Work Performance and Stress Alleviation in Hospitality Services

Abstract

The study's goal was to investigate the dynamics of workplace stress and its influence on the job performances of hospitality professionals. The hospitality sector mainly relies on services that encompass hygiene and quality rendered to the customers. Marketing of services rather than sale of products may entail large quantity of work. Increased work task fuels high responsibility and stress on the employees. Ultimately, it fosters more work pressure and directly causes depression, anxiety, strain, sleep disorders and disruptions in peace of mind of employees. This study comprises a sample of 373 employees in hospitality sector. Convenience sampling technique was employed besides a design that was descriptive in approach. Interview schedule was employed for data collection. Job dynamics such as regular tasks, human resource strategy, employee benefit, work atmosphere, supervisor support, and relations with associates have a substantial influence on the job performance of hospitality staff. Furthermore, stress coping strategies were observed to be effective for employees working in hospitality sector.