학교 맥락 관점에서 바라본 행정직원 경험의 이해

Abstract

This study is a qualitative case study that comprehensively understands the experiences of administrative staffs at A high school through four dimensions: situated, professional, material, and external context. While complaints in situational context such as school location and external context such as work support from higher institutions tended to be offset in relation to professional collusion, professional context related to school management such as consultative communication culture is a factor that allows members to work with psychological stability in warm relationships. The material context such as budget, facilities, and human resources is a factor directly related to the work of administrative employees and has the greatest impact on their experiences. Based on the understanding of the experiences of administrative staffs, the followings are suggested to enhance administrative staffs’ experience. First, administrative staffs should be able to actively participate in various communication structures in the school. Second, for tasks in which they commonly complain of difficulties, the transfer to higher institutions or professional supports should be provided. Third, in order to develop expertise to handle various school field cases, the formation of out-of-school networks that can be consulted on business should be institutionalized.