Evaluation of the maturity level and critical success factors in the implementation of knowledge management in the national private construction service company in Indonesia

Abstract

At present, knowledge management (KM) is considered an appropriate competitive tool for success in a knowledge-based economy, many organizations have deployed and implemented KM to improve performance. The purpose of this paper is to provide guidelines and picture for organizations to evaluate the level of KM maturity of national private construction service companies in Indonesia and ways to improve them so that organizational performance improves. The first step in achieving the KM goal is the recognition of the current status of the KM capability itself in the company gained through the KM maturity model. Next, how to improve it so that the company’s performance is better by reviewing alignment with identifying critical success factors (CSF). Seven organizational or functional criteria are used as key elements towards an effective KM approach, namely policies/strategies, HR planning and processes, training and improvement of human performance, procedure methods and documentation processes, technical solutions (IT), approaches to capture/use tacid knowledge, and KM culture. Based on the results of the study, it was concluded that the level of KM maturity was in the second level, namely the development stage. Policies/strategies are the main categories to be improved.