The methodology for business process optimized design

Abstract

Effective business process design is the precondition for successful business process operation in business process reengineering (BPR) or improvement (BPI). This paper develops a systematic optimized design methodology of business process that also outlines the knowledge infrastructure about BPR from strategic, tactical and operational levels with supportive methods corresponding to design phases, such as BPR strategy formation based on quality function deployment (QFD), data envelopment analysis (DEA)-based benchmarking, business process structurized description and structural optimization, project-oriented business process performance optimization, and business process evaluation and decision. BPR is decomposed into business reengineering (BR) and process reengineering (PR) corresponding to business strategy formation and business process planning and control in integrated business process management, respectively. Business process optimization is a collaborative process centered on the operational process optimization jointly considering management and supportive processes optimization.