administrative employees of the Ministry of Religion in Gowa have a positive perception of the use of the Microsoft Excel application. The Ministry of Religion affairs employees acknowledges that the Microsoft Excel application helps in completing administrative tasks, especially in employee data management. Work that is commonly done with Excel includes grouping data, making calculations, processing documents, and making attendance lists, and policies. In the Diniyah Education and Islamic Boarding Schools (PD Pontren) field, Excel is used to process letters and received documents, check and classify data, and type Excel formulas. The processed data is sent through the WA application (WhatsApp), the Kemenag website, or the institution's email due to changes in flow caused by the pandemic. Based on these results, the Microsoft Excel application is very helpful for employees to complete their work with better effectiveness and efficiency. However, there are still difficulties and mistakes in using formulas and functions, especially for those who are less familiar with Excel. Some employees still need further information on how to use this application. Therefore, training or further introduction to the Microsoft Excel application is needed to improve the skills and administrative performance of employees in the Ministry of Religion affairs in Gowa. It is suggested that the Ministry of Religion affairs in Gowa provide facilities to improve computerization, especially in the use of Microsoft Excel, and hold training programs to help employees improve their skills in using the software.Keywords— Microsoft Excel, Administration, Data Processing, Perception

Digital Competence Development in Public Administration Higher Education

Today, citizens’ digital readiness and competence are competitive factors. While users with a high level of digital competence are usually associated with intensive and conscious use by consumers, those with a lower level of competence are characterized by passive consumer use and lagging in technology. It is essential to continuously develop and monitor competence levels because digital skills, the way digital tools are used, and the effects of use are interlinked. The importance of digital competence is also evident in public administration because its presence affects the quality of public services, which has an impact on the entire population. In this social aspect, digital competence is extremely important for public administration employees. In our study, we aim to investigate the input competence level of undergraduate (BA) students in public administration, and the output competence level reached after one semester in targeted training. We analyze the values in several dimensions and draw conclusions. When measuring digital competence, we relied on the EU reference material, the Citizen Digital Competence Framework, based on digital competence areas and proficiency levels such as information and data literacy, communication and collaboration, digital content creation, safety, and problem solving. The DigCompSat self-assessment questionnaire was used for the survey. The result of the study was an order of magnitude difference between the self-assessment and the real level of competence of the students. It can be useful for respondents to realize where they have gaps in their knowledge and competence. This is what is referred to as a ’change in attitude‘ in our study. There are factors related to gender, age, and prior training that influence the potential shifts between the segments. It was also found that the above factors applied differently in each range of competence. Concerning implementation of this research, it can be assumed that the larger amplitude movements may not necessarily be knowledge or skills, but rather ’changes in attitude’. Its practical importance might lie in the possibility to orient students.

Validation of a scale for the perception of competences and attitudes in the context of public administration

PurposeThis study aims at validating a scale for the perception of competences and attitudes of the Portuguese public administration employees. The sample of this study consists of 1,119 participants working in public administration and other labour sectors in Portugal. The psychometric qualities of this instrument were studied to assess its use in future studies.Design/methodology/approachAn initial exploratory factor analysis showed that the scale is composed of one factor, with a Kaiser–Meyer–Oklin value of 0.83. The subsequent confirmatory factor analysis performed in AMOS 27 confirmed the existence of a single factor.FindingsThe analysis of the psychometric qualities of the scale allows concluding that it can be applied in the context of the Portuguese public administration.Originality/valueGiven the universality of the competences and attitudes adopted, it can be extended to other work and cultural contexts.

Differing Professional Perspectives on the Interprofessional Collaboration in IPUs: A Mixed-methods Study.

An important aspect of Value-Based Healthcare (VBHC) is providing the full cycle of care for a specific medical condition through interprofessional collaboration. This requires employees from diverse professional backgrounds to interact, but there is limited knowledge on how professionals perceive such interprofessional collaboration. We aimed to provide insight into how different professionals perceive Integrated Practice Unit (IPU) composition and what factors influence the quality of interprofessional collaboration within IPUs. A survey was administered to employees from different professional backgrounds (medical specialists, nurses, allied health professionals, administrative employees) working in IPUs to assess their perception of the composition of their IPU and the quality of the interactions. Subsequently, semi-structured interviews were conducted to gain a deeper understanding of the findings of the survey. Medical specialists and nurses were most frequently considered to be part of an IPU and indicated that they have high quality interactions. Allied health professionals were less often considered part of the team by all other professional groups and all report low quality interaction with this group. The extent to which a professional group is perceived as a team member depends on their visibility, involvement in the treatment of the patient, and shared interest. Differences in the quality of interprofessional collaboration are influenced by organizational structures, knowledge of each other's expertise, and by ways of communication. In VBHC, there seems to be a lack of common perception of an IPU's composition and a failure to always achieve high quality interprofessional collaboration. Given the importance of interprofessional collaboration in VBHC, effort should be invested in achieving a shared understanding and improved collaboration.

Evidence of Proof in the Administrative Investigation and Employee Guarantees Towards it

هدف البحث الى الوقوف على ضمانات جمع الأدلة في التحقيق الإداري التي تضمنها المرسوم بقانون اتحادي رقم (11) لسنة 2008 بشأن الموارد البشرية في الحكومة الاتحادية وتعديلاته، والقرار الوزاري رقم (1) لسنة 2018 بشأن اللائحة التنفيذية لقانون الموارد البشرية في الحكومة الاتحادية، مقارنةً بنظام الخدمة المدنية الأردني رقم (9) لسنة 2020م. وذلك لمعرفة الضمانات التي يحصل عليها الموظف المنسوبة إليه المخالفة الوظيفية من أجل مواجهة سلطة الإدارة في حال تم إحالته إلى التحقيـق الإداري في مرحلة جمع الأدلة، والبحث في الموازنة بين المركز القانوني للموظف العام وسلطة الإدارة في هذه المرحلة من مراحل التحقيق الإداري.
 اعتمد البحث على المنهج التحليلي المقارن، وتوصل البحث إلى عدة نتائج أهمها أن كل من المشرع الإماراتي والأردني لم يضعا نصوصاً خاصة بأصول المحاكمات التأديبية، وإنما اكتفى كلا المشرعين بإيراد بعض الأحكام العامة، وبناءً عليها تستطيع السلطة المختصة بالتحقيق الإداري الوصول إلى جمع الأدلة, التي تؤدي إلى تكوين قناعة وعقيدة السلطة التأديبية للقيام بكافة عمليات التحقق المادي بهدف الوصول إلى كشف حقيقة المخالفة الوظيفية، وتحديد هوية مرتكبها كما تملك سلطة التحقيق المختصة بالإطلاع على المستندات والأوراق والوثائق الإدارية ذات الصلة بالمخالفة المرتكبة وفحصها ومعاينتها.