Abstract
This work aims at developing a Business Process Re-Engineering (BPR) method for analysing and overcoming the impact of business growth in the operation activities. A framework based on Delphi method, IDEF3 methodology, discrete event simulation and Design of Experiment is presented for predicting future scenarios and analysing the consequences. The case study of an Italian airport, has been analysed in order to explain the proposed approach. In particular, the company that manages the airport aims at increasing the air traffic and it is necessary to assess the impact of this choice on ground handling operations. The BPR procedure proposed in this work allowed the company to analyse the As-Is ground handling processes and to design a To-Be scenarios for improving the service efficiency and quality.
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