Abstract

Traditional bureaucracy in universities deters good governance. Moving to digital bureaucracy, like digital governance that uses blockchain technology, improves transparency, accountability, and efficiency. A digital architecture called UiTM Postgraduate Tracking System (UPTrackS) leverages blockchain technology to manage governance procedures. According to a poll on UPTrackS deployment, the system delivers sound governance, with a confidence rating of 7.9 out of 10. Enhancing the computer literacy skills of administrative employees and improving the user interface of the system they use are necessary steps to enhance efficiency. Additionally, implementing these changes can lead to better administrative practices that adhere to good governance principles.

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